Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90903 Views
- 56 replies
- 5 likes
- 90903 Views
- 56 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11421 Views
- 24 replies
- 2 likes
- 11421 Views
- 24 replies
- 2 likes
Superuser Contribution Suscripción con Bancolombia
Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias
- Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias
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- Roadie
- 5566 Views
- 1 replies
- 1 likes
- 5566 Views
- 1 replies
- 1 likes
Superuser Contribution Pago con tarjeta debito
Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a tarjeta debito, solo me permite cambiar por otra tarj...
- Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a ta...
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- Roadie
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Paramètre spotify family
Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je paye bien 14,99€ et que j'ai tous les avantages d'un c...
- Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je pay...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Premium for students
When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start using Premium before I had them. Spotify claims till...
- When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start u...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Entered Wrong Email Address for Gift
I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?
- I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Solved!! Spotify premium for family in Israel
Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
- Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
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- Spotify Star
- 3560 Views
- 3 replies
- 4 likes
- 3560 Views
- 3 replies
- 4 likes
Solved!! Payment from upgrading Premium to Family plan
Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for it). So I wonder how does spotify charge/refund me g...
- Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for i...
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- Casual Listener
- 836 Views
- 2 replies
- 0 likes
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Premium
- 836 Views
- 2 replies
- 0 likes
Important Problem
They charged me Spotify for students when I did not request to have anything premium.I want to know how to solve this problem because I can not cancel any subscription, I do not have the service and I do not want it and they will charge me 5 euros ev...
- They charged me Spotify for students when I did not request to have anything premium. I want to know how to solve this problem because I can not cancel any subscription, I do not have the service an...
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Solved!! Paid for the monthly subscription but I plan to switch to a Family Plan
If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
- If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
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- Spotify Star
- 282 Views
- 3 replies
- 0 likes
- 282 Views
- 3 replies
- 0 likes
Being hacked
I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to say I had paid my premium bill as I pay through my ...
- I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to ...
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- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Payed accidentally
I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
- I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Solved!! Upgrade to premium for a month without losing old subscription that is no longer available?
Hi Spotify,I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for a month but only if I'm able to downgrade back down t...
- Hi Spotify, I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for ...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Charged for something, 49 SEK. Bought a redeemable giftcard.
Since you dont have a support i can call ill just make this post. I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify 49 SEK. I dont know what it is.
- Since you dont have a support i can call ill just make this post. I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify <remov...
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
cancel premium subscription
Need to cancel subscription as my employment situation has suddenly gone down the pan and I need to cut all my outgoings to necessary things only
- Need to cancel subscription as my employment situation has suddenly gone down the pan and I need to cut all my outgoings to necessary things only
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- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
My Discovery Weekly suddenly seems like someone else's music
Discover Weekly has been one of my favorite things about Spotify, but somehow in the last few weeks it's been populated with music that is of no interest to me. It seems like somehow it's being generated based on either someone else's play history, o...
- Discover Weekly has been one of my favorite things about Spotify, but somehow in the last few weeks it's been populated with music that is of no interest to me. It seems like somehow it's being gener...
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- Community Legend
- 165 Views
- 1 replies
- 1 likes
- 165 Views
- 1 replies
- 1 likes
Gift cards
I bought a gift card for a friend. I put her email address and the date (24/03/2018) I received the confirmation of the purchase but she did not get the email. What should I do?
- I bought a gift card for a friend. I put her email address and the date (24/03/2018) I received the confirmation of the purchase but she did not get the email. What should I do?
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- Community Legend
- 292 Views
- 3 replies
- 0 likes
- 292 Views
- 3 replies
- 0 likes
Solved!! Payment method Student
Hello, I have a regular spotify account and wanted to change to a student account but for a student account i need a creditcard. But the problem is i dont own one. Is there a way to pay with IDEAL to get the student account? regards,kevin
- Hello, I have a regular spotify account and wanted to change to a student account but for a student account i need a creditcard. But the problem is i dont own one. Is there a way to pay with...
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- Newbie
- 293 Views
- 3 replies
- 0 likes
- 293 Views
- 3 replies
- 0 likes
Spotify won’t recognize my payment
I just payed for Spotify Premium today (3/27/18) through my mobile provider and I got my receipt and everything but on it’s still free on the app. I’ve reinstalled Spotify, relogged in, all the suggested fixes and nothing works. First problem I’ve ev...
- I just payed for Spotify Premium today (3/27/18) through my mobile provider and I got my receipt and everything but on it’s still free on the app. I’ve reinstalled Spotify, relogged in, all the sugge...
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- Not applicable
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Solved!! I cannot pay for a premium subscription invalid zip code
I live in romania and I'm trying to pay for a premium account but it's not accepting my zipcode. What can I do?
- I live in romania and I'm trying to pay for a premium account but it's not accepting my zipcode. What can I do?
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- Casual Listener
- 506 Views
- 2 replies
- 0 likes
- 506 Views
- 2 replies
- 0 likes
Premium Account now playing ads
My premium account has just started to play ads for vendors (OKC is the one I now hear the most) and other podcasts. I logged out of my account and logged back in, but the ads are still playing. Any help is appreciated, as I paid for an annual premiu...
- My premium account has just started to play ads for vendors (OKC is the one I now hear the most) and other podcasts. I logged out of my account and logged back in, but the ads are still playing...
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- Spotify Star
- 1858 Views
- 1 replies
- 0 likes
- 1858 Views
- 1 replies
- 0 likes