Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70675 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134466 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73260 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256743 Views
156 replies
13 likes
I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti create a new account or can i with mine? PlanPremiumC...
I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti cr...
Spotify Star
2874 Views
1 replies
1 likes
I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.
I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.
Spotify Star
539 Views
1 replies
1 likes
Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in temporarily, but it is a school email that was deleted fro...
Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in tempora...
Spotify Star
502 Views
1 replies
0 likes
I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?
I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?
Casual Listener
253 Views
2 replies
0 likes
I have the Plan Duo and i want to change it to one person premium 1
I have the Plan Duo and i want to change it to one person premium 1
Community Legend
30583 Views
9 replies
0 likes
Device(iPhone 15 pro, Samsung Galaxy note 10)Operating System(iOS 18) My Question or IssueMy issue is i tried both devices for some reason with all the different cards that i have its not accepting any payment and keeps giving me “ payment failed” an...
Device (iPhone 15 pro, Samsung Galaxy note 10) Operating System (iOS 18) My Question or Issue My issue is i tried both devices for some reason with all the different card...
Spotify Star
456 Views
1 replies
0 likes
Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it went to the wrong email account. I clicked on their l...
Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it we...
Spotify Star
5021 Views
1 replies
0 likes
HelloI start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?
Hello I start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?
Spotify Star
392 Views
1 replies
0 likes
I updated payment method and paid balance, but I still can’t open the app.
I updated payment method and paid balance, but I still can’t open the app.
Spotify Star
181 Views
1 replies
1 likes
when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me get her added to my plan. I don’t understand why I ha...
when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me ge...
Spotify Star
228 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
501 Views
1 replies
0 likes
Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more th...
Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don'...
Casual Listener
11385 Views
10 replies
0 likes
PlanPremium DuoCountryGERMANY My Question or IssueApp confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between tracks and during podcasts. They are not part of the podcast episode, but...
Plan Premium Duo Country GERMANY My Question or Issue App confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between track...
Casual Listener
1468 Views
6 replies
2 likes
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join. Also if the answer is no, will you not get another free tr...
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join....
Moderator
2498 Views
6 replies
0 likes
i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times
i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times
Moderator
629 Views
1 replies
0 likes
I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.
I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.
Moderator
660 Views
1 replies
0 likes
Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subscription. Upon checking my account I discovered that my last ...
Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subsc...
Visitor
591 Views
3 replies
1 likes
I would like to know if I can renew my subscription if I purchase a gift card fo r 99.00.
I would like to know if I can renew my subscription if I purchase a gift card fo r 99.00.
Regular
618 Views
2 replies
0 likes
I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. However, my credit card was charged ₹119 prematurely ...
I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. Ho...
Spotify Star
850 Views
2 replies
0 likes
Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and in this region podcasts are included in the subscr...
Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and...
Spotify Star
814 Views
1 replies
0 likes
