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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71012 Views

19 replies

94 likes

  • 71012 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134778 Views

69 replies

10 likes

Premium for Family
  • 134778 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73717 Views

89 replies

4 likes

  • 73717 Views
  • 89 replies
  • 4 likes

Superuser Contribution Subscription for Spotify not working

I am registered with Spotify via third-party through my cell phone provider. It worked all day yesterday I downloaded all my music but when I woke up this morning it wasn’t working still logged in and saying I was on a free subscription. I contacted ...

Newbie

I am registered with Spotify via third-party through my cell phone provider.  It worked all day yesterday I downloaded all my music but when I woke up this morning it wasn’t working still logged...

SergioDavid

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution I kept on trying to pay my bill not nowhening that the payment kept coming out my account how do i g

I was trying to pay my bill not not nowhening that everytime I tryed to put my payment threw I was being charged how and when do I try and get my money back

Newbie

I was trying to pay my bill not not nowhening that everytime I tryed to put my payment threw I was being charged how and when do I try and get my money back

SergioDavid

Roadie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

Saya melakukan pembayaran spotify premium melaluin pulsa kartu XL, pulsa saya sudah berhasil tertarim tetapi akun saya belum juga premium, bagaimana cara mengatasinya?

Newbie

Saya melakukan pembayaran spotify premium melaluin pulsa kartu XL, pulsa saya sudah berhasil tertarim tetapi akun saya belum juga premium, bagaimana cara mengatasinya?

SergioDavid

Roadie

468 Views

1 replies

1 likes

  • 468 Views
  • 1 replies
  • 1 likes

Superuser Contribution Necesito dar de baja

Hola! Quiero dar de baja mi cuenta familiar premium pero dice que no soy la propietaria cuando en realidad lo soy.Necesito ayuda ya!

Newbie

Hola! Quiero dar de baja mi cuenta familiar premium pero dice que no soy la propietaria cuando en realidad lo soy. Necesito ayuda ya!

SergioDavid

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 2 veces

Me cobraron 2 cuentas y una estoy usando la otra no...pence que si la dejaba de usar no me la ivan a cobrae...¿como le doy de baja a la qie esta inactiva?porque cambie de telefono y quedo en ese telefono(ya formateado) la cuenta

Newbie

Me cobraron 2 cuentas y una estoy usando la otra no...pence que si la dejaba de usar no me la ivan a cobrae...¿como le doy de baja a la qie esta inactiva?porque cambie de telefono y quedo en ese tele...

SergioDavid

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verifying student and free trial inquiry

Im done with Itunes, i've struggled for years to deal with its terrible program and today I decided enough is enough, im willing to pay the 5$ a month to free myself from Apple's cage. I had to go through a verification process where I uploaded proof...

Casual Listener

Im done with Itunes, i've struggled for years to deal with its terrible program and today I decided enough is enough, im willing to pay the 5$ a month to free myself from Apple's cage.    ...

SergioDavid

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento

Estou tendo problemas para pagar meu Spotify...toda a vez q tento mudar para boleto parece essa campo vermelho

Newbie

Estou tendo problemas para pagar meu Spotify...toda a vez q tento mudar para boleto parece essa campo vermelho      

SergioDavid

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENTS???

Charged on the 5/8/2018 - my spotify account says Your Premium plan will end on 5/13/18 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flowing. so I get 5 days for my "PREMIUM SERVICE" Ridiculous !!! Please explain ...

Newbie

Charged on the 5/8/2018 - my spotify account says    Your Premium plan will end on 5/13/18 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flow...

SergioDavid

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Buenos Días!!Tengo problemas para pagar mi cuenta de Plan familiar Premium. Mi suscripción volvió a ser FREE sin mi autorización ya intente actualizar mi tarjeta ya que no tengo problemas con ella marque al banco y me dijeron que esta bien, intente c...

Newbie

Buenos Días!! Tengo problemas para pagar mi cuenta de Plan familiar Premium. Mi suscripción volvió a ser FREE sin mi   autorización ya intente actualizar mi tarjeta ya que no tengo problemas co...

SergioDavid

Roadie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscripcón de estudiante no aprobada

He solicitado dos veces el descuento de estudiantes, aportando pruebas oportunas de mi condición de estudiante. No obstante no he recibido ni la aprobación del descuento ni siquiera un mail advirtiendo que se ha denegado. Así mismo tampoco se me ha i...

Newbie

He solicitado dos veces el descuento de estudiantes, aportando pruebas oportunas de mi condición de estudiante. No obstante no he recibido ni la aprobación del descuento ni siquiera un mail advirtien...

SergioDavid

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

student account - forgot to renew

I forgot to renew my student account and got charged for $10 instead of the $5. if I renew my subscription will they take away the charge for $10 and make it $5 instead? I'm not sure how to go about doing this either. thank you!

Newbie

I forgot to renew my student account and got charged for $10 instead of the $5. if I renew my subscription will they take away the charge for $10 and make it $5 instead? I'm not sure how to go a...

Maxim

Spotify Star

1039 Views

1 replies

0 likes

  • 1039 Views
  • 1 replies
  • 0 likes

Charged for school discount and full preium

After clicking onto the spotify home page I saw a student discount and went through it to see if TAFE students were eligible, I first put my account details in and then saw a message telling me I was not charged for the student discount so I then lef...

Newbie

After clicking onto the spotify home page I saw a student discount and went through it to see if TAFE students were eligible, I first put my account details in and then saw a message telling me I was...

Maxim

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Is about my payment

Can y’all give an extra 3-4 days when I get more money 

Newbie

Can y’all give an extra 3-4 days when I get more money 

Maxim

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Renewal spotify family

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?

Newbie

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?  

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Unlinked my facebook account

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How to fix this? I linked facebook account again but the...

Visitor

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How t...

user-removed

Not applicable

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Neues handy

Hallo zusammen, ich nutze Spotify Premium bereits seit geraumer Zeit. Seit Januar habe ich ein neues Handy und seit dem sind alle Spotify Daten weg. Ich habe den Account auf dem alten Handy abgemeldet und mich mit meinen Daten auf dem neuen Handy ang...

Casual Listener

Hallo zusammen, ich nutze Spotify Premium bereits seit geraumer Zeit. Seit Januar habe ich ein neues Handy und seit dem sind alle Spotify Daten weg. Ich habe den Account auf dem alten Handy abgemelde...

jubech

Casual Listener

3345 Views

2 replies

0 likes

  • 3345 Views
  • 2 replies
  • 0 likes

i buy premium but my accaunt not to be premium

i wanted to upgrade my account with student price and spofity take my money in my card but i didnt be premium why actually i forego i want my money back please help me for this

Visitor

i wanted to upgrade my account with student price and spofity take my money in my card but i didnt be premium why actually i forego i want my money back  please help me for this

Luke

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Pricing Canada

Hi, i paid for premium after submitting my student documentation - can u pls ensure I get a refund for the difference and am charged the student rate going forward?

Casual Listener

Hi,   i paid for premium after submitting my student documentation - can u pls ensure I get a refund for the difference and am charged the student rate going forward?

emriekki

Casual Listener

444 Views

3 replies

0 likes

  • 444 Views
  • 3 replies
  • 0 likes

Can't join family subscription

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask from community and can't ask from spotify. How the *...

Casual Listener

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask f...

reglyjo

Casual Listener

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Premium Spotify

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive the Spotify premium that I am already paying for?

Newbie

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive...

Bethany_Dawn

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes