Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 88757 Views
- 54 replies
- 5 likes
- 88757 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11049 Views
- 24 replies
- 2 likes
- 11049 Views
- 24 replies
- 2 likes
Can’t get PREMIUM
I have problem with getting premium acc. I follow the steps, pay with my paypal and press on the final step where I agree with everything but then I get white page with spotify logo and my profile picture in top of the page...I tried more then 10x an...
- I have problem with getting premium acc. I follow the steps, pay with my paypal and press on the final step where I agree with everything but then I get white page with spotify logo and my profile pi...
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- Community Legend
- 658 Views
- 11 replies
- 0 likes
- 658 Views
- 11 replies
- 0 likes
Family Plan Subscription
Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' list. So I have to send invites again. Is there other ...
- Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' lis...
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- Community Legend
- 531 Views
- 5 replies
- 0 likes
- 531 Views
- 5 replies
- 0 likes
Solved!! Can't Activate 30 Day Trial or Buy Premium
So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...
- So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...
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- Regular
- 1490 Views
- 6 replies
- 0 likes
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FreePremium
- 1490 Views
- 6 replies
- 0 likes
Solved!! can't get premium, neither debit nor credit cards working
trying to go premium by using my both cards - credit and debit, neither of them works.my both cards are registered to Lithuania, but I'm currently in Indonesia. Can this be the issue?
- trying to go premium by using my both cards - credit and debit, neither of them works. my both cards are registered to Lithuania, but I'm currently in Indonesia. Can this be the issue?
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- Casual Listener
- 436 Views
- 2 replies
- 0 likes
- 436 Views
- 2 replies
- 0 likes
Change from Premium to standard, yet payments still being made
My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve????? i am now receiving an error message saying I can’t use Spotify out of the country for m...
- My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve????? i am now receiving an error...
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- Songwriter
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Trial subscription. I stsrted a 99 cent trial subscription on the 4th of december 2017
I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer please email me at
- I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer plea...
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- Songwriter
- 310 Views
- 1 replies
- 0 likes
- 310 Views
- 1 replies
- 0 likes
Credit Card Being used without my knowledge
apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to work spotify. I had to make an account just to try and...
- apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to wor...
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- Songwriter
- 454 Views
- 1 replies
- 0 likes
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fraudlawyersued
- 454 Views
- 1 replies
- 0 likes
Double billed on my very first payment...No Customer Service area?????
Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find. Posting a message on a public forum is a rather ancient...
- ...bsp; Posting a message on a public forum is a rather ancient Microsoft anti-social & inefficient way to solve problems. Also, could not find your "About Us" area that you wrote another c...
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- Spotify Star
- 331 Views
- 1 replies
- 1 likes
- 331 Views
- 1 replies
- 1 likes
I can’t cancel my subscription
Please help. Whenever I go to my Apple ID to cancel my subscriptions Spotify Premium doesn’t show up therefore I cannot cancel it and I need it to be cancelled TODAY. And I am 100% sure I have the premium because when I checked the account on Spotify...
- Please help. Whenever I go to my Apple ID to cancel my subscriptions Spotify Premium doesn’t show up therefore I cannot cancel it and I need it to be cancelled TODAY. And I am 100% sure I have the pr...
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- Spotify Star
- 512 Views
- 1 replies
- 0 likes
- 512 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Subscription Device **bleep** Offer
I received a notification via my Spotify mobile app concerning a **bleep** offer for an in-car device to stream music. It was subscription based. I was interested, but could not commit at the moment, as I was driving. I closed the app and lost the wi...
- I received a notification via my Spotify mobile app concerning a **bleep** offer for an in-car device to stream music. It was subscription based. I was interested, but could not commit at the moment,...
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- Spotify
- 9043 Views
- 5 replies
- 0 likes
- 9043 Views
- 5 replies
- 0 likes
Changing to family
I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What do I do now???
- I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What ...
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- Spotify Star
- 698 Views
- 3 replies
- 0 likes
- 698 Views
- 3 replies
- 0 likes
Cant use premium
I've cancelled my premium account. But I should use it until 04.03. Although I can't use it. It says get premium. What should I do now?
- I've cancelled my premium account. But I should use it until 04.03. Although I can't use it. It says get premium. What should I do now?
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- Casual Listener
- 368 Views
- 2 replies
- 0 likes
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AccountPremium
- 368 Views
- 2 replies
- 0 likes
Je ne suis pas capable de payer mon abonnement premium
Ca fait deux jours que j’essaie de me reabonner au premium, j’ai rentrer deux carte de credits prepayer differentes et ca ne fonctionne pas, a chaque fois ca me dis que il y a une erreur et de ressayer,et ca marche pas j’ai suvis les « conseils »du c...
- Ca fait deux jours que j’essaie de me reabonner au premium, j’ai rentrer deux carte de credits prepayer differentes et ca ne fonctionne pas, a chaque fois ca me dis que il y a une erreur et de ressay...
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- 225 Views
- 0 replies
- 0 likes
- 225 Views
- 0 replies
- 0 likes
cant update my payment details
Hi, so i have enough money in my account but i cant pay. I called the bank they say that the credit card has no problem. but i still get the unsuccesful error. what should i do
- Hi, so i have enough money in my account but i cant pay. I called the bank they say that the credit card has no problem. but i still get the unsuccesful error. what should i do
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- Regular
- 247 Views
- 1 replies
- 1 likes
- 247 Views
- 1 replies
- 1 likes
I can't buy Premium
Hello, why can't i buy Premium? I bought a VCC ONLY dor Spotify and it **bleep**ing suck that I can't get my premium i'm so mad right now. What do I do? My credit Card is VALID. Thanks ( not english im french )
- Hello, why can't i buy Premium? I bought a VCC ONLY dor Spotify and it **bleep**ing suck that I can't get my premium i'm so mad right now. What do I do? My credit Card is VALID. Thanks ( not e...
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- Casual Listener
- 281 Views
- 2 replies
- 0 likes
- 281 Views
- 2 replies
- 0 likes
subscription
I applied for a subscription by credit card, the money was withdrawn but I still do not subscribe. I want the money back, please.
- I applied for a subscription by credit card, the money was withdrawn but I still do not subscribe. I want the money back, please.
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- Community Legend
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Can’t pay suscription
I want to pay my monthly subscription but I can’t.. when I register my credit card it says it doesn’t match to a pay method from my country.
- I want to pay my monthly subscription but I can’t.. when I register my credit card it says it doesn’t match to a pay method from my country.
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- Community Legend
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Premium on ps4 but not phone
I have a spotify premium account on my ps4 that I've been using for about 6 months now, but when i tried using it on my phone its just standard spotify
- I have a spotify premium account on my ps4 that I've been using for about 6 months now, but when i tried using it on my phone its just standard spotify
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- Community Legend
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Transfer from iTunes premium to Spotify family
I stopped standard payment via itunes (as proposed) to enable transfer to spotify familty. Reply I got that premium will be stopped and set back to free account.Does this mean I lose all my playlists? I have invested tons of time to create them and I...
- I stopped standard payment via itunes (as proposed) to enable transfer to spotify familty. Reply I got that premium will be stopped and set back to free account. Does this mean I lose all my playlis...
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- Newbie
- 280 Views
- 2 replies
- 0 likes
- 280 Views
- 2 replies
- 0 likes
Codes
Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
- Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
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- Casual Listener
- 232 Views
- 2 replies
- 0 likes
- 232 Views
- 2 replies
- 0 likes