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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11048 Views
  • 24 replies
  • 2 likes
  • 11048 Views
  • 24 replies
  • 2 likes

Solved!!Superuser Contribution 6 or 12 months suscriptions

PlanHi guys,My plan expires in 3 days and I want to renew it. I'm located in Argentina and for the last years I have always purchased a 6 or 12 months pack but now all I see is a month by month subscription. Have you removed the 6 m or 12 m subscript...

  • Casual Listener
  • Plan Hi guys, My plan expires in 3 days and I want to renew it.  I'm located in Argentina and for the last years I have always purchased a 6 or 12 months pack but now all I see is a month by ...
  • Gala017
  • Casual Listener
  • 505 Views
  • 4 replies
  • 0 likes
  • 505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Renovacion de suscripcion de deseada

No alcance a cancelar la prueba gratuita de spotify a tiempo y me cobro la renovacion, me gustaria recibir un reembolso ya que lo uso muy poco

  • Visitor
  • No alcance a cancelar la prueba gratuita de spotify a tiempo y me cobro la renovacion, me gustaria recibir un reembolso ya que lo uso muy poco
  • Vasil
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Upgrade is still in processing

My friend gave me an premium activation code on Jan. 13th, I used it at the same day. I made a mistake that I used it before I register the Spotify account. I register the account later, the status was changed to "Processing". However, till now, the ...

  • Newbie
  • My friend gave me an premium activation code on Jan. 13th, I used it at the same day. I made a mistake that I used it before I register the Spotify account. I register the account later, the status w...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit/Debit card is not supported for Indonesia as a payment method?

PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?

  • Casual Listener
  • Plan Premium Country Indonesia Device Pochophone F3 Operating System Android   My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
  • imanjing
  • Visitor
  • 2512 Views
  • 17 replies
  • 0 likes
  • Credit Card
    paymentmethod
  • 2512 Views
  • 17 replies
  • 0 likes

Superuser Contribution Hola, compre por equivocación el plan premium y ahora quiero la devolucion

Hola, compré por equivocación el plan familiar y quice cambiarme al plan individual, traté de hacer el cambio y resulta que ahora tengo dos planes, me cobraron doble, uno por el familiar y otro por el individual. ¿Cómo hago para cancelar el familiar ...

  • Visitor
  • Hola, compré por equivocación el plan familiar y quice cambiarme al plan individual, traté de hacer el cambio y resulta que ahora tengo dos planes, me cobraron doble, uno por el familiar y otro por ...
  • Novy
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! cannot change payment method

Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using both Google and Safari on a Macbook.. Any help would...

  • Casual Listener
  • Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using b...
  • Maxim
  • Spotify Star
  • 322 Views
  • 5 replies
  • 0 likes
  • 322 Views
  • 5 replies
  • 0 likes

Spotify Family - Belgium household, French card

PlanPremiumCountryBelgium AND France DeviceAllOperating SystemTested on Windows 11, Android 10 My Question or IssueI moved to Belgium some time ago but my payment is still on my French card.I want to switch to a family plan but I cannot invite member...

  • Casual Listener
  • Plan Premium Country Belgium AND France   Device All Operating System Tested on Windows 11, Android 10   My Question or Issue I moved to Belgium some time ago but my payment is s...
  • Luan
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Premium feature blocked even though I have premium plan.

I am on an Individual Premium plan at the moment. I go into one of my playlists and press Shuffle but then a pop up appears stating "You discovered a Premium feature". Yes I am well aware its a Premium feature but why cant I use it when im Premium?!I...

  • Newbie
  • I am on an Individual Premium plan at the moment. I go into one of my playlists and press Shuffle but then a pop up appears stating "You discovered a Premium feature". Yes I am well aware its a...
  • B46
  • Casual Listener
  • 519 Views
  • 3 replies
  • 1 likes
  • 519 Views
  • 3 replies
  • 1 likes

Superuser Contribution quero reembolso e trocar de plano

minha conta era universitário mas aleatoriamente mudou para individual e não consegui mudar mais, gostaria de pedir reembolso e trocar meu plano para universitário novamente, eu tenho como provar

  • Visitor
  • minha conta era universitário mas aleatoriamente mudou para individual e não consegui mudar mais, gostaria de pedir reembolso e trocar meu plano para universitário novamente, eu tenho como provar
  • Novy
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Accessing my premium subscription account anywhere

PlanPremium CountryCurrently: Syria Device(Samsung Galaxy)Operating System(Android 11) My Question or IssueHi,I used to live in the US, and I created my premium account (not this account) there. Recently, I temporarily moved back to Syria, but only t...

  • Newbie
  • Plan Premium   Country Currently: Syria   Device (Samsung Galaxy) Operating System (Android 11)   My Question or Issue Hi, I used to live in the US, and I created my premi...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
  • Yordan
  • Moderator
  • 3337 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3337 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Duo not working as intended - Second account is still Free subscription.,

PlanPremium DuoCountry DeviceiPhone 13 pro / PC / XsOperating SystemiOS 15, Android Oreo, Windows 11 My Question or Issue I used to have a Premium account until something happened to the credit card and I got bumped down to a free user. I then subscr...

  • Newbie
  • Plan Premium Duo Country   Device iPhone 13 pro / PC / Xs Operating System iOS 15, Android Oreo, Windows 11   My Question or Issue   I used to have a Premium account un...
  • Vasil
  • Moderator
  • 4606 Views
  • 7 replies
  • 0 likes
  • 4606 Views
  • 7 replies
  • 0 likes

Does Spotify offer free or discounted accounts for non-profit organizations

We are a small church looking to use Spotify to play Christian music before and after services, and for our prayer times. I know the Premium rate is only $11/mo, but saving even that right now is super helpful.

  • Newbie
  • We are a small church looking to use Spotify to play Christian music before and after services, and for our prayer times. I know the Premium rate is only $11/mo, but saving even that right now is sup...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

charged for premium plan before it was student plan I’ve been overcharged

these past three months I’ve been charged £10.99 before then I used to pay for student plan for £5.99 I don’t know why it changed and I want to get my money back I’m happy to provide more information and proof thank you

  • Visitor
  • these past three months I’ve been charged £10.99 before then I used to pay for student plan for £5.99 I don’t know why it changed and I want to get my money back I’m happy to provide more information...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Les deux personnes d'un abonnement duo doit être d'abord en premium?

J'ai récemment pris un abonnement Duo en incluant mon conjoint. Cependan il n'arrive tjrs pas à avoir les musiques sans pubs ect.. est ce qu'il doit être en premium et ensuite se raccorder a mon abonnement ? Je précise qu'il n'avais jamais eu Spotify...

  • Visitor
  • J'ai récemment pris un abonnement Duo en incluant mon conjoint. Cependan il n'arrive tjrs pas à avoir les musiques sans pubs ect.. est ce qu'il doit être en premium et ensuite se raccorder a mon abon...
  • Ivelina
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Duo + Hulu

Hello, I just switched to Duo from Single, which used to be my student account that expired, so I was paying the regular price of $10.99. I'd like to switch back to what I had and have free Hulu access. Please tell me how to switch back!

  • Roadie
  • Hello,   I just switched to Duo from Single, which used to be my student account that expired, so I was paying the regular price of $10.99. I'd like to switch back to what I had and have free ...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

404 on link for Microsoft's Three free months of Spotify Premium

PlanFree/Premium - Three free months of Spotify Premium Reward from MicrosoftCountryUSDevicen/aOperating Systemn/a My Question or Issue I am a new user. Never tried premium before.I got a reward code from Microsoft for Three free months of Spotify Pr...

  • Newbie
  • Plan Free/Premium - Three free months of Spotify Premium Reward from Microsoft Country US Device n/a Operating System n/a   My Question or Issue   I am a new user. Never tried pr...
  • Yamete
  • Visitor
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes