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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15466 Views
  • 27 replies
  • 3 likes
  • 15466 Views
  • 27 replies
  • 3 likes

Superuser Contribution From Premium to duo

HOWDY DO! I have premium, I paid for a year up front with a gift card I received. If I wanted to switch do Duo how would that work? what would it cost?PlanPremium/DuoCountryUSA

  • Newbie
  • HOWDY DO! I have premium, I paid for a year up front with a gift card I received. If I wanted to switch do Duo how would that work? what would it cost? Plan Premium/Duo Country USA  
  • AlejaR
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canadian user , changed country to Germany, but the duo account doesn't allow to add a person

PlanFree/PremiumCountryGermanyDeviceGoogle Pixel 8 ProOperating System Android My Question or IssueI was a Canadian user, now moved to Germany still paying my account with a Canadian credit card but now I have subscribed for a duo plan and added my a...

  • Visitor
  • Plan Free/Premium Country Germany Device Google Pixel 8 Pro Operating System  Android   My Question or Issue I was a Canadian user, now moved to Germany still paying my account wi...
  • AlejaR
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme yapılamadı başka bir kart deneyin

2 farklı banka hesabı kullanmama rağmen 1 yıllık spotify alamıyorum farklı bir kart kullanmamı söylüyor ama zaten kullandım gene de olmuyor

  • Visitor
  • 2 farklı banka hesabı kullanmama rağmen 1 yıllık spotify alamıyorum farklı bir kart kullanmamı söylüyor ama zaten kullandım gene de olmuyor
  • Eni
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pourquoi mon abonnement est bloqué alors que je suis prélevé

Du jour au lendemain mon compte famille est bloqué au motif défaut de règlement ou trop de monde sur le compte, hors je suis prélevé et sur ce compte famille nous sommes deux connectés

  • Visitor
  • Du jour au lendemain mon compte famille est bloqué au motif défaut de règlement ou trop de monde sur le compte, hors je suis prélevé et sur ce compte famille nous sommes deux connectés
  • OscarDC
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment method

HiDon't know if i am in the right place but I need some help.I have premium Spotify which I have been paying using GCASH, I want to change it to my BPI Debit card but when I go to my account and choose update payment method it doesn't list an option ...

  • Casual Listener
  • Hi Don't know if i am in the right place but I need some help. I have premium Spotify which I have been paying using GCASH, I want to change it to my BPI Debit card but when I go to my account and ...
  • OscarDC
  • Moderator
  • 2840 Views
  • 8 replies
  • 0 likes
  • 2840 Views
  • 8 replies
  • 0 likes

Duo plan profiles not showing in the app or desktop.

I am currently subscribed to the premium duo plan, the second person on the plan can't view their profile anymore. It used to be that my wife could change to her profile on the smart tv to play her profile, but it's now disappeared. Her name is in th...

  • Visitor
  • I am currently subscribed to the premium duo plan, the second person on the plan can't view their profile anymore. It used to be that my wife could change to her profile on the smart tv to play her p...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

My subscription got canceled due to a payment failure

Due to issues with my bank account, the payment for my subscription did not take place and now my premium membership has been cancelled. I have to subscribe again to get it back, but since im currently not in The Netherlands, they won’t let me fill i...

  • Visitor
  • Due to issues with my bank account, the payment for my subscription did not take place and now my premium membership has been cancelled. I have to subscribe again to get it back, but since im current...
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

When I try to cancel my Spotify free plan it's showing I don't have a plan

When I try to cancel my Spotify free plan its showing I don't have a plan and it's showing to get a free plan and I don't see a cancel or anything

  • Visitor
  • When I try to cancel my Spotify free plan its showing I don't have a plan and it's showing to get a free plan and I don't see a cancel or anything
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying with Visa Card doesn't work

PlanPremiumCountryBrazilDeviceMororola Moto G52Operating SystemAndroid 13 My Question or IssueI'm trying to to get the free 1 month premium but my card isn't working (i already tried free trials on other websites when i got the error and it worked fi...

  • Visitor
  • Plan Premium Country Brazil Device Mororola Moto G52 Operating System Android 13   My Question or Issue I'm trying to to get the free 1 month premium but my card isn't working (i alrea...
  • OscarDC
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payed the 0,01 cents two times to go to premium and get an error message

Hello, i just clicked to join the premium subscription. It went through with the bank payment (ING via iDeal) but when I get back to the Spotify page it says payment failed. I troed again but now I just payed the 0,01 two times. I did get a payment r...

  • Visitor
  • Hello, i just clicked to join the premium subscription. It went through with the bank payment (ING via iDeal) but when I get back to the Spotify page it says payment failed. I troed again but now I j...
  • Novy
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Spotify financing military AI

Hi there,It is hard to find information on this Helsing.ai company. Could you enlighten us ? On what will be invested these 100 million euros ? I refuse to give money to Spotify if his CEO invests in the arm / weapons industry. If there are no guaran...

  • Casual Listener
  • Hi there, It is hard to find information on this Helsing.ai company. Could you enlighten us ? On what will be invested these 100 million euros ? I refuse to give money to Spotify if his CEO invests ...
  • Ryndalyn
  • Visitor
  • 3661 Views
  • 4 replies
  • 6 likes
  • 3661 Views
  • 4 replies
  • 6 likes

Country greece

Hello i am student in romania if I put the Spotify premium I can use it in greece for like 3 months or it is limited in 14days that is says the free program

  • Visitor
  • Hello i am student in romania if I put the Spotify premium I can use it in greece for like 3 months or it is limited in 14days that is says the free program   
  • Luan
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Duo account

Hi, my husband and I both have separate spotify accounts and I've just realised it'll work out cheaper if we join the Duo subscription. If I upgrade my account to Duo and invite him (we live in the same house) will he then need to cancel his current ...

  • Casual Listener
  • Hi, my husband and I both have separate spotify accounts and I've just realised it'll work out cheaper if we join the Duo subscription. If I upgrade my account to Duo and invite him (we live in the s...
  • sinead_bangers
  • Casual Listener
  • 858 Views
  • 2 replies
  • 0 likes
  • 858 Views
  • 2 replies
  • 0 likes

Amount got deducted but payment failed. I tried again and this time got the premium.

PlanFree/PremiumCountryIndiaDeviceLenovo thinkbook 14Operating System(win 11) My Question or IssueWhen getting student plan, Amount got deducted but payment failed. I tried again and this time got the premium. Will I get the old payment back or not?

  • Visitor
  • Plan Free/Premium Country India Device Lenovo thinkbook 14 Operating System (win 11)   My Question or Issue When getting student plan, Amount got deducted but payment failed. I tried...
  • Not applicable
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

How to disconnect Hulu from Spotify account

Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsure how to do that without affecting our current subs...

  • Newbie
  • Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsur...
  • Maxim
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Since Premium will no longer bundle Hulu, will I loose Hulu access?

I received an email that my premium plan will increase. I noticed that the new premium plan does not offer Hulu access. If I do nothing, will I remain having access to Hulu?

  • Casual Listener
  • I received an email that my premium plan will increase. I noticed that the new premium plan does not offer Hulu access. If I do nothing, will I remain having access to Hulu?
  • Leli14
  • Casual Listener
  • 654 Views
  • 2 replies
  • 0 likes
  • 654 Views
  • 2 replies
  • 0 likes

Premium

PlanFreeCountrySlovakiaDevice iPhone XROperating SystemiOS 17 My Question or IssueAfter clicking on a song or a playlist shuffle spotify shows a premium only function notification and i need to pay for premium.

  • Casual Listener
  • Plan Free Country Slovakia Device  iPhone XR Operating System iOS 17   My Question or Issue After clicking on a song or a playlist shuffle spotify shows a premium only function no...
  • Janiga242424
  • Casual Listener
  • 319 Views
  • 5 replies
  • 0 likes
  • 319 Views
  • 5 replies
  • 0 likes