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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6785 Views
  • 23 replies
  • 2 likes
  • 6785 Views
  • 23 replies
  • 2 likes

Fui banido da conta familiar

Pela segunda vez fui banido da conta familiar ministrada por minha irma , sendo que moramos na mesma casa e participo efetivamente nos pagamentos da conta . Gostaria de uma definicao definitiva sobre o assunto pq se nao iremos cancelar a assinatura .

  • Newbie
  • Pela segunda vez fui banido da conta familiar ministrada por minha irma , sendo que moramos  na mesma casa e participo efetivamente nos pagamentos da conta . Gostaria de uma definicao definitiva...
  • Bittencourt
  • Spotify Star
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for family premium by mistake

I tried to renew my premium account but by mistake I bought family premium just today, I already changed it to normal premium but, is there any chance to recover my money and not being charged twice in 15 days? (it says that my account will change in...

  • Newbie
  • I tried to renew my premium account but by mistake I bought family premium just today, I already changed it to normal premium but,  is there any chance to recover my money and not being charged ...
  • Melody
  • Spotify
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Premium

Hey,some time ago I started the trial premium.After this Month I quitted the abonnement.Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already tried it my PayPal does Not work.Thank you

  • Newbie
  • Hey, some time ago I started the trial premium. After this Month I quitted the abonnement. Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already ...
  • bjja123
  • Composer
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Your last payment didn’t go thru

Every time I open my Spotify this comes up even though they took my payment out and I cannot get past this can anybody help me or tell me who I contact

  • Newbie
  • Every time I open my Spotify this comes up even though they took my payment out and I cannot get past this can anybody help me or tell me who I contact
  • bjja123
  • Composer
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged $13.80 twice a month

I am being charged twice a month. I checked my subscriptions page on my account and it only shows one subscription being activated. I'm not sure why this is happening. Is it possible that I have another spotify account open? I saw the double payments...

  • Newbie
  • I am being charged twice a month. I checked my subscriptions page on my account and it only shows one subscription being activated.  I'm not sure why this is happening. Is it possible that ...
  • ZullyB
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution alguien que me ayude con una suscripcion a premium familiar

holaun gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me pedia, unicamante envie una sola invitacion a mi hij...

  • Visitor
  • hola un gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me...
  • ZullyB
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my county

I used to live in the UK but I moved to the Netherlands 6 months ago. I want to change my payment and location to my Dutch card but it won't let me. I've looked already at the answers the other people got and tried them and they haven't worked. It wo...

  • Newbie
  • I used to live in the UK but I moved to the Netherlands 6 months ago. I want to change my payment and location to my Dutch card but it won't let me. I've looked already at the answers the other peopl...
  • ZullyB
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with family premium

My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then. Afterwards, Spotify sent me an email to reconfirmed my address but I missed the email. I was then unable to play any songs on Spotify s...

  • Newbie
  • My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then.   Afterwards, Spotify sent me an email to reconfirmed my address but I missed...
  • ZullyB
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution No possibility to change country

Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master card and the app doesnt accept my paypal either... s...

  • Casual Listener
  • Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master c...
  • maximara
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

they charged me US $ 250 to my credit card

Hello, I have given a family plan account to my father and I have charged 250 dollars to my card ... how can this happen?

  • Newbie
  • Hello, I have given a family plan account to my father and I have charged 250 dollars to my card ... how can this happen?
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Switching from normal premium to student plan.

My monthly 10 dollar subscription just renewed but I wanted to switch to the student discount plan. Since I have already been charged for the premium, how would I switch over to the student plan to also get Hulu? Would I have to pay extra?

  • Visitor
  • My monthly 10 dollar subscription just renewed but I wanted to switch to the student discount plan. Since I have already been charged for the premium, how would I switch over to the student plan to a...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

spotify auto renewal work like scam

I had problem with auto renewal.. when i first subs for 3 months premium promo, it say i will get notification when my subs about to end. Plus i had choose for non auto renewal service, but today i had been charge for auto renewal subs. How can i get...

  • Casual Listener
  • I had problem with auto renewal.. when i first subs for 3 months premium promo, it say i will get notification when my subs about to end. Plus i had choose for non auto renewal service, but today i h...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Billed wrong after $0.99/mo trial ended... Student Discount

I was automatically billed $9.99 after my $0.99/mo trial ended, but I signed up for the student discount membership for $4.99/month. Can I get that $5 back???

  • Newbie
  • I was automatically billed $9.99 after my $0.99/mo trial ended, but I signed up for the student discount membership for $4.99/month. Can I get that $5 back???
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

LET ME BUY ON MOBILE

I can’t upgrade to premium on the iOS mobile app. And I can’t use the website for reasons. Pls fix

  • Casual Listener
  • I can’t upgrade to premium on the iOS mobile app. And I can’t use the website for reasons. Pls fix
  • Maxim
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium

Hi. I paid for premium but my account is still on free mode. Please help my email is < Moderator Snip - removed for security > pls contact me there

  • Newbie
  • Hi. I paid for premium but my account is still on free mode. Please help 😞 my email is < Moderator Snip - removed for security > pls contact me there
  • Melody
  • Spotify
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing payment data

Hello, I have Spotify Premium (Brazil) and I need to change my payment method. I just want to change the card that I use for paying. The card that I want to use now belongs to another person. They asks me to fill the spaces with name, adress, etc. be...

  • Newbie
  • Hello,   I have Spotify Premium (Brazil) and I need to change my payment method. I just want to change the card that I use for paying. The card that I want to use now belongs to another person...
  • meahtenoha
  • Spotify
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Account hacked and subscription changed by Hacker

Hi there, recently my account has been hacked by a mystery person and my subsciption changed to family with them adding their own profile. I only recently realised and have changed my passwords, logged out on all devices and changed my subscription b...

  • Newbie
  • Hi there, recently my account has been hacked by a mystery person and my subsciption changed to family with them adding their own profile. I only recently realised and have changed my passwords, logg...
  • Luke
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto Renewal

I just bought the 3 month premium for $0.99, and I was wondering how to cancel auto-renewal. When I click on cancel or change subscription, I don't see a cancel subscription. I only see the option to change to the student or family subscription and t...

  • Newbie
  • I just bought the 3 month premium for $0.99, and I was wondering how to cancel auto-renewal. When I click on cancel or change subscription, I don't see a cancel subscription. I only see the option to...
  • asmadi
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Cached songs

Are the songs that I have added to my free playlist cached to my phone or do I use data every time I play them without wifi

  • Newbie
  • Are the songs that I have added to my free playlist cached to my phone or do I use data every time I play them without wifi
  • phan_times
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes