Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 122580 Views
- 81 replies
- 10 likes
- 122580 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14645 Views
- 27 replies
- 2 likes
- 14645 Views
- 27 replies
- 2 likes
Signed up to family premium, will my old premium subscription automatically cancel?
I have my own premium account but my dad has signed up the family to a new family premium account - will i still be charged for my old premium account?
- I have my own premium account but my dad has signed up the family to a new family premium account - will i still be charged for my old premium account?
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- Composer
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Cant cancel premium
I signed up for 3 months of spotify premium for 99 cents awhile ago and now when I go to cancle my subscriptions it tells me im already on spotify free but when I use my spotify I still have premium feature, I want to make sure I dont get charged. Ho...
- I signed up for 3 months of spotify premium for 99 cents awhile ago and now when I go to cancle my subscriptions it tells me im already on spotify free but when I use my spotify I still hav...
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- Composer
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Bank got charged but premium not extended
Hi,My spotify premium is only 1 day left and i tried to extend my subscription just like usual. I bought 3month membership with payment method using ATM transfer via mobile banking . My bank account got charged but i'm not received my confirmation em...
- Hi, My spotify premium is only 1 day left and i tried to extend my subscription just like usual. I bought 3month membership with payment method using ATM transfer via mobile banking . My bank accoun...
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- Composer
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Solved!! Unexpectedly subscribed from Premium to Free
Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it th...
- Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get w...
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- Composer
- 881 Views
- 1 replies
- 0 likes
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FreePremiumSubscription
- 881 Views
- 1 replies
- 0 likes
PAYMENT CHARGE QUESTION
Hi! I'm New to premium subscription. I just want to confirm if - what if I registered to a premium monthly and my card does not have suffecient balance for the next month, what will happen? will they charge me twice when I reload my card or will they...
- Hi! I'm New to premium subscription. I just want to confirm if - what if I registered to a premium monthly and my card does not have suffecient balance for the next month, what will happen? will they...
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- Newbie
- 1559 Views
- 1 replies
- 0 likes
- 1559 Views
- 1 replies
- 0 likes
Family NOT WORKING...HELP! Apple here we come!
1. Son had his own Premium Account.2. I subscribed to Spotify Family.3. Me and my partner downloaded Spotify App.4. Sent invites to partner and son.5. When son uses it I can’t.6. When partner uses it I can’t.7. Rubbish/non existent help.8. Resent inv...
- 1. Son had his own Premium Account. 2. I subscribed to Spotify Family. 3. Me and my partner downloaded Spotify App. 4. Sent invites to partner and son. 5. When son uses it I can’t. 6. When partn...
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- Spotify Star
- 321 Views
- 3 replies
- 0 likes
- 321 Views
- 3 replies
- 0 likes
Superuser Contribution My debit card was wrongly charged two times
Good day Spotify, my debit card was charged 2 times even though I haven't submitted my id or transcript yet for the student premium. Please fix this.
- Good day Spotify, my debit card was charged 2 times even though I haven't submitted my id or transcript yet for the student premium. Please fix this.
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- Casual Listener
- 261 Views
- 2 replies
- 0 likes
- 261 Views
- 2 replies
- 0 likes
Superuser Contribution Moved countries and want to purchase Spotify family
Hi,Recently moved from France to Switzerland, bank accounts and credit cards are still all French (although there is a swiss card). I'm trying to purchase Spotify family but I cant do it with either card - French or Swiss.How can I do this ?Thanks
- Hi, Recently moved from France to Switzerland, bank accounts and credit cards are still all French (although there is a swiss card). I'm trying to purchase Spotify family but I cant do it with...
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- Roadie
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Superuser Contribution Signed up and got got charged for premium but got no reciete and no premium
I signed up for premium a week ago i added 10 into my account so I could get premium and when I sign up I got premium for 7 days thinking it some ad or something, well goes by till day of yesterday (2/20/18) where it tells me my 7 day trial ended so ...
- I signed up for premium a week ago i added 10 into my account so I could get premium and when I sign up I got premium for 7 days thinking it some ad or something, well goes by till day of yeste...
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- Roadie
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
Superuser Contribution 30 days not working
It said 30 days free but I need to provide a billing information. Now that I provided my info, it was sucessful but how come it will only end till a month from now .Isn't it supposed to be 2 months? 30 days free and a subscription. Please help thanks...
- It said 30 days free but I need to provide a billing information. Now that I provided my info, it was sucessful but how come it will only end till a month from now .Isn't it supposed to be 2 months? ...
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- Roadie
- 389 Views
- 1 replies
- 0 likes
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Android
- 389 Views
- 1 replies
- 0 likes
Superuser Contribution Charged for standard instead of premium in error
My account was paused and I needed to enter a new payment method. When I did, instead of charging me for the premium for family subscription I've had for months, it defaulted to $9.99 for a standard premium subscription (I was not given an option to ...
- My account was paused and I needed to enter a new payment method. When I did, instead of charging me for the premium for family subscription I've had for months, it defaulted to $9.99 for ...
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- Roadie
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
Superuser Contribution can´t unsuscribe from spotify premium
help! I followed the indications and it says that I belong to a familiy plan. That's wrong, I only suscribed to premium. How can I cancel the subscription?
- help! I followed the indications and it says that I belong to a familiy plan. That's wrong, I only suscribed to premium. How can I cancel the subscription?
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- Roadie
- 311 Views
- 1 replies
- 0 likes
- 311 Views
- 1 replies
- 0 likes
Solved!! spotify Germany and tmobile
I used spotify premium through my phone contract with t-mobile germany but had to pause the contract for 6 months. This also paused my spotify premium subscription (obviously). Now, my contract continues and so do all my services except it hasn't res...
- I used spotify premium through my phone contract with t-mobile germany but had to pause the contract for 6 months. This also paused my spotify premium subscription (obviously). Now, my contract conti...
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- Spotify Star
- 520 Views
- 3 replies
- 0 likes
- 520 Views
- 3 replies
- 0 likes
Old account
I had an old account yet my friend took it and changed the password, I can’t cancel my payment through the account and it would cost at my bank to do so, any help would be appreciated
- I had an old account yet my friend took it and changed the password, I can’t cancel my payment through the account and it would cost at my bank to do so, any help would be appreciated
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- Community Legend
- 274 Views
- 3 replies
- 0 likes
- 274 Views
- 3 replies
- 0 likes
PLAN FAMILIAR NO SIRVE
Intento ingresar al plan familia y lo unico que hace es arrorgarme error de que no me puedo unir. A que se se debe y que solucion me pueden brindar?
- Intento ingresar al plan familia y lo unico que hace es arrorgarme error de que no me puedo unir. A que se se debe y que solucion me pueden brindar?
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- Newbie
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
I cannot login to my account and now i am being charged continiously
Hello, the account that i cannot login is fekish30. I am logged in at my Android and Sonos, but i dont have hte option to change password or login to another device! Thus i am trying to cancel, but i dont have the option either, and now i am stuck! H...
- Hello, the account that i cannot login is fekish30. I am logged in at my Android and Sonos, but i dont have hte option to change password or login to another device! Thus i am tryin...
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- Community Legend
- 406 Views
- 4 replies
- 0 likes
- 406 Views
- 4 replies
- 0 likes
Superuser Contribution Every month subscription pauzed
Hi, I have my bank account via Ideal attached to my Spotify account but kee getting a your subsrciption has been pauzed every month resulting in manual payment and resending family invites..submitted a support request without any answer. This is gett...
- Hi, I have my bank account via Ideal attached to my Spotify account but kee getting a your subsrciption has been pauzed every month resulting in manual payment and resending family invites.....
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- Casual Listener
- 378 Views
- 3 replies
- 0 likes
- 378 Views
- 3 replies
- 0 likes
Problemi con il pagamento sconto studenti
Stamattina ho richiesto l'attivazione dell'account premium con lo sconto studenti. Dopo aver inserito i dati della mia carta di credito e stato effettuato il pagamento (ho ricevuto l'sms dell'addebito della mia banca), tuttavia non sono stata reindir...
- Stamattina ho richiesto l'attivazione dell'account premium con lo sconto studenti. Dopo aver inserito i dati della mia carta di credito e stato effettuato il pagamento (ho ricevuto l'sms dell'...
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- Casual Listener
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Solved!! Denon reciever "spotify premium is required"
Hi, I'm trying to register my denon reciever to spotify but I keep getting this message:"Spotify premium is required for this device please purchase a premium subscription on www.spotify.com"Please note that I payed for a premium account but it is us...
- Hi, I'm trying to register my denon reciever to spotify but I keep getting this message: "Spotify premium is required for this device please purchase a premium subscription on www.spotify.com...
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- Community Legend
- 647 Views
- 1 replies
- 0 likes
- 647 Views
- 1 replies
- 0 likes
Solved!! Old Email Account was being charged without me knowing
I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payment was just itunes every month on my statement so I...
- I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payme...
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- Spotify Star
- 331 Views
- 1 replies
- 0 likes
- 331 Views
- 1 replies
- 0 likes