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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7971 Views
  • 23 replies
  • 2 likes
  • 7971 Views
  • 23 replies
  • 2 likes

Superuser Contribution Being Charged Twice

I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.

  • Newbie
  • I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.
  • Melody
  • Spotify
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Flagged for abnormal activity

Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! Just checking my account history and invoices would've bee...

  • Newbie
  • Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again.  The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! ...
  • CzechFencer
  • Composer
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Upgraded to premium family without my consent

I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else???

  • Newbie
  • I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else??? 
  • vitronka
  • Newbie
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

How do I cancel my subscription on my cell phone?

I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell phone?

  • Newbie
  • I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell p...
  • user-removed
  • Not applicable
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

change country

This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?

  • Newbie
  • This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?
  • madspd
  • Casual Listener
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Solved!! Are there Spotify Gift Cards around in Australia?

I've been looking around for spotify gift cards (the physical ones, not the e-cards) in Woolworths or Coles and I haven't found them anywhere! Are they here in Australia, and if so, do they still work?

  • Newbie
  • I've been looking around for spotify gift cards (the physical ones, not the e-cards) in Woolworths or Coles and I haven't found them anywhere! Are they here in Australia, and if so, do they still wor...
  • joycelwk
  • Newbie
  • 30012 Views
  • 4 replies
  • 1 likes
  • 30012 Views
  • 4 replies
  • 1 likes

Spotify's Bill

Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify

  • Newbie
  • Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify
  • Riveliniog
  • Newbie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Refund for all months since Discord partnership

My Spotify pauses while I'm playing games with friends now, which isn't what I signed up for when I bought the product. Full money back please. If you want an agreement restricting users from streaming music through their mic make it actually *work*,...

  • Newbie
  • My Spotify pauses while I'm playing games with friends now, which isn't what I signed up for when I bought the product. Full money back please. If you want an agreement restricting users from streami...
  • Maxim
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Cancel premium

Is there a way to cancel premium without knowing the account password or email? In other words can I just tell my card information and have it canceled that way?

  • Newbie
  • Is there a way to cancel premium without knowing the account password or email?   In other words can I just tell my card information and have it canceled that way?
  • jsannn
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I switch from spotify free to spotify

I subscribed to spotify premium family, all of the family members have Premium family, but I only have premium free, what do I have to do that I have Premium Family?

  • Newbie
  • I subscribed to spotify premium family, all of the family members have Premium family, but I only have premium free, what do I have to do that I have Premium Family?
  • user-removed
  • Not applicable
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Student Discount

Hi, I have Spotify Premium and I am currently using my PayPal Account. I am trying to change my subscription so I can use the student discount, however, it will not give me the option to enter my PayPal details, only credit card. Is there a way to ch...

  • Newbie
  • Hi,   I have Spotify Premium and I am currently using my PayPal Account.   I am trying to change my subscription so I can use the student discount, however, it will not give me the opti...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Refund?

I meant to cancel my Spotify and it automatically took the money out. Is there any way to get it back and cancel the subscription?

  • Newbie
  • I meant to cancel my Spotify and it automatically took the money out. Is there any way to get it back and cancel the subscription?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

I heard there was a deal to get premium for a 3 month trial for 99 cents but i cant find it.

I heard there was a deal to get premium for a 3 month trial for 99 cents but i cant find it. Maybe it is over. I just signed up to get it.

  • Newbie
  • I heard there was a deal to get premium for a 3 month trial for 99 cents but i cant find it. Maybe it is over. I just signed up to get it.  
  • Maxim
  • Spotify Star
  • 2541 Views
  • 1 replies
  • 0 likes
  • 2541 Views
  • 1 replies
  • 0 likes

Couldn’t verify that I was student but still got charged

I tried to buy the student discount premium but I couldn’t find my school so just gave up but I was still charged but my account is free. Will I get my money back?

  • Newbie
  • I tried to buy the student discount premium but I couldn’t find my school so just gave up but I was still charged but my account is free. Will I get my money back? 
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discount Annual Family Subscription??

i just received an email to subscribe to the Individual Premium Plan for $99 per year. Is there a similiar deal for the Family Plan available?

  • Casual Listener
  • i just received an email to subscribe to the Individual Premium Plan for $99 per year.  Is there a similiar deal for the Family Plan available?
  • pampilho
  • Newbie
  • 3524 Views
  • 4 replies
  • 1 likes
  • 3524 Views
  • 4 replies
  • 1 likes

Superuser Contribution Problems changing credit card information to pay for premium

Hi all. I just started having this problem today and was wondering if anyone might be able to point me in the right direction or have had similar experinces.I got an email today saying that I was unable to renew my Premium subscription due to a credi...

  • Newbie
  • Hi all.  I just started having this problem today and was wondering if anyone might be able to point me in the right direction or have had similar experinces. I got an email today saying that I...
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Best place to keep an eye out for deals.

So my 3 months are up and I refuse to pay £9.99 just for music. That said I enjoyed the service. Where would be the best place to watch out for deals?

  • Newbie
  • So my 3 months are up and I refuse to pay £9.99 just for music. That said I enjoyed the service. Where would be the best place to watch out for deals?
  • Alfredo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Change

I just was notified by PayPal that I was charged $9.99 for a month of Spotify since my 3 month trial of Spotify for .99 expired today, this morning. I am a student and just switched to the $5 a month Spotify and it went through. Am I still going to b...

  • Newbie
  • I just was notified by PayPal that I was charged $9.99 for a month of Spotify since my 3 month trial of Spotify for .99 expired today, this morning. I am a student and just switched to the $5 a month...
  • Alfredo
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for premium on the wrong account.

I originally signed up with Facebook but wanted to have a shared account with my sister so I went to cancel my subscription but the payment had already gone through. Is it possible to transfer my subscription to another account? Or do I just have to ...

  • Visitor
  • I originally signed up with Facebook but wanted to have a shared account with my sister so I went to cancel my subscription but the payment had already gone through. Is it possible to transfer my sub...
  • Alfredo
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Nao consigo efetuar pagamento premium

Nao consigo realizar pagamento do meu premium. De uma hora para a outra, o site parou de aceitar meu cartao. Entre em contato com a operadora e eles falaram que o pedido do pagamento nao estava nem sendo enviado. Tentei com outro cartao e tambem nao ...

  • Newbie
  • Nao consigo realizar pagamento do meu premium. De uma hora para a outra, o site parou de aceitar meu cartao. Entre em contato com a operadora e eles falaram que o pedido do pagamento nao estava nem s...
  • tajovijam
  • Newbie
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes