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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83914 Views
  • 30 replies
  • 5 likes
  • 83914 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45779 Views
  • 19 replies
  • 3 likes
  • 45779 Views
  • 19 replies
  • 3 likes

Superuser Contribution Hola en el mes d diciembr m cambie a plan premium de 3 meses gratis yyy no

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

  • Visitor
  • M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando
  • Alex
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Cancelar assinatura -

ola, eu assinei ao premium tem meses e não consigo utilizar.Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

  • Newbie
  •   ola, eu assinei ao premium tem meses e não consigo utilizar. Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.
  • Luan
  • Spotify Star
  • 926 Views
  • 3 replies
  • 0 likes
  • 926 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pago automatico

Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Premium este mes?

  • Newbie
  • Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Pre...
  • AlejaR
  • Moderator
  • 6520 Views
  • 3 replies
  • 0 likes
  • 6520 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify deletes downloads

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

  • Casual Listener
  • I have premium and when i download a playlist 1 day later the playlist is automatically deleted
  • Walter23
  • Casual Listener
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Como puedo cambiar el metodo de pago?

El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.

  • Visitor
  • El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.
  • Jose_M
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Free Trial Problem

I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel it. If so how do I do that? I don’t want to get ch...

  • Casual Listener
  • I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Pague por medio de nequi (colombia) y el servicio no funciona

pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium

  • Visitor
  • pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium
  • Jose_M
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Pop up ads for paid subscripers

PlanpremiumCountryCanadaDevice(Pixel 5)Operating System(Android most up to date) My Question or IssueI've a great idea. It would be brilliant if no more recommendations... full page pop ups appear on the app which I have to click X to remove before I...

  • Casual Listener
  • Plan premium Country Canada Device (Pixel 5) Operating System (Android most up to date)   My Question or Issue I've a great idea. It would be brilliant if no more recommendations...&nb...
  • Jose_M
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Your payment method and country don't match

This has been asked multiple times but I can't find any satisfying answers. I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and have opened a new bank account through an online banking bank. Th...

  • Casual Listener
  • This has been asked multiple times but I can't find any satisfying answers.   I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and have ...
  • _HighLow_
  • Casual Listener
  • 992 Views
  • 3 replies
  • 0 likes
  • 992 Views
  • 3 replies
  • 0 likes

Changing Region

PlanPremiumCountryUSADeviceiPhone 11 Pro My Question or IssueHello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when I try to change it, Spotify won’t allow it. Why is this? How can I fix i...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Pro   My Question or Issue Hello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when ...
  • kaworu_bloodpaw
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • Account subscription
    regional
    Regional lock
  • 200 Views
  • 1 replies
  • 0 likes

Upgrading from Premium to Duo issues

I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo. I have credit on my Premium account from Christmas Gift Cards although this should not be an issue to upgrading as confirmed by ...

  • Newbie
  • I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo.  I have credit on my Premium account from Christmas Gift Cards although ...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Argent prélevé sans abonnement

Bonjour,J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits.je me souviens avoir rentré mon numéro de carte bancaire mais cela n'a jamais fonctionné, je suis restée bloqué sur S...

  • Casual Listener
  • Bonjour, J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits. je me souviens avoir rentré mon numéro de carte banc...
  • Mela1444
  • Casual Listener
  • 3330 Views
  • 6 replies
  • 0 likes
  • 3330 Views
  • 6 replies
  • 0 likes

Spotify in Bahrain

Bahrain is promoting Spotify, even though we do not have it available in the countrywe deserve to have it!!!Check link below,http://www.timeoutbahrain.com/nightlife/features/69910-must-have-music-apps

  • Casual Listener
  • Bahrain is promoting Spotify, even though we do not have it available in the country we deserve to have it!!! Check link below, http://www.timeoutbahrain.com/nightlife/features/69910-must-have-mus...
  • Mag723
  • Newbie
  • 2326 Views
  • 2 replies
  • 0 likes
  • 2326 Views
  • 2 replies
  • 0 likes

Superuser Contribution Upgrade to Prepaid Premium Family from Prepaid Premium Duo not reflecting

PlanPremium Duo/FamilyCountryIndia My Question or IssueI have had Premium Duo (prepaid for 12 months) with 130 days remaining. I wished to change my plan to Premium Family (prepaid for 12 months) and followed the payment process and was billed for th...

  • Newbie
  • Plan Premium Duo/Family Country India   My Question or Issue I have had Premium Duo (prepaid for 12 months) with 130 days remaining. I wished to change my plan to Premium Family (prepaid f...
  • Alex
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Indian Status Tax Exempt, Quebec Canada

PlanPremiumCountryCanada Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada.

  • Visitor
  • Plan Premium Country Canada     Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada...
  • Alex
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

changing plans

Hello I wish to change my plan from a free one to a premium one. However since I live in Quebec, I don't acces to the free one month trial. It's made the whole process more tedious since I don't even have the option of just paying up front and starti...

  • Casual Listener
  • Hello I wish to change my plan from a free one to a premium one. However since I live in Quebec, I don't acces to the free one month trial. It's made the whole process more tedious since I don't even...
  • Jose_M
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Unable to use the free trial for Spotify Premium

I am using a debit card (VISA). PlanFreeCountryUnited KingdomDeviceiPhone 7Operating SystemiOS 15.7 Hello, my card doesn’t seem to be working with it; my details are all correct, I don’t see what the problem is.

  • Visitor
  • I am using a debit card (VISA).   Plan Free Country United Kingdom Device iPhone 7 Operating System iOS 15.7   Hello, my card doesn’t seem to be working with it; my details are a...
  • Jose_M
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

I payed for premium but on the app it says that I didn't

Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card details may I ask why is this happening?

  • Casual Listener
  • Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card ...
  • Jose_M
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes