Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 80522 Views
- 50 replies
- 4 likes
- 80522 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10124 Views
- 23 replies
- 2 likes
- 10124 Views
- 23 replies
- 2 likes
6-months free subscription
Hey, I signed up for a 6-months free Premium plan with my Rogers carrier. I was charged for the Premium plan when I shouldn't have been. This might have been because I linked the promo code to my Facebook account, but I just wanted to find out if the...
- Hey, I signed up for a 6-months free Premium plan with my Rogers carrier. I was charged for the Premium plan when I shouldn't have been. This might have been because I linked the promo code to my Fac...
-
-
- Spotify Star
- 586 Views
- 1 replies
- 0 likes
- 586 Views
- 1 replies
- 0 likes
Not Allowed to Update Payment Information
Hi ! My account has been telling that the payment failed and that I need to update the payment method.I have been trying to do that but it doesn't allow me. When I click update on the subscription tab, it just reloads the same page, it does not take ...
- Hi ! My account has been telling that the payment failed and that I need to update the payment method. I have been trying to do that but it doesn't allow me. When I click update on the subscription ...
-
- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
Updating my card
My card is about to run out and I'd like to update my card details before my subscription is cancelled but when I go to my subsrciption page and click on the option to update my card nothing happens, and the new page isn't opened.Any help I could hav...
- My card is about to run out and I'd like to update my card details before my subscription is cancelled but when I go to my subsrciption page and click on the option to update my card nothing happens,...
-
-
- Newbie
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Premium
I paid for 1 month of subscription via dragonpay. But my account is still paused. I already logged out and logged back in. Can you pls check if I have another account? if I do, please delete them. The account that I've been using is *snip*. Please he...
- I paid for 1 month of subscription via dragonpay. But my account is still paused. I already logged out and logged back in. Can you pls check if I have another account? if I do, please delete them. Th...
-
-
- Community Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
I made a payment but gave my e-mail wrong
Salutations. I made a payment for student discount and showed the necessary evidence to prove I’m a university student at the moment but the thing is I typed “uludag.edu.tr” instead of “ogr.uludag.edu.tr” and now the approval mail will not come at al...
- Salutations. I made a payment for student discount and showed the necessary evidence to prove I’m a university student at the moment but the thing is I typed “uludag.edu.tr” instead of “ogr.ulud...
-
- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
Premium by PayPal
When I'm trying to buy Spotify premium by PayPal i got this message : "W tej chwili nie mozemy zrealizowac Twojej platnosci ani skonfigurowacc wstepnie zatwierdzonych platnosci. Sprobuj ponownie pozniej." (Put it into translator if you can't understa...
- When I'm trying to buy Spotify premium by PayPal i got this message : "W tej chwili nie mozemy zrealizowac Twojej platnosci ani skonfigurowacc wstepnie zatwierdzonych platnosci. Sprobuj ponownie pozn...
-
-
- Community Legend
- 1749 Views
- 1 replies
- 0 likes
- 1749 Views
- 1 replies
- 0 likes
Superuser Contribution De Premium (prepagado) a Familiar
Buenas a todxs,Tengo una suscripcion Premium individual por la cual pague para todo el 2018 acogiendome a la oferta de los 99€.Ahora me gustaria abrir una cuenta Premium Familiar por lo que mi pregunta es, ¿debo pagar el importe integro de la suscrip...
- Buenas a todxs, Tengo una suscripcion Premium individual por la cual pague para todo el 2018 acogiendome a la oferta de los 99€. Ahora me gustaria abrir una cuenta Premium Familiar por lo que mi pr...
-
-
- Newbie
- 348 Views
- 3 replies
- 0 likes
- 348 Views
- 3 replies
- 0 likes
Premium cancelation
I want to cancel my Premium but everytime I go to my account to do so it says I have the free one and only gives me the option to try premium!! I can’t cancel and they haven’t contacted me back about this. Helpppp
- I want to cancel my Premium but everytime I go to my account to do so it says I have the free one and only gives me the option to try premium!! I can’t cancel and they haven’t contacted me back about...
-
-
- Community Legend
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Charged after I canceled
I made sure to cancel my premium yesterday, the day before spotify renewed. I just cant afford it anymore. But my card got charged today for premium again. I went through the process of canceling again but now it says it will stay until next month. I...
- I made sure to cancel my premium yesterday, the day before spotify renewed. I just cant afford it anymore. But my card got charged today for premium again. I went through the process of canceling aga...
-
-
- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Charged but account was still the free version
Hello, good day, i was just wondering why spotify already deducted money from my visa card but wheb i checked im still not on premium
- Hello, good day, i was just wondering why spotify already deducted money from my visa card but wheb i checked im still not on premium 😞 <removed sensitive info>
-
-
- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution No se reproducen canciones en Firefox
Buenos dias,he vuelto de semana santa, y me encuentro con que no se me reproducen las canciones en firefox, en primer lugar me salto el aviso para que activase el DRM y lo hice, y ahora ya siempre me salta la siguiente alerta:Oooops, something went w...
- Buenos dias, he vuelto de semana santa, y me encuentro con que no se me reproducen las canciones en firefox, en primer lugar me salto el aviso para que activase el DRM y lo hice, y ahora ya siempre ...
-
-
- Newbie
- 1388 Views
- 2 replies
- 0 likes
- 1388 Views
- 2 replies
- 0 likes
Changing anual to family subscription
Hi! I've just paid for the anual subscription this month. Before that I've had monthly premium subscription. However, right now my husband would like to use Spotify too thus I would like to change use family subscription instead. Is it possible?? How...
- Hi! I've just paid for the anual subscription this month. Before that I've had monthly premium subscription. However, right now my husband would like to use Spotify too...
-
-
- Casual Listener
- 265 Views
- 2 replies
- 0 likes
- 265 Views
- 2 replies
- 0 likes
Superuser Contribution SPOTIFY PREMIUM OFERTA DE ESTUDIANTES
Hola, tengo una pregunta y es que yo aun no he gastado mi periodo de prueba gratuito de spotify premium y pensaba hacerme la cuenta aprovechando el descuento para estudiantes.Quiero saber si yo, al pagar con la oferta de estudiantes, se me descuenta ...
- Hola, tengo una pregunta y es que yo aun no he gastado mi periodo de prueba gratuito de spotify premium y pensaba hacerme la cuenta aprovechando el descuento para estudiantes. Quiero saber si yo, al...
-
-
- Casual Listener
- 341 Views
- 3 replies
- 0 likes
- 341 Views
- 3 replies
- 0 likes
Help
Hey my names Joe joe, I singed up for a student account but meant to get premium because I'm not a student and it is now charging me for it and I can't cancel it. Please help me thanks.
- Hey my names Joe joe, I singed up for a student account but meant to get premium because I'm not a student and it is now charging me for it and I can't cancel it. Please help me thanks.
-
-
- Newbie
- 238 Views
- 2 replies
- 0 likes
- 238 Views
- 2 replies
- 0 likes
it still deducted from my credit card
i was trying to get spotify for students but when it got to the verification page i figured out im not considered a student, so i backed out and went and tried to go get the regular only to find out the student plan took 4.99 from me and i still DO N...
- i was trying to get spotify for students but when it got to the verification page i figured out im not considered a student, so i backed out and went and tried to go get the regular only to find out ...
-
-
- Spotify Star
- 375 Views
- 4 replies
- 0 likes
- 375 Views
- 4 replies
- 0 likes
Superuser Contribution Spotify wont charge my account and states that payment failed
As of thursday the funding for my subscription has been in my account but instead of charging me spotify doenst take the money and says my payment failed
- As of thursday the funding for my subscription has been in my account but instead of charging me spotify doenst take the money and says my payment failed
-
-
- Roadie
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Superuser Contribution Countries
I am currently an exchange student in the US, and i can't pay for premium here because it says something about it being a card from my original country, so what can i do to get the payment through for premium?
- I am currently an exchange student in the US, and i can't pay for premium here because it says something about it being a card from my original country, so what can i do to get the payment through fo...
-
-
- Roadie
- 23749 Views
- 1 replies
- 0 likes
- 23749 Views
- 1 replies
- 0 likes
Superuser Contribution Normal Premium
So I had a normal Spotify Premium Account a while ago. It got cancelled for some reason I don't know. And for my main problem, I am not able to get the normal Premium account back! If I click on the purchase panel it immediately to the family plan, w...
- So I had a normal Spotify Premium Account a while ago. It got cancelled for some reason I don't know. And for my main problem, I am not able to get the normal Premium account back! If I click on the ...
-
-
- Roadie
- 416 Views
- 1 replies
- 0 likes
- 416 Views
- 1 replies
- 0 likes
Superuser Contribution Unsubscribe from premium
Would like to unsubscribe from Spotify premium.No notification was given to me when the payment was processed.
- Would like to unsubscribe from Spotify premium. No notification was given to me when the payment was processed.
-
-
- Roadie
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Superuser Contribution Error whit the payment
Spotify makes me a charge and i do not have the service
- Spotify makes me a charge and i do not have the service
-
-
- Roadie
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes