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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55763 Views
  • 23 replies
  • 5 likes
  • 55763 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33906 Views
  • 19 replies
  • 2 likes
  • 33906 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23300 Views
  • 12 replies
  • 1 likes
  • 23300 Views
  • 12 replies
  • 1 likes

Superuser Contribution My bank account was debited but the Premium service is no longer activated

Hello,Today I got a notification from my bank that the subscription for Spotify was debited.As I thought I had cancelled the subscription last month, I went to my account to cancel the Premium service so that it does not get renewed next month.To my ...

  • Visitor
  • Hello, Today I got a notification from my bank that the subscription for Spotify was debited. As I thought I had cancelled the subscription last month, I went to my account to cancel the Premium se...
  • Eni
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't order the free 3 months spotify permium

Help I would like to order spotify premium but I can't because "I already used an offer". I think I got 7 days spotify premium for free but I didnt even wanted them. They just gave me the 7 days I had not chance to decline it. And now I can't order t...

  • Newbie
  •   Help I would like to order spotify premium but I can't because "I already used an offer". I think I got 7 days spotify premium for free but I didnt even wanted them. They just gave me the 7 d...
  • Jeremy
  • Spotify
  • 412 Views
  • 3 replies
  • 1 likes
  • 412 Views
  • 3 replies
  • 1 likes

[Android][Other] Becoming a student

I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?

  • Visitor
  • I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...

  • Regular
  • I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the pict...
  • Alex
  • Moderator
  • 31383 Views
  • 33 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 31383 Views
  • 33 replies
  • 9 likes

Solved!!Superuser Contribution Student Account Verified but can't go any further?

My Question or Issue I tried to change my plan to premium and went through the process to verify my student account. As you can see from my attached photo it displayed verification complete and then did nothing else. I was able to login to my univers...

Screenshot 2019-03-06 at 00.38.18.png
  • Newbie
  • My Question or Issue   I tried to change my plan to premium and went through the process to verify my student account. As you can see from my attached photo it displayed verification complete ...
  • CarlosE
  • Moderator
  • 3710 Views
  • 8 replies
  • 0 likes
  • 3710 Views
  • 8 replies
  • 0 likes

Superuser Contribution [iOS] Subscription won’t renew even with payment

My premium subscription is telling me to renew my payment. Even tho I pay every month. Literally not the first time. Amazon music here I come.

  • Visitor
  • My premium subscription is telling me to renew my payment. Even tho I pay every month. Literally not the first time. Amazon music here I come.
  • Novy
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • iOS
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution I added premium to the wrong account.

I added premium to an old account that I don't use anymore. Is there a way to switch it to my current account.

  • Visitor
  • I added premium to an old account that I don't use anymore. Is there a way to switch it to my current account. 
  • Novy
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

[Other] Have a way to help your customers :)

I have searched for days now for a solution to my issue. Why not have a 'customer help line' like most places do? I want to upgrade from Premium to Family - and can't. I can't login with any of the options. There's no way to see which email is associ...

  • Visitor
  • I have searched for days now for a solution to my issue.  Why not have a 'customer help line' like most places do?  I want to upgrade from Premium to Family - and can't.  I can't login...
  • avin
  • Casual Listener
  • 270 Views
  • 1 replies
  • 0 likes
  • Other
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I cancel Premium through Apple to upgrade to Family plan, will I lose any of my playlists, etc?

Plan: Premium - IndividualCountry: USA Device: iPhone 12 Pro, Macbook Pro 2018, old Macbook Pro 15"(iOS 14.7.1, Catalina 10.15.7 and an older Mac OS hahaha) My Question or IssueI learned from this article (https://support.spotify.com/us/article/apple...

  • Regular
  • Plan: Premium - Individual Country: USA   Device: iPhone 12 Pro, Macbook Pro 2018, old Macbook Pro 15" (iOS 14.7.1, Catalina 10.15.7 and an older Mac OS hahaha)   My Question or ...
  • Eni
  • Moderator
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium duo for couple sharing apartments

Hi team, if a couple have different addresses but they live 50% - 50%(on each one) would that not be applicable for Premium Duo?

  • Newbie
  • Hi team,   if a couple have different addresses but they live 50% - 50%(on each one) would that not be applicable for Premium Duo?  
  • CarlosE
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to use duo in desktop

I subscribed for DUO but we both playing on only on mobile app but we are unable to find any of options in desktop application to join duo.

  • Visitor
  • I subscribed for DUO but we both playing on only on mobile app but we are unable to find any of options in desktop application to join duo. 
  • MafeG
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify premium student PROBLEM

Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was already completed” and the Nothing happened!! So I decided ...

  • Regular
  • Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was alread...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Spotify student problem!

Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was already completed” and the Nothing happened!! So I decided ...

  • Regular
  • Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was alread...
  • BluestOfBelles
  • Gig Goer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Porque me cobran el App si era Gratis

Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en estos momentos me realicen el Extorno de mi Dinero a ...

  • Visitor
  • Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en es...
  • MafeG
  • Spotify Legend
  • 182 Views
  • 2 replies
  • 0 likes
  • Connect
  • 182 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium with ads in podcasts?

So even though I pay for ad free experience the owners of Podcasts are allowed to embed ads in the content? I'm confused what do I pay for exactly? How is that even legal?

  • Newbie
  • So even though I pay for ad free experience the owners of Podcasts are allowed to embed ads in the content? I'm confused what do I pay for exactly? How is that even legal? 
  • MafeG
  • Spotify Legend
  • 304 Views
  • 2 replies
  • 0 likes
  • ads premium
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Prélèvement d'argent prenium sur un compte plus existant

Bonjour j'ai tout essayé j'ai cherché pendant des heures mais sans franc succès j'ai envoyé un mail au spotify support et ils m'ont dit de venir ici. CountryFranceDeviceHuawei 20Operating SystemAndroids My Question or IssueJ'ai un problème avec le pr...

  • Casual Listener
  • Bonjour j'ai tout essayé j'ai cherché pendant des heures mais sans franc succès j'ai envoyé un mail au spotify support et ils m'ont dit de venir ici.  Country France Device Huawei 20 Operat...
  • Jeremy
  • Spotify
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Spotify to Garmin forerunner 645 music

PlanFree/Premium CountryUnited Kingdom DeviceHuawei P20 pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For some reason I can't connect my Garmin forerunner 645 music to Spotify because although all instructions have ...

  • Visitor
  •   Plan Free/Premium   Country United Kingdom    Device Huawei P20 pro    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Jeremy
  • Spotify
  • 2286 Views
  • 3 replies
  • 1 likes
  • 2286 Views
  • 3 replies
  • 1 likes

Issues with the prenium

Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me So in my old account i have tried the free prenium test for 1month but i lost this old account however i didn't except that the aut...

  • Casual Listener
  • Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me  So in my old account i have tried the free prenium test for 1month but i ...
  • TreyAnastasio
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t cancel premium

PremiumFinland DeviceMacbook Pro Early 2021Operating SystemiOS 10 I have tried to cancel my premium subscrition multiple times with instructions found here: https://support.spotify.com/us/article/cancel-premium/I get notification that I have now free...

  • Newbie
  • Premium Finland   Device Macbook Pro Early 2021 Operating System iOS 10   I have tried to cancel my premium subscrition multiple times with instructions found here: https://sup...
  • Alex
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Spotify Adverts on Premium during podcasts

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10 My Question or IssueHi all,While listening to a podcast today I started...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Pixel 3a Operating System Android 10 &n...
  • Jeremy
  • Spotify
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes