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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4181 Views
  • 23 replies
  • 2 likes
  • 4181 Views
  • 23 replies
  • 2 likes

I’m using 2 premium options

I started my seven day free trial the same day I purchased 3 months premium for 99¢. Under the subscription tab, it says prenium trial. When the 7 day trial is over will I still have premium because I bought the 3 months?

  • Newbie
  • I started my seven day free trial the same day I purchased 3 months premium for 99¢. Under the subscription tab, it says prenium trial. When the 7 day trial is over will I still have premium because ...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify Premium Deal: 12 months for $99

There is an add that pops up for Spotify Premium deal: 12 months for $99 plus tax. Can existing premium users do this and how would I sign up without being charged twice? When I click on the link, it asks for my credit card information again. Thanks!

  • Newbie
  • There is an add that pops up for Spotify Premium deal: 12 months for $99 plus tax. Can existing premium users do this and how would I sign up without being charged twice? When I click on the link, it...
  • radioaktiviert
  • Casual Listener
  • 2051 Views
  • 4 replies
  • 1 likes
  • 2051 Views
  • 4 replies
  • 1 likes

Pay via mobile not available

Hello! There's my problem. When I want to start a premium account I can't select the option "pay via mobile".I have already wrote my phone number and mobile operator in my profile... I live in Switzerland by the way. Do you have a solution ? I thank ...

  • Newbie
  • Hello!   There's my problem. When I want to start a premium account I can't select the option "pay via mobile". I have already wrote my phone number and mobile operator in my profile... I liv...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Account activation

Hello. Today I paid for a premium account. By mistake I paid two times, $2,99 (student discount) and $0,99 (promotion price) but the app still run as free account. I checked my credit card and the payments were confirmed. Need help please.

  • Newbie
  • Hello. Today I paid for a premium account. By mistake I paid two times, $2,99 (student discount) and $0,99 (promotion price) but the app still run as free account. I checked my credit card and the pa...
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

MY PREMIUM ACCOUNT IS NOT WORKING

I just signed up for spotify premium. I already had an account but it's free. I entered my credit card info and tried to activate but still I get adds and it's limited skips. Asking for your assistance. Thanks!

  • Casual Listener
  • I just signed up for spotify premium. I already had an account but it's free. I entered my credit card info and tried to activate but still I get adds and it's limited skips. Asking for your assistan...
  • mariabiankymill
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Bought a year subscription for 990 SEK and now spotify has canceled by premium service.

When I received a new card I needed to update my payment info so that the monthly subscription continued as usual. When I started with the process I was promted with a deal saying "pay 990 SEK for a full year subscription". Since it was cheaper than ...

  • Newbie
  • When I received a new card I needed to update my payment info so that the monthly subscription continued as usual. When I started with the process I was promted with a deal saying "pay 990 SEK for a ...
  • 170 Views
  • 0 replies
  • 1 likes
  • 170 Views
  • 0 replies
  • 1 likes

Cannot unsubscribe Spotify to link to singtel

Hi, I just subscribed to Spotify premium through my telco provider singtel but the activation link won't work. Singtel said I am not fully unsubscribed from my account, although I'm currently on the free account. Can Spotify unsubscribe me fully? If ...

  • Casual Listener
  • Hi,   I just subscribed to Spotify premium through my telco provider singtel but the activation link won't work. Singtel said I am not fully unsubscribed from my account, although I'm currentl...
  • Maxim
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

6month 19kr

Payed 19kr for 6 month for premium for Spotify and got diracted to plalane.com and got no premium om my acccount. The paymeny is done. What do i do i dont want to be a Member there!

  • Newbie
  • Payed 19kr for 6 month for premium for Spotify and got diracted  to plalane.com and got no premium om my  acccount. The paymeny is done. What do i do i dont want to be a Member there!
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

payment

Hello. I wanted to buy subscription first time having a deal 3 months of premium for 0.99 EUR. I tried once and money was written off my debit card but for some reason my subscription wasnt submitted and i didnt receive premium. So I tried one more t...

  • Newbie
  • Hello. I wanted to buy subscription first time having a deal 3 months of premium for 0.99 EUR. I tried once and money was written off my debit card but for some reason my subscription wasnt...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Premium in different regions

Im in Australia now and i wanted to get the premium for 3 months but soon im leaving to get back to italy, Will i still be able to use premium even in italy ?

  • Newbie
  • Im in Australia now and i wanted to get the premium for 3 months but soon im leaving to get back to italy, Will i still be able to use premium even in italy ?
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

the wrong amount is debited from my credit card

Hi, I have tried to find a number from Spotify to call but I didn't find a number or email address. Therefore I make this topic.I tried first to take a student subscription but I didn't succeed.So I just took family subscription and paid and now I se...

  • Newbie
  • Hi,   I have tried to find a number from Spotify to call but I didn't find a number or email address. Therefore I make this topic. I tried first to take a student subscription but I didn...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

2 years of spotify free thinking it was premium

I have been paying two years worth of 'premium' thinking that I was on it but just realised that I'm on free. There is no customer service or anyone to talk to. Just very desperate for help

  • Visitor
  • I have been paying two years worth of 'premium' thinking that I was on it but just realised that I'm on free. There is no customer service or anyone to talk to. Just very desperate for help
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Can't use my giftcard

Hey guys, i've just got a 10€ spotify giftcard to use the 3 months 9,99€ offer from my mum.Here in germany you can buy spotify cards at the local supermarket, i'm sure in other countrys as well. She bought the giftcard and the cashier got her a recei...

  • Newbie
  • Hey guys,   i've just got a 10€ spotify giftcard to use the 3 months 9,99€ offer from my mum. Here in germany you can buy spotify cards at the local supermarket, i'm sure in other countrys as...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

says i cant have limited offer

I have tried purchasing the limited offer of spotify premium the 99p for 3 months offer but when i tried to make a purchase it says that i cant have the offer and i must pay full price. Any suggestions?

  • Newbie
  • I have tried purchasing the limited offer of spotify premium the 99p for 3 months offer but when i tried to make a purchase it says that i cant have the offer and i must pay full price. Any sugg...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Question about promotions and giftcards

Hi I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. I've read the terms and conditions and I cannot use them to ...

  • Newbie
  • Hi   I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. ...
  • Maxim
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • balance
    card
    gift
    Gift Card
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    promotion
  • 509 Views
  • 1 replies
  • 0 likes

I just started my Spotify Subscription, I would like to switch

Hi there, I just started my monthly premium subscrption, and woud like to switch over to the annual $99 a year subscription plan instead. Since I already made a payment of $9.99 on Dec 20, can I be charged the difference for the year from my account?...

  • Newbie
  • Hi there,   I just started my monthly premium subscrption, and woud like to switch over to the annual $99 a year subscription plan instead. Since I already made a payment of $9.99 on Dec 20, c...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Payed for the 3 month deal did not work

I payed for the 3 month deal of $0.99 but the premium did not activate 

  • Newbie
  • I payed for the 3 month deal of $0.99 but the premium did not activate 
  • uxsta20
  • Newbie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Using gift card after $0.99 3 month trial

I added in my gift card for 6 months and it asked if I would want to sign up for the 3 months at .99 first. It said I'd still be able to use my gift card. Now, the balance of my gift card is nowhere to be found and it shows my premium ending in March...

  • Newbie
  • I added in my gift card for 6 months and it asked if I would want to sign up for the 3 months at .99 first. It said I'd still be able to use my gift card. Now, the balance of my gift card is now...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Bought yearly subscription to extend Premium, I ended up losing premium.

I bought yearly subscription on 15.12.2017 and transaction has been made. My bill reference is 789104377861072-1. But the interface says that I have not made any payment so I lost my premium account. I paid for 10 months in advance! How can I solve t...

  • Newbie
  • I bought yearly subscription on 15.12.2017 and transaction has been made. My bill reference is 789104377861072-1. But the interface says that I have not made any payment so I lost my premium account....
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

I have a gift card but it doesn't work why?

I have Spotify unlimited and now I have this Spotify gift card but it doesn't work why?

  • Casual Listener
  • I have Spotify unlimited and now I have this  Spotify gift card but it doesn't work why?
  • Maxim
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes