Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 106307 Views
- 70 replies
- 8 likes
- 106307 Views
- 70 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13165 Views
- 24 replies
- 2 likes
- 13165 Views
- 24 replies
- 2 likes
Superuser Contribution Wrong account
So I apparently have two accounts, one is a random one and the other is my Facebook (main) one and I didn’t realize I had two. I accidentally paid for premium on the other account that I have never used. What do I do? Can I get premium on my main wit...
- So I apparently have two accounts, one is a random one and the other is my Facebook (main) one and I didn’t realize I had two. I accidentally paid for premium on the other account that I have never u...
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- Roadie
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Superuser Contribution Charhed twice
My credit card is getting charged twice a month. I am using one account wich i sti) l want to pay for but the otjer cjarge is from a old account i no lonher use or remember
- My credit card is getting charged twice a month. I am using one account wich i sti) l want to pay for but the otjer cjarge is from a old account i no lonher use or remember
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- Roadie
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Cancellation
I want to cancel Spotify premium but it’s nit letting me
- I want to cancel Spotify premium but it’s nit letting me
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- Roadie
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Superuser Contribution I have a subscription, but Premium was deactivated out of sudden
I have a subscription on monthly base. I have receipts of all payments that they are done on time without problems. Since two days, I am not able to use the premium functions of Spotify. I looked in the account and found that I am downgraded to "Free...
- I have a subscription on monthly base. I have receipts of all payments that they are done on time without problems. Since two days, I am not able to use the premium functions of Spotify. I looked in ...
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- Roadie
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Changing Country Settings
I'm trying to change the country settings (from New Zealand to Canada) of my Premium account so that I can update my payment information but have had no luck. The country is currently greyed out (set to New Zealand) and I am unable to change it throu...
- I'm trying to change the country settings (from New Zealand to Canada) of my Premium account so that I can update my payment information but have had no luck. The country is currently greyed out (set...
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- Roadie
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Superuser Contribution payment being charged in two cards
i have a family subscription that i initially started paying with one card, but then spotify told me that the pyment wasn't going through, so i payed with another card and now it looks like i'm paying with both cards, because i have the charge made o...
- i have a family subscription that i initially started paying with one card, but then spotify told me that the pyment wasn't going through, so i payed with another card and now it looks like i'm payin...
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- Roadie
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Canje de tarjeta de prepago
Ingrese el PIN de la tarjeta de prepago, me lo canjearon, pero no tengo servicio y no puedo descargar musica.
- Ingrese el PIN de la tarjeta de prepago, me lo canjearon, pero no tengo servicio y no puedo descargar musica.
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- Casual Listener
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Change free account to premium
HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I change my app to premium?
- HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I c...
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- Spotify Star
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Payment options that doesn't require credit card/paypal?
Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And apparently I can't use Visa gift cards as well. Is there ...
- Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And appare...
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- Spotify Star
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Student discount problem
I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?
- I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?
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- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Solved!! Spotify premium card code scratched off
Hi, just bought a Spotify premium card and while scratching the code, it fell off and is now unreadable. I talked to the store where I bought the card and they said to talk directly with Spotify. How can I get a new code to activate the premium servi...
- Hi, just bought a Spotify premium card and while scratching the code, it fell off and is now unreadable. I talked to the store where I bought the card and they said to talk directly with Spotify. How...
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- Spotify Star
- 22256 Views
- 1 replies
- 1 likes
- 22256 Views
- 1 replies
- 1 likes
Solved!!Superuser Contribution Changing payment method for new country
Hi all, I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot change my country from "Change Profile" menu. Because it is di...
- Hi all, I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot ch...
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- Roadie
- 314 Views
- 1 replies
- 0 likes
- 314 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Payment failed
Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly.The message I recieve goes with this post.
- Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly. The message I recieve goes with this post.
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- Roadie
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
CANNOT UPDATE PAYMENT DETAILS
My credit card was recently cancelled and so my payment for my premium account failed. I have been trying for the past week to update my payment details but when i press the UPDATE button it simply redirects me to the same page and there is no option...
- My credit card was recently cancelled and so my payment for my premium account failed. I have been trying for the past week to update my payment details but when i press the UPDATE button it s...
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- Newbie
- 630 Views
- 7 replies
- 1 likes
- 630 Views
- 7 replies
- 1 likes
Superuser Contribution Pay by Mobile option
Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what?
- Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what?
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- Roadie
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed to Singtel Spotify premium but it still shows that i am on free.
Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.
- Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.
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- Roadie
- 748 Views
- 1 replies
- 0 likes
- 748 Views
- 1 replies
- 0 likes
Superuser Contribution How to change payment method and date
Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account, so if there is another way, I would be happy to g...
- Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account...
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- Roadie
- 367 Views
- 1 replies
- 0 likes
- 367 Views
- 1 replies
- 0 likes
Superuser Contribution Email adress issue
I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?
- I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't hav...
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- Roadie
- 382 Views
- 1 replies
- 0 likes
- 382 Views
- 1 replies
- 0 likes
Superuser Contribution updates payment information
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....
- I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...
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- Roadie
- 612 Views
- 1 replies
- 0 likes
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iOSMobileWindows
- 612 Views
- 1 replies
- 0 likes
Superuser Contribution Premium subscription error
So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...
- So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...
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- Roadie
- 2877 Views
- 1 replies
- 0 likes
- 2877 Views
- 1 replies
- 0 likes