Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 176760 Views
- 115 replies
- 12 likes
- 176760 Views
- 115 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19748 Views
- 27 replies
- 4 likes
- 19748 Views
- 27 replies
- 4 likes
Superuser Contribution I am being DOUBLE CHARGED every month.
Who can I contact to remedy this issue? My bank account is being withdrawn from twice ever month.
- Who can I contact to remedy this issue? My bank account is being withdrawn from twice ever month.
-
-
- Roadie
- 281 Views
- 2 replies
- 1 likes
- 281 Views
- 2 replies
- 1 likes
Can't use Prepaid card
its been 4 days im trying to use a prepaid visa card to get premium. its not the first tim i use one to subscribe. i also try tu use the credit card of my girlfriend and still " payment failure"...
- its been 4 days im trying to use a prepaid visa card to get premium. its not the first tim i use one to subscribe. i also try tu use the credit card of my girlfriend and still " payment failure"...
-
-
- Casual Listener
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Subscription
Hi! I’m on premium then suddenly i’m on free? Had logged out and logged in but its still the same. My playlists are all gone. What will i do? Thanks!
- Hi! I’m on premium then suddenly i’m on free? Had logged out and logged in but its still the same. My playlists are all gone. What will i do? Thanks!
-
-
- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Payment failed. Try again, or use a different payment method. Get help
Whats the problem with this?
- Whats the problem with this?
-
-
- Casual Listener
- 11750 Views
- 9 replies
- 4 likes
- 11750 Views
- 9 replies
- 4 likes
An error occurred in the payment. Try again or use another payment method. I want help
An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
- An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
-
-
- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Spotify for students
My college is not on the list. How do I get premium for students?My college is ISEC- Instituto Superior de Engenharia de Coimbra
- My college is not on the list. How do I get premium for students? My college is ISEC- Instituto Superior de Engenharia de Coimbra
-
-
- Spotify Star
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Will they message me before charging for another month?
Will they message me over email or something before they charge me for another month
- Will they message me over email or something before they charge me for another month
-
-
- Spotify Star
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Skip Free Trial / Payment declined
Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is because I already had the trial, but there is no option to skip that,...
- Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is ...
-
-
- Casual Listener
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Superuser Contribution pague para suscripcion universitaria
pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
- pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
-
-
- Newbie
- 289 Views
- 3 replies
- 0 likes
- 289 Views
- 3 replies
- 0 likes
Can't Downloading music
Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
- Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
-
-
- Community Legend
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Wasn't given option to unsubscribe, ultimately charged
I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
- I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
-
-
- Community Legend
- 253 Views
- 2 replies
- 0 likes
- 253 Views
- 2 replies
- 0 likes
Superuser Contribution Duda de cobro
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa fecha?
- Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa...
-
-
- Moderator
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Superuser Contribution Money taken
Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
- Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
-
-
- Moderator
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Superuser Contribution Cancelling Premium
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify? its still saying I have to cancel through apple, but i a...
- I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify?...
-
-
- Moderator
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Superuser Contribution Money were taken but i'm not premium
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What happened and what should i do?
- Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What h...
-
-
- Moderator
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
How to get my money back
I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Give me my **bleep**in money! Or else
- I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Giv...
-
-
- Newbie
- 299 Views
- 2 replies
- 0 likes
- 299 Views
- 2 replies
- 0 likes
Superuser Contribution Paying for premium using debit card
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pages i saw that other people were able to pay for the...
- i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pag...
-
-
- Newbie
- 6175 Views
- 3 replies
- 0 likes
- 6175 Views
- 3 replies
- 0 likes
Double charged
Hi you charged twice of my visa card this month .What can be done to correct this ?
- Hi you charged twice of my visa card this month . What can be done to correct this ?
-
-
- Spotify Star
- 327 Views
- 1 replies
- 0 likes
-
Mac
- 327 Views
- 1 replies
- 0 likes
Count my money for half and year with no premium
I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
- I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
-
-
- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Can I do one time payment - visa
Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
- Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
-
-
- Spotify Star
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes