Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 124889 Views
- 82 replies
- 10 likes
- 124889 Views
- 82 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14909 Views
- 27 replies
- 2 likes
- 14909 Views
- 27 replies
- 2 likes
Superuser Contribution Countries
I am currently an exchange student in the US, and i can't pay for premium here because it says something about it being a card from my original country, so what can i do to get the payment through for premium?
- I am currently an exchange student in the US, and i can't pay for premium here because it says something about it being a card from my original country, so what can i do to get the payment through fo...
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- Roadie
- 33927 Views
- 1 replies
- 0 likes
- 33927 Views
- 1 replies
- 0 likes
Superuser Contribution Normal Premium
So I had a normal Spotify Premium Account a while ago. It got cancelled for some reason I don't know. And for my main problem, I am not able to get the normal Premium account back! If I click on the purchase panel it immediately to the family plan, w...
- So I had a normal Spotify Premium Account a while ago. It got cancelled for some reason I don't know. And for my main problem, I am not able to get the normal Premium account back! If I click on the ...
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- Roadie
- 429 Views
- 1 replies
- 0 likes
- 429 Views
- 1 replies
- 0 likes
Superuser Contribution Unsubscribe from premium
Would like to unsubscribe from Spotify premium.No notification was given to me when the payment was processed.
- Would like to unsubscribe from Spotify premium. No notification was given to me when the payment was processed.
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- Roadie
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Superuser Contribution Error whit the payment
Spotify makes me a charge and i do not have the service
- Spotify makes me a charge and i do not have the service
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- Roadie
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium?
Hi, So I've just switched from an iPhone to Samsung. I'm being told my payment has failed and it's prompting me to upgrade to the Family package. It's just me using the account and the iPhone was reset. Any suggestions would be great.
- Hi, So I've just switched from an iPhone to Samsung. I'm being told my payment has failed and it's prompting me to upgrade to the Family package. It's just me using the account and the iPhon...
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- Roadie
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Payment Failed
I keep trying to get Spotify Premium. I am using a Vanilla Visa like I have been for months, and these past couple months, it keeps saying payment failed. I have gotten different cards, tried different tabs (ie. incognito), different browsers, differ...
- I keep trying to get Spotify Premium. I am using a Vanilla Visa like I have been for months, and these past couple months, it keeps saying payment failed. I have gotten different cards, tried di...
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- Roadie
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Superuser Contribution Can't change the Country and login from smartphone
Hi everyone, I've been using Spotify Premium with a colombian card so far. I moved from Colombia and I need now to change the location in order to keep using spotify premium with a new payment option. I have to encode a italian card but the current a...
- Hi everyone, I've been using Spotify Premium with a colombian card so far. I moved from Colombia and I need now to change the location in order to keep using spotify premium with a new payme...
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- Roadie
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Help!
I was resubing to spotify premium but I didn't realize that I was on the wrong form.Spotify charged my debt card, but I was on the college form and tried to go back to the normal form but it was already charged. I didn't receive a receipt from Spotif...
- I was resubing to spotify premium but I didn't realize that I was on the wrong form. Spotify charged my debt card, but I was on the college form and tried to go back to the normal form but it was al...
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- Roadie
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
changing credit cards
I am trying to update my payment information before my subscription gets cancelled but every time I hit “update payment details” the page doesn’t do anything. please help
- I am trying to update my payment information before my subscription gets cancelled but every time I hit “update payment details” the page doesn’t do anything. please help
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- Casual Listener
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Solved!! Subscribing at the end of the month
So basically I plan on subscribing to premium on the 30th of March. This is 2 days before the end of the month. Does that mean that I will be charged $10 for those 2 days? Because I only need premium for March 31-April, and will cancel it afterwards....
- So basically I plan on subscribing to premium on the 30th of March. This is 2 days before the end of the month. Does that mean that I will be charged $10 for those 2 days? Because I only need premium...
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- Music Fan
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
My sub lasts only for 13 days
I paid for subscription for the first time on 2nd March, but now I can see my subscription expires on 15th March. Also there is no confirmation in "Confirmation" tab under my account settings, although I lost my money (20PLN, ~4.8 Euro), I can provid...
- I paid for subscription for the first time on 2nd March, but now I can see my subscription expires on 15th March. Also there is no confirmation in "Confirmation" tab under my account settings, althou...
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- Casual Listener
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
is there any future plan adding the high school option for the students pack? thank you
i kindly suggest that you add the high school option for the students premium subscription
- i kindly suggest that you add the high school option for the students premium subscription
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
3 Student Premium Charges in One Day
I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be automatically reversed?
- I had issues getting my student acount issued and entered my card number 3 times this morning. This has resulted in 3 charges of $4.99 on my card (does not say pending). Will the 2 extra charges be a...
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Changement carte paiement
Bonjour,Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paiement n'est pas passe et qu'il faut mettre a jour le m...
- Bonjour, Je souhaite changer de carte de paiement car un paiement n'est pas passer, mais lorsque j'essaye de mettre a jour le mode paiement je suis redirige sur la meme page en me disant que le paie...
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- 350 Views
- 0 replies
- 1 likes
- 350 Views
- 0 replies
- 1 likes
Carte cadeaux code non valide
bonjour, j'ai acheter un carte cadeau dans le magasin carrefour market.Quand je mais le code pour activer mon compte il me dis que le code est pas valide. Je fais quoi ?
- bonjour, j'ai acheter un carte cadeau dans le magasin carrefour market. Quand je mais le code pour activer mon compte il me dis que le code est pas valide. Je fais quoi ?
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- Newbie
- 505 Views
- 1 replies
- 0 likes
- 505 Views
- 1 replies
- 0 likes
Superuser Contribution After setting up tryout or premium with payment I get back on the same page I started
Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get Premium and Try out. It's a loop. Even when I have a look o...
- Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get...
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- Not applicable
- 207 Views
- 2 replies
- 0 likes
- 207 Views
- 2 replies
- 0 likes
Payment method (Globe) disappeared - Philippines
Hi,please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if you don't bring back (including me) Thanks
- Hi, please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if yo...
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- Casual Listener
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Premium
Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
- Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
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- Spotify Star
- 456 Views
- 1 replies
- 0 likes
- 456 Views
- 1 replies
- 0 likes
Trying to update Debit Card info.
I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...
- I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
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- Spotify Star
- 615 Views
- 1 replies
- 0 likes
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detailsPaymentUpdate
- 615 Views
- 1 replies
- 0 likes
Cannot update payment details as screen just refreshes.
My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...
- My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
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- Spotify Star
- 461 Views
- 3 replies
- 0 likes
- 461 Views
- 3 replies
- 0 likes