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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10426 Views
  • 24 replies
  • 2 likes
  • 10426 Views
  • 24 replies
  • 2 likes

Solved!! Unable to change from Duo to Family

PlanPremium DuoCountrySpainDevice Operating System My Question or IssueI have a Premium Duo account which I want to change to Premium Family, I'm the manager of the account. I'm following the steps to do the change, but everytime I select the Premium...

  • Casual Listener
  • Plan Premium Duo Country Spain Device   Operating System     My Question or Issue I have a Premium Duo account which I want to change to Premium Family, I'm the manager ...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 3 replies
  • 1 likes
  • 292 Views
  • 3 replies
  • 1 likes

Quiero cancelar mi suscripción

Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una

  • Visitor
  • Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una
  • Anyk17
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! 3 moths trial

I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method just to stay registered in case, after the trial pe...

  • Casual Listener
  • I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method ...
  • ines_
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Superuser Contribution College Student under 18

So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...

  • Visitor
  •   So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...
  • mattsites
  • Newbie
  • 6665 Views
  • 9 replies
  • 5 likes
  • 6665 Views
  • 9 replies
  • 5 likes

Superuser Contribution where can i get my code from walmart plus for spotify premium?

i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know where to find it?

  • Visitor
  • i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know wh...
  • Muhammadasimmuhammad
  • Visitor
  • 2640 Views
  • 2 replies
  • 0 likes
  • 2640 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution cannot use my crypto.com Visa card

Hallo, i am currently a subscriber to Spotify family plan.Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card.The problem is the (well known) card doesn't match th...

  • Regular
  • Hallo, i am currently a subscriber to Spotify family plan. Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card....
  • GallyAnns21
  • Casual Listener
  • 41550 Views
  • 55 replies
  • 11 likes
  • 41550 Views
  • 55 replies
  • 11 likes

Superuser Contribution Poco x5 pro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Individual Premium price update email - phishing or not ?

PlanPremium IndividualCountryPoland My Question or IssueHello everyone. Today me and a number of my friends received an e-mail about updating the price of the Premium Individual subscription price by a couple of PLN, and an information that this chan...

  • Visitor
  • Plan Premium Individual Country Poland   My Question or Issue Hello everyone. Today me and a number of my friends received an e-mail about updating the price of the Premium Individual subs...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Multiple Plans on one Account?

How can I add multiple plans to my account? PlanPremium Family currently Country USA Device(iPhone/iPad) Operating System(iOS 16/17) My Question or IssueI have a Premium Family currently but want to add an Individual Premium account on my billing.

  • Visitor
  • How can I add multiple plans to my account?   Plan Premium Family currently   Country USA   Device (iPhone/iPad)   Operating System (iOS 16/17)   My Question o...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Premium 😔

I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro l...

  • Visitor
  • I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(. Plan Free/Premium ...
  • Jose_M
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Spotify cancelled my premium duo membership - can't reverse it or rebook premium duo

Hello, in light of the recent price increase I got a pop up message in the app to agree to the new terms and price - which I clicked to accept. I thought this worked as I did not get pop ups anymore but now I got an email from Spotify stating that my...

  • Casual Listener
  • Hello,   in light of the recent price increase I got a pop up message in the app to agree to the new terms and price - which I clicked to accept. I thought this worked as I did not get pop ups...
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Pay student plan with Google play credits?

I got a gift Card of Google play to pay a student plan so i want to know if can because it only ways to pay is credit card PlanStudent plan

  • Visitor
  • I got a gift Card of Google play to pay a student plan so i want to know if can because it only ways to pay is credit card  Plan Student plan   
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Migrate from iphone to android

PlanPremiumCountryCanadaDevice(iPhone 11 moving to, Samsung galaxy s23fe)Operating System(Android 13) My Question or IssueI pay for premium account through iTunes but can't access it on my new android. It only connects me with a free account. I need ...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 11 moving to, Samsung galaxy s23fe) Operating System (Android 13)   My Question or Issue I pay for premium account through iTunes but...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Postpone or cancel a premium subscription

I accidentally activated premium plan on both of my Spotify accounts at the same time, so one of them will not be used for the next 6 months. Is it possible to get a refund through a credit note to use it to extend my premium plan in 6 months? Or to ...

  • Newbie
  • I accidentally activated premium plan on both of my Spotify accounts at the same time, so one of them will not be used for the next 6 months. Is it possible to get a refund through a credit note to u...
  • Maxim
  • Spotify Star
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Solved!! My gift card won't redeem because the address is invalid

I have tried redeeming my $30 Spotify premium gift card but everytime I click continue after putting in my information it says the address is invalid. I have also tried using a public space rather than my home but it will not work either.

  • Newbie
  • I have tried redeeming my $30 Spotify premium gift card but everytime I click continue after putting in my information it says the address is invalid. I have also tried using a public space rather t...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant get spotify premium because it gives me an error whenever I try

i am trying to sign up for spotify premium (free) for 3 months and when I enter my credit card details it gives me an error I have no clue why(Something went wrong. Please try again.)

  • Casual Listener
  • i am trying to sign up for spotify premium (free) for 3 months and when I enter my credit card details it gives me an error I have no clue why (Something went wrong. Please try again.)
  • Ivelina
  • Moderator
  • 1550 Views
  • 6 replies
  • 2 likes
  • 1550 Views
  • 6 replies
  • 2 likes

Unknown Spotify account being charged to my account. I have 2 Spotify payments coming out but only 1

PlanPremiumCountry United Kingdom DeviceiPhone 12Operating SystemIos10 My Question or IssueI have 2 payments coming out of my account and only have 1 account. I have only just realised this and it’s been happening for months. Same payment £10.99 each

  • Visitor
  • Plan Premium Country United Kingdom    Device iPhone 12 Operating System Ios10   My Question or Issue I have 2 payments coming out of my account and only have 1 account. I ha...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Cannot change country ergo cannot pay. Loop.

PlanPremiumCountrySpainDevice(iphone13)Operating System(windows 10) My Question or IssueI moved from Norway to Spain 2 months ago. My bank account on Norway ran out empty at some point so a payment is due at the moment.So the solution is to add a new...

  • Newbie
  • Plan Premium Country Spain Device (iphone13) Operating System (windows 10)   My Question or Issue I moved from Norway to Spain 2 months ago. My bank account on Norway ran out empty at ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Switching from premium to duo

I am wanting to switch from premium to duo with my husband and just want to make sure I’m doing it right. I need to cancel premium first on one of ours and wait until the billing time is up before being allowed to switch right? And then for my accoun...

  • Newbie
  • I am wanting to switch from premium to duo with my husband and just want to make sure I’m doing it right.  I need to cancel premium first on one of ours and wait until the billing time is up be...
  • Maxim
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

I suddenly lost my premium account, and cant get a new one because Spotify thinks im in Canada.

I suddenly lost my premium, and I can't figure out how to get it back. In my order history, it said that my last order was refunded about a week ago. So I thought maybe it was a weird bug and I just would get a new one, but now when I get redirected ...

  • Visitor
  • I suddenly lost my premium, and I can't figure out how to get it back.  In my order history, it said that my last order was refunded about a week ago.    So I thought maybe it was a...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes