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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10082 Views
  • 23 replies
  • 2 likes
  • 10082 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium family doesn‘t work

Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...

  • Newbie
  • Hey guys.   my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....
  • Alfredo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Hello,I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still going to be the same card I want to be charged on. My ...

  • Newbie
  • Hello, I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still g...
  • Alfredo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?

  • Newbie
  • hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?
  • Alfredo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesnt work

Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of August and have the free trail until 9th of Septembe...

  • Newbie
  • Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of A...
  • Solenelia
  • Newbie
  • 556 Views
  • 4 replies
  • 1 likes
  • 556 Views
  • 4 replies
  • 1 likes

I had Spotify Premium for 2 Years and it ended Early!

I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get? This was through rogers...

  • Newbie
  • I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get?   This was through rogers...
  • Bethany_Dawn
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Solved!! adding son to my premium account

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

  • Casual Listener
  • if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?
  • TetonCowboy
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Change payment

Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?

  • Visitor
  • Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?
  • imattolo
  • Community Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Which plan should i get? If i have a number of shared devices (AppleTVs, Google Homes, etc)

There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at home so that if i or one of my family members are n...

  • Newbie
  • There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at ...
  • imattolo
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Charged 2 times.

I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?

  • Visitor
  • I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?
  • imattolo
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Charged twice every month

I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?

  • Newbie
  • I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?
  • imattolo
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

6 month fre trial from service provider

Dear Spotify Premuim users,I recieved 6 months free from my cell phone provider. I already have an account and dont want to lose my playlists. How do I add the 6months free to my account? any ideas? anyone from spotify can you help?

  • Newbie
  • Dear Spotify Premuim users, I recieved 6 months free from my cell phone provider. I already have an account and dont want to lose my playlists. How do I add the 6months free to my account? any ideas...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Solved!! Trial plan

How do i cancel the 7 day trial, will it charge me if i dont cancel it, how do i end it pls answer i am freaking out

  • Casual Listener
  • How do i cancel the 7 day trial, will it charge me if i dont cancel it, how do i end it pls answer i am freaking out
  • Kendal2
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Premium 30-day-trial

Its saying I have already had a trial when I know I have never used Spotify before

  • Newbie
  • Its saying I have already had a trial when I know I have never used Spotify before
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Subscribed in one country but no longer live there!

Hello! I registered for Spotify 6 years ago in Sweden. I no longer live there and the credit card is expiring. What can I do to keep my premium subscription????? Please help!Many thanks

  • Newbie
  • Hello!   I registered for Spotify 6 years ago in Sweden. I no longer live there and the credit card is expiring. What can I do to keep my premium subscription?????   Please help! Many ...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium not possible

Hey there everybody,I've been trying to upgrade my account to premium for quite a while, it doesn't work. Any time I try to pay with paypal, I'm returned to the spotify-webside. Sometimes there is a text, saying my spotify-account-country doesn't fit...

  • Casual Listener
  • Hey there everybody, I've been trying to upgrade my account to premium for quite a while, it doesn't work. Any time I try to pay with paypal, I'm returned to the spotify-webside. Sometimes there is ...
  • Luke
  • Spotify Star
  • 1036 Views
  • 4 replies
  • 0 likes
  • 1036 Views
  • 4 replies
  • 0 likes

Student Discount problems.

So I'm trying to subscribe for the student discount but it says I'm not eligble when I should be since this is my second semester in a row this year. I'm not entirely sure what the issue is, but I feel as if because I graduted from high school in 3 y...

  • Newbie
  • So I'm trying to subscribe for the student discount but it says I'm not eligble when I should be since this is my second semester in a row this year. I'm not entirely sure what the issue is, but I fe...
  • juliapaz
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Can I keep downloaded songs after my premium trial period ends?

After my 30 day Premium trial, will the songs I've downloaded during this time disappear?

  • Newbie
  • After my 30 day Premium trial, will the songs I've downloaded during this time disappear?
  • nancymusic12
  • Casual Listener
  • 2128 Views
  • 3 replies
  • 0 likes
  • 2128 Views
  • 3 replies
  • 0 likes