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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5111 Views
  • 23 replies
  • 2 likes
  • 5111 Views
  • 23 replies
  • 2 likes

Vodafone + Spotify in Portugal

Hi, I had a subscription through Vodafone in Portugal whom informed me that they cancelled the partnership with Spotify so the service will no longer be available from March onwards. Upon request in how to change the payment method they also informed...

  • Newbie
  • Hi,   I had a subscription through Vodafone in Portugal whom informed me that they cancelled the partnership with Spotify so the service will no longer be available from March onwards. Upon re...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

You cannot subscribe to Spotify premium through this app

Hi everyone,I wanted to move to premium but my Spotify app (which I think is the only spotify app) tells me I cannot subscribe to premium « through this app ». See attached a screenshot (sorry it’s in French). Is there any other spotify app? The appl...

  • Newbie
  • Hi everyone, I wanted to move to premium but my Spotify app (which I think is the only spotify app) tells me I cannot subscribe to premium « through this app ». See attached a screenshot (sorry it’s...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I cancelled my premium and have still been charged for the past 5 months

I cancelled my Spotify premium five months ago because I was supposed to get a free trial and didn't get it. I just discovered, that for the past couple months I was being charged for premium again. I only found this out due to my bank information be...

  • Newbie
  • I cancelled my Spotify premium five months ago because I was supposed to get a free trial and didn't get it. I just discovered, that for the past couple months I was being charged for premium again. ...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me acepta a un invitado mi cuenta premium

hola , invito a una de mis hijas a mi cuenta premium , le mando la invitacion y cuando la recibe y entra le aparce que el mail es incorrecto , entonces nopuedo agregarla , que hago ?

  • Newbie
  • hola , invito a una de mis hijas a mi cuenta premium , le mando la invitacion y cuando la recibe y entra le aparce que el mail es incorrecto , entonces nopuedo agregarla , que hago ?
  • rlopez1
  • Newbie
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Solved!! Account ending when I don't want it too.

The credit card I had on file was compromised. And it was blocked and cancelled. My new card is in the mail won't come for about a week. What will happen if my premium runs out? Will I lose all my playlists? And when my new card comes will I will ent...

  • Newbie
  • The credit card I had on file was compromised. And it was blocked and cancelled. My new card is in the mail won't come for about a week. What will happen if my premium runs out? Will I lose all my pl...
  • user-removed
  • Not applicable
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUDDENLY ENDED

My spotify premium accout is suppose to end this december but when I logged in another phone it says its not premium. The subscription ended so early yet its still due on december 24,2018

  • Newbie
  • My spotify premium accout is suppose to end this december but when I logged in another phone it says its not premium. The subscription ended so early yet its still due on december 24,2018
  • MonicaM_Bogota
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account to member of family premium

I got invited to a family premium group today, but i did not quit my regular premium subscription. Is it automatically converted or do i still have to manually stop it? And how do i do that, because i can't find an unsub button in my account settings...

  • Newbie
  • I got invited to a family premium group today, but i did not quit my regular premium subscription. Is it automatically converted or do i still have to manually stop it? And how do i do that, because ...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cambiar mi pais

Abri cuenta premium cuando vivia en UK pero ahora me he mudado a Chile. No me permite cambiar mi medio de pago a una tarjeta chilenta dado que en mi cuenta figura UK como pais de residencia. Al intentar ingresar la tarjeta nueva, me sale un mensaje d...

  • Newbie
  • Abri cuenta premium cuando vivia en UK pero ahora me he mudado a Chile. No me permite cambiar mi medio de pago a una tarjeta chilenta dado que en mi cuenta figura UK como pais de residencia.&nbs...
  • MonicaM_Bogota
  • Roadie
  • 1080 Views
  • 1 replies
  • 0 likes
  • 1080 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with premium for family

Hi! We decided to try Premium with Family since it is cheaper than the regular one. Our payment fell through after a week and once i got it sorted up the subscription is gone. I registered the subscription again, then i sent invites to them but they ...

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  • Newbie
  • Hi! We decided to try Premium with Family since it is cheaper than the regular one. Our payment fell through after a week and once i got it sorted up the subscription is gone. I registered the subscr...
  • MonicaM_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still charging for Spotify Account added to Family Plan TWO months ago

My wife and I had separate Spotify accounts, so two months ago I switched mine to the Family Plan. I invited her and she was added to the plan and got to keep all her playlists, which was cool. But we're still being charged for her solo plan. Which i...

  • Casual Listener
  • My wife and I had separate Spotify accounts, so two months ago I switched mine to the Family Plan.  I invited her and she was added to the plan and got to keep all her playlists, which was cool....
  • Scribbler1382
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account disappeared - Card still charged.

Hi, I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spotify account.” (I’m very sure it’s the right email/username.) ...

  • Newbie
  • Hi,   I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spoti...
  • MonicaM_Bogota
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripcion plan universitario

El dia de ayer pague la suscripcion al plan Universitario con los documentos que me pedian y no se realizo la suscripcion, volvi a intentar y nada, me salia error en el pago; entre a mi cuenta del banco y efectivamente se habian debitado dos veces el...

Screenshot_20180227-124714.png
  • Newbie
  • El dia de ayer pague la suscripcion al plan Universitario con los documentos que me pedian y no se realizo la suscripcion, volvi a intentar y nada, me salia error en el pago; entre a mi cuenta del ba...
  • MonicaM_Bogota
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled spotify premium and still got charged twice

I got spotify premium with the promotion they had going on and I cancel it and I'm still getting charge twice and i only have one account

  • Newbie
  • I got spotify premium with the promotion they had going on and I cancel it and I'm still getting  charge twice and i only have one account 
  • MonicaM_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! I paid for Spotify premium by accidentally

hey, I was buying a spotify premiun for students but before I realized that I can't buy it because i'm in high school I put my card numbers and like paid for it and then came a new page where i had to put my name etc. But I didn't put my name because...

  • Casual Listener
  • hey, I was buying a spotify premiun for students but before I realized that I can't buy it because i'm in high school I put my card numbers and like paid for it and then came a new page where i had t...
  • Ekku
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

problems with first free month/ problemas com o primeiro mes de graca

No dia 22 de Fevereiro iniciei o primeiro mes de graca, registrei meu cartao de credito e etc. Porem hoje apareceu como se eu nunca tivesse feito nada, mas na notificacao no meu app (banco) do celular consta a compra.Tudo bem, depois de algumas horas...

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  • Newbie
  • No dia 22 de Fevereiro  iniciei o primeiro mes de graca, registrei meu cartao de credito e etc. Porem hoje apareceu como se eu nunca tivesse feito nada, mas na notificacao no meu app (banco) do ...
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant cancel premium

So i bought the new year special and i want to cancel it but its saying i dont have it but when i open the app i do i have premium features it also says i can TRY premium for free

  • Newbie
  • So i bought the new year special and i want to cancel it but its saying i dont have it but when i open the app i do i have premium features it also says i can TRY premium for free
  • Melody
  • Spotify
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Fui banido da conta familiar

Pela segunda vez fui banido da conta familiar ministrada por minha irma , sendo que moramos na mesma casa e participo efetivamente nos pagamentos da conta . Gostaria de uma definicao definitiva sobre o assunto pq se nao iremos cancelar a assinatura .

  • Newbie
  • Pela segunda vez fui banido da conta familiar ministrada por minha irma , sendo que moramos  na mesma casa e participo efetivamente nos pagamentos da conta . Gostaria de uma definicao definitiva...
  • Bittencourt
  • Spotify Star
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for family premium by mistake

I tried to renew my premium account but by mistake I bought family premium just today, I already changed it to normal premium but, is there any chance to recover my money and not being charged twice in 15 days? (it says that my account will change in...

  • Newbie
  • I tried to renew my premium account but by mistake I bought family premium just today, I already changed it to normal premium but,  is there any chance to recover my money and not being charged ...
  • Melody
  • Spotify
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Premium

Hey,some time ago I started the trial premium.After this Month I quitted the abonnement.Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already tried it my PayPal does Not work.Thank you

  • Newbie
  • Hey, some time ago I started the trial premium. After this Month I quitted the abonnement. Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already ...
  • bjja123
  • Composer
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes