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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14532 Views
  • 27 replies
  • 2 likes
  • 14532 Views
  • 27 replies
  • 2 likes

Superuser Contribution problem when specifying payment with mastercard

An error occurred in the payment. Try again or use another payment method. I already called the bank of my card they explained to me that it is a problem of spotify and that I pay a subcription to onedrive and that same day it could have been blocked...

  • Casual Listener
  •   An error occurred in the payment. Try again or use another payment method.   I already called the bank of my card they explained to me that it is a problem of spotify and that I pay a ...
  • Melody
  • Spotify
  • 499 Views
  • 4 replies
  • 0 likes
  • 499 Views
  • 4 replies
  • 0 likes

Superuser Contribution removed from family account

Me and my other friends live in the same adress however spotify removed me from the family account. They sent me an email last week to varify my adress and I did however today I noticed I am removed from the account. Please help me get back to the fa...

  • Regular
  • Me and my other friends live in the same adress however spotify removed me from the family account. They sent me an email last week to varify my adress and I did however today I noticed I am removed ...
  • Melody
  • Spotify
  • 332 Views
  • 4 replies
  • 0 likes
  • 332 Views
  • 4 replies
  • 0 likes

Superuser Contribution payment!

a few days ago a red window appeared on the software saying that there was a problem with the payment, I checked the credit card and i actually used it to pay something else but spotify refuses to admit the card, its says there is a problem but it do...

  • Casual Listener
  • a few days ago a red window appeared on the software saying that there was a problem with the payment, I checked the credit card and i actually used it to pay something else but spotify refuses to ad...
  • Melody
  • Spotify
  • 595 Views
  • 4 replies
  • 0 likes
  • 595 Views
  • 4 replies
  • 0 likes

Solved!! Hulu can't authorize my account

I am a student and am trying to sign up for the Hulu + Student Spotify subscription. I have been a student subscriber for a long time now, but when I try to activate my new Hulu account I get this error, "We’re having trouble authorizing your account...

  • Casual Listener
  • I am a student and am trying to sign up for the Hulu + Student Spotify subscription. I have been a student subscriber for a long time now, but when I try to activate my new Hulu account I get this er...
  • Benzalez
  • Newbie
  • 35038 Views
  • 62 replies
  • 17 likes
  • 35038 Views
  • 62 replies
  • 17 likes

Superuser Contribution Being charged however I don’t have premium or ever had it.

So my parents bank account statement it shows that they have been being charged ever since janurary and it’s been 10.67 each month now they have still charged for April as well but I only have the free trial which I will get canceled after the free t...

  • Newbie
  • So my parents bank account statement it shows that they have been being charged ever since janurary and it’s been 10.67 each month now they have still charged for April as well but I only have the fr...
  • MaríaCamila
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de Spotify con tarjeta debito en Colombia

Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito. Muchas Gracias. Atentamente, Carolina Melo

  • Newbie
  • Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito.    Muchas Gracias.   A...
  • MaríaCamila
  • Roadie
  • 37157 Views
  • 2 replies
  • 1 likes
  • 37157 Views
  • 2 replies
  • 1 likes

Superuser Contribution Billing

I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify.Rogers said they have tried to fix it but said I needed to contact spotify. I'm really confused when I've bee...

  • Newbie
  • I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify. Rogers said they have tried to fix it but said I needed ...
  • ritarenoult
  • Newbie
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country payment subscription

I received an email saying that you have been sending me several emails due to the fact that you were unable to process my payment for Spotify Premium. So I changed the credit card from VISA to AMEX, and still pops up a note saying that the payment m...

  • Newbie
  • I received an email saying that you have been sending me several emails due to the fact that you were unable to process my payment for Spotify Premium. So I changed the credit card from VISA to AMEX,...
  • MaríaCamila
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promocion

Pague mi promocion de 99 por dos meses en el oxxo & aun no se ah activado

  • Newbie
  • Pague mi promocion de 99 por dos meses en el oxxo & aun no se ah activado
  • MaríaCamila
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but no premium?????

Hi, I tried to sign up for student premium for $5. I was just accepted to Spalding University. Spotify told me I couldn't qualify yet so then I tried to verify my being a student. I didn't think it went through - yet I have a charge of over $5 to my ...

  • Newbie
  • Hi, I tried to sign up for student premium for $5. I was just accepted to Spalding University. Spotify told me I couldn't qualify yet so then I tried to verify my being a student. I didn't think it w...
  • MaríaCamila
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to premium. Getting free

I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doesn’t help either.

  • Casual Listener
  • I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doe...
  • Melody
  • Spotify
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for students

So yeahI wanted to buy Spotify Premium with discount for students and school students, I'm school student so okey. I punched in number of credit card etc. then I needed to confirm that I'm a student or school student, there was only option for colleg...

  • Newbie
  • So yeah I wanted to buy Spotify Premium with discount for students and school students, I'm school student so okey. I punched in number of credit card etc. then I needed to confirm that I'm a studen...
  • Melody
  • Spotify
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Want to take use my Spotify Mobile account and get Premium

I have a premium account with my mobile proivder (Spark NZ). I've moving from that mobile provider but would like to keep Spotify Premium. My Spotify subscription page shows the account is still linked to my mobile plan - which has been cancelled. Th...

  • Newbie
  • I have a premium account with my mobile proivder (Spark NZ). I've moving from that mobile provider but would like to keep Spotify Premium.   My Spotify subscription page shows the account is s...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Update credit card and location

Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK to France I guess). However, when I try and do that, the country...

  • Newbie
  • Hello,   I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Joining a family account when you're already a premium subscriber

I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for? Otherwise, we'll be paying twice for the same per...

  • Newbie
  • I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! I have a premium account. Why am I seeing ads? What am I paying for?

I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?

  • Casual Listener
  • I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?&...
  • imattolo
  • Community Legend
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

possible double charge?

i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment details or else my premium is cancelled, but i alr...

  • Casual Listener
  • i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment...
  • kejt_
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Addebito ingiustificato

non mi hanno approvato la richiesta dell'abbomamento studenti per socumento non valido ma mi hanno preso ugualmente i soldi e non una sola volta ma tre quindi risulta che mi abbiano adebitato 14,97. richiedo, visto che non sono abbonata, che mi venga...

  • Newbie
  • non mi hanno approvato la richiesta dell'abbomamento studenti per socumento non valido ma mi hanno preso ugualmente i soldi e non una sola volta ma tre quindi risulta che mi abbiano adebitato 14,97. ...
  • imattolo
  • Community Legend
  • 879 Views
  • 7 replies
  • 0 likes
  • 879 Views
  • 7 replies
  • 0 likes

Suspending subscription

HiI have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify.With already being a premium member I am unable to take up this offer as I have already paid up front for memberships, and it will not allow me t...

  • Casual Listener
  • Hi I have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify. With already being a premium member I am unable to take up this offer as I have already pa...
  • Spike59
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes