Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89253 Views
- 54 replies
- 5 likes
- 89253 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11209 Views
- 24 replies
- 2 likes
- 11209 Views
- 24 replies
- 2 likes
Superuser Contribution Valentine’s Day offer
Hi, The Valentine's day offer indicated a 60 day trial for me and my partner. But I was never given an option or do not know how to add her to the plan/offer.
- Hi, The Valentine's day offer indicated a 60 day trial for me and my partner. But I was never given an option or do not know how to add her to the plan/offer.
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- Casual Listener
- 2111 Views
- 4 replies
- 0 likes
- 2111 Views
- 4 replies
- 0 likes
60 day trial not showing up
I decided to take the 60 day trail since it showed up in the app. After signing up it only shows 30 days as part of my trail. I have never subscribed before. Is there any way to fix this?
- I decided to take the 60 day trail since it showed up in the app. After signing up it only shows 30 days as part of my trail. I have never subscribed before. Is there any way to fix this?
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- Community Legend
- 265 Views
- 3 replies
- 0 likes
- 265 Views
- 3 replies
- 0 likes
Free month for student discount
I just upgrated my spotify account and I thought the first month was for free.Is this not available for a student? Because I was charged for the first month of use.
- I just upgrated my spotify account and I thought the first month was for free.Is this not available for a student? Because I was charged for the first month of use.
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- Community Legend
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
membresia familiar
Hola! Si hace un año, exactamente en el mes de junio del 2016, contrate el servicio de membresia familiar premium, a partir de este mes de julio el resto de mis familiares que estan incluidos en el plan ya no cuenta con el servicio , porque razon? se...
- Hola! Si hace un año, exactamente en el mes de junio del 2016, contrate el servicio de membresia familiar premium, a partir de este mes de julio el resto de mis familiares que estan incluidos en el p...
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- Newbie
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Premiun for students
I got premiun for Stundts on spotify and I'm paying every month but I still don't get premiun account, still normal I can't even listen to music offline, what should I do ?
- I got premiun for Stundts on spotify and I'm paying every month but I still don't get premiun account, still normal I can't even listen to music offline, what should I do ?
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- Community Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Doubled charged
Hi, I tried to go for the student premium account as I am PhD student in Norway. The problem is that here, we don't receive a student number so I can't send the student ID. I introduced my credit card information for that and when I saw I couldn't go...
- Hi, I tried to go for the student premium account as I am PhD student in Norway. The problem is that here, we don't receive a student number so I can't send the student ID. I introduced my...
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- Community Legend
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Monthly and yearly subscription
Hello, I paid 59 € (yearly Premium subscription fee) to you via PayPal on 25th of December and I see just now, that you are still charging my debit card with the monthly fees 5,99 € / per month. I have two extra payments now:1st on 29th of December2n...
- Hello, I paid 59 € (yearly Premium subscription fee) to you via PayPal on 25th of December and I see just now, that you are still charging my debit card with the monthly fees 5,99 € / per mo...
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- Community Legend
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Why limit offline music for premium payers?
This is the 3rd time I have to recreate a playlist with limited music just so I can download it for travel listening. What's the point of paying and not having limitless download access the way itunes or google do?
- This is the 3rd time I have to recreate a playlist with limited music just so I can download it for travel listening. What's the point of paying and not having limitless download access the way...
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- Community Legend
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Pay for Premium but only showing free version
I noticred recently that I am paying for the premium account, but when I log in I am only seeing the free acccount. If I log in with facebook- its showing the same thing. I would love the premium option - especially since I am paying - but cannot fig...
- I noticred recently that I am paying for the premium account, but when I log in I am only seeing the free acccount. If I log in with facebook- its showing the same thing. I would love the premium opt...
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- Community Legend
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Solved!! Spotify student with Hulu stopped working
I am a student at Trinity University, and I had a Spotify student account for about a year, and when I tried re-entering my account information, it said that Spotify cannot confirm that I am a student. I also had the deal with Hulu, so that went away...
- I am a student at Trinity University, and I had a Spotify student account for about a year, and when I tried re-entering my account information, it said that Spotify cannot confirm that I am a studen...
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- Community Legend
- 1012 Views
- 1 replies
- 0 likes
- 1012 Views
- 1 replies
- 0 likes
How can I upgrade to Family plan if I already availed of the one year discount price?
I availed of the one year discounted subscription plan here in the Philippines. I now want to upgrade to the family plan. Do I have to cancel my prepaid subscription? I it possible to just pay for the difference in th e price?
- I availed of the one year discounted subscription plan here in the Philippines. I now want to upgrade to the family plan. Do I have to cancel my prepaid subscription? I it possible to jus...
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- Community Legend
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Payments
Why are you taking two lots of payment for one account???
- Why are you taking two lots of payment for one account???
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- Community Legend
- 258 Views
- 3 replies
- 0 likes
- 258 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Convert to different country, credit card not accepted?
Hi,I recently moved back to Denmark from Sweden.But I can't change my country, the box in my profile is greyed out, and the help docs say I need to update my payment information first to be able to change it to Denmark. But I just get:Spotify isn't a...
- Hi, I recently moved back to Denmark from Sweden. But I can't change my country, the box in my profile is greyed out, and the help docs say I need to update my payment information first to be able ...
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- Newbie
- 702 Views
- 2 replies
- 0 likes
- 702 Views
- 2 replies
- 0 likes
changing payment date
If my payment date is the 3rd of the month and I want it changed to the 6th of the month when I turn it off and turn it back on,on the 6th will my first payment come out then or the followig month?
- If my payment date is the 3rd of the month and I want it changed to the 6th of the month when I turn it off and turn it back on,on the 6th will my first payment come out then or the followig month?
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- Composer
- 282 Views
- 1 replies
- 0 likes
- 282 Views
- 1 replies
- 0 likes
Solved!! Can't play on Connect device Yamaha RX-V677, "need premium"
If I wann try to Playback on my Yamaha RX-V677 AVR it says "need premium" on the device display. Any other Connect device (Fire TV, Tablet, Windows) works well. I have allready Powerd off/on, disconnected and reconnected all my my devices via online ...
- If I wann try to Playback on my Yamaha RX-V677 AVR it says "need premium" on the device display. Any other Connect device (Fire TV, Tablet, Windows) works well. I have allready Powerd off/on,&nb...
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- Newbie
- 9283 Views
- 6 replies
- 1 likes
- 9283 Views
- 6 replies
- 1 likes
Superuser Contribution Kicked off family sharing
I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...
- I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...
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- Casual Listener
- 527 Views
- 2 replies
- 0 likes
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Family PlanHelp
- 527 Views
- 2 replies
- 0 likes
how do i delete entire library instead of one at song at a time?
how do i delete entire library instead of one at song at a time?
- how do i delete entire library instead of one at song at a time?
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- Casual Listener
- 306 Views
- 2 replies
- 0 likes
- 306 Views
- 2 replies
- 0 likes
Superuser Contribution Cancelled Facebook account
I deleted my Facebook account but I was signed up on Spotify with that account, now Spotify doesn't allow me to use the same credit card, what should I do?
- I deleted my Facebook account but I was signed up on Spotify with that account, now Spotify doesn't allow me to use the same credit card, what should I do?
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- Roadie
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Cancel Spotify Account
How can I cancel Spotify? I am being charged $ 9.99 a month and I never use it. Also, when I followed the instructions on how to cancel on an Android it told me I didnt have a premium account. If so, how come i have been charged $9.99 a month for the...
- How can I cancel Spotify? I am being charged $ 9.99 a month and I never use it. Also, when I followed the instructions on how to cancel on an Android it told me I didnt have a premium account. ...
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- Roadie
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Can't update payment details after renewing card
Hello,My debit card just expired in July and I have gotten a new one to replace it. The card number remains the same, though the 3-digit security code and the expiration date have changed.I've received the notice that I need to update my information,...
- Hello, My debit card just expired in July and I have gotten a new one to replace it. The card number remains the same, though the 3-digit security code and the expiration date have changed. I...
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- Newbie
- 531 Views
- 2 replies
- 0 likes
- 531 Views
- 2 replies
- 0 likes