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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128775 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57012 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232132 Views
144 replies
13 likes
I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?
I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?
Spotify Star
1381 Views
1 replies
0 likes
Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up for the family pack. He added me to this pack but when i...
Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up...
Spotify
470 Views
1 replies
0 likes
I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am a University Student. So my question is, if I now ...
I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am...
Composer
419 Views
1 replies
0 likes
Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...
Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...
Spotify Star
260 Views
1 replies
0 likes
Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?
Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?
Spotify Star
203 Views
1 replies
0 likes
First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 months now. And all 6 of us are thinking of leaving. Here's why...
First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 month...
Composer
598 Views
2 replies
0 likes
I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement again and maybe it was a fraud in the first place. But is ...
I got an advertisement on my Instagram today that said get free Spotify premium for one year. I then closed it to put in my card details later but it seems that I can't find the advertisement ag...
Casual Listener
6124 Views
4 replies
1 likes
My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then. Afterwards, Spotify sent me an email to reconfirmed my address but I missed the email. I was then unable to play any songs on Spotify s...
My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then. Afterwards, Spotify sent me an email to reconfirmed my address but I missed...
Roadie
278 Views
1 replies
0 likes
I have attempted to cancel my account and you keep attempting to withdraw funds from my debet card. It has reached the point of criminal. The next time your company attempts to remove funds from my debit card I will follow-up with the authoritys
I have attempted to cancel my account and you keep attempting to withdraw funds from my debet card. It has reached the point of criminal. The next time your company attempts to remove funds from my d...
Community Legend
245 Views
2 replies
0 likes
I recently got an email for a 60 Day Birthday Free Trial. I keep on getting offers on a 30-Day Free Trial, most likely because I opened my account in 2016 and used a free trial then. When I try to activate the 60 Day Free Trial, I enter in my postal ...
I recently got an email for a 60 Day Birthday Free Trial. I keep on getting offers on a 30-Day Free Trial, most likely because I opened my account in 2016 and used a free trial then. When I try to ac...
Spotify Star
461 Views
1 replies
0 likes
High school student. Opened the wrong Spotify for student discount as thought would be eligible. Don’t have verification and was billed to card. Would like refund or switch to regular Spotify premium with the difference charged.
High school student. Opened the wrong Spotify for student discount as thought would be eligible. Don’t have verification and was billed to card. Would like refund or switch to regular Spotify premium...
Spotify Star
279 Views
1 replies
0 likes
I have a student's account and I have been trying the card over and over again but my payments just keep pending. I only have one card so I can't try and other card. What should I do? I don't want to cancel my account because it's been pending for aw...
I have a student's account and I have been trying the card over and over again but my payments just keep pending. I only have one card so I can't try and other card. What should I do? I don't want to...
Spotify Star
215 Views
1 replies
0 likes
How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve breaking. Is there anyone to call?
How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve break...
Spotify Star
363 Views
1 replies
0 likes
Hello, I had a Rogers Spotify 3 user subscription which I just cancelled. I want to subscribe to a Family Premium subscription through you. How can I do this withouth losing the playlists that the current users have under my previous Rogers account?T...
Hello, I had a Rogers Spotify 3 user subscription which I just cancelled. I want to subscribe to a Family Premium subscription through you. How can I do this withouth losing the playlists th...
Spotify Star
464 Views
3 replies
0 likes
I have tried to cancel my premium account , however when I go to the website and go to cancel it says I am on a free subscription , so I went to my Apple ID and subscriptions there to see if I could cancel it that way , but again it’s not there. Mone...
I have tried to cancel my premium account , however when I go to the website and go to cancel it says I am on a free subscription , so I went to my Apple ID and subscriptions there to see if I could ...
Composer
246 Views
1 replies
0 likes
I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot connect from a foreign country for more than 14 days...
I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot c...
Spotify Legend
335 Views
1 replies
0 likes
I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid
I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid
Roadie
256 Views
1 replies
0 likes
Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master card and the app doesnt accept my paypal either... s...
Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master c...
Casual Listener
285 Views
2 replies
0 likes
I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page
I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page
Spotify Legend
279 Views
1 replies
0 likes
I used spotify premium through my phone contract with t-mobile germany but had to pause the contract for 6 months. This also paused my spotify premium subscription (obviously). Now, my contract continues and so do all my services except it hasn't res...
I used spotify premium through my phone contract with t-mobile germany but had to pause the contract for 6 months. This also paused my spotify premium subscription (obviously). Now, my contract conti...
Spotify Star
721 Views
3 replies
0 likes
