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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6649 Views
  • 23 replies
  • 2 likes
  • 6649 Views
  • 23 replies
  • 2 likes

Superuser Contribution over op duo abonnement maar nog steeds 2 rekeningen

Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik in mijn duo abonnement staan we ook beide als lid....

  • Visitor
  • Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik...
  • Joan
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Plan change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a family plan I am on to join a duo plan instead how do I remove myself from the ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I l...
  • AdamDam
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que con la oferta de 3 meses gratis me rechaza pero me hace un cargo?

Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?

  • Visitor
  • Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Changed to Duo but still charged for single premium account

PlanPremium/ DuoCountryUKDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy boyfriend has set up Duo for us to share as we were previously paying for two separate accounts. I received the confirmation via e...

  • Visitor
  • Plan Premium/ Duo Country UK Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My boyfriend has set up Duo for us to share as we ...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Adress Issue

PlanPremium Duo CountryTurkey DeviceOppo Reno 4 Lite Operating SystemAndroid My Question or IssueI have recently bought premium duo to use with my girlfriend who lives with me. However i have problems confirming the adress from her spotify account. W...

  • Casual Listener
  • Plan Premium Duo   Country Turkey   Device Oppo Reno 4 Lite   Operating System Android   My Question or Issue I have recently bought premium duo to use with my girlfr...
  • burkoy35
  • Casual Listener
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
  • 4 replies
  • 0 likes

Can I get charged if my credit card doesn’t have enough money ?

PlanPremium Free TrialCountryFranceMy Question or IssueI have a Spotify premium account thanks to the free trial. After the free trial, can I get charged if my credit card attached to my account doesn’t have enough money ?

  • Casual Listener
  • Plan Premium Free Trial Country France My Question or Issue I have a Spotify premium account thanks to the free trial. After the free trial, can I get charged if my credit card attached to my ac...
  • Maxim
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuenta premium con ID falso

PlanFree/PremiumCountrySpainDeviceiphoneSEOperating System(iOS My Question or IssueMe enviaron un mail con un ID falso para que hiciera una cuenta premium. Sin darme cuenta activé esa Primo de 3 meses gratis con esa cuenta y ahora ni puedo disfrutar ...

  • Newbie
  • Plan Free/Premium Country Spain Device iphoneSE Operating System (iOS   My Question or Issue Me enviaron un mail con un ID falso para que hiciera una cuenta premium. Sin darme cuenta a...
  • OscarDC
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Am I stupid? Created account for the three month free premium subscription. got billed for 1 month.

Hey, Sri Lankan here. I saw an advert on the three-month free Spotify plan for individual premium accounts in Sri Lanka Rupee on their website (this) and I clicked it. I was redirected to apply to the plan and pay to get this promotion and I brought ...

  • Casual Listener
  • Hey, Sri Lankan here.    I saw an advert on the three-month free Spotify plan for individual premium accounts in Sri Lanka Rupee on their website (this) and I clicked it. I was redir...
  • Maxim
  • Spotify Star
  • 251 Views
  • 6 replies
  • 0 likes
  • 251 Views
  • 6 replies
  • 0 likes

Solved!! Change plans, page not responding

Hi,I have been on a premium plan for years (not through a reseller). I am trying to change to a family plan. The page (https://www.spotify.com/nl/account/subscription/change/) is showing all upgrade options. When I press the select button on the fami...

  • Casual Listener
  • Hi, I have been on a premium plan for years (not through a reseller). I am trying to change to a family plan. The page (https://www.spotify.com/nl/account/subscription/change/) is showing all u...
  • Maxim
  • Spotify Star
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Premium Duo - live at same address but can’t share?!

PlanPremium Duo CountryBelgium (UK method of payment) Device(iPhone XS Max) Operating System(iOS 16.5) My Question or IssueI have just bought the Premium Duo plan using a UK debit card. I live in Brussels but do not have a Belgian card. I managed to ...

  • Casual Listener
  • Plan Premium Duo   Country Belgium (UK method of payment)   Device (iPhone XS Max)   Operating System (iOS 16.5)   My Question or Issue I have just bought the Premium...
  • Maxim
  • Spotify Star
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

Error when adding a payment card

PlanFreeCountryUkraineDeviceiPhone XsOperating SystemIOS 16.5.1 (c) My Question or IssueWhen trying to add a payment card, an error appears that the payment method does not correspond to the specified country, although the country is set correctly

  • Newbie
  • Plan Free Country Ukraine Device iPhone Xs Operating System IOS 16.5.1 (c)   My Question or Issue When trying to add a payment card, an error appears that the payment method does not c...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Problemas con la factura de premium

PlanGratis/PremiumPaís dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mí pregunta o problemaMe llegó el correo de Spotify que en agosto pagaba lo mismo que en el mes de ju...

  • Visitor
  •   Plan Gratis/Premium País   dispositivo (iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016) sistema operativo (iOS 10, Android Oreo, Windows 10, etc.)   Mí pregunta o ...
  • Bittencourt
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium through coupon code

Hi- I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription. Someone please help. Regards,Kunal

  • Visitor
  • Hi-   I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription.   Someone please help.   Regards, Kunal
  • Maxim
  • Spotify Star
  • 3817 Views
  • 1 replies
  • 0 likes
  • 3817 Views
  • 1 replies
  • 0 likes

Can you buy spotify premium while under a free trial?

Hi, I will be under a paid premium subscription soon, but as I wait, I want to use the free trial right now. Can I purchase and be put underneath a paid plan when I am in the middle of a free trial? Thanks.

  • Visitor
  • Hi, I will be under a paid premium subscription soon, but as I wait, I want to use the free trial right now. Can I purchase and be put underneath a paid plan when I am in the middle of a free trial? ...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Why Spotify still charges the old credit card even when I removed it from Payment method?

PlanPremiumCountryVietnamDevice(iPhone 11, Desktop, Ipad 11 Pro) My Question or IssueWhy Spotify still charges the old credit card even when I removed it from Payment method?

  • Visitor
  • Plan Premium Country Vietnam Device (iPhone 11, Desktop, Ipad 11 Pro)   My Question or Issue Why Spotify still charges the old credit card even when I removed it from Payment method?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie de plan individual a familiar y me genera 2 cobros

Hola,agradezco si alguien me puede ayudar a resolver mi dudaSucede que hoy 05 de septiembre debía renovar mi plan familiar y por error pague fue el plan individual, me hicieron el respectivo cobro de $16.900,00 sin embargo seleccione la opción de cam...

  • Visitor
  • Hola, agradezco si alguien me puede ayudar a resolver mi duda Sucede que hoy 05 de septiembre debía renovar mi plan familiar y por error pague fue el plan individual, me hicieron el respectivo cobr...
  • Susan_GP
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

how to remove hulu from spotify account

I am trying to create a Hulu tv account but am unable to because I already have a hulu accunt through spotify. I need to remove hulu from my spotify subscription.

  • Visitor
  • I am trying to create a Hulu tv account but am unable to because I already have a hulu accunt through spotify. I need to remove hulu from my spotify subscription.
  • dmchapman3
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

How to cancel Hulu but not Premium

I subscribed to Hulu through my Spotify Premium subscription a few years ago. I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription. All resources I have found online mention to cancel my Spotify Premium subsc...

  • Casual Listener
  • I subscribed to Hulu through my Spotify Premium subscription a few years ago.  I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription.  All resources...
  • dmchapman3
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes