Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193122 Views
123 replies
12 likes
- 193122 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22015 Views
28 replies
4 likes
- 22015 Views
- 28 replies
- 4 likes
Superuser Contribution My mastercard is not showing up in my paypal when trying to pay for my premium.
I bought one month witha visa and am trying to renew with mastercard. And the mastercard is not showing uo but my old visa is. Both are activated/confimed.
I bought one month witha visa and am trying to renew with mastercard. And the mastercard is not showing uo but my old visa is. Both are activated/confimed.
Roadie
399 Views
1 replies
0 likes
- 399 Views
- 1 replies
- 0 likes
Sou com Problemas estou pagando e não tenho Premium.
Estou pagando descontado no meu cartão e não tenho Premium. Como faço?
Estou pagando descontado no meu cartão e não tenho Premium. Como faço?
Spotify Star
231 Views
1 replies
1 likes
- 231 Views
- 1 replies
- 1 likes
Superuser Contribution When did my Premium start?
Hey there - I’m having no problem with Spotify but I was wondering if I could find out when my Spotify Premium subscription started and ended for the last two months? I believe my mobile network charged me for a time period that I didn’t have access ...
Hey there - I’m having no problem with Spotify but I was wondering if I could find out when my Spotify Premium subscription started and ended for the last two months? I believe my mobile network char...
Roadie
1006 Views
1 replies
0 likes
- 1006 Views
- 1 replies
- 0 likes
Superuser Contribution Me cobraron spotify para universitarios y sigo siendo free
Ayer en la tarde intente darme de alta en el servicio de spotify para universitarios, agregue mis datos y mi tarjeta pero al momento de ingresar mi universidad esta no aparecia en la lista, asi que decidi seguir luego con el formulario. Hoy por la ma...
Ayer en la tarde intente darme de alta en el servicio de spotify para universitarios, agregue mis datos y mi tarjeta pero al momento de ingresar mi universidad esta no aparecia en la lista, asi que d...
Roadie
1447 Views
1 replies
0 likes
- 1447 Views
- 1 replies
- 0 likes
Superuser Contribution payment could not be debited
My payment could not be debited because I did not have enough money in the account. Do Spotify tries to withdraw the payment in a few days, Do I have to transfer it, or can I create a new account, because my premium account is no longer available. Th...
My payment could not be debited because I did not have enough money in the account. Do Spotify tries to withdraw the payment in a few days, Do I have to transfer it, or can I create a n...
Roadie
224 Views
1 replies
0 likes
- 224 Views
- 1 replies
- 0 likes
Superuser Contribution gift card trouble
I just recently bought a $30 gift card from Safeway and i have typed the pin # and the number on the receipt but it is not working. Please help. Its kind of annoying
I just recently bought a $30 gift card from Safeway and i have typed the pin # and the number on the receipt but it is not working. Please help. Its kind of annoying
Roadie
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution Account Cancellation/Refunds
Ok **bleep*- I have written you THREE times because even though I canceled my account, I was charged on April 8th, in the amount of 9.99- Have I received a refund? Absolutely not. Has anyone from your company even bothered to RESPOND? Absolutely not....
Ok **bleep*- I have written you THREE times because even though I canceled my account, I was charged on April 8th, in the amount of 9.99- Have I received a refund? Absolutely not. Has anyone from you...
Spotify
240 Views
1 replies
0 likes
- 240 Views
- 1 replies
- 0 likes
Free premium??
I didn't pay for spotify premium yet i have it on my imac and macbook, but it doesnt work for my iphone. I can connect it and still control music on my iphone from my macbook. I'm not exactly sure if I have premium, is premium where you can play a so...
I didn't pay for spotify premium yet i have it on my imac and macbook, but it doesnt work for my iphone. I can connect it and still control music on my iphone from my macbook. I'm not exactly sure if...
Newbie
385 Views
2 replies
0 likes
- 385 Views
- 2 replies
- 0 likes
Got charged twice but didnt get the premium
I got charged twice for premium but my account said it's still a free account
I got charged twice for premium but my account said it's still a free account
Spotify Star
422 Views
1 replies
0 likes
- 422 Views
- 1 replies
- 0 likes
Charged twice?
So I just tried to subscribe back onto Spotify for some music while I’m studying and going to the gym. I tried to sign back up with the student discount promotion but that failed. So I tried again and went with the normal $9.99+. Looked at my bank ac...
So I just tried to subscribe back onto Spotify for some music while I’m studying and going to the gym. I tried to sign back up with the student discount promotion but that failed. So I tried again an...
Spotify Star
222 Views
1 replies
0 likes
- 222 Views
- 1 replies
- 0 likes
Es wurden 9,99 abgebucht, obwohl Studentenstatus
Mir wurden 9,99€ abgebucht, da mein studentenstatus abgelaufen war. Diesen habe ich jetzt erfolgreich wieder geändert. Muss ich für diesen einen Monat die 9,99 zahlen oder kann ich die Zahlung irgendwie rückgängig machen?
Mir wurden 9,99€ abgebucht, da mein studentenstatus abgelaufen war. Diesen habe ich jetzt erfolgreich wieder geändert. Muss ich für diesen einen Monat die 9,99 zahlen oder kann ich die Zahlung irgend...
Spotify Star
2020 Views
1 replies
1 likes
- 2020 Views
- 1 replies
- 1 likes
Solved!! I can't change my country
I just moved from Colmbia to Germany, and Im trying to change my premium account's country. I have a family account, but still no family members inside due to the change I need to do. The first thing I did; was trying to change my payment method, as ...
I just moved from Colmbia to Germany, and Im trying to change my premium account's country. I have a family account, but still no family members inside due to the change I need to do. The fi...
Spotify Star
312 Views
1 replies
0 likes
- 312 Views
- 1 replies
- 0 likes
Billed twice this month
Hi there, i have just checked my purchase history on my apple account and it says that i've been charged twice on different day this month. I have attached a copy of it. One of the bill is from my debit card and the other one was from the apple store...
Hi there, i have just checked my purchase history on my apple account and it says that i've been charged twice on different day this month. I have attached a copy of it. One of the bill is f...
Community Legend
359 Views
3 replies
0 likes
- 359 Views
- 3 replies
- 0 likes
Trying to update my credit card detail for Premium
I have been trying many times now, my credit card (prepaid) works and is fully charged with money, but still, can not update my details. after filling all card details, I always get back to the starting payment screen.What should I do?Thank you.
I have been trying many times now, my credit card (prepaid) works and is fully charged with money, but still, can not update my details. after filling all card details, I always get back to the ...
Casual Listener
239 Views
2 replies
0 likes
- 239 Views
- 2 replies
- 0 likes
Solved!! Can not pay for family plan
My payments stop work. I cann't pay ether via credit card (it say Payment failed. Try again, or use a different payment method.) ether via paypal (is say Something went wrong. Try again) My credit card is working, i can pay on amazon, steam, get mone...
My payments stop work. I cann't pay ether via credit card (it say Payment failed. Try again, or use a different payment method.) ether via paypal (is say Something went wrong. Try again) ...
Casual Listener
444 Views
4 replies
0 likes
- 444 Views
- 4 replies
- 0 likes
Old facebook account deleted
Facebook locked my account because I wouldn't send them in my ID. My spotify was linked to it and payed monthly. I would like to end that sub and start a new one of a fresh account. Thank you
Facebook locked my account because I wouldn't send them in my ID. My spotify was linked to it and payed monthly. I would like to end that sub and start a new one of a fresh account. Thank you
Community Legend
224 Views
1 replies
0 likes
- 224 Views
- 1 replies
- 0 likes
PREMIUM PAUSED BUT ALREADY PAID
I have already paid for a 1 year subscription for spotify. Suddenly I cannot access spotify anymore! I have only used my subscription for 1 month! My account clearly has a receipt telling me that I have already paid for the 1 year subscription. Thank...
I have already paid for a 1 year subscription for spotify. Suddenly I cannot access spotify anymore! I have only used my subscription for 1 month! My account clearly has a receipt telling me that I h...
Spotify Star
246 Views
1 replies
0 likes
- 246 Views
- 1 replies
- 0 likes
Changing billing country
Hey guys! I'm a Spotify Premium customer who has moved from NZ to Australia and want to update my subscription to Aussie. Soooo, I've followed this thread to update my payment settings in "Account" before trying to switch countries: https://support.s...
Hey guys! I'm a Spotify Premium customer who has moved from NZ to Australia and want to update my subscription to Aussie. Soooo, I've followed this thread to update my payment settings ...
Spotify Star
281 Views
3 replies
0 likes
- 281 Views
- 3 replies
- 0 likes
Switching regions
I created my spotify account while I was studying in US and used US credit card to pay for it. Now I moved back to Finland and I'm trying to change my region in Spotify. When I'm trying to update my payment information to a Finnish card, it says that...
I created my spotify account while I was studying in US and used US credit card to pay for it. Now I moved back to Finland and I'm trying to change my region in Spotify. When I'm trying to u...
Spotify Star
276 Views
1 replies
0 likes
- 276 Views
- 1 replies
- 0 likes
Peace Corps 14 day limit
Hello, I am a Peace Corps volunteer in Central America and have been locked out of using my account because of the 14 day abroad use limit...how can I contact the Spotify administrators and ask for my account to be useable again? I just want to purch...
Hello, I am a Peace Corps volunteer in Central America and have been locked out of using my account because of the 14 day abroad use limit...how can I contact the Spotify administrator...
Spotify Star
349 Views
1 replies
1 likes
- 349 Views
- 1 replies
- 1 likes