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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193349 Views

123 replies

12 likes

  • 193349 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22033 Views

28 replies

4 likes

  • 22033 Views
  • 28 replies
  • 4 likes

Superuser Contribution How to change payment method and date

Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account, so if there is another way, I would be happy to g...

Newbie

Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account...

Alfredo

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email adress issue

I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?

Newbie

I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't hav...

Alfredo

Roadie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

Newbie

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...

Alfredo

Roadie

717 Views

1 replies

0 likes

iOS
Mobile
Windows
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription error

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...

Newbie

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...

Alfredo

Roadie

3197 Views

1 replies

0 likes

  • 3197 Views
  • 1 replies
  • 0 likes

Superuser Contribution FIDO 6 MONTHS FREE PREMIUM TRAIL PAYMENT ISSUE

Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment not accepted. I called my bank and they told me its not the ...

Newbie

Dear Spotify,   I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment ...

Alfredo

Roadie

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but still getting email reminders to pay

Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still receive email messages asking me to pay for subscription else the premium status goes missing, as per screenshot be...

Newbie

Hello there,    Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below:       However,    1- I still recei...

Alfredo

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment isnt acepted

triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one

Newbie

 triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one 

Alfredo

Roadie

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot pay with specific card "payment failed" HELP

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it still says "payment failed". I literally just purchsed...

Visitor

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it sti...

Alfredo

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating to student subs

Hi,I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, except the free playlists. Mike

Newbie

Hi, I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, ...

Alfredo

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for a subscription, and it didn't say I had premium even tho it said I payed, so I tried again

Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. Now I have been charged 20$, and I only wished to hav...

Newbie

Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. No...

Alfredo

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Zip code invalid

Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my address's zip code from the Israeli postal service websi...

Casual Listener

Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my addre...

Tomer1

Casual Listener

6922 Views

4 replies

2 likes

  • 6922 Views
  • 4 replies
  • 2 likes

Pague por 12 meses pero mi cuenta premium esta en pausa

El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta de Spotify y en mi correo. Sin embargo, mi cuenta ...

Newbie

El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta...

339 Views

0 replies

1 likes

  • 339 Views
  • 0 replies
  • 1 likes

Superuser Contribution Acount reactivation after payment

I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. Its still asking for update payment even though i've...

Newbie

I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. I...

SergioDavid

Roadie

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to my subscription?

We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it again only to have the PayPal not working as a pay...

Newbie

We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it...

SergioDavid

Roadie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extra charges

Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so somebody can help me with that why they chargue my debit...

Newbie

Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so someb...

SergioDavid

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get trial or pay for a subscription

Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?

Casual Listener

Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?

MihneaI

Casual Listener

229 Views

2 replies

0 likes

  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to remove subscripion and get my money back?

HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR

Newbie

Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back?   BR

SergioDavid

Roadie

246 Views

1 replies

1 likes

  • 246 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment

I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?

Newbie

I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this? 

SergioDavid

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought a premium for a month but premium didnt received

Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?

Newbie

Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do? 

SergioDavid

Roadie

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium. I signed up for the 90 day free Spotify which will and at the end of March.

I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill mother for the past three months. Is there anyway I can ...

Newbie

 I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill...

SergioDavid

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes