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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69857 Views

18 replies

94 likes

  • 69857 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133976 Views

69 replies

10 likes

Premium for Family
  • 133976 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

71729 Views

89 replies

4 likes

  • 71729 Views
  • 89 replies
  • 4 likes

Premium suddenly stopped

Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.

Newbie

Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.

Luke

Community Legend

794 Views

1 replies

0 likes

Other
  • 794 Views
  • 1 replies
  • 0 likes

I paid money gor premium but ıt doesn t start

I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.

Newbie

I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.

Robert_W

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Can't use my account and still have to pay

In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account. I received a email that I now can use the premium Spotify. It didn't work and still not but I do have to pay € 9,99?! Can somebody help me? R...

Newbie

In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account.  I received a email that I now can use the premium Spotify. It didn't work and still...

Luke

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falando da compra, fui ver e descontaram o valor de 8,50...

Newbie

Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falan...

Julian

Moderator

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

18app

Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?

Newbie

Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?

imattolo

Community Legend

1136 Views

1 replies

0 likes

  • 1136 Views
  • 1 replies
  • 0 likes

Double payment

They received two times the same period, what can I do ? Help !! 

Newbie

They received two times the same period, what can I do ? Help !! 

Nico

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Pagamento periodo prova

Buongiorno,ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso per questo addebito incoerente? GrazieRoberto

Newbie

Buongiorno, ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso p...

imattolo

Community Legend

823 Views

1 replies

0 likes

  • 823 Views
  • 1 replies
  • 0 likes

Can't Cancel Subscription - Scammed?

Hi, Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business). I can't find a way to cancel this charge, and despite disputing it several times, it always comes back. Please help me cancel this immediate...

Newbie

Hi,   Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business).    I can't find a way to cancel this charge, and despite disputing i...

imattolo

Community Legend

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

I just want to cancel premium

When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged in on my phone but the username it gave me, I can ...

Newbie

When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged...

imattolo

Community Legend

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

I paid for premium and it's not working

I logged out of my account, changed my password and logged back in and now it's not showing that I have premium even though I do and pay for it monthly. What do I do?

Newbie

I logged out of my account, changed my password and logged back in and now it's not showing that I have premium even though I do and pay for it monthly. What do I do? 

imattolo

Community Legend

1538 Views

1 replies

0 likes

  • 1538 Views
  • 1 replies
  • 0 likes

Student premium

I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it but it won’t let me because it says my discount is...

Visitor

I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it...

imattolo

Community Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Solved!! No puedo iniciar sesion en premium

Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo resolver esto

Newbie

Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo...

AnnaNaxs

Newbie

5532 Views

14 replies

0 likes

  • 5532 Views
  • 14 replies
  • 0 likes

Free 60 days??

The website offers 30 days free not 60. Where is it??

Newbie

The website offers 30 days free not 60. Where is it??

LoganHelps

Composer

1039 Views

1 replies

0 likes

  • 1039 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by mobile option not available

Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method. I tried the pay by mobile but it says that I am not eligible for this option. Help please. I need to pay monthly subs...

Newbie

Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method.  I tried the pay by mobile but it says that I am not el...

rellm1124

Newbie

2946 Views

4 replies

0 likes

  • 2946 Views
  • 4 replies
  • 0 likes

Payed for Premium, but no premium account- Checked bank and no other profiles.

How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify.Checked my account, and the bills dated 10th of February and 10th of March has gone through and worked fine,...

Newbie

How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify. Checked my account, and the bills dated 10th of Februar...

TheBrickSlayer

Roadie

970 Views

1 replies

0 likes

  • 970 Views
  • 1 replies
  • 0 likes

Help (from Argentina)

Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?

Newbie

Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?

TheBrickSlayer

Roadie

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify not connecting with premium

My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having trouble accessing my accounts when it comes to the p...

Newbie

My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having t...

cerveau

Casual Listener

96055 Views

45 replies

20 likes

  • 96055 Views
  • 45 replies
  • 20 likes

Subscribe to premium but my account is still in free

i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my premium subscribe? is spotify now a scammer for small a...

Newbie

i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my prem...

1277828412

Newbie

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot the email adress and password

hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i have been getting charged. can somebody please prov...

Casual Listener

hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i ...

Alfredo

Roadie

1024 Views

3 replies

0 likes

  • 1024 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment issues with debit card

I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the issue.

Casual Listener

I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the...

digitalnoize

Newbie

579 Views

2 replies

0 likes

  • 579 Views
  • 2 replies
  • 0 likes