Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193280 Views
123 replies
12 likes
- 193280 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22030 Views
28 replies
4 likes
- 22030 Views
- 28 replies
- 4 likes
Superuser Contribution Pago de Spotify con tarjeta debito en Colombia
Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito. Muchas Gracias. Atentamente, Carolina Melo
Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito. Muchas Gracias. A...
Roadie
37264 Views
2 replies
1 likes
- 37264 Views
- 2 replies
- 1 likes
Superuser Contribution Billing
I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify.Rogers said they have tried to fix it but said I needed to contact spotify. I'm really confused when I've bee...
I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify. Rogers said they have tried to fix it but said I needed ...
Newbie
422 Views
2 replies
0 likes
- 422 Views
- 2 replies
- 0 likes
Superuser Contribution Compre spotify premium y no puedo escuchar musica sin internet
Compre spotify premium y no puedo escuchar musica sin internet
Compre spotify premium y no puedo escuchar musica sin internet
Roadie
305 Views
1 replies
0 likes
- 305 Views
- 1 replies
- 0 likes
Superuser Contribution Country payment subscription
I received an email saying that you have been sending me several emails due to the fact that you were unable to process my payment for Spotify Premium. So I changed the credit card from VISA to AMEX, and still pops up a note saying that the payment m...
I received an email saying that you have been sending me several emails due to the fact that you were unable to process my payment for Spotify Premium. So I changed the credit card from VISA to AMEX,...
Roadie
289 Views
1 replies
0 likes
- 289 Views
- 1 replies
- 0 likes
Superuser Contribution Promocion
Pague mi promocion de 99 por dos meses en el oxxo & aun no se ah activado
Pague mi promocion de 99 por dos meses en el oxxo & aun no se ah activado
Roadie
281 Views
1 replies
0 likes
- 281 Views
- 1 replies
- 0 likes
Superuser Contribution Charged but no premium?????
Hi, I tried to sign up for student premium for $5. I was just accepted to Spalding University. Spotify told me I couldn't qualify yet so then I tried to verify my being a student. I didn't think it went through - yet I have a charge of over $5 to my ...
Hi, I tried to sign up for student premium for $5. I was just accepted to Spalding University. Spotify told me I couldn't qualify yet so then I tried to verify my being a student. I didn't think it w...
Roadie
238 Views
1 replies
0 likes
- 238 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed to premium. Getting free
I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doesn’t help either.
I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doe...
Spotify
268 Views
3 replies
0 likes
- 268 Views
- 3 replies
- 0 likes
Superuser Contribution Premium for students
So yeahI wanted to buy Spotify Premium with discount for students and school students, I'm school student so okey. I punched in number of credit card etc. then I needed to confirm that I'm a student or school student, there was only option for colleg...
So yeah I wanted to buy Spotify Premium with discount for students and school students, I'm school student so okey. I punched in number of credit card etc. then I needed to confirm that I'm a studen...
Spotify
345 Views
4 replies
0 likes
- 345 Views
- 4 replies
- 0 likes
Want to take use my Spotify Mobile account and get Premium
I have a premium account with my mobile proivder (Spark NZ). I've moving from that mobile provider but would like to keep Spotify Premium. My Spotify subscription page shows the account is still linked to my mobile plan - which has been cancelled. Th...
I have a premium account with my mobile proivder (Spark NZ). I've moving from that mobile provider but would like to keep Spotify Premium. My Spotify subscription page shows the account is s...
Spotify Star
212 Views
1 replies
0 likes
- 212 Views
- 1 replies
- 0 likes
Update credit card and location
Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK to France I guess). However, when I try and do that, the country...
Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK...
Spotify Star
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes
Joining a family account when you're already a premium subscriber
I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for? Otherwise, we'll be paying twice for the same per...
I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for...
Spotify Star
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes
Solved!! I have a premium account. Why am I seeing ads? What am I paying for?
I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?
I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?&...
Community Legend
562 Views
3 replies
0 likes
- 562 Views
- 3 replies
- 0 likes
possible double charge?
i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment details or else my premium is cancelled, but i alr...
i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment...
Community Legend
216 Views
1 replies
0 likes
- 216 Views
- 1 replies
- 0 likes
Addebito ingiustificato
non mi hanno approvato la richiesta dell'abbomamento studenti per socumento non valido ma mi hanno preso ugualmente i soldi e non una sola volta ma tre quindi risulta che mi abbiano adebitato 14,97. richiedo, visto che non sono abbonata, che mi venga...
non mi hanno approvato la richiesta dell'abbomamento studenti per socumento non valido ma mi hanno preso ugualmente i soldi e non una sola volta ma tre quindi risulta che mi abbiano adebitato 14,97. ...
Community Legend
950 Views
7 replies
0 likes
- 950 Views
- 7 replies
- 0 likes
Suspending subscription
HiI have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify.With already being a premium member I am unable to take up this offer as I have already paid up front for memberships, and it will not allow me t...
Hi I have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify. With already being a premium member I am unable to take up this offer as I have already pa...
Casual Listener
374 Views
2 replies
0 likes
- 374 Views
- 2 replies
- 0 likes
Price problem
hello im from israel.i want to subscribe but i have a problem:why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS)thank you for the help,
hello im from israel. i want to subscribe but i have a problem: why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS) thank you for the help,
Spotify Star
1411 Views
1 replies
0 likes
Price
Subscription
- 1411 Views
- 1 replies
- 0 likes
dont know the email I used to make account
I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. and nothing. I want to cancel my premium subscriptio...
I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. a...
Spotify Star
254 Views
1 replies
0 likes
- 254 Views
- 1 replies
- 0 likes
I still got charged?
I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it something that spotify messed up or was it that I can...
I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it so...
Spotify Star
281 Views
1 replies
0 likes
- 281 Views
- 1 replies
- 0 likes
Can's see music in Premium family plan
My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has the message "Your favouite songs will appear here". W...
My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has th...
Spotify Star
390 Views
1 replies
0 likes
Premium family
- 390 Views
- 1 replies
- 0 likes
Being charged for premium after cancelled
I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already cancelled yet it still charged me and gave me prem...
I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already...
Not applicable
262 Views
1 replies
0 likes
- 262 Views
- 1 replies
- 0 likes