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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129072 Views

69 replies

9 likes

Premium for Family
  • 129072 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57627 Views

87 replies

4 likes

  • 57627 Views
  • 87 replies
  • 4 likes

Superuser Contribution Aitor peris

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

Newbie

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

Daisy

Spotify Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Info

I need to know my adress of my account!!! I can`t remember which one I used it, so, I need it because I want to add my sister on my family account!!!

Newbie

I need to know my adress of my account!!! I can`t remember which one I used it, so, I need it because I want to add my sister on my family account!!! 

Noah

Spotify Star

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unatherized charge

I was charged for premium but never signed up for it nor do I want Spotify premium

Newbie

I was charged for premium but never signed up for it nor do I want Spotify premium 

Alfredo

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change my country

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...

Newbie

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...

Alfredo

Roadie

500 Views

1 replies

0 likes

Account
country
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing payment data

Hello, I have Spotify Premium (Brazil) and I need to change my payment method. I just want to change the card that I use for paying. The card that I want to use now belongs to another person. They asks me to fill the spaces with name, adress, etc. be...

Newbie

Hello,   I have Spotify Premium (Brazil) and I need to change my payment method. I just want to change the card that I use for paying. The card that I want to use now belongs to another person...

meahtenoha

Spotify

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Solved!! adding son to my premium account

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

Casual Listener

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

TetonCowboy

Casual Listener

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t get in my account

Hi,i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to another email account. The problem is,this account is the ...

Newbie

Hi, i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to anoth...

Alfredo

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Changing Subscribtion

Hello, I'm currently using Spotify with Regular Premium Subscription. I got invitation for Premium for Family, how did i changing current subscription to Family ? My current subscription till 21/02. Thank you Regards,Redav

Casual Listener

Hello, I'm currently using Spotify with Regular Premium Subscription. I got invitation for Premium for Family, how did i changing current subscription to Family ?   My current subscription til...

Redav

Casual Listener

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Betaling mislukt

Hoi, Ik heb nu al voor de 3e maand een melding gekregen dat mijn betaling mislukt is, nu heb ik elke keer opnieuw een abbonement afsloten en is nooit 2x de abbonementskosten van mijn rekening afgehaald. Ik vraag me toch alleen wel af of meer mensen d...

Newbie

Hoi,    Ik heb nu al voor de 3e maand een melding gekregen dat mijn betaling mislukt is, nu heb ik elke keer opnieuw een abbonement afsloten en is nooit 2x de abbonementskosten van mijn r...

1098 Views

0 replies

0 likes

  • 1098 Views
  • 0 replies
  • 0 likes

Superuser Contribution Double charged

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payme...

Newbie

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works an...

Alfredo

Roadie

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago

Newbie

Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago

Daisy

Spotify Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Subscribed to premium and still on free

I subscribe to spotify premium through apple, and when I updated my credid card info the problems started. I got invoice for paying this months premium, but my spotify account still shows it's free. I have already called apple and everything is fine ...

Newbie

I subscribe to spotify premium through apple, and when I updated my credid card info the problems started. I got invoice for paying this months premium, but my spotify account still shows it's free. ...

geroj68

Newbie

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes

Arreter spotify premium sans avoir acces au compte

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes i...

Newbie

Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes identifiants et le mot de passe...

osornios

Spotify Star

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

30 gratis

Hallo, unzwar habe ich eine frage ich habe mir 30 tage gratis geholt. Ich habe 10 euro paysafecard eingelost. Wird die 10 paysafecard erst abgezogen wenn der 2 Monat beginnt ?

Newbie

Hallo, unzwar habe ich eine frage ich habe mir 30 tage gratis geholt. Ich habe 10 euro paysafecard eingelost. Wird die 10 paysafecard erst abgezogen wenn der 2 Monat beginnt ?      &nb...

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Paypal payment is not accepted

My subscription is running and the money was booked from Paypal each month without any issues. No it says "money transfer from Paypal didn't work. Please, update your details." So I went in my account, selected to update the details and configured Pa...

Casual Listener

My subscription is running and the money was booked from Paypal each month without any issues. No it says "money transfer from Paypal didn't work. Please, update your details." So I went in my a...

Bethany_Dawn

Community Legend

598 Views

3 replies

0 likes

  • 598 Views
  • 3 replies
  • 0 likes

Modo de pago

El mes anterior me hice hice premium, el cual pague por el modo pse, quiero xontinuar pero no me muestra la opcion por el modo de pago pse.

Newbie

El mes anterior me hice hice premium, el cual pague por el modo pse, quiero xontinuar pero no me muestra la opcion por el modo de pago pse.  

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

URGE. Duda respecto a tarjeta de pago.

Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de edad, ya tengo mi propia cuenta pero sin dinero. Mi...

Newbie

Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de ...

Brunelicia

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

When the offer is going to end

Hi.I took a premium offer (3 months only 0,99€) and now I don't want to continue having premium. But can I see anywhere when I started the premium and when 3 months is full? And I started premium in the end of December, so will it last till the end o...

Newbie

 Hi. I took a premium offer (3 months only 0,99€) and now I don't want to continue having premium. But can I see anywhere when I started the premium and when 3 months is full? And I started pre...

Bethany_Dawn

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes