Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193349 Views
123 replies
12 likes
- 193349 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22033 Views
28 replies
4 likes
- 22033 Views
- 28 replies
- 4 likes
Superuser Contribution How to change payment method and date
Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account, so if there is another way, I would be happy to g...
Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account...
Roadie
417 Views
1 replies
0 likes
- 417 Views
- 1 replies
- 0 likes
Superuser Contribution Email adress issue
I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?
I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't hav...
Roadie
427 Views
1 replies
0 likes
- 427 Views
- 1 replies
- 0 likes
Superuser Contribution updates payment information
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...
Roadie
717 Views
1 replies
0 likes
iOS
Mobile
Windows
- 717 Views
- 1 replies
- 0 likes
Superuser Contribution Premium subscription error
So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...
So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...
Roadie
3197 Views
1 replies
0 likes
- 3197 Views
- 1 replies
- 0 likes
Superuser Contribution FIDO 6 MONTHS FREE PREMIUM TRAIL PAYMENT ISSUE
Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment not accepted. I called my bank and they told me its not the ...
Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment ...
Roadie
366 Views
1 replies
0 likes
- 366 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed, but still getting email reminders to pay
Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still receive email messages asking me to pay for subscription else the premium status goes missing, as per screenshot be...
Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still recei...
Roadie
505 Views
1 replies
0 likes
- 505 Views
- 1 replies
- 0 likes
Superuser Contribution My payment isnt acepted
triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one
triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one
Roadie
209 Views
1 replies
0 likes
- 209 Views
- 1 replies
- 0 likes
Superuser Contribution Cannot pay with specific card "payment failed" HELP
So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it still says "payment failed". I literally just purchsed...
So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it sti...
Roadie
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution Updating to student subs
Hi,I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, except the free playlists. Mike
Hi, I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, ...
Roadie
214 Views
1 replies
0 likes
- 214 Views
- 1 replies
- 0 likes
Superuser Contribution Payed for a subscription, and it didn't say I had premium even tho it said I payed, so I tried again
Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. Now I have been charged 20$, and I only wished to hav...
Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. No...
Roadie
232 Views
1 replies
0 likes
- 232 Views
- 1 replies
- 0 likes
Zip code invalid
Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my address's zip code from the Israeli postal service websi...
Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my addre...
Casual Listener
6922 Views
4 replies
2 likes
- 6922 Views
- 4 replies
- 2 likes
Pague por 12 meses pero mi cuenta premium esta en pausa
El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta de Spotify y en mi correo. Sin embargo, mi cuenta ...
El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta...
339 Views
0 replies
1 likes
- 339 Views
- 0 replies
- 1 likes
Superuser Contribution Acount reactivation after payment
I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. Its still asking for update payment even though i've...
I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. I...
Roadie
217 Views
1 replies
0 likes
- 217 Views
- 1 replies
- 0 likes
Superuser Contribution What happened to my subscription?
We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it again only to have the PayPal not working as a pay...
We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it...
Roadie
200 Views
1 replies
0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution Extra charges
Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so somebody can help me with that why they chargue my debit...
Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so someb...
Roadie
266 Views
1 replies
0 likes
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution Can't get trial or pay for a subscription
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Casual Listener
229 Views
2 replies
0 likes
- 229 Views
- 2 replies
- 0 likes
Superuser Contribution How to remove subscripion and get my money back?
HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Roadie
246 Views
1 replies
1 likes
- 246 Views
- 1 replies
- 1 likes
Superuser Contribution Payment
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
Roadie
221 Views
1 replies
0 likes
- 221 Views
- 1 replies
- 0 likes
Superuser Contribution I bought a premium for a month but premium didnt received
Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?
Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?
Roadie
202 Views
1 replies
0 likes
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium. I signed up for the 90 day free Spotify which will and at the end of March.
I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill mother for the past three months. Is there anyway I can ...
I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill...
Roadie
251 Views
1 replies
0 likes
- 251 Views
- 1 replies
- 0 likes