Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 106641 Views
- 70 replies
- 9 likes
- 106641 Views
- 70 replies
- 9 likes
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Account & Payment
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13175 Views
- 24 replies
- 2 likes
- 13175 Views
- 24 replies
- 2 likes
Solved!! Can't subscribe to student premium plan
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...
- Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment m...
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- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
CANNOT CHANGE COUNTRY / FAMILY SUBSCRIPTIONS
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...
- Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit f...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
2 payments
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...
- Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it secon...
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- Newbie
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Strange DEVICES
After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...
- After last big update in "Play with Device" section appears not my devices. Like in example attachment: Ten komputer (is just my computer) and then... Lg x Power (sometimes some PS3 or PS4) there...
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- Casual Listener
- 274 Views
- 2 replies
- 0 likes
- 274 Views
- 2 replies
- 0 likes
I can’t upgrade to premium
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.
- After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried th...
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- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Solved!! Family plan in Israel
Hi, why there isn't any family plan subsricption in Israel?
- Hi, why there isn't any family plan subsricption in Israel?
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- Newbie
- 675 Views
- 2 replies
- 3 likes
- 675 Views
- 2 replies
- 3 likes
Solved!! Change address after canceling family plan to start a new one
Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan I´m at this moment can I create a new plan with th...
- Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan...
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- Spotify Star
- 330 Views
- 3 replies
- 0 likes
- 330 Views
- 3 replies
- 0 likes
Payment
Is there a number I can call to have questions answered about my payments?
- Is there a number I can call to have questions answered about my payments?
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- Not applicable
- 487 Views
- 7 replies
- 0 likes
- 487 Views
- 7 replies
- 0 likes
Unauthorized Charge
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the acce...
- I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pendin...
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Spotify taking £9:99 since 2015 but I’ve never had an account!
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transaction and refund my premiums.
- Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transactio...
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- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Payment
I have been charged for premuim on an acount you guys disabled due to some issues.
- I have been charged for premuim on an acount you guys disabled due to some issues.
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- Composer
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Solved!! Pay with Paysafecard in Romania
Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don't have a debit/credit card and i don't plan gettin...
- Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don...
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- Casual Listener
- 5637 Views
- 3 replies
- 6 likes
- 5637 Views
- 3 replies
- 6 likes
Problems with updating my Payment Information
I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I just want to fill in my new VISA Informations and t...
- I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I ...
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- Newbie
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Non riescco ad annullare abbonamento premium
Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo:Stiamo apportando piccoli miglioramenti.Riprova più tardi o contatta l'assistenza clienti per gestire il tuo abbonamento. Come posso fare?
- Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo: Stiamo apportando piccoli miglioramenti. Riprova più tardi o contatta l'assistenza clienti per gestire il ...
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- Newbie
- 760 Views
- 1 replies
- 0 likes
- 760 Views
- 1 replies
- 0 likes
Superuser Contribution Error de pago
Tengo fondos y no recibe mi pago necesito ayuda
- Tengo fondos y no recibe mi pago necesito ayuda 😞
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- Newbie
- 353 Views
- 3 replies
- 0 likes
- 353 Views
- 3 replies
- 0 likes
Pay Spotify but no Premium
Am I the only one who is having bills from spotify but ain't premium?
- Am I the only one who is having bills from spotify but ain't premium?
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- Newbie
- 218 Views
- 2 replies
- 1 likes
- 218 Views
- 2 replies
- 1 likes
Superuser Contribution Problem with the pay of my spotify universitary premium
Today i made a universitary premium contract with spotify, and they(spotify) said to me that i need send to them a prove that i study in a university, but i don't have any document of my university, and they already charged on my credit card, and i d...
- Today i made a universitary premium contract with spotify, and they(spotify) said to me that i need send to them a prove that i study in a university, but i don't have any document of my university, ...
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- Roadie
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Superuser Contribution Me cobraron premium y aun no me dan el servicio.
Buena tarde. Ayer ingrese mi tarjeta de credito para poder pagar el premium de Universitarios, envie el documento para que verificaran que si estoy en una universidad, pero aun no me ha llegado el correo de confirmacion, y ademas de esto, ya me cobra...
- Buena tarde. Ayer ingrese mi tarjeta de credito para poder pagar el premium de Universitarios, envie el documento para que verificaran que si estoy en una universidad, pero aun no me ha lleg...
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- Roadie
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Superuser Contribution visa wont work
So I was getting my premium account ready but after typing in all the nessescary info, it keeps saying that an error occuredMy card is from a local bank where i liveThanks for helping or guides
- So I was getting my premium account ready but after typing in all the nessescary info, it keeps saying that an error occured My card is from a local bank where i live Thanks for helping or guides
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- Roadie
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Cannot change payment details
I had fraud on my old card and got a new one and when I go to update the payment details, by clicking “update” or “change payment information” on the subscription module it just refreshes the page and doesn’t let me enter my new details.
- I had fraud on my old card and got a new one and when I go to update the payment details, by clicking “update” or “change payment information” on the subscription module it just refreshes the page an...
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- Newbie
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes