Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
124924 Views
82 replies
10 likes

124924 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14914 Views
27 replies
2 likes

14914 Views
27 replies
2 likes

Student but charged full price

I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again.I would like to speak to a Spotify Employee as soon as possible as I am very disappointed with the service...

Robers39
Newbie
I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again. I would like to speak to a Spotify Employee as soon as possib...
2018-03-12 10:19:53 AM
136 Views
0 replies
0 likes

136 Views
0 replies
0 likes

spotify premium family trial cancelled but 14,99€billed !

Hello,I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period.I cancelled this trial period on March the 7th. However, I noticed my credit card was debited on March the 7th of 14,99€. This is absolutel...

clotildeberry
Casual Listener
Hello, I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period. I cancelled this trial period on March the 7th. However, I noticed my credi...
2018-03-12 9:34:03 AM
2018-03-12 9:54:46 AM
clotildeberry
Casual Listener
228 Views
2 replies
0 likes

228 Views
2 replies
0 likes

My mum pays my account have cancelled but she is still being charged ?

Still being charged ?

Helen123
Newbie
Still being charged ?
2018-03-11 11:14:46 PM
2018-03-12 8:41:48 AM
Luke
Spotify Star
286 Views
1 replies
0 likes

286 Views
1 replies
0 likes

Premium Payment Failed

So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was going to use that as soon as my first spotify premiu...

vul_pixels
Newbie
So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was g...
2018-03-12 4:53:24 AM
219 Views
0 replies
0 likes

219 Views
0 replies
0 likes

Gift cards

I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is thiscredited to my account and does it mean my direct debit can be suspended got 3 months?

bonnie567
Newbie
I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is this credited to my account and does it mean my direct debit can be suspended got 3 months?
2018-03-08 1:36:14 PM
2018-03-12 2:01:19 AM
tomitupac
Newbie
327 Views
2 replies
0 likes

327 Views
2 replies
0 likes

Cannot pay for premium subscription

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine debit card) and since I am in Argentina I can also n...

lau295
Newbie
I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine d...
2018-03-12 1:57:46 AM
238 Views
0 replies
0 likes

238 Views
0 replies
0 likes

Account Switch

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?

drerizzle
Newbie
I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?
2018-03-01 7:44:08 PM
2018-03-12 1:45:08 AM
imattolo
Community Legend
388 Views
1 replies
0 likes

388 Views
1 replies
0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

jarvey
Casual Listener
I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
2018-03-05 5:36:17 AM
2018-03-12 1:41:03 AM
imattolo
Community Legend
611 Views
1 replies
0 likes
Student

611 Views
1 replies
0 likes

Being charged full amount while on trial period

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on here for customer service.

Mikeolo67
Newbie
I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on he...
2018-03-05 4:44:16 PM
2018-03-12 1:37:41 AM
imattolo
Community Legend
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Premium free monat

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbonamento aspetto con pazienza una soluzione dato che...

Mark8819
Newbie
Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbo...
2018-03-08 1:05:10 AM
2018-03-12 1:35:11 AM
imattolo
Community Legend
292 Views
1 replies
0 likes

292 Views
1 replies
0 likes

I accidently removed part of my redeem Pincode/Unclear instructions

I took the sticker off and it was partially gone, along with the sticker.Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing the sticker, so i just waisted money. It says : 1 Go t...

abedinheij
Newbie
I took the sticker off and it was partially gone, along with the sticker. Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing t...
2018-03-06 8:53:20 PM
2018-03-12 1:30:38 AM
imattolo
Community Legend
862 Views
1 replies
0 likes

862 Views
1 replies
0 likes

Solved!! Spotify doesnt download my imported music.

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, ...

Number_240
Casual Listener
Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play ...
2018-03-09 7:46:08 PM
2018-03-12 1:25:49 AM
imattolo
Community Legend
433 Views
3 replies
0 likes

433 Views
3 replies
0 likes

Pre paid premium by vodafone,

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...

Glenn9
Newbie
Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...
2018-03-08 1:22:08 PM
2018-03-12 1:23:47 AM
imattolo
Community Legend
182 Views
1 replies
0 likes

182 Views
1 replies
0 likes

Payment method

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?

jaidon
Newbie
Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?
2018-03-12 1:02:16 AM
2018-03-12 1:13:03 AM
imattolo
Community Legend
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

Unfortunately destroyed my gift card

Hey !I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ?Best Regards Maurice

FrisKsc
Newbie
Hey ! I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ? Be...
2018-03-09 2:40:30 PM
2018-03-12 1:08:21 AM
imattolo
Community Legend
355 Views
1 replies
0 likes

355 Views
1 replies
0 likes

Why have i been charged?

Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? Can't find a way to contact Spotify

xclairebell
Newbie
Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? ...
2018-03-11 11:16:54 PM
2018-03-12 1:05:11 AM
imattolo
Community Legend
163 Views
1 replies
0 likes

163 Views
1 replies
0 likes

Solved!! PREMIUM ACCOUNT

Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can I only listen to offline songs if I download them? But should...

leeminkwon_
Casual Listener
Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can ...
2018-03-11 9:47:07 PM
2018-03-12 1:03:19 AM
imattolo
Community Legend
430 Views
3 replies
0 likes

430 Views
3 replies
0 likes

Double payments

Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I did. Although I had done this I am still being charge...

Eilish99
Newbie
Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I di...
2018-03-10 1:22:03 PM
2018-03-11 12:58:59 AM
imattolo
Community Legend
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

Student premium uni days discount

I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student credntials are already associated with another spoti...

tiabarkerhall
Newbie
I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student c...
2018-03-11 11:33:19 PM
2018-03-11 12:49:08 AM
imattolo
Community Legend
267 Views
1 replies
0 likes

267 Views
1 replies
0 likes

Updating Payment

I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.

JaydenTay
Newbie
I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.
2018-03-11 10:25:24 PM
2018-03-11 10:45:50 PM
328rsm
Newbie
233 Views
2 replies
1 likes

233 Views
2 replies
1 likes

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