Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 173618 Views
- 114 replies
- 12 likes
- 173618 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19315 Views
- 27 replies
- 4 likes
- 19315 Views
- 27 replies
- 4 likes
Superuser Contribution I want stop prenium but I lose my account
I want stop prenium but I lose my account, how stop it?I don't have my mail or my pseudo. Thx
- I want stop prenium but I lose my account, how stop it? I don't have my mail or my pseudo. Thx
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- Roadie
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Superuser Contribution Regaining access to premium
Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and when entering my card info to I guess resubscribe?? It...
- Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and whe...
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- Roadie
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Superuser Contribution Change country and payment method
I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas? Thanks.
- I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas?  ...
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- Roadie
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Gift Card
Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering all of the information required I got an email saying...
- Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering al...
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- Roadie
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
where has the standard payment option gone?
I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply pay 9.99 like before?
- I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply p...
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- Newbie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Rogers subscription not working
Hi My premium account is paid by Roges as part of my cell phone plan.My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything is fine on their end. What can I do to get my premiuim subscr...
- Hi My premium account is paid by Roges as part of my cell phone plan. My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything i...
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- Newbie
- 591 Views
- 3 replies
- 0 likes
- 591 Views
- 3 replies
- 0 likes
Solved!! *** Charged premium fee and I didn't fully complete the form
I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now, so I exited off the website but yesterday you stil...
- I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now,...
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- Casual Listener
- 320 Views
- 2 replies
- 0 likes
- 320 Views
- 2 replies
- 0 likes
Solved!! Cannot cancel 30 day trial
I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial. It says: Your Premium plan will end on 3/26/18 and you ...
- I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial...
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- Spotify Star
- 372 Views
- 3 replies
- 0 likes
- 372 Views
- 3 replies
- 0 likes
Solved!! Can't get premium
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can pay with my debit card on other platforms.What can I do? Than...
- Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can p...
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- Spotify Star
- 918 Views
- 9 replies
- 1 likes
- 918 Views
- 9 replies
- 1 likes
Swapping from Apple's in-app payment system
I have been paying for premium through Apple and am about to swap phones to an android device. I know I can cancel the automatic renewal with Apple and then resubscribe directly through Spotify, but when I do will I be able to see the playlists and s...
- I have been paying for premium through Apple and am about to swap phones to an android device. I know I can cancel the automatic renewal with Apple and then resubscribe directly through Spotify, but ...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
account pro renewal
Hi!i forgot to cancel the renewal of the account pro and I disactivated it too late.Can I just get a remboursement of the 9,95€?Thanks in advance.
- Hi! i forgot to cancel the renewal of the account pro and I disactivated it too late. Can I just get a remboursement of the 9,95€? Thanks in advance.
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- Community Legend
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Changing the country and signing up for premium
So when I filled in my VISA card details for the Premium membership, the country was set to USA but I'm in Vietnam and now I can't change my country to Vietnam to listen to Vietnamese music. Please help!!!!!!!
- So when I filled in my VISA card details for the Premium membership, the country was set to USA but I'm in Vietnam and now I can't change my country to Vietnam to listen to Vietnamese music. Please h...
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- Spotify Star
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Double charged
I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got charged the 9.99 and the 4.99 when I should only be...
- I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got ...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Trials
Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial because I want to test it out to see if premiu...
- Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day t...
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- Spotify Star
- 323 Views
- 1 replies
- 0 likes
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Trial
- 323 Views
- 1 replies
- 0 likes
Paid for premium account, accidentally canceled
I recently paid for premium but canceled accidentally. Help!
- I recently paid for premium but canceled accidentally. Help!
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- Spotify Star
- 544 Views
- 1 replies
- 0 likes
- 544 Views
- 1 replies
- 0 likes
Charged but I don't have premium
I was trying to create a student account with the Spotify/Hulu subscription for $4.99. I logged into my account and went through all the steps and then it wouldn't let me. I checked my account and it said I didn't have premium but I checked my bank a...
- I was trying to create a student account with the Spotify/Hulu subscription for $4.99. I logged into my account and went through all the steps and then it wouldn't let me. I checked my account and it...
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- Spotify Star
- 328 Views
- 3 replies
- 0 likes
- 328 Views
- 3 replies
- 0 likes
I already have a student account but how do I connect it to my Hulu?
I already have a student account on spoitfy but how do I connect it to my Hulu account that exist at the same email? Thanks!
- I already have a student account on spoitfy but how do I connect it to my Hulu account that exist at the same email? Thanks!
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- Community Legend
- 511 Views
- 1 replies
- 0 likes
- 511 Views
- 1 replies
- 0 likes
I can't change my c.c. info??? Help
I am trying to change my c.c. info, but the only option I am given is PayPal. How can I fix this issue?
- I am trying to change my c.c. info, but the only option I am given is PayPal. How can I fix this issue?
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- Casual Listener
- 240 Views
- 2 replies
- 0 likes
- 240 Views
- 2 replies
- 0 likes
Philippines:Online Banking (Funds transfer to dragonpay via bpi)
Hi. I'm from the Philippines and one of the offered payment option is fund transfer. I made the payment to the premium subscription the current promo ongoing of like P9 per month. I tried the link in the page wherein you would verify your payment the...
- Hi. I'm from the Philippines and one of the offered payment option is fund transfer. I made the payment to the premium subscription the current promo ongoing of like P9 per month. I tried the link in...
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- Newbie
- 945 Views
- 2 replies
- 0 likes
- 945 Views
- 2 replies
- 0 likes
Premium only works on one device
I have Spotify premium, which works on my android. When I try to log in to the same account on my iPad or online though, I don´t get the Premium features, and in the account info it says I have a free account. I´ve logget on and off several times. I´...
- I have Spotify premium, which works on my android. When I try to log in to the same account on my iPad or online though, I don´t get the Premium features, and in the account info it says I have a fre...
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- Newbie
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes