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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5990 Views
  • 23 replies
  • 2 likes
  • 5990 Views
  • 23 replies
  • 2 likes

I've subscribed to the Duo plan, but my husband can't have access

I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.

  • Visitor
  • I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
  • Maxim
  • Spotify Star
  • 423 Views
  • 10 replies
  • 0 likes
  • 423 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify rejects Prex Argentina cards?

HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...

  • Casual Listener
  • Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error:  Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
  • Waveruk
  • Visitor
  • 2245 Views
  • 8 replies
  • 0 likes
  • 2245 Views
  • 8 replies
  • 0 likes

Superuser Contribution What happens if I remove someone from the duo plan?

I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep these things?

  • Visitor
  • I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep ...
  • Yordan
  • Moderator
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

[Other] Gift a friend with free premium

when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?

  • Visitor
  • when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
  • Billy-J
  • Spotify Star
  • 1253 Views
  • 3 replies
  • 0 likes
  • Other
  • 1253 Views
  • 3 replies
  • 0 likes

Plan duo

Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo

  • Casual Listener
  • Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
  • Billy-J
  • Spotify Star
  • 194 Views
  • 4 replies
  • 0 likes
  • 194 Views
  • 4 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

  • Visitor
  •   Country                           UK   My Question or Issue I am working with a client who is registered as sever...
  • Eni
  • Moderator
  • 1050 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1050 Views
  • 3 replies
  • 0 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

  • Newbie
  •   Plan Premium Country Netherlands   My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.
  • Maxim
  • Spotify Star
  • 1248 Views
  • 1 replies
  • 0 likes
  • 1248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged $15.99 USD by Spotify US, but I only have a Spotify Free account

Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings?Thanks!

  • Visitor
  • Hello,   I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings? T...
  • Yordan
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment problem

Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...

  • Visitor
  • Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
  • Alex
  • Spotify Legend
  • 249 Views
  • 3 replies
  • 1 likes
  • 249 Views
  • 3 replies
  • 1 likes

Superuser Contribution Subscription

PlanFreeCountryIndiaDeviceRedmi 9proOperating SystemAndroid My Question or IssueI was paying for the premium individual plan but I didn't get it and the money was debited from my account

  • Visitor
  • Plan Free Country India Device Redmi 9pro Operating System Android    My Question or Issue I was paying for the premium individual plan but I didn't get it and the money was debit...
  • Yordan
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Cancelei a assinatura e continuam me cobrando assinatura Premium que nunca consegui utilizar

PlanPremiumCountryBrazilDeviceiPhone 12Operating SystemiOSMy Question or IssueEu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então cancelei a minha conta Spotify completamente, inclusive com os meus dado...

  • Visitor
  • Plan Premium Country Brazil Device iPhone 12 Operating System iOS My Question or Issue Eu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então can...
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Gratis

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar.planoGrátis/Premiumpaís Dispositivo(Redmi note 10s )sistema operacional(Android.) Minha dúvida ou problemaCancelei o plano Premi...

  • Casual Listener
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar. plano Grátis/Premium país   Dispositivo (Redmi note 10s ) sistem...
  • Leazinh
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

I have never been able to connect tomy subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

How can i change from premium Family to Duo?

Just two family members use spotify so i want to change to premium duo. Spotify gives only the option spotify free or student.I hope someone can help:)

  • Visitor
  • Just two family members use spotify so i want to change to premium duo. Spotify gives only the option spotify free or student. I hope someone can help:)
  • AdamDam
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Why am I getting adds in a premium subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • HeyBlondie
  • Music Fan
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution I pay for student plan, but my old plan ends just next month

PlanPremiumCountryBrazilOperating System(Windows 10) My Question or IssueI just wanna know if premium will be active until september or i lost my money for dumbness

  • Casual Listener
  •   Plan Premium Country Brazil Operating System (Windows 10)   My Question or Issue I just wanna know if premium will be active until september or i lost my money for dumbness
  • Eni
  • Moderator
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

Adverts playing even on premium account

PlanPremiumCountryUnited KingdomDeviceSamsung galaxy S20 ultra 5G and media player on computerOperating SystemAndroid My Question or IssueI am enjoying the Louis Theroux podcast atm. I don't understand why adverts are appearing several times (not wit...

  • Visitor
  • Plan Premium Country United Kingdom Device Samsung galaxy S20 ultra 5G and media player on computer Operating System Android   My Question or Issue I am enjoying the Louis Theroux podc...
  • Billy-J
  • Spotify Star
  • 130 Views
  • 1 replies
  • 1 likes
  • 130 Views
  • 1 replies
  • 1 likes

Superuser Contribution Invalid Address

I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.

  • Casual Listener
  • I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
  • Gunny5931
  • Casual Listener
  • 3524 Views
  • 20 replies
  • 0 likes
  • 3524 Views
  • 20 replies
  • 0 likes

Superuser Contribution Can't upgrade to premium, invalid address.

I'm trying to upgrade to premium, and it tells me my real address, that is absolutely valid and receives mail daily, is invalid. I've tried different combinations of the same thing and still get nothing.

  • Regular
  • I'm trying to upgrade to premium, and it tells me my real address, that is absolutely valid and receives mail daily, is invalid. I've tried different combinations of the same thing and still get noth...
  • Gunny5931
  • Casual Listener
  • 1603 Views
  • 20 replies
  • 5 likes
  • 1603 Views
  • 20 replies
  • 5 likes

Canceling my new subscription

IT RENEWED MY SUBSCRIPTION AFTER I CANCELLED IT. SPOTIFY GIVE ME MY MONEY BACK.PlanPremiumCountryMissouri DeviceiPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • IT RENEWED MY SUBSCRIPTION AFTER I CANCELLED IT. SPOTIFY GIVE ME MY MONEY BACK. Plan Premium Country Missouri  Device iPhone 13  Operating System (iOS 10, Android Oreo, Windows...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes