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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194207 Views

123 replies

12 likes

  • 194207 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22095 Views

28 replies

4 likes

  • 22095 Views
  • 28 replies
  • 4 likes

Solved!!Superuser Contribution Premium problem

Hello! I was using the 30 day trial mode and I decided to buy premium and I paid for 1 year but today It says there is no payment and I should update the payment method but the money is already gone what am I supposed to do? Thanks for the answers.

Newbie

Hello! I was using the 30 day trial mode and I decided to buy premium and I paid for 1 year but today It says there is no payment and I should update the payment method but the money is already gone ...

SergioDavid

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and ecards

Hi,I have a subscription of a year of Spotify, it will expire on September. Besides I have receveid an ecard spotify of 60€ that will expire on May! I can just add this code? And so it will extend the deadline?Thanks.

Newbie

Hi, I have a subscription of a year of Spotify, it will expire on September. Besides I have receveid an ecard spotify of 60€ that will expire on May! I can just add this code? And so it will ex...

SergioDavid

Roadie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution My globe plan not link to premium

Hi my globe plan comes with spotify premium but it was not linked. Can you please help.

Newbie

Hi my globe plan comes with spotify premium but it was not linked. Can you please help.

SergioDavid

Roadie

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Payment details don't match your country"

I have recently moved from Australia to New Zealand. I am unable to change my payment details to keep paying for Spotify as Spotify doesn't let me change country and when I input updated payment information says "Payment information doesn't match you...

Newbie

I have recently moved from Australia to New Zealand. I am unable to change my payment details to keep paying for Spotify as Spotify doesn't let me change country and when I input updated payment info...

SergioDavid

Roadie

1109 Views

1 replies

0 likes

  • 1109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved artists and playlists lost

I had premium before but cancelled it for a bit. When I re-subscribed to premium today it basically made me make a new account and I lost all of my saved music, even though I signed up with Facebook both times. Is there any way to get all of my previ...

Newbie

I had premium before but cancelled it for a bit. When I re-subscribed to premium today it basically made me make a new account and I lost all of my saved music, even though I signed up with Facebook ...

SergioDavid

Roadie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Trial

Hello. I have recently tried the 30 day free trial and little did I know, it was going to block me from skipping my music. It's very disappointing to know that there was no disclaimer when I tried this. I really love the app, but the fact that this h...

Newbie

Hello. I have recently tried the 30 day free trial and little did I know, it was going to block me from skipping my music. It's very disappointing to know that there was no disclaimer when I tried th...

SergioDavid

Roadie

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Family premium and Individual Premium

I have purchased 1 year premium for individual deal since 12/22/17. But when i checked, it said it was changed to family deal and only last until 27/9/18 which only have around 9 month. How can i changed back to individual deal ? Sorry for my bad eng...

Newbie

I have purchased 1 year premium for individual deal since 12/22/17. But when i checked, it said it was changed to family deal and only last until 27/9/18 which only have around 9 month. How can i c...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Premium currency

Hi there, I am a UK citizen and was considering signing up for a premium service but I noticed along the process that UK citizens are charged £3 more a month than the US and higher amounts than other countries? Why is this? I’m sure the service we re...

Newbie

Hi there, I am a UK citizen and was considering signing up for a premium service but I noticed along the process that UK citizens are charged £3 more a month than the US and higher amounts than other...

Maxim

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

How Do I Cancel My Subscription To Premium?

I no longer want to pay for Premium Spotify but I can't find out how to cancel it. The payments keep coming out and I can't afford it anymore!

Newbie

I no longer want to pay for Premium Spotify but I can't find out how to cancel it. The payments keep coming out and I can't afford it anymore!

Maxim

Spotify Star

257 Views

3 replies

0 likes

  • 257 Views
  • 3 replies
  • 0 likes

Solved!! [Q] Upgrade to Spotify Family

Hey, I want to upgrade to Spotify Family. Yesterday, I claimed a gift code about 3 month. What happend with time of my subscription and about the time of the subscription of my family members, if I upgrade to Spotify Family. BestRaphael

Visitor

Hey,   I want to upgrade to Spotify Family.   Yesterday, I claimed a gift code about 3 month. What happend with time of my subscription and about the time of the subscription of my...

user-removed

Not applicable

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

A family subscription in Israel

Hi there,Do you have plans to provide a family subscription to the newly opened service in Israel?

Newbie

Hi there, Do you have plans to provide a family subscription to the newly opened service in Israel? 

Maxim

Spotify Star

278 Views

1 replies

1 likes

  • 278 Views
  • 1 replies
  • 1 likes

Solved!! I don't have a Credit Card

I want to upgrade to spotify premium student but I don't have a credit card. I use my maestro card in my Paypal but I don't know why Spotify cannot acept it. How can I do to solve this problem?

Newbie

I want to upgrade to spotify premium student but I don't have a credit card. I use my maestro card in my Paypal but I don't know why Spotify cannot acept it. How can I do to solve this problem?

Maxim

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Charged Twice

I recently tried to switch to student discount and I got charged for both at once. looking for refund

Newbie

I recently tried to switch to student discount and I got charged for both at once.  looking for refund 

Maxim

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Spotify ogrenci uyeligi

Spotify ogrenci premium uyeligi icin bugun odeme yaptim fakat ogrenci oldugumu dogrulama linkine girip islemi yapamadim ve bu yuzden 6.99 TL ucret kesildigi halde hala free hesaptayim ve uyeligim gerceklesmedi yardim istiyorum

Newbie

Spotify ogrenci premium uyeligi icin bugun odeme yaptim fakat ogrenci oldugumu dogrulama linkine girip islemi yapamadim ve bu yuzden 6.99 TL ucret kesildigi halde hala free hesaptayim ve uyeligim ger...

Jackie505

Newbie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Student Spotify

I originally was going to try out the Spotify Student Program, but it seemed that the Spotify database couldntc find me. I had already entered my card information and tried to get an account twice, thus having Spotify charge my card twice. An error b...

Newbie

I originally was going to try out the Spotify Student Program, but it seemed that the Spotify database couldntc find me. I had already entered my card information and tried to get an account twice, t...

Maxim

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo sumarme al plan familiar

me llego un mail de que he sido invitada a sumarme al plan premium pero no me accepta los datos siendo que son los mismos que puso el titular coloco

Newbie

 me llego un mail de que he sido invitada a sumarme al plan premium pero no me accepta los datos siendo que son los mismos que puso el titular coloco

Kikisangie

Newbie

353 Views

2 replies

0 likes

  • 353 Views
  • 2 replies
  • 0 likes

Subscriptions

Problem with unsubscription How do I unsubscribe, or change to the free subscription?¿?!

Newbie

Problem with unsubscription How do I unsubscribe, or change to the free subscription?¿?!

JoseAlarcon

Regular

555 Views

6 replies

0 likes

  • 555 Views
  • 6 replies
  • 0 likes