Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 88686 Views
- 54 replies
- 5 likes
- 88686 Views
- 54 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11043 Views
- 24 replies
- 2 likes
- 11043 Views
- 24 replies
- 2 likes
Unable to change my credit card whilst being in another country
Hello,I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on use), and the answer i get is always the same. "An er...
- Hello, I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on ...
-
-
- Spotify Star
- 306 Views
- 5 replies
- 0 likes
- 306 Views
- 5 replies
- 0 likes
Student Account
I submitted a Student Account but got Charged like a normal Premium Account. I Want the Money back ...
- I submitted a Student Account but got Charged like a normal Premium Account. I Want the Money back ...
-
-
- Composer
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
How Can I avail the Premium Trial 30 Day Membership ?
Hi Guys,I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices and it still lets me use it, in India. My question is w...
- Hi Guys, I was in New Jersey till last month now I have come back to India, I used Spotify a lot the free version during my stay in the U.S So I am not logged out of my Spotify APP on my iDevices ...
-
-
- Gig Goer
- 361 Views
- 2 replies
- 0 likes
- 361 Views
- 2 replies
- 0 likes
How do I cancel my subscription?
How do I cancel my subscription when i don't have access to a computer. I tried looking in the app but couldn't cancel and was charged over draft at my bank. Please help.
- How do I cancel my subscription when i don't have access to a computer. I tried looking in the app but couldn't cancel and was charged over draft at my bank. Please help.
-
-
- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Paguei a conta no login errado
Eu estavatentando obter a minha conta premium para estudante, mas não me liguei que estava logado na conta do meu pai. como posso cancelar a assinatura e ativar em minha conta mesmo, no lugar da do meu pai?
- Eu estavatentando obter a minha conta premium para estudante, mas não me liguei que estava logado na conta do meu pai. como posso cancelar a assinatura e ativar em minha conta mesmo, no lug...
-
-
- Spotify Star
- 1502 Views
- 1 replies
- 0 likes
- 1502 Views
- 1 replies
- 0 likes
Why has my Premium account changed to basic by itself????
Hello!! I already pay for my Spotify Premium through my Vodafone entertainment package. Unfortunately, despite clicking through the relevant links, my Spotify on phone and laptop is the basic version - It just changed from Premium without notice. Bot...
- Hello!! I already pay for my Spotify Premium through my Vodafone entertainment package. Unfortunately, despite clicking through the relevant links, my Spotify on phone and laptop is ...
-
-
- Community Legend
- 384 Views
- 3 replies
- 0 likes
- 384 Views
- 3 replies
- 0 likes
Double/Triple payments
Hello, I really need to speak to someone regarding payments to my account. i should only be paying for 2 Spotify accounts but i have had 10 payments taken from my bank account in 2018 - this should only be 6. i need this sorted asap - i have spoken t...
- Hello, I really need to speak to someone regarding payments to my account. i should only be paying for 2 Spotify accounts but i have had 10 payments taken from my bank account in 2018 - this should o...
-
-
- Not applicable
- 1230 Views
- 1 replies
- 0 likes
- 1230 Views
- 1 replies
- 0 likes
How to update payment info for PlayStation Spotify subscription?
I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on PlayStation nor on a smart phone. I don’t have access...
- I set up my Spotify subscription though my PlayStation 4 and I ha e auto renew on. I got a new credit card and I need to update my info so I can make the payment, but you can’t update that info on Pl...
-
-
- Not applicable
- 1130 Views
- 1 replies
- 0 likes
- 1130 Views
- 1 replies
- 0 likes
Superuser Contribution Can’t update my payment
What to do? Every month I pay by mobile and now I have to pay again because my subscription is done, but there is no option for that. Been trying to update it for weeks. Help.
- What to do? Every month I pay by mobile and now I have to pay again because my subscription is done, but there is no option for that. Been trying to update it for weeks. Help. 😊
-
-
- Roadie
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Superuser Contribution Two accounts help!
Somehow we have managed to buy and pay for two subscriptions for a few months now. We have a family premium, and a normal premium, with two different account numbers.I have come back from Uni and we have now noticed the problem. My family are listing...
- Somehow we have managed to buy and pay for two subscriptions for a few months now. We have a family premium, and a normal premium, with two different account numbers. I have come back from Uni and w...
-
-
- Roadie
- 699 Views
- 1 replies
- 0 likes
- 699 Views
- 1 replies
- 0 likes
Superuser Contribution Paying for Two Accounts using only One
I have had Spotify Premium for roughly 5 years now. I originally had an account through Facebook. I then deleted facebook and lost all log in information. The email used for my facebook account was from college and I can no longer activate the accoun...
- I have had Spotify Premium for roughly 5 years now. I originally had an account through Facebook. I then deleted facebook and lost all log in information. The email used for my face...
-
-
- Roadie
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Superuser Contribution Lost access
Hello. I have lost access to my email/facebook associated with my spotify account. Can you assist me to recover it? Thanks!
- Hello. I have lost access to my email/facebook associated with my spotify account. Can you assist me to recover it? Thanks!
-
-
- Roadie
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution My dad bout me Spotify premium but linked the wrong email
So my dad bought me Spotify premium and he forgot to put a number on my email that should have been there and now we don’t know how to get it so the premium goes to my account
- So my dad bought me Spotify premium and he forgot to put a number on my email that should have been there and now we don’t know how to get it so the premium goes to my account
-
-
- Roadie
- 389 Views
- 2 replies
- 0 likes
- 389 Views
- 2 replies
- 0 likes
Superuser Contribution Country Problem : using a debit card issued by a neo bank
Hello all,I subscribed to a family account and paid with a debit card issued by Ferratum Bank. Even though I'm a french citizen living in France, I had to change my country to Malta, because debit card issued by this bank are domiciliated in Malta. M...
- Hello all, I subscribed to a family account and paid with a debit card issued by Ferratum Bank. Even though I'm a french citizen living in France, I had to change my country to Malta, ...
-
-
- Roadie
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Paid for premium 2x and nothing happened
Paid for 2, 65php for spotify premium but nothing happened. Please help
- Paid for 2, 65php for spotify premium but nothing happened. Please help
-
-
- Casual Listener
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Philippines Globe Premium
Hello, I want to renew my premium, i had a subscription with Globe but had no load at the time so it's asking me to reput my payment details (aka my phone number) which I do all the time but when I went to the site, it only shows credit card or paypa...
- Hello, I want to renew my premium, i had a subscription with Globe but had no load at the time so it's asking me to reput my payment details (aka my phone number) which I do all the time but when I w...
-
-
- Casual Listener
- 1004 Views
- 5 replies
- 1 likes
- 1004 Views
- 5 replies
- 1 likes
KPN premium uit gezet
Hallo, Begin augustus heb ik de optie KPN Spotify Premium 1500MB uit gezet omdat ik mij wil aanmelden bij het Spotify Premium family account van mijn familie. Ik kreeg in mijn KPN app de melding dat mijn Premium account per 01-09-2017 was opgezegd. N...
- Hallo, Begin augustus heb ik de optie KPN Spotify Premium 1500MB uit gezet omdat ik mij wil aanmelden bij het Spotify Premium family account van mijn familie. Ik kreeg in mijn KPN...
-
-
- Community Legend
- 2668 Views
- 25 replies
- 1 likes
- 2668 Views
- 25 replies
- 1 likes
Can't Subscribe
Hi I'm from South Africa and we just got Spotify. I signed up for premium but then lost my credit card. I received a new card but every time I attempt to put the new details in (when I try to update my info) it doesn't allow me to. I would also like ...
- Hi I'm from South Africa and we just got Spotify. I signed up for premium but then lost my credit card. I received a new card but every time I attempt to put the new details in (when I try to update ...
-
-
- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Updating payment details not working
Hi! For some reason my premium ppayment isnt going through even though my card is the same and i have enough money in my account. When going to insert my card details in, the month tab isnt letting me open it and i cant enter the expiry month, which ...
- Hi! For some reason my premium ppayment isnt going through even though my card is the same and i have enough money in my account. When going to insert my card details in, the month tab isnt letting m...
-
-
- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Premium was removed even though I added a 3 month Premium voucher
I re-subscribed to Spotify Premium for 3 months in December. When they finished, in March, I added a 3 month voucher I was given and yesterday, when I logged in, I saw that I add a Premium subscription.. However, for some reason, the Premium of my ac...
- I re-subscribed to Spotify Premium for 3 months in December. When they finished, in March, I added a 3 month voucher I was given and yesterday, when I logged in, I saw that I add a Premium subscripti...
-
-
- Not applicable
- 307 Views
- 5 replies
- 0 likes
- 307 Views
- 5 replies
- 0 likes