Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 110852 Views
- 71 replies
- 9 likes
- 110852 Views
- 71 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13558 Views
- 27 replies
- 2 likes
- 13558 Views
- 27 replies
- 2 likes
Superuser Contribution It charged me when it says they won’t charge me yet
I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid documents for the subscription yet
- I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid d...
-
-
- Roadie
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Payment
Won’t let me change my card or update my card to switch my payment method
- Won’t let me change my card or update my card to switch my payment method
-
-
- Spotify Star
- 278 Views
- 3 replies
- 0 likes
-
Account
- 278 Views
- 3 replies
- 0 likes
Paid for Premium but it hasn't updated as such
I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out.
- I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out.
-
-
- Community Legend
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ?
Hello i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my account without showing the oprion to put a code in many than...
- Hello i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my a...
-
-
- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
premium activation paid through dragonpay
Spoiler (Highlight to read) how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.
- how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.
-
- 433 Views
- 0 replies
- 1 likes
- 433 Views
- 0 replies
- 1 likes
My premium was renewed without me wanting to, anywau I can get a refund and lose my premium
Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?
- Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?
-
-
- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Can't change payment method
Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac4f6bfd960f594b2bb614c
- Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac...
-
-
- Newbie
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Paguei boleto,mas nao liberaram o premium
Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder ter a minha conta ativada? Preciso do Spotify esse final de seman...
- Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder te...
-
-
- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
1 Why pay? if it doesn't play?
Every time I play spotify it intermittenly stops playing. The app is still active but the playback stops, I have to go back into the app and hit play to resume the song. The app did not shut down. Also having issues with Google Home.
- Every time I play spotify it intermittenly stops playing. The app is still active but the playback stops, I have to go back into the app and hit play to resume the song. The app did not shut down.&nb...
-
-
- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
premium reactivation
my premium was cancelled for non-payment. I have fixed the problem and want to pay and have the account reactivated. How can I do this and keep all my playlists etc?
- my premium was cancelled for non-payment. I have fixed the problem and want to pay and have the account reactivated. How can I do this and keep all my playlists etc?
-
-
- Newbie
- 417 Views
- 1 replies
- 2 likes
- 417 Views
- 1 replies
- 2 likes
Why wont Spotify let me change my payment method?
So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's changed.It wont let me do anything!
- So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's chang...
-
-
- Newbie
- 368 Views
- 4 replies
- 0 likes
-
Payment
- 368 Views
- 4 replies
- 0 likes
Solved!! PaySafeCard behaviour
Good morning everybody,I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the pin to complete the payment and then? What will happen? ...
- Good morning everybody, I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the p...
-
-
- Spotify Star
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
Why does spotify keep advertising when I open the app?
I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music. The last weeks I keep getting pop ups when I open the app about some retarted music group or pop sensation. I don't need this bull**bleep** i j...
- I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music. The last weeks I keep getting pop ups when I open the app about some retarted music...
-
-
- Casual Listener
- 182 Views
- 2 replies
- 0 likes
- 182 Views
- 2 replies
- 0 likes
Student premium problem
Dears, i have given my card card for upgrading to premium and the procedure with SheerID.Though, no reply from anyone.How can I see the status?
- Dears, i have given my card card for upgrading to premium and the procedure with SheerID. Though, no reply from anyone. How can I see the status?
-
-
- Newbie
- 150 Views
- 1 replies
- 1 likes
- 150 Views
- 1 replies
- 1 likes
Superuser Contribution Account issues
My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this forum, I still find it strange I can not call a helpdes...
- My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this foru...
-
-
- Roadie
- 355 Views
- 3 replies
- 0 likes
- 355 Views
- 3 replies
- 0 likes
Student Discount Entered Wrong email address When signing up. Already Charged.
I signed up for the student discount, and while signing up I thought when it asked for my email I thought it wanted my school assigned email (As most student discounts do). So I filled out my application and attached my invoice and proof of enrollmen...
- I signed up for the student discount, and while signing up I thought when it asked for my email I thought it wanted my school assigned email (As most student discounts do). So I filled out m...
-
-
- Not applicable
- 1346 Views
- 1 replies
- 0 likes
- 1346 Views
- 1 replies
- 0 likes
premium gift
I received the 60-day premium fee gift and I was wondering if the offer would expire if I don't use it after a while?
- I received the 60-day premium fee gift and I was wondering if the offer would expire if I don't use it after a while?
-
-
- Not applicable
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Solved!! Subscription
I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased! Can someone please help me get them back?
- I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased! Can someone...
-
-
- Not applicable
- 411 Views
- 3 replies
- 0 likes
- 411 Views
- 3 replies
- 0 likes
spotify premium
Se puede pagar spotify premium antes de los 30 dias de subscripcion?
- Se puede pagar spotify premium antes de los 30 dias de subscripcion?
-
-
- Regular
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Being charged for spotify premiun
Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the transactions where returned as i have never been a ...
- Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the ...
-
-
- Regular
- 192 Views
- 1 replies
- 1 likes
- 192 Views
- 1 replies
- 1 likes