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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 1J5efcXgg1uCwNZVgsWk
  • Regular
  • 183338 Views
  • 117 replies
  • 12 likes
  • 183338 Views
  • 117 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20811 Views
  • 28 replies
  • 4 likes
  • 20811 Views
  • 28 replies
  • 4 likes

Superuser Contribution Ayuda!!

Hola! Hoy acceso al periodo de prueba de un mes gratis de Spotify premium, puse los datos de mi tarjeta pero deseo cancelar la suscripción pues no deseo que me cobren terminado este periodo pero no me aparece la opción de cancelar, que debo hacer???

  • Newbie
  • Hola! Hoy acceso al periodo de prueba de un mes gratis de Spotify premium, puse los datos de mi tarjeta pero deseo cancelar la suscripción pues no deseo que me cobren terminado este periodo pero no m...
  • Melody
  • Spotify
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t I add the Hulu with my premium

So I saw the offer with Hulu and tried adding it to my account. But it says it’s not available for family plan subscribers

  • Newbie
  • So I saw the offer with Hulu and tried adding it to my account. But it says it’s not available for family plan subscribers
  • Melody
  • Spotify
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Switching country

Hello, I started using Spotify when I was studying abroad in Germany and now since I moved back to Israel I want to change countries but the textbox was greyed out.I read around and tried everything, I had a family plan running till 27th of may, and ...

  • Casual Listener
  • Hello,  I started using Spotify when I was studying abroad in Germany and now since I moved back to Israel I want to change countries but the textbox was greyed out. I read around and t...
  • fadiatamny
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscripción

Por favor quería que me estiren la suscripción hasta el día lunes que iré a pagar la tarjeta

  • Newbie
  • Por favor quería que me estiren la suscripción hasta el día lunes que iré a pagar la tarjeta
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Paid for an annual family subscription and then billed 6 months into it

I paid for an annual family subscription and for 7 months everything was fine. Then for may my PayPal was charged again for something I paid a year for.I challengd the payment provided proof from Spotify account page, and my account was cancelled!The...

  • Newbie
  • I paid for an annual family subscription and for 7 months everything was fine. Then for may my PayPal was charged again for something I paid a year for. I challengd the payment provided proof from S...
  • RobiP
  • Gig Goer
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Limited search results

Must admit.... getting a bit fed up with Spotify... Posting a single message seems to be flooding :S Anyway... here it goed again: Have been trying out Spotify Premium.... and.... Have been searching the library for my favorite music. Both dutch and ...

  • Casual Listener
  • Must admit.... getting a bit fed up with Spotify... Posting a single message seems to be flooding :S   Anyway... here it goed again:   Have been trying out Spotify Premium.... and.... ...
  • PeterKaagman
  • Casual Listener
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Limited music library

I'm currently trying out Spotify Premium and am wondering about the library content. Like I've been searching for my favorite music (dutch and international artists) and keep getting no more than 10 results in a search. Is this some sort of setting o...

  • Casual Listener
  • I'm currently trying out Spotify Premium and am wondering about the library content.   Like I've been searching for my favorite music (dutch and international artists) and keep getting no more...
  • PeterKaagman
  • Casual Listener
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Upgraded to family, how do I stop paying for my normal premium?

I had spotify premium, but recently upgraded to premium. Does it automatically switch to the family version so that´s the only thing I´m paying for or do I have to stop the premium myself? I´m not sure, it seems like it´s only family subcribstion I h...

  • Newbie
  • I had spotify premium, but recently upgraded to premium. Does it automatically switch to the family version so that´s the only thing I´m paying for or do I have to stop the premium myself? I´m not su...
  • RobiP
  • Gig Goer
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Charged 3 times this month

I have been charged 3 times this month. I am paying $9.99 a month for the premium service, but for whatever reason I have also been charged $4.99 this month twice for a student account. I would appreciate a refund and a fix. I want the premium $9.99 ...

  • Newbie
  • I have been charged 3 times this month. I am paying $9.99 a month for the premium service, but for whatever reason I have also been charged $4.99 this month twice for  a student account. I would...
  • RobiP
  • Gig Goer
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Can't unsubscribe

After the 1month free trial i paid 10€ and so i logged in to unsubscribe but i can't unsubscribe because its says i have free account and can only upgrade

  • Newbie
  • After the 1month free trial i paid 10€ and so i logged in to unsubscribe but i can't unsubscribe because its says i have free account and can only upgrade
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Fiz o pagamento da fatura e nao ativaram meu prêmio por favor verifiquem isso!

  • Newbie
  • Fiz o pagamento da fatura e nao ativaram meu prêmio por favor verifiquem isso!
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Problème lors du payement

Bonjour, voila j'étais abonner à spotify prémium pendant deux mois grace à l'offre "1 mois gratuit". Hier midi, mon abonnement prémium s'est arreter car je n'avais pas reaprovionner mon abonnement, donc hier soir je décide de repayer un abonnement pr...

  • Casual Listener
  • Bonjour, voila j'étais abonner à spotify prémium pendant deux mois grace à l'offre "1 mois gratuit". Hier midi, mon abonnement prémium s'est arreter car je n'avais pas reaprovionner mon abonnement, d...
  • Petite1
  • Casual Listener
  • 4926 Views
  • 4 replies
  • 2 likes
  • 4926 Views
  • 4 replies
  • 2 likes

Superuser Contribution Charged monthly fee

I am currently Spotify Free. Why Spotify charged me a monthly fee? How can I cancel or stop charge?

  • Newbie
  • I am currently Spotify Free. Why Spotify charged me a monthly fee? How can I cancel or stop charge?
  • Melody
  • Spotify
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Said I didn't pay when I did

I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. It hasn't been a month. C'mon!Please help me. I don'...

  • Newbie
  • I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. I...
  • Melody
  • Spotify
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to subscribe premium

When I subscribe the premium after that I got the message you have successfully subscribe and then i got message your subsricption has been terminated.Please help fix it.

  • Visitor
  • When I subscribe the premium after that I got the message you have successfully subscribe and then i got message your subsricption has been terminated.Please help fix it.
  • Melody
  • Spotify
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify promotion

I saw the ad for Hulu and spotify for 99 cents. I’m wondering if this will create a new Hulu account because I already have one. Or if this is a new account promo only type thing.

  • Newbie
  • I saw the ad for Hulu and spotify for 99 cents. I’m wondering if this will create a new Hulu account because I already have one. Or if this is a new account promo only type thing.
  • Melody
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for wrong Category premium

I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?

  • Newbie
  • I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?
  • Melody
  • Spotify
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Premium üyelik sorunu

Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP

  • Newbie
  • Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP
  • Shanziman_tr
  • Newbie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spptify universitarios

Se realizó un cargo a mi tarjeta por la verificación SheerID y aún cuando la compra del descuento fue exitosa, continúo recibiendo una alerta porque mi pago mensual no pasó, ¿Qué sucede con el primer cargo realizado? Esto ocurrió el día de ayer al me...

  • Regular
  • Se realizó un cargo a mi tarjeta por la verificación SheerID y aún cuando la compra del descuento fue exitosa, continúo recibiendo una alerta porque mi pago mensual no pasó, ¿Qué sucede con el primer...
  • Melody
  • Spotify
  • 541 Views
  • 7 replies
  • 0 likes
  • 541 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium through Oxxo in Mexico

Hi, Paid yesterday through the Oxxo for 6 months premium account and account status has not been yet updsted! Need an answer

  • Casual Listener
  • Hi,   Paid yesterday through the Oxxo for 6 months premium account and account status has not been yet updsted!   Need an answer
  • Melody
  • Spotify
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes