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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15255 Views
  • 27 replies
  • 3 likes
  • 15255 Views
  • 27 replies
  • 3 likes

Not Allowed to Update Payment Information

Hi ! My account has been telling that the payment failed and that I need to update the payment method.I have been trying to do that but it doesn't allow me. When I click update on the subscription tab, it just reloads the same page, it does not take ...

  • Newbie
  • Hi ! My account has been telling that the payment failed and that I need to update the payment method. I have been trying to do that but it doesn't allow me. When I click update on the subscription ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Updating my card

My card is about to run out and I'd like to update my card details before my subscription is cancelled but when I go to my subsrciption page and click on the option to update my card nothing happens, and the new page isn't opened.Any help I could hav...

  • Newbie
  • My card is about to run out and I'd like to update my card details before my subscription is cancelled but when I go to my subsrciption page and click on the option to update my card nothing happens,...
  • Coral29
  • Newbie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium

I paid for 1 month of subscription via dragonpay. But my account is still paused. I already logged out and logged back in. Can you pls check if I have another account? if I do, please delete them. The account that I've been using is *snip*. Please he...

  • Newbie
  • I paid for 1 month of subscription via dragonpay. But my account is still paused. I already logged out and logged back in. Can you pls check if I have another account? if I do, please delete them. Th...
  • imattolo
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

I made a payment but gave my e-mail wrong

Salutations. I made a payment for student discount and showed the necessary evidence to prove I’m a university student at the moment but the thing is I typed “uludag.edu.tr” instead of “ogr.uludag.edu.tr” and now the approval mail will not come at al...

  • Newbie
  • Salutations. I made a payment for student discount and showed the necessary evidence to prove I’m a university student at the moment but the thing is I typed “uludag.edu.tr” instead of “ogr.ulud...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Premium by PayPal

When I'm trying to buy Spotify premium by PayPal i got this message : "W tej chwili nie mozemy zrealizowac Twojej platnosci ani skonfigurowacc wstepnie zatwierdzonych platnosci. Sprobuj ponownie pozniej." (Put it into translator if you can't understa...

  • Newbie
  • When I'm trying to buy Spotify premium by PayPal i got this message : "W tej chwili nie mozemy zrealizowac Twojej platnosci ani skonfigurowacc wstepnie zatwierdzonych platnosci. Sprobuj ponownie pozn...
  • imattolo
  • Community Legend
  • 1767 Views
  • 1 replies
  • 0 likes
  • 1767 Views
  • 1 replies
  • 0 likes

Superuser Contribution De Premium (prepagado) a Familiar

Buenas a todxs,Tengo una suscripcion Premium individual por la cual pague para todo el 2018 acogiendome a la oferta de los 99€.Ahora me gustaria abrir una cuenta Premium Familiar por lo que mi pregunta es, ¿debo pagar el importe integro de la suscrip...

  • Casual Listener
  • Buenas a todxs, Tengo una suscripcion Premium individual por la cual pague para todo el 2018 acogiendome a la oferta de los 99€. Ahora me gustaria abrir una cuenta Premium Familiar por lo que mi pr...
  • alfredoestaun
  • Newbie
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Premium cancelation

I want to cancel my Premium but everytime I go to my account to do so it says I have the free one and only gives me the option to try premium!! I can’t cancel and they haven’t contacted me back about this. Helpppp

  • Newbie
  • I want to cancel my Premium but everytime I go to my account to do so it says I have the free one and only gives me the option to try premium!! I can’t cancel and they haven’t contacted me back about...
  • imattolo
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Charged after I canceled

I made sure to cancel my premium yesterday, the day before spotify renewed. I just cant afford it anymore. But my card got charged today for premium again. I went through the process of canceling again but now it says it will stay until next month. I...

  • Newbie
  • I made sure to cancel my premium yesterday, the day before spotify renewed. I just cant afford it anymore. But my card got charged today for premium again. I went through the process of canceling aga...
  • Luke
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Charged but account was still the free version

Hello, good day, i was just wondering why spotify already deducted money from my visa card but wheb i checked im still not on premium

  • Newbie
  • Hello, good day, i was just wondering why spotify already deducted money from my visa card but wheb i checked im still not on premium 😞   <removed sensitive info>
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se reproducen canciones en Firefox

Buenos dias,he vuelto de semana santa, y me encuentro con que no se me reproducen las canciones en firefox, en primer lugar me salto el aviso para que activase el DRM y lo hice, y ahora ya siempre me salta la siguiente alerta:Oooops, something went w...

  • Newbie
  • Buenos dias, he vuelto de semana santa, y me encuentro con que no se me reproducen las canciones en firefox, en primer lugar me salto el aviso para que activase el DRM y lo hice, y ahora ya siempre ...
  • pablogalso2
  • Newbie
  • 1449 Views
  • 2 replies
  • 0 likes
  • 1449 Views
  • 2 replies
  • 0 likes

Changing anual to family subscription

Hi! I've just paid for the anual subscription this month. Before that I've had monthly premium subscription. However, right now my husband would like to use Spotify too thus I would like to change use family subscription instead. Is it possible?? How...

  • Casual Listener
  • Hi!    I've just paid for the anual subscription this month. Before that I've had monthly premium subscription.    However, right now my husband would like to use Spotify too...
  • ygnuss
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution SPOTIFY PREMIUM OFERTA DE ESTUDIANTES

Hola, tengo una pregunta y es que yo aun no he gastado mi periodo de prueba gratuito de spotify premium y pensaba hacerme la cuenta aprovechando el descuento para estudiantes.Quiero saber si yo, al pagar con la oferta de estudiantes, se me descuenta ...

  • Casual Listener
  • Hola, tengo una pregunta y es que yo aun no he gastado mi periodo de prueba gratuito de spotify premium y pensaba hacerme la cuenta aprovechando el descuento para estudiantes. Quiero saber si yo, al...
  • 11891591
  • Casual Listener
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Help

Hey my names Joe joe, I singed up for a student account but meant to get premium because I'm not a student and it is now charging me for it and I can't cancel it. Please help me thanks.

  • Newbie
  • Hey my names Joe joe, I singed up for a student account but meant to get premium because I'm not a student and it is now charging me for it and I can't cancel it. Please help me thanks. 
  • AntonMalto95
  • Newbie
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

it still deducted from my credit card

i was trying to get spotify for students but when it got to the verification page i figured out im not considered a student, so i backed out and went and tried to go get the regular only to find out the student plan took 4.99 from me and i still DO N...

  • Casual Listener
  • i was trying to get spotify for students but when it got to the verification page i figured out im not considered a student, so i backed out and went and tried to go get the regular only to find out ...
  • Maxim
  • Spotify Star
  • 396 Views
  • 4 replies
  • 0 likes
  • 396 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify wont charge my account and states that payment failed

As of thursday the funding for my subscription has been in my account but instead of charging me spotify doenst take the money and says my payment failed

  • Newbie
  • As of thursday the funding for my subscription has been in my account but instead of charging me spotify doenst take the money and says my payment failed 
  • Alfredo
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Countries

I am currently an exchange student in the US, and i can't pay for premium here because it says something about it being a card from my original country, so what can i do to get the payment through for premium?

  • Newbie
  • I am currently an exchange student in the US, and i can't pay for premium here because it says something about it being a card from my original country, so what can i do to get the payment through fo...
  • Alfredo
  • Roadie
  • 34869 Views
  • 1 replies
  • 0 likes
  • 34869 Views
  • 1 replies
  • 0 likes

Superuser Contribution Normal Premium

So I had a normal Spotify Premium Account a while ago. It got cancelled for some reason I don't know. And for my main problem, I am not able to get the normal Premium account back! If I click on the purchase panel it immediately to the family plan, w...

  • Newbie
  • So I had a normal Spotify Premium Account a while ago. It got cancelled for some reason I don't know. And for my main problem, I am not able to get the normal Premium account back! If I click on the ...
  • Alfredo
  • Roadie
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribe from premium

Would like to unsubscribe from Spotify premium.No notification was given to me when the payment was processed.

  • Newbie
  • Would like to unsubscribe from Spotify premium. No notification was given to me when the payment was processed. 
  • Alfredo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium?

Hi, So I've just switched from an iPhone to Samsung. I'm being told my payment has failed and it's prompting me to upgrade to the Family package. It's just me using the account and the iPhone was reset. Any suggestions would be great.

  • Newbie
  • Hi,   So I've just switched from an iPhone to Samsung. I'm being told my payment has failed and it's prompting me to upgrade to the Family package. It's just me using the account and the iPhon...
  • Alfredo
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes