Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75013 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140121 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80397 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269437 Views
159 replies
13 likes
I don’t want to watch videos I just want to listen to music. Anyway to turn this off please?
I don’t want to watch videos I just want to listen to music. Anyway to turn this off please?
Spotify Star
414 Views
3 replies
0 likes
Hi, im already subscribed to Spotify premium with my globe plan. Unfortunately, in my spotify app still im not a registered as premium. I need help!
Hi, im already subscribed to Spotify premium with my globe plan. Unfortunately, in my spotify app still im not a registered as premium. I need help!
Not applicable
1542 Views
2 replies
0 likes
Spoiler (Highlight to read) Hi, I tried to get a subscription for a student account but it could not recognise my college so I decided to go for the regular premium but have been charged for both. Why is it so difficult to get a hold of someone from ...
Hi, I tried to get a subscription for a student account but it could not recognise my college so I decided to go for the regular premium but have been charged for both. Why is it so difficult...
Spotify Star
363 Views
1 replies
0 likes
I would like to buy a premium subscription, I am from Romania and I've started using spotify in Hungary, and I am back home, and the only way for me to buy premium is purchasing it for more on shady websites as german gift cards. Is there a small cha...
I would like to buy a premium subscription, I am from Romania and I've started using spotify in Hungary, and I am back home, and the only way for me to buy premium is purchasing it for more on shady ...
Casual Listener
1119 Views
4 replies
0 likes
Paguei um boleto pro 3 meses de assinatura Premium e ainda sou Free . Como resolver isso
Paguei um boleto pro 3 meses de assinatura Premium e ainda sou Free . Como resolver isso
Spotify Star
615 Views
1 replies
0 likes
Não consigo adicionar minha família ao meu plano, todos moramos no mesmo endereço. Desde já agradeço a atenção!
Não consigo adicionar minha família ao meu plano, todos moramos no mesmo endereço. Desde já agradeço a atenção!
Spotify Star
645 Views
1 replies
0 likes
I forgot to cancel the 1 free week and it charged me 7 euros, could i please get my money back?
I forgot to cancel the 1 free week and it charged me 7 euros, could i please get my money back?
Spotify Star
629 Views
3 replies
0 likes
I was checking out student discount to see if my school was on any list. It wasnt so i just closed the page. I then later check my bank acount and it saud that spotify had taken 2x 49KR. (Danish crowns). I wouldnt have minded if i got premium, but i ...
I was checking out student discount to see if my school was on any list. It wasnt so i just closed the page. I then later check my bank acount and it saud that spotify had taken 2x 49KR. (Danish crow...
Community Legend
402 Views
1 replies
0 likes
Created a new account and wanted to get premium. With PayPal as my payment method the windows of Spotify and PayPal just loop when I click to go forward. I've read about other people having the same problem but I won't create a new PayPal for**bleep*...
Created a new account and wanted to get premium. With PayPal as my payment method the windows of Spotify and PayPal just loop when I click to go forward. I've read about other people having the same ...
Community Legend
690 Views
6 replies
0 likes
Hello, i am a student and i am trying to renew my student membership, but it is saying it cant verify that im a student?
Hello, i am a student and i am trying to renew my student membership, but it is saying it cant verify that im a student?
Spotify Star
647 Views
3 replies
0 likes
Hi,I bought 12 months of Spotify which is due to end on the 29th this month. I would like to continue for another 12 months but don't want to wait until the 29th. Can I pay another £120 today and my subscription will extend to 29th April 2019 or will...
Hi, I bought 12 months of Spotify which is due to end on the 29th this month. I would like to continue for another 12 months but don't want to wait until the 29th. Can I pay another £120 today...
Roadie
1950 Views
1 replies
0 likes
My student discount ended and I was charged for $10 something and I just re applied for the student discount. Would Spotify take off the 10 charge?
My student discount ended and I was charged for $10 something and I just re applied for the student discount. Would Spotify take off the 10 charge?
Roadie
348 Views
2 replies
0 likes
when I went into my account last month to update my payment card it apparently made a second account so I am now paying on two accounts.... how do I cancel 1 and get my money back??
when I went into my account last month to update my payment card it apparently made a second account so I am now paying on two accounts.... how do I cancel 1 and get my money back??
Roadie
535 Views
1 replies
0 likes
I am trying to cancel my subscription to Spotify but I am not receiving the E.Mail to allow me to finalise my action. Spotify has taken a payment from my bank which I did not authorise as I was on a free trial. I need to cancel subscription and am en...
I am trying to cancel my subscription to Spotify but I am not receiving the E.Mail to allow me to finalise my action. Spotify has taken a payment from my bank which I did not authorise as I was on a ...
Roadie
521 Views
3 replies
0 likes
Someone on my family plan had been on it, then got sent an email asking to verify. She didn't, and it kicked her off. I re-sent the invite & now it won't let her join. What's going on & how do I fix it so that it allows her to re-join? Thanks!
Someone on my family plan had been on it, then got sent an email asking to verify. She didn't, and it kicked her off. I re-sent the invite & now it won't let her join. What's going on & how d...
Roadie
300 Views
1 replies
0 likes
Currently i have premium through spark but i have switched providers, can i change my account so i pay for the premium myself and keep all of my content?
Currently i have premium through spark but i have switched providers, can i change my account so i pay for the premium myself and keep all of my content?
Composer
263 Views
1 replies
0 likes
Hello,I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on use), and the answer i get is always the same. "An er...
Hello, I moved from Argentina to Australia a month ago, and the card i used to pay Spotify with has expired. Now i'm trying to update my payment info with my new argentinian card (which is still on ...
Roadie
394 Views
3 replies
0 likes
Didn't sign up for the free trial or direct debit how did Spotify get my bank details
Didn't sign up for the free trial or direct debit how did Spotify get my bank details
Roadie
345 Views
1 replies
0 likes
I had signed up for student promo of $4.99 on 2nd April 2018. Shortly after, I received an email stating that my subscription was not successful. Upon checking my bank account, I discovered a total of $131.03 was charged under Spotify. I had checked ...
I had signed up for student promo of $4.99 on 2nd April 2018. Shortly after, I received an email stating that my subscription was not successful. Upon checking my bank account, I discovered a total o...
Roadie
306 Views
1 replies
0 likes
Good morning,I'm trying to give Spotify Premium as a gift for my sister (1-month subscription).I'm writing all the information needed correctly (card number, my sister e-mail, etc) but the payment is not working.I am receiving this error:"Pagamento n...
Good morning, I'm trying to give Spotify Premium as a gift for my sister (1-month subscription). I'm writing all the information needed correctly (card number, my sister e-mail, etc) but t...
Roadie
496 Views
1 replies
0 likes
