Premium doesnt works

I already pay for premium but it doesn't works. What should i do?:((

• Joonslady
• Newbie
• I already pay for premium but it doesn't works. What should i do?:((
• 2018-04-03 3:20:53 PM
• 2018-04-04 4:39:49 PM
• Robert_W
• Community Legend
• 272 Views
• 3 replies
• 0 likes

Discount Family Subscriptions!

I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help

• user-removed
• Visitor
• I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help
• 2018-04-03 3:57:07 PM
• 2018-04-04 4:36:34 PM
• Robert_W
• Community Legend
• 200 Views
• 3 replies
• 0 likes

Me cobraron el doble esta mensualidad

Tengo la suscripción de 99 al mes y el la tarde me descontaron dos veces 99 pesos osea 188 pesos, porque?

• Licho9620
• Newbie
• Tengo la suscripción de 99 al mes y el la tarde me descontaron dos veces 99 pesos osea 188 pesos, porque?
• 2017-06-04 10:10:12 AM
• 2018-04-04 2:30:34 PM
• vansnessy
• Newbie
• 259 Views
• 1 replies
• 0 likes

Help

I have cancelled my son's subscription but am still being charged. 

• drke8gi2hlqf952
• Newbie
• I have cancelled my son's subscription but am still being charged. 
• 2018-04-04 1:33:27 PM
• 2018-04-04 1:43:38 PM
• Maxim
• Spotify Star
• 169 Views
• 1 replies
• 0 likes

Add support for Google ChromeCast

I am a college student and I was going to use a gift card for my payments instead of a credit or debit card. How do I do that?

• jhattabaugh5
• Newbie
• I am a college student and I was going to use a gift card for my payments instead of a credit or debit card. How do I do that?
• 2018-04-03 10:43:47 PM
• 2018-04-04 12:03:03 PM
• Maxim
• Spotify Star
• 203 Views
• 1 replies
• 0 likes

Family Primium not working

• Piper_Drew
• Newbie
•     
• 2018-04-04 2:05:37 AM
• 2018-04-04 12:01:26 PM
• Maxim
• Spotify Star
• 199 Views
• 1 replies
• 0 likes

Pago con tarjeta débito en Colombia

Pagué con tarjeta débito de Bancolombia a través del botón de pagos PSE y el dinero se descontó de mi cuenta pero aún no se ha activado. ¿Cuánto tiempo tarda en activar la cuenta o es automático?

• williamcamilo
• Newbie
• Pagué con tarjeta débito de Bancolombia a través del botón de pagos PSE y el dinero se descontó de mi cuenta pero aún no se ha activado. ¿Cuánto tiempo tarda en activar la cuenta o es automático?
• 2017-06-26 8:45:30 PM
• 2018-04-04 2:34:25 AM
• angelacriollo
• Newbie
• 1659 Views
• 1 replies
• 0 likes

Payment issue

by mistake I payed for my Premium on my old account not on my account I am using now. I got charged but charged for the wrong account. Anyone know what I can do or who I can contact so I can get a refund.

• amerejo
• Newbie
• by mistake I payed for my Premium on my old account not on my account I am using now. I got charged but charged for the wrong account. Anyone know what I can do or who I can contact so I can get...
• 2018-04-03 9:43:25 PM
• 2018-04-03 11:07:17 PM
• Bethany_Dawn
• Community Legend
• 290 Views
• 1 replies
• 0 likes

Please contact me.

As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried to help me fix it the other night and said he coul...

• user-removed
• Visitor
• As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried...
• 2018-04-03 7:44:41 PM
• 2018-04-03 8:23:49 PM
• user-removed
• Not applicable
• 275 Views
• 2 replies
• 0 likes

Claim 60 day premium trial

Hi there,I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial.Thanks!

• xint27
• Newbie
• Hi there, I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial. Thanks!
• 2018-04-03 12:11:04 PM
• 2018-04-03 8:12:07 PM
• Hubo
• Community Legend
• 226 Views
• 1 replies
• 0 likes

Superuser Contribution Payments

I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account.

• Lyndseycann
• Newbie
• I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account. 
• 2018-04-03 7:07:00 PM
• 2018-04-03 7:52:37 PM
• user-removed
• Not applicable
• 175 Views
• 1 replies
• 0 likes

One time payment

How do i pay onetime for family? I dont want to be charge every month. 

• Pongitz
• Newbie
• How do i pay onetime for family? I dont want to be charge every month. 
• 2018-04-03 2:49:51 AM
• 2018-04-03 7:24:32 PM
• philippecharett
• Casual Listener
• 514 Views
• 2 replies
• 0 likes

Premium account changed to free account

I recenty discovered that my spotify status was changed to a free account. I have had a premium account since January. When I bought spotify my receipt says I have a premium account. I don't understand why my account status has been changed.Can someo...

• abzadash212
• Newbie
• I recenty discovered that my spotify status was changed to a free account. I have had a premium account since January. When I bought spotify my receipt says I have a premium account. I don't understa...
• 2018-04-02 12:58:51 PM
• 2018-04-03 7:22:50 PM
• Luke
• Spotify Star
• 237 Views
• 1 replies
• 0 likes

Premium play

All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?

• Sammypoo
• Newbie
• All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?
• 2018-04-02 10:12:01 PM
• 2018-04-03 7:21:26 PM
• Luke
• Spotify Star
• 220 Views
• 1 replies
• 0 likes

I’m being charged but don’t have a premium account

I was just charged on the 23/03/2018 and I want help to stop it I don’t have premium.

• user-removed
• Visitor
• I was just charged on the 23/03/2018 and I want help to stop it I don’t have premium. 
• 2018-04-03 11:00:04 AM
• 2018-04-03 7:15:56 PM
• Luke
• Spotify Star
• 235 Views
• 1 replies
• 0 likes

Fui exluido do plano familiar

Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero voltar o mais rápido possivel pra o plano.

• LucasMiller
• Newbie
• Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero v...
• 2018-04-03 6:12:12 PM
• 2018-04-03 7:04:41 PM
• Bittencourt
• Spotify Star
• 180 Views
• 1 replies
• 0 likes