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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6225 Views
  • 23 replies
  • 2 likes
  • 6225 Views
  • 23 replies
  • 2 likes

After premium ends, can you still hear offline?

After you're subscription ends, are you still able to hear offline if you downloaded songs?

  • Visitor
  • After you're subscription ends, are you still able to hear offline if you downloaded songs?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Subscription payment

Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...

  • Newbie
  • Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
  • ajlitt77
  • Newbie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Subscription

I am currently a branch account from a main account for Family Subscription. Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch while retaining my account and saved data?

  • Newbie
  • I am currently a branch account from a main account for Family Subscription.   Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch whil...
  • ogsoros
  • Newbie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

changing country

I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my country to HK so I can switch my payment methods

  • Newbie
  • I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my ...
  • Felixh31
  • Music Fan
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

payment fail

I live in Canada bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment

  • Casual Listener
  • I live in Canada  bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment 
  • Felixh31
  • Music Fan
  • 334 Views
  • 4 replies
  • 1 likes
  • 334 Views
  • 4 replies
  • 1 likes

premium buy

I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?

  • Casual Listener
  • I bought a membership for Spotify premium. It went through, but  I want my money back. Does anyone knows that the phone to call him?
  • Maxim
  • Spotify Star
  • 314 Views
  • 5 replies
  • 0 likes
  • 314 Views
  • 5 replies
  • 0 likes

Spotify family

Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... We have moved 5 times in the last 2 years and I can...

  • Visitor
  • Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... ...
  • vinjski
  • Gig Goer
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Payment

My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?

  • Casual Listener
  • My account  was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
  • rossi1911
  • Community Legend
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

Solved!! Discount Family Subscriptions!

Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticly and his payments stopped?

  • Casual Listener
  • Hello    my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticl...
  • jaheb13
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

My student account is not working

4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. What can i do? or how can i get my money back?

  • Casual Listener
  • 4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. ...
  • kejt_
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Solved!! 30 day Free trial

If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month

  • Newbie
  • If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month 
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

I thought I signed up for 60 day free trial

Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!

  • Casual Listener
  • Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
  • Maxim
  • Spotify Star
  • 439 Views
  • 6 replies
  • 0 likes
  • 439 Views
  • 6 replies
  • 0 likes

Unable to Use Any Payment Methods

Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try Spotify Premium for 30 days. I have tried 3 different forms of payment ...

  • Newbie
  • Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page.    I am trying to add a payment method in order to try ...
  • MattSuda
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

I've been double charged for 4 months, can I get a credit or refund?

Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...

  • Newbie
  • Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice.  I only ...
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Delete subscription

How do I delete my subscription? I am now on a family plan...

  • Newbie
  • How do I delete my subscription? I am now on a family plan...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unatherized charge

I was charged for premium but never signed up for it nor do I want Spotify premium

  • Newbie
  • I was charged for premium but never signed up for it nor do I want Spotify premium 
  • Alfredo
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change my country

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...

  • Newbie
  • I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...
  • Alfredo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    country
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t get in my account

Hi,i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to another email account. The problem is,this account is the ...

  • Newbie
  • Hi, i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to anoth...
  • Alfredo
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes