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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7971 Views
  • 23 replies
  • 2 likes
  • 7971 Views
  • 23 replies
  • 2 likes

Account.

Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )

  • Casual Listener
  • Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
  • Maxim
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Subscriction

I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?

  • Casual Listener
  • I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
  • naingmichelle
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Payment failed / different country

I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",I have contacted my bank and there is no geo restricton with the card.So I was th...

  • Casual Listener
  • I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed", I have contacted my bank and...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 4 replies
  • 0 likes
  • 338 Views
  • 4 replies
  • 0 likes

I cancelled my subscription but I'm still premium

I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...

  • Newbie
  • I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I do...
  • Maxim
  • Spotify Star
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

Student premium

Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?

  • Newbie
  • Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back? 
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMA DE PAGO

Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...

  • Newbie
  • Hola! Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio don...
  • Balaperdida
  • Newbie
  • 713 Views
  • 8 replies
  • 4 likes
  • 713 Views
  • 8 replies
  • 4 likes

Account

How do you cancel something someone bought? There is a random person on my account.

  • Newbie
  • How do you cancel something someone bought? There is a random person on my account.
  • user-removed
  • Not applicable
  • 3529 Views
  • 1 replies
  • 0 likes
  • 3529 Views
  • 1 replies
  • 0 likes

Student discounts and over-billing

Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...

  • Newbie
  • Hi there, I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 wa...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium Student Not Working

I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...

  • Newbie
  • I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Mobile Subscription Failed

How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.

  • Newbie
  • How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription

I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...

  • Casual Listener
  • I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire  on the 12t...
  • phan_times
  • Community Legend
  • 723 Views
  • 3 replies
  • 0 likes
  • 723 Views
  • 3 replies
  • 0 likes

Solved!! Problema con pago con tarjeta

Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...

  • Newbie
  • Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la q...
  • ElyNu86
  • Newbie
  • 3150 Views
  • 7 replies
  • 4 likes
  • 3150 Views
  • 7 replies
  • 4 likes

Paid for Year-Long Subscription - Can I Change to Family Plan?

In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't want to end up paying the monthly amount on top of the $100...

  • Newbie
  • In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid.   I now want to switch to the family plan, but don't...
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Tidak bisa login dengan facebook, padahal ID dan password sudah benar.

Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..

  • Newbie
  • Saya log in spotify dengan account facebook, account facebook saya  log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
  • 1261 Views
  • 0 replies
  • 0 likes
  • 1261 Views
  • 0 replies
  • 0 likes

Payed for Premium still in Trial modus

I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.

  • Newbie
  • I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices. 
  • jackliexe
  • Regular
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Credit Card/ Country Change

Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, can't get further than "Subscription" and "Update"....

  • Newbie
  • Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, ...
  • Amulos
  • Newbie
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Started a trial but also payd

Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only took a free trial for 30 days and need to pay afte...

  • Newbie
  • Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Active Duty Military Discount

Is there and active duty discount just like the students?

  • Casual Listener
  • Is there and active duty discount just like the students?
  • Nmathieu408
  • Newbie
  • 19985 Views
  • 4 replies
  • 0 likes
  • 19985 Views
  • 4 replies
  • 0 likes

Solved!! Updating Credit Card Information

Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) page. Now, when I first got this account I was recei...

  • Casual Listener
  • Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) p...
  • sotercamila
  • Newbie
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for premium increased

Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?

  • Newbie
  • Hi,   my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
  • Melody
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes