Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 79397 Views
- 49 replies
- 3 likes
- 79397 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10039 Views
- 23 replies
- 2 likes
- 10039 Views
- 23 replies
- 2 likes
Superuser Contribution Lost my premium subscription...
Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?
- Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
CANCEL MY ACCOUNT
I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am still being charged. I checked every email i have and n...
- I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am stil...
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- Community Legend
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
my 2 year free subscription
Hi there,I just passed the one year mark in my free trial, the term was for 2 years.I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. G.
- Hi there, I just passed the one year mark in my free trial, the term was for 2 years. I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. &nb...
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- Spotify Star
- 392 Views
- 1 replies
- 0 likes
- 392 Views
- 1 replies
- 0 likes
Vergeten ! :(
ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...
- ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
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- 259 Views
- 0 replies
- 0 likes
- 259 Views
- 0 replies
- 0 likes
Premium
After your premium ends, can you still hear offline if you've downloaded the songs?
- After your premium ends, can you still hear offline if you've downloaded the songs?
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
After premium ends, can you still hear offline?
After you're subscription ends, are you still able to hear offline if you downloaded songs?
- After you're subscription ends, are you still able to hear offline if you downloaded songs?
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Subscription payment
Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...
- Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
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- Newbie
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Subscription
I am currently a branch account from a main account for Family Subscription. Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch while retaining my account and saved data?
- I am currently a branch account from a main account for Family Subscription. Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch whil...
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- Newbie
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
im getting charged for premium, but i have not had premium in months
im getting charged for premium, but i have not had premium in months
- im getting charged for premium, but i have not had premium in months
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- Newbie
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
changing country
I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my country to HK so I can switch my payment methods
- I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my ...
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- Music Fan
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
payment fail
I live in Canada bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment
- I live in Canada bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment
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- Music Fan
- 367 Views
- 4 replies
- 1 likes
- 367 Views
- 4 replies
- 1 likes
premium buy
I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?
- I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?
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- Spotify Star
- 351 Views
- 5 replies
- 0 likes
- 351 Views
- 5 replies
- 0 likes
Spotify family
Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... We have moved 5 times in the last 2 years and I can...
- Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... ...
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- Gig Goer
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Payment
My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
- My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
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- Community Legend
- 746 Views
- 1 replies
- 0 likes
- 746 Views
- 1 replies
- 0 likes
Solved!! Discount Family Subscriptions!
Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticly and his payments stopped?
- Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticl...
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- Casual Listener
- 398 Views
- 2 replies
- 0 likes
- 398 Views
- 2 replies
- 0 likes
My student account is not working
4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. What can i do? or how can i get my money back?
- 4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. ...
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- Community Legend
- 312 Views
- 3 replies
- 0 likes
- 312 Views
- 3 replies
- 0 likes
Solved!! 30 day Free trial
If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month
- If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month
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- Spotify Star
- 324 Views
- 1 replies
- 0 likes
- 324 Views
- 1 replies
- 0 likes
I thought I signed up for 60 day free trial
Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
- Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
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- Spotify Star
- 460 Views
- 6 replies
- 0 likes
- 460 Views
- 6 replies
- 0 likes
Unable to Use Any Payment Methods
Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try Spotify Premium for 30 days. I have tried 3 different forms of payment ...
- Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try ...
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- Spotify Star
- 286 Views
- 3 replies
- 0 likes
- 286 Views
- 3 replies
- 0 likes
I've been double charged for 4 months, can I get a credit or refund?
Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...
- Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only ...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes