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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4367 Views
  • 23 replies
  • 2 likes
  • 4367 Views
  • 23 replies
  • 2 likes

Cancellation of my subscription

Please cancel my subscription of my Spotify and stop deducting on my HSBC card..thank you. Name: (personal info removed) Email ad- (personal info removed)

  • Newbie
  • Please cancel my subscription of my Spotify and stop deducting on my HSBC card..thank you. Name: (personal info removed) Email ad- (personal info removed)
  • phan_times
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Canceld and still charged

I cancelled my **bleep** and i still got charged that's not okay, i need answers and my money back now

  • Casual Listener
  • I cancelled my **bleep** and i still got charged that's not okay, i need answers and my money back now 
  • Luke
  • Spotify Star
  • 360 Views
  • 5 replies
  • 0 likes
  • 360 Views
  • 5 replies
  • 0 likes

SPOTIFY is not doing anything to open my Hulu account....

Why isn't spotify allowing me to open my hulu account!!! this is irritating! i love spotify and i do not want to cancel my subscription but if they don't fix this mess I will end my susbcription. I already called HULU and they said its on spotify end...

  • Casual Listener
  • Why isn't spotify allowing me to open my hulu account!!! this is irritating! i love spotify and i do not want to cancel my subscription but if they don't fix this mess I will end my susbcription.&nbs...
  • phan_times
  • Community Legend
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to cancel Premium Subscription if I can't access my account?

Hi,I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out. The problem is, I would like to cancel my subscript...

  • Casual Listener
  • Hi, I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out...
  • Alfredo
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my account pending for Spotify/Hulu?

I've tried multiple times to link my spotify with the Hulu but it is not working. After speaking to Hulu, they checked and said i have completed all of the inital steps & that my account is pending and has not yet been created. Why haven't yall appro...

  • Newbie
  • I've tried multiple times to link my spotify with the Hulu but it is not working. After speaking to Hulu, they checked and said i have completed all of the inital steps & that my account is pendi...
  • Alfredo
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card not working right

I used a 1 month giftcard on my acc and tried to use spotify today and it came up as the free version even tough i used the code like 2 weeks ago and i tried to put code in today again and it said that already used it so I should have my premium so w...

  • Newbie
  • I used a 1 month giftcard on my acc and tried to use spotify today and it came up as the free version even tough i used the code like 2 weeks ago and i tried to put code in today again and it said th...
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I upgrade to the yearly plan & have already been charged for the month, will I be credited for th

If I upgrade to the yearly plan & have already been charged for this month, will I be credited for this month?

  • Newbie
  • If I upgrade to the yearly plan & have already been charged for this month, will I be credited for this month?
  • Alfredo
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CANT SEE THE OPTION TO GO FOR MOBILE PAYMENT

I want to use my mobile phone number to subscribe for premium. But I can't seem to see that option at the "pick a payment option" page. Please help

  • Newbie
  • I want to use my mobile phone number to subscribe for premium. But I can't seem to see that option at the "pick a payment option" page. Please help  
  • Alfredo
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont accept my card details!!!

I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!

  • Newbie
  • I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!
  • Alfredo
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription wont work

I just signed up using my student discount and nothing is working yet. How long does it take for my subscription to start working

  • Newbie
  • I just signed up using my student discount and nothing is working yet. How long does it take for my subscription to start working
  • Alfredo
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30- or 7-days trial?

I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?

  • Newbie
  • I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?
  • Alfredo
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cannot purchase Premium with virtual Visa debit card

Hi Guys.I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have used the virtual card on my previous account without...

  • Newbie
  • Hi Guys. I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have...
  • tstanger18
  • Newbie
  • 1499 Views
  • 1 replies
  • 0 likes
  • 1499 Views
  • 1 replies
  • 0 likes

Cancle free trial

HelloI put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018. However, I can't download spotify app so I am unable to listen music. Hence I want to cancel before 11 Feb...

  • Newbie
  • Hello I put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018.     However, I can't download spotif...
  • xtine2
  • Regular
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Solved!! Flac files?

Hi,With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks

  • Casual Listener
  • Hi, With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library?   Thanks
  • Nicka84
  • Casual Listener
  • 685 Views
  • 2 replies
  • 0 likes
  • 685 Views
  • 2 replies
  • 0 likes

Spotify Family Problems

Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.

  • Casual Listener
  • Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
  • Giraffe2
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Can't accept family plan invitation

Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan but When I try to accept the invitation it says: "Yo...

  • Casual Listener
  • Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan b...
  • barrerosky
  • Newbie
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

premium subscription and playlists....everything is gone!

i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did change my password today cause i had to log in and...

  • Casual Listener
  • i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did...
  • mabichelovesmus
  • Casual Listener
  • 256 Views
  • 4 replies
  • 0 likes
  • 256 Views
  • 4 replies
  • 0 likes

Asking for premium

Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium.

  • Casual Listener
  • Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium. 
  • Luke
  • Spotify Star
  • 278 Views
  • 5 replies
  • 0 likes
  • 278 Views
  • 5 replies
  • 0 likes

Cant buy spotify premium

So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using the same paypal account for another spotify account...

  • Newbie
  • So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using ...
  • Luke
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes