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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16977 Views
  • 27 replies
  • 4 likes
  • 16977 Views
  • 27 replies
  • 4 likes

Solved!! Gift e-card

I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.

  • Roadie
  • I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan?   Please advise.
  • 2triky
  • Roadie
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

CAN I RECOVER MY FREE MUSIC ONCE I PAY FOR A SUBSCRIPTION

My trial period ended and my music is gone can I recover that once I pay for subscription???

  • Newbie
  • My trial period ended and my music is gone can I recover that once I pay for subscription???
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Change country payments

Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countries...Thank you

  • Newbie
  • Hi,  I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countr...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Didn't finish paying but sill took money

I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium either way.

  • Newbie
  • I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium ei...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Premium Student

Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..

  • Newbie
  • Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money.. 
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

I went for a free month trial and they still charged me the student price I’m losing a month free

I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help

  • Casual Listener
  • I wanted the free month and put all my information, Spotify not only didn’t gave  me the free month but instead they charged me the student price help
  • Maxim
  • Spotify Star
  • 952 Views
  • 1 replies
  • 0 likes
  • Free
    month
    Premium
    Student
  • 952 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobra en dolares en vez de pesos argentinos

La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias

  • Newbie
  • La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias
  • delicia51
  • Newbie
  • 4452 Views
  • 2 replies
  • 3 likes
  • 4452 Views
  • 2 replies
  • 3 likes

Can you pay the student price with a direct bank account number?

I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If there is any other way to pay my bill than using a ca...

  • Newbie
  • I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If th...
  • Keanu_C
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Added Hulu to Spotify Premium Subscription, but cannot use Hulu giftcard

Hi, I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later." Is there a fix or a work around available for me to use this and still redeem it? ...

  • Newbie
  • Hi,   I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later."   Is there a fi...
  • Keanu_C
  • Community Legend
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

Solved!! Wrongly Charged for Spotify Premium.

Hello,So, I believe I have been wrongly charged for Spotify premium.I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I was not as am still in high school. I was forced to giv...

  • Casual Listener
  • Hello, So, I believe I have been wrongly charged for Spotify premium. I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I ...
  • riamk25
  • Casual Listener
  • 760 Views
  • 4 replies
  • 0 likes
  • 760 Views
  • 4 replies
  • 0 likes

DESCONTOU DUAS VEZES SEM EU USAR

DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUMCOMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!

  • Casual Listener
  • DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUM COMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

assinatura estudante

fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?

  • Newbie
  • fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Erro no formulário

Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegadores e no e-mail que mandei disseram pra perguntar ...

  • Newbie
  • Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegad...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Fui cobrado duas vezes

Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão 

  • Newbie
  • Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão 
  • Bittencourt
  • Spotify Star
  • 1257 Views
  • 4 replies
  • 0 likes
  • 1257 Views
  • 4 replies
  • 0 likes

Premium is not working on mobile

Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App says : FREE, and keep suggesting Premium if I want an...

  • Casual Listener
  • Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App sa...
  • Sharayahaguy
  • Newbie
  • 581 Views
  • 5 replies
  • 2 likes
  • 581 Views
  • 5 replies
  • 2 likes

$99 Annually for Premium-What about Capital One?

I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a better rate with Capital One, but that offer ends in a...

  • Music Fan
  • I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a bet...
  • demianblair
  • Newbie
  • 1382 Views
  • 2 replies
  • 0 likes
  • 1382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promblem z płatnością

Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił się po wszej stronie.Prosze o pomoc i wyjaśnienie gdz...

  • Newbie
  • Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił si...
  • SergioDavid
  • Roadie
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta

  • Newbie
  • En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta
  • SergioDavid
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount, but charged twice this month, second one being £9.99

I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time... I've been charged twice this month, and I'm on student discount, but my 2nd charge was £9.99

  • Newbie
  • I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time...    I've been charged twice this month, and I'm...
  • Melody
  • Spotify
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Family Plan

Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?

  • Newbie
  • Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
  • Bethany_Dawn
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes