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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55020 Views
  • 23 replies
  • 4 likes
  • 55020 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33637 Views
  • 19 replies
  • 2 likes
  • 33637 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22985 Views
  • 9 replies
  • 1 likes
  • 22985 Views
  • 9 replies
  • 1 likes

Remove subscription

I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.

  • Newbie
  • I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
  • Jose_M
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't find the recurring payments option in Spotify student plan

PlanFree/PremiumCountryINDIAOperating SystemAndroid, Windows 10 My Question or IssueI tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already cont...

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  • Regular
  • Plan Free/Premium Country INDIA Operating System Android, Windows 10   My Question or Issue I tried many times to pay recurring payments for Spotify student plan but every time the one m...
  • Alex
  • Moderator
  • 1815 Views
  • 11 replies
  • 1 likes
  • student plan
  • 1815 Views
  • 11 replies
  • 1 likes

Superuser Contribution Проблема с приобретением подписки

Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать? PlanПремиум дуоCountryРоссия. Прошу заменить в профиле.DeviceXiaomi a1Operating SystemAndroid My Q...

  • Newbie
  • Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать?  Plan Премиум дуо Country Россия. Прош...
  • Alex
  • Moderator
  • 4915 Views
  • 7 replies
  • 1 likes
  • 4915 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Mobile Payment Error [Something went wrong]

PlanPremium (Student)CountryIndonesiaDeviceASUS K43SJOperating SystemWindows 10 My Question or IssueI have Student Discount verified by SheerID , and im about to upgrade my spotify to premium with student discount and use mobile payment monthly for 1...

  • Newbie
  • Plan Premium (Student) Country Indonesia Device ASUS K43SJ Operating System Windows 10   My Question or Issue I have Student Discount verified by SheerID , and im about to upgrade my s...
  • Alex
  • Moderator
  • 2866 Views
  • 13 replies
  • 0 likes
  • 2866 Views
  • 13 replies
  • 0 likes

Superuser Contribution Subscribing to Premium in a different country.

PlanFreeCountrySerbia My Question or IssueHere's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country to this one. I've been using a VPN to listen to the US catalogue. A...

  • Regular
  • Plan Free Country Serbia   My Question or Issue Here's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country...
  • MafeG
  • Spotify Legend
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Early Billing

PlanPremiumCountryNigeriaDeviceitel a56 My Question or Issuemy premium plan would typically bill on the 2nd, but last month there was no money on the card so it did not. on the 23rd of the month when there was finally money in it i changed the plan t...

  • Casual Listener
  • Plan Premium Country Nigeria Device itel a56   My Question or Issue my premium plan would typically bill on the 2nd, but last month there was no money on the card so it did not. on the ...
  • Jeremy
  • Spotify
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

ads in Podcasts with premium

PlanPremiumCountryAustria My Question or Issue Hello, I'm a premium member for some time now and I've noticed that all of a sudden I get ads in between podasts (or at the beginnung/ending of an episode).Now I mostly listen to american podcasts and th...

  • Casual Listener
  • Plan Premium Country Austria   My Question or Issue   Hello, I'm a premium member for some time now and I've noticed that all of a sudden I get ads in between podasts (or at the begi...
  • eeple29
  • Regular
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Why I am seeing fullpage banners being a paid customer?

PlanPremiumCountryMaltaDeviceRedmi k20 ProOperating SystemAndroid My Question or IssueWhy, even being a paid customer, each and every time I open the app, I receive a fullpage banner with some random ads? I pay for premium because of the ads, and now...

  • Newbie
  • Plan Premium Country Malta Device Redmi k20 Pro Operating System Android   My Question or Issue Why, even being a paid customer, each and every time I open the app, I receive a fullpag...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • ads
    banner
    fullpage
    Premium
  • 299 Views
  • 1 replies
  • 0 likes

When will i get my money back?

Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!

  • Visitor
  • Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

[Android][Partnership] Tiktok offer 4 month

It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the link of the page

  • Visitor
  • It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me.   - No it isn't on the page  - No it isn't in the ...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Android
    Partnership
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Do remaining months adds up in yearly subscription?

PlanPremiumCountrySingapore My Question or IssueApparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same subscription now? Will it be 3+12= 15 months if I renew?

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue Apparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same ...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Premium and Change of country

Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-year plan continue uninterrupted? Secondly, will I be ...

  • Casual Listener
  • Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-yea...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 5 replies
  • 0 likes
  • App & Features
  • 302 Views
  • 5 replies
  • 0 likes

Superuser Contribution Does subscription end immediately after 30 days?

i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family rejoin me again?

  • Newbie
  • i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family ...
  • Jeremy
  • Spotify
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded from Individual Plan to Duo Plan | Not Reflecting

PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...

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  • Casual Listener
  • Plan It was Premium, but should have Duo  Country India   Device Browser Operating System Windows   My Question or Issue I just saw an option to upgrade to a duo plan and ba...
  • Eni
  • Moderator
  • 534 Views
  • 5 replies
  • 0 likes
  • Issues
    Subscriptions
  • 534 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium code won’t activate.

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid” I have switched t...

  • Casual Listener
  • So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premiu...
  • MafeG
  • Spotify Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

  • Regular
  • I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...
  • Fruitcake76
  • Regular
  • 420 Views
  • 2 replies
  • 0 likes
  • Duo
    Subscriptions
    Switching plans
  • 420 Views
  • 2 replies
  • 0 likes

Cant pay for premium

PlanPremiumCountryDenmarkDevicePcOperating SystemWindows My Question or IssueThis comes up after I try to pay for normal premium. The text not highlighted means "May be temporarily down, or permanently moved to a new URL." Does anyone know how I can ...

  • Casual Listener
  •   Plan Premium Country Denmark Device Pc Operating System Windows   My Question or Issue This comes up after I try to pay for normal premium. The text not highlighted means "May ...
  • N1ght_fury
  • Casual Listener
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Invalid Plan expirydate

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!

  • Casual Listener
  • I have paid for 9 months as part of a promotional campaign. However I get only six months validity!  
  • Maxim
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution accidentally cancelled subscription

how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Newbie
  • how to reinstate my duo account.  invite just sent today.  I had accepted then cancelled my individual account.     Plan Free/Premium Country   Device (iPhone 8, Samsu...
  • Alex
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes