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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193130 Views

123 replies

12 likes

  • 193130 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22015 Views

28 replies

4 likes

  • 22015 Views
  • 28 replies
  • 4 likes

Solved!! Spotify Premium doesnt work with PayPal

A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium.I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE.This is the first time paying to Spotify with this PayPal...

Casual Listener

A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium. I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE. Th...

Luke

Spotify Star

2296 Views

5 replies

0 likes

  • 2296 Views
  • 5 replies
  • 0 likes

Solved!! Fui cobrado duas vezes

Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante.Depois recebi um email de confirmação da minha solicitaç...

Casual Listener

Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante. Dep...

Rodnei

Casual Listener

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
  • 0 likes

Hulu No Commericals

If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?

Newbie

If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?

SCARTER439

Newbie

395 Views

2 replies

0 likes

  • 395 Views
  • 2 replies
  • 0 likes

Superuser Contribution Troubles with first payment

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the screan jumps the sentence your payment had failed. Of cou...

Casual Listener

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the s...

Melody

Spotify

451 Views

4 replies

0 likes

  • 451 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cuenta premium cancelada por spotify con vodafone

Hola, Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a contratar pero vodafone me la sigue cobrando, no entiendo nada. Ya he ...

Casual Listener

Hola,    Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a cont...

Melody

Spotify

539 Views

3 replies

0 likes

  • 539 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant pay with paypal no more

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

Casual Listener

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

Melody

Spotify

671 Views

5 replies

0 likes

  • 671 Views
  • 5 replies
  • 0 likes

Can't purchase Spotify Premium with PayMaya

Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.

Visitor

 Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.

DL141

Newbie

1608 Views

3 replies

0 likes

  • 1608 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancele la suscripción familiar por error.

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar sin necesidad de volver a crearla? Me refiero a vol...

Newbie

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar ...

ZullyB

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo salir de un plan familiar que sigue vigente?

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

Newbie

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

ZullyB

Roadie

9894 Views

1 replies

0 likes

  • 9894 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM FAMILIAR Y MIS 5 INVITADOS

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN REVISANDO SU CORREO Y SE LES PASA CONTESTAR Y LA DA...

Newbie

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN ...

ZullyB

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Country registration

I cant change my Country in my profileim in Greece but want Germany in my profileHow Tod oder.

Newbie

I cant change my Country in my profile im in Greece but want Germany in my profile How Tod oder.

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

My Debit Card Keeps On Being Rejected

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected. I contacted Chase and they claim nothing has been declined and Spotify claims it's a bank issue. I use the right CVV, CC#, expiration date, an...

Casual Listener

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected.  I contacted Chase and they claim nothing has been declined and Spotify claims it's a ...

maianh

Newbie

645 Views

2 replies

6 likes

  • 645 Views
  • 2 replies
  • 6 likes

Solved!! 1 Year Premium not available?

I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount. I live in Norway. Are there only 1 month renewals available? I would pay for a year but no options were g...

Regular

I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount.   I live in Norway. Are there only 1 month rene...

solojim

Regular

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Can't get premium account.

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my ...

Casual Listener

Hi All,   I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart ap...

Luke

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe

I have payed for premier but only getting the free account, I have had the invoice back telling me payment went through and I have logged in and out still nothing.

Newbie

I have payed for premier but only getting the free account, I have had the invoice back telling me payment went through and I have logged in and out still  nothing. 

Luke

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Gift card not working

I scratched off the PIN number on my gift card, how can I redeem my card?

Newbie

I scratched off the PIN number on my gift card, how can I redeem my card?

Luke

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Change the country

I live in Mexico but have an American phone that I downloaded Spotify with and subscribed for premium originally wit an American credit card I no longer use. I want to pay wit my Mexican credit card but it won't let me change the country I'm in. I'm ...

Newbie

I live in Mexico but have an American phone that I downloaded Spotify with and subscribed for premium originally wit an American credit card I no longer use. I want to pay wit my Mexican credit card ...

Luke

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Subct

Ok so i just want to switch to spotify free but when i go to my account and click subscription it doesnt have the option to cancel it its just says upgrade to premium

Newbie

Ok so i just want to switch to spotify free but when i go to my account and click subscription it doesnt have the option to cancel it its just says upgrade to premium  

Maxim

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Spotify with Hulu

I signed up for the Hulu promotion. Verified my credit card. Hit continue. Page didn't load correctly & it took me back to the previous credit card verification page. I did not get a chance to hit the Go to Hulu button. Now because my credit card inf...

Casual Listener

I signed up for the Hulu promotion. Verified my credit card. Hit continue. Page didn't load correctly & it took me back to the previous credit card verification page. I did not get a chance to hi...

HisGlory2014

Casual Listener

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes