Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 165981 Views
- 110 replies
- 12 likes
- 165981 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18565 Views
- 27 replies
- 4 likes
- 18565 Views
- 27 replies
- 4 likes
Pre paid premium by vodafone,
Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...
- Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...
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- Community Legend
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Payment method
Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?
- Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?
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- Community Legend
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Unfortunately destroyed my gift card
Hey !I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ?Best Regards Maurice
- Hey ! I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ? Be...
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- Community Legend
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes
Why have i been charged?
Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? Can't find a way to contact Spotify
- Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? ...
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- Community Legend
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Solved!! PREMIUM ACCOUNT
Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can I only listen to offline songs if I download them? But should...
- Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can ...
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- Community Legend
- 447 Views
- 3 replies
- 0 likes
- 447 Views
- 3 replies
- 0 likes
Double payments
Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I did. Although I had done this I am still being charge...
- Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I di...
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- Community Legend
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Student premium uni days discount
I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student credntials are already associated with another spoti...
- I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student c...
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- Community Legend
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes
Updating Payment
I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.
- I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.
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- Newbie
- 239 Views
- 2 replies
- 1 likes
- 239 Views
- 2 replies
- 1 likes
Double Paying for Months
Good afternoone everyone! To my knowledge I only have one account with Spotify and LOVE IT! But after a couple months of premium I am being double charged. Does anyone have an 1800 number I could call for help?
- Good afternoone everyone! To my knowledge I only have one account with Spotify and LOVE IT! But after a couple months of premium I am being double charged. Does anyone have an 1800 number I could cal...
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- Newbie
- 225 Views
- 2 replies
- 0 likes
- 225 Views
- 2 replies
- 0 likes
I got Spotify premium but i still get advertisement in the german podcast "Fest & Flauschig"
Hello people,how it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad free for premium users now! I'm quite unhappy with that! Tha...
- Hello people, how it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad fre...
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- Casual Listener
- 315 Views
- 2 replies
- 2 likes
- 315 Views
- 2 replies
- 2 likes
Problem with premium account
I bought the premium version and now I would like to reuse the free version. What can I do? And furthermore Spotify deduct me 9,99€ for the monthly payment without even sending an email or something else, can I have my money back?
- I bought the premium version and now I would like to reuse the free version. What can I do? And furthermore Spotify deduct me 9,99€ for the monthly payment without even sending an email or something ...
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- Community Legend
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Can't update payment method
Hi.I had to change my credit card due to it being cloned, now when I try to update my payment method, I can't . I hit the update button and nothing happens, it just reloads the same page. I thought it was because I was on my mobile phone so I tried t...
- Hi. I had to change my credit card due to it being cloned, now when I try to update my payment method, I can't . I hit the update button and nothing happens, it just reloads the same page.&...
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- Casual Listener
- 335 Views
- 3 replies
- 0 likes
- 335 Views
- 3 replies
- 0 likes
Code Card got scratched
Hi,I made a huge mistake trying to use a screwdriver to get my Code. Now I can´t read the last three letters. I have the receipt. What can I do now? Thanks for any Help. Greetings from Germany.
- Hi, I made a huge mistake trying to use a screwdriver to get my Code. Now I can´t read the last three letters. I have the receipt. What can I do now? Thanks for any Help. Greetings...
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- Community Legend
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Free trial
Hi guys,I have a question I just start my account with you with a student Discount. However, I am not sure if the free trial is aplicable to my case? Or if it is what do I need to claim the free trial.Thanks in advance for you help. Best Wishes
- Hi guys, I have a question I just start my account with you with a student Discount. However, I am not sure if the free trial is aplicable to my case? Or if it is what do I need to claim the free tr...
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- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
6-months free subscription
Hey, I signed up for a 6-months free Premium plan with my Rogers carrier. I was charged for the Premium plan when I shouldn't have been. This might have been because I linked the promo code to my Facebook account, but I just wanted to find out if the...
- Hey, I signed up for a 6-months free Premium plan with my Rogers carrier. I was charged for the Premium plan when I shouldn't have been. This might have been because I linked the promo code to my Fac...
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- Spotify Star
- 606 Views
- 1 replies
- 0 likes
- 606 Views
- 1 replies
- 0 likes
Not Allowed to Update Payment Information
Hi ! My account has been telling that the payment failed and that I need to update the payment method.I have been trying to do that but it doesn't allow me. When I click update on the subscription tab, it just reloads the same page, it does not take ...
- Hi ! My account has been telling that the payment failed and that I need to update the payment method. I have been trying to do that but it doesn't allow me. When I click update on the subscription ...
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- 137 Views
- 0 replies
- 0 likes
- 137 Views
- 0 replies
- 0 likes
Updating my card
My card is about to run out and I'd like to update my card details before my subscription is cancelled but when I go to my subsrciption page and click on the option to update my card nothing happens, and the new page isn't opened.Any help I could hav...
- My card is about to run out and I'd like to update my card details before my subscription is cancelled but when I go to my subsrciption page and click on the option to update my card nothing happens,...
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- Newbie
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Premium
I paid for 1 month of subscription via dragonpay. But my account is still paused. I already logged out and logged back in. Can you pls check if I have another account? if I do, please delete them. The account that I've been using is *snip*. Please he...
- I paid for 1 month of subscription via dragonpay. But my account is still paused. I already logged out and logged back in. Can you pls check if I have another account? if I do, please delete them. Th...
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- Community Legend
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
I made a payment but gave my e-mail wrong
Salutations. I made a payment for student discount and showed the necessary evidence to prove I’m a university student at the moment but the thing is I typed “uludag.edu.tr” instead of “ogr.uludag.edu.tr” and now the approval mail will not come at al...
- Salutations. I made a payment for student discount and showed the necessary evidence to prove I’m a university student at the moment but the thing is I typed “uludag.edu.tr” instead of “ogr.ulud...
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- 129 Views
- 0 replies
- 0 likes
- 129 Views
- 0 replies
- 0 likes
Premium by PayPal
When I'm trying to buy Spotify premium by PayPal i got this message : "W tej chwili nie mozemy zrealizowac Twojej platnosci ani skonfigurowacc wstepnie zatwierdzonych platnosci. Sprobuj ponownie pozniej." (Put it into translator if you can't understa...
- When I'm trying to buy Spotify premium by PayPal i got this message : "W tej chwili nie mozemy zrealizowac Twojej platnosci ani skonfigurowacc wstepnie zatwierdzonych platnosci. Sprobuj ponownie pozn...
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- Community Legend
- 1774 Views
- 1 replies
- 0 likes
- 1774 Views
- 1 replies
- 0 likes