Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131429 Views

69 replies

10 likes

Premium for Family
  • 131429 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65053 Views

89 replies

4 likes

  • 65053 Views
  • 89 replies
  • 4 likes

Solved!! Is about my payment

Can y’all give an extra 3-4 days when I get more money 

Newbie

Can y’all give an extra 3-4 days when I get more money 

Maxim

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Renewal spotify family

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?

Newbie

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?  

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Unlinked my facebook account

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How to fix this? I linked facebook account again but the...

Visitor

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How t...

user-removed

Not applicable

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Neues handy

Hallo zusammen, ich nutze Spotify Premium bereits seit geraumer Zeit. Seit Januar habe ich ein neues Handy und seit dem sind alle Spotify Daten weg. Ich habe den Account auf dem alten Handy abgemeldet und mich mit meinen Daten auf dem neuen Handy ang...

Casual Listener

Hallo zusammen, ich nutze Spotify Premium bereits seit geraumer Zeit. Seit Januar habe ich ein neues Handy und seit dem sind alle Spotify Daten weg. Ich habe den Account auf dem alten Handy abgemelde...

jubech

Casual Listener

3325 Views

2 replies

0 likes

  • 3325 Views
  • 2 replies
  • 0 likes

i buy premium but my accaunt not to be premium

i wanted to upgrade my account with student price and spofity take my money in my card but i didnt be premium why actually i forego i want my money back please help me for this

Visitor

i wanted to upgrade my account with student price and spofity take my money in my card but i didnt be premium why actually i forego i want my money back  please help me for this

Luke

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Pricing Canada

Hi, i paid for premium after submitting my student documentation - can u pls ensure I get a refund for the difference and am charged the student rate going forward?

Casual Listener

Hi,   i paid for premium after submitting my student documentation - can u pls ensure I get a refund for the difference and am charged the student rate going forward?

emriekki

Casual Listener

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes

Can't join family subscription

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask from community and can't ask from spotify. How the *...

Casual Listener

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask f...

reglyjo

Casual Listener

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Premium Spotify

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive the Spotify premium that I am already paying for?

Newbie

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive...

Bethany_Dawn

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reactivating hulu account

My account for student discount got changed to normal a month ago since i forgot to renew it. I did it and waited a month to switch back like it said. Fast forward a month later and im trying to use my hulu account and it doesnt work.

Newbie

My account for student discount got changed to normal a month ago since i forgot to renew it. I did it and waited a month to switch back like it said. Fast forward a month later and im trying to use ...

eveclaire

Newbie

4730 Views

2 replies

0 likes

Hulu
reactivate
student account
  • 4730 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dirección de email de Spotify

Hola,Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis datos de pago porque no se había realizado mi pago, pe...

Casual Listener

Hola, Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis d...

SergioDavid

Roadie

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify universitarios

Invertí en la suscripción premium para estudiantes, hice todo el procedimiento, mande mis datos y documentos para validar que estoy estudiando y no se me activo la suscripción pero si me quitaron el dinero, estoy muy molesta! Quiero que me hagan un r...

Casual Listener

Invertí en la suscripción premium para estudiantes, hice todo el procedimiento, mande mis datos y documentos para validar que estoy estudiando y no se me activo la suscripción pero si me quitaron el ...

SergioDavid

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelé la subscripcion premium y me volvieron a cobrar

Hola, mi pregunta es que debo hacer?? contrate la promocion de 3 meses por $9 pesos mexicanos, una vez terminada la promocion premium la cancele, pero se me realizo el cargo de $99 pesos mexicanos y mando mensaje a soporte pero me dicen que debo vali...

Newbie

Hola, mi pregunta es que debo hacer?? contrate la promocion de 3 meses por $9 pesos mexicanos, una vez terminada la promocion premium la cancele, pero se me realizo el cargo de $99 pesos mexicanos y ...

SergioDavid

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago Spotify y no puedo usar premiun

Llevan dos meses cobrándome Spotify premium y no puedo usarlo donde tengo que reclamar para que me devuelvan las dos cuotas de 9'99€?

Newbie

Llevan dos meses cobrándome Spotify premium y no puedo usarlo donde tengo que reclamar para que me devuelvan las dos cuotas de 9'99€?

SergioDavid

Roadie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Mobile Credit Subscription

Hello. I'm trying to subscribe to Spotify Premium by the Smart Service and everytime I tap 'subscribe' it keeps saying "Oops! Something went wrong. Please try again or contact our support team." I've been trying for two days and nothing has changed. ...

Casual Listener

Hello. I'm trying to subscribe to Spotify Premium by the Smart Service and everytime I tap 'subscribe' it keeps saying "Oops! Something went wrong. Please try again or contact our support team." I've...

Kizumaki

Newbie

6275 Views

3 replies

2 likes

  • 6275 Views
  • 3 replies
  • 2 likes

Living abroad.

Hi. I’m from Israel but for now living in Poland.I tried to subscribe with my credit card from Israel (the only one I have), I got a message that it’s impossible to pay with a card from another country. Also when I tried to change the country in a th...

Casual Listener

Hi. I’m from Israel but for now living in Poland. I tried to subscribe with my credit card from Israel (the only one I have), I got a message that it’s impossible to pay with a card from another cou...

Maxim

Spotify Star

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't extend premium using cellular data currency anymore? Please help..

Yesterday, an email came to me saying they are not able to charge me because I had insufficient amount of currency (XL AXIATA PULSA), but then I top-up my currency, enough to get premium for another month. However the purchase with cellular data curr...

Newbie

Yesterday, an email came to me saying they are not able to charge me because I had insufficient amount of currency (XL AXIATA PULSA), but then I top-up my currency, enough to get premium for another ...

SergioDavid

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium off desde sábado dia 09/04/2018

Boa tarde, afetuei o pagamento da assinatura no sábado dia 09/04/2018 via débito automático e até agora meu Spotify não atualizou. Grato.

Newbie

Boa tarde, afetuei o pagamento da assinatura no sábado dia 09/04/2018 via débito automático e até agora meu Spotify não atualizou.   Grato.

SergioDavid

Roadie

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restricted songs available on premium trial.

I was listening to some rockin toons by Rush while using Spotify free, but since I signed up to the premium these songs are no longer available. I've checked with a friend and these songs are available to him so it's just me it seems. I need to Rock

Newbie

I was listening to some rockin toons by Rush while using Spotify free, but since I signed up to the premium these songs are no longer available. I've checked with a friend and these songs are availab...

SergioDavid

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble de mi cuenta

Buenas Spotify. Queria notificarles, que se me hizo un doble rebajo en mi cuenta bancaria de la suscripción premiun, que solución tienen para estos casos, gracias quedó al tanto de la respuesta. [Mod edit - phone number] *snip* Atentamente Aaron Roja...

Visitor

Buenas Spotify.   Queria notificarles, que se me hizo un doble rebajo en mi cuenta bancaria de la suscripción premiun, que solución tienen para estos casos, gracias quedó al tanto de la resp...

SergioDavid

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes