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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4123 Views
  • 23 replies
  • 2 likes
  • 4123 Views
  • 23 replies
  • 2 likes

Für Premium bezahlt aber Funktionen gehen nicht

Ich habe soeben einen Code genutzt um mir Spotify premium zu holen, nicht das erste mal. Die vorherig schon gedownloadete Musik ladete wieder runter aber ich kann beim Musik spielen nicht den shuffle Modus aktivieren. Ein pop up sagt ich solle Spotif...

  • Casual Listener
  • Ich habe soeben einen Code genutzt um mir Spotify premium zu holen, nicht das erste mal. Die vorherig schon gedownloadete Musik ladete wieder runter aber ich kann beim Musik spielen nicht den shuffle...
  • ss1232
  • Newbie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Problems with annual subscription from € 99.00

Good morning,I had a monthly subscription of € 9.99.On 21/12/2017 I signed an annual subscription of € 99.00, which theoretically should be valid until 12/21/2018, however, on my subscription data, I continue to read that I will be debited on 16/01/2...

  • Casual Listener
  • Good morning, I had a monthly subscription of € 9.99. On 21/12/2017 I signed an annual subscription of € 99.00, which theoretically should be valid until 12/21/2018, however, on my subscription dat...
  • micione73
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Signed up for premium student and not getting the three months for 0,99 cents

I just signed up for spotify premium and was thinking that I get the three months for 0,99 cents naturally. But I just received the bill for the first months for 4,99 (student). Does anyone know what I did wrong there?

  • Newbie
  • I just signed up for spotify premium and was thinking that I get the three months for 0,99 cents naturally.  But I just received the bill for the first months for 4,99 (student).  Does any...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

0.99 Paypal problem

I can't pay with my paypal for the 0.99 offer.. the paypal of my friend doesn't work too. and the paypal of my brother too.. any help?

  • Casual Listener
  • I can't pay with my paypal for the 0.99 offer.. the paypal of my friend doesn't work too. and the paypal of my brother too.. 😕 any help?
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Only one 7 day trial per device?

If I use the 7 day trial on my phone, and then when it finishes I create a new account on the same phone, can I get the 7 day trial on the new account?

  • Newbie
  • If I use the 7 day trial on my phone, and then when it finishes I create a new account on the same phone, can I get the 7 day trial on the new account?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Cant upgrade to premium with paypal

Hi when i go to premium and try using paypal it wont accept and takes me back to the premium page

  • Casual Listener
  • Hi when i go to premium and try using paypal it wont accept and takes me back to the premium page
  • Pete61
  • Casual Listener
  • 516 Views
  • 5 replies
  • 1 likes
  • 516 Views
  • 5 replies
  • 1 likes

can't cancel my subscription

Hello. has started a new account and now I do not know how to cancel a subscription on an old account.The situation following the account did not use a long time the password and the e-mail address I do not remember correspondingly I can not enter th...

  • Newbie
  • Hello. has started a new account and now I do not know how to cancel a subscription on an old account. The situation following the account did not use a long time the password and the e-mail address...
  • kejt_
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Not receiving password reset link via email

I have a premium account. The app on my phone logged me out. When I tried logging back in, it says the username or password is incorrect. I have not changed my password or username. I have tried reseting the password using the form, both on my phone ...

  • Casual Listener
  • I have a premium account. The app on my phone logged me out. When I tried logging back in, it says the username or password is incorrect. I have not changed my password or username. I have tried rese...
  • neiydjie
  • Casual Listener
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Need to Reset my Spotify Account

I am a PREMIUM member and I had my father under my account. Well it appears I am not able to log him into his account anymore. For this reason, I tried to add him again to my family plan and it did not work. This resulted in me accidently signing him...

  • Newbie
  • I am a PREMIUM member and I had my father under my account. Well it appears I am not able to log him into his account anymore. For this reason, I tried to add him again to my family plan an...
  • mateusgennari
  • Music Fan
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

premium promo

my problem is im having a hard time going premium using my prepaid sim. i already have prepaid load and the system keeps telling me that i dont have any when i sent the PIN code for getting premium. im availing the 9 PHP for 3 months promo.

  • Newbie
  • my problem is im having a hard time going premium using my prepaid sim. i already have prepaid load and the system keeps telling me that i dont have any when i sent the PIN code for getting premium. ...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Premium subscription via PSN

Hi. Need help here. I'd purchased Spotify premium Christmas offer for 3 months via PlayStation store before I confirmed my account in my email. On my ps4, it's premium. However it still shows ads, and when I checked my account via android, it's still...

  • Newbie
  • Hi. Need help here. I'd purchased Spotify premium Christmas offer for 3 months via PlayStation store before I confirmed my account in my email. On my ps4, it's premium. However it still shows ads, an...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Skip Foward And Rewind Buttons Not Working

I had Spotify Premium for while last year. This year, I decided to get it back. So I had a premium subscription. Unfortunately, the rewind dot to skip forward or back to a song is grey. It only lets me go to the next song without any ads, lets me dow...

  • Newbie
  • I had Spotify Premium for while last year. This year, I decided to get it back. So I had a premium subscription. Unfortunately, the rewind dot to skip forward or back to a song is grey. It only ...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution The 3 month Christmas Premium Deal

To whom this may concern,I have been on Spotify for around 2 months now, and recently I have found out there has been a '3 month Premium Christmas Deal', for $0.99. As I try to purchase this deal, it asks me for my email address. I finished typing in...

  • Newbie
  • To whom this may concern, I have been on Spotify for around 2 months now, and recently I have found out there has been a '3 month Premium Christmas Deal', for $0.99. As I try to purchase this deal, ...
  • Alfredo
  • Roadie
  • 3529 Views
  • 1 replies
  • 0 likes
  • 3529 Views
  • 1 replies
  • 0 likes

I made the payment on the wrong email for my premium account how can I fix this?

Hello, I opened the website from my smartphone and the information on the Spotify form was the wrong account info. How can I fix this problem because I don’t want to be adding all my songs and play lists again!!!

  • Newbie
  • Hello, I opened the website from my smartphone and the information on the Spotify form was the wrong account info. How can I fix this problem because I don’t want to be adding all my songs and play l...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

cancele pero sigo teniendo los mismos beneficios

Cancele mi cuenta pero sigo teniendo los mismos beneficios. Aunque cancele desde mi iPhone y desde la pagina de spotify. no se si me cobraron de nuevo.

  • Casual Listener
  • Cancele mi cuenta pero sigo teniendo los mismos beneficios. Aunque cancele desde mi iPhone y desde la pagina de spotify. no se si me cobraron de nuevo.
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Rogers customer

Me and ex had our accounts switched when initially activated and I closed her cell phone account and it shut down the wrong Spotify and now Mines Free and the dead accounts premium I’d like then switched please

  • Casual Listener
  • Me and ex had our accounts switched when initially  activated and I closed her cell phone  account and it shut down the wrong Spotify and now Mines Free and the dead accounts premium I’d li...
  • Robert_W
  • Community Legend
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

after premium

Will the music that I downloaded while having premium still be on my device or will it no longer be downloaded after premium has ended?

  • Newbie
  • Will the music that I downloaded while having premium still be on my device or will it no longer be downloaded after premium has ended?
  • Robert_W
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Tarjeta de regalo

Me obsequiaron un codigo de regalo el cual ya aparece activo (Premium), puedo escuchar mi musica offline pero no me deja saltar/pasar canciones , no funciona totalmente como Premium que puede ser lo que pasa ?

  • Newbie
  • Me obsequiaron un codigo de regalo el cual ya aparece activo (Premium),  puedo escuchar mi musica offline pero no me deja saltar/pasar canciones , no funciona totalmente como Premium que puede s...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Cancelling Spotify

Hi, just wondering if I cancel my spotify prenium account will my 3 month subacription be canceled straight away or when it ends?

  • Visitor
  • Hi, just wondering if I cancel my spotify prenium account will my 3 month subacription be canceled straight away or when it ends?
  • Robert_W
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes