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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55937 Views
  • 23 replies
  • 5 likes
  • 55937 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 34147 Views
  • 19 replies
  • 2 likes
  • 34147 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23543 Views
  • 12 replies
  • 1 likes
  • 23543 Views
  • 12 replies
  • 1 likes

Superuser Contribution Problema con el pago

PlanFree/PremiumCountryArgentinaDeviceiphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEl día 19/7 quise realizar el pago de una suscripción por un año con mi tarjeta de debito. Rellene todos los datos de la tarjeta...

  • Visitor
  • Plan Free/Premium Country Argentina Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue El día 19/7 quise realizar el pago de una suscr...
  • Mihail
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • problema con el pago tarjeta
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalar premiun

PlanFree/PremiumCountryMéxico a usaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenos días, quiero regalar un plan spotify premiun a un familiar en usa, pero yo ...

  • Visitor
  • Plan Free/Premium Country México a usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue B...
  • Mihail
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Switch from Premium to Premium Family

I purchased a Gift Card for 3 months of Spotify Premium and applied to my account. However I didn't realise this is different to Premium Family which is what I actually wanted. How can I switch plans without having to pay again which is all that the ...

  • Visitor
  • I purchased a Gift Card for 3 months of Spotify Premium and applied to my account.  However I didn't realise this is different to Premium Family which is what I actually wanted.  How can I ...
  • TreyAnastasio
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in with email to premium subscription

Device iPhone 12 My Question or IssueIf I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps saying the login/password is wrong but I JUST RESET IT so I know it’s right. I...

  • Visitor
  •     Device iPhone 12   My Question or Issue If I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps ...
  • Novy
  • Moderator
  • 820 Views
  • 8 replies
  • 6 likes
  • 820 Views
  • 8 replies
  • 6 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • Plan Free/Premium Country Brazil Device (Motorola, Moto E5) Operating System (Android)   My Question or Issue so, hey guys, this has been going on for a few days and I don't know what ...
  • Alex
  • Moderator
  • 934 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 934 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription, but cannot download music

Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that he needs a Premium subscription to download music....

  • Newbie
  • Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that...
  • CarlosE
  • Moderator
  • 8598 Views
  • 5 replies
  • 0 likes
  • 8598 Views
  • 5 replies
  • 0 likes

Superuser Contribution Already used 4 years of my Student subscription, but my account is only 3 years old.

Hi my name is Michael. In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student. I applied for the student discount and since November 2018 ...

  • Casual Listener
  • Hi my name is Michael.   In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student....
  • Mihail
  • Spotify Legend
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Problem

PlanDUO PremiumCountryThailandDeviceSamsung Galaxy Note 10 My Question or IssueLast month I registered for premium DUO on the 30th of June, the payment option is through my phone service, which I also received a 2-month free trial. This month July I ...

  • Visitor
  • Plan DUO Premium Country Thailand Device Samsung Galaxy Note 10    My Question or Issue Last month I registered for premium DUO on the 30th of June, the payment option is through my...
  • Novy
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Switching from premium family to premium student

PlanPremium family My Question or IssueMy partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to switch to a premium student subscription before the family plan is cancelled. The ...

  • Visitor
  • Plan Premium family       My Question or Issue My partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to sw...
  • MateusM
  • Rising Star 4
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 week premium

Hi, I would just like to ask because I can't find my one time payment for one week did they removed it? Because in Premium Mini you can only download 30 songs so, I want to know if they removed it or not.PlanPremium MiniCountryPhilippinesDeviceSamsun...

  • Visitor
  • Hi, I would just like to ask because I can't find my one time payment for one week did they removed it? Because in Premium Mini you can only download 30 songs so, I want to know if they removed it or...
  • Julian
  • Moderator
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Change to a new subscription type early

Plan: Premium IndividualCountry: India My Question or IssueI am currently subscribed to Premium Individual and have paid till the beginning of 2022. I would like to change to a Duo subscription right now. I am happy to forfeit any remaining months on...

  • Visitor
  • Plan: Premium Individual Country: India   My Question or Issue I am currently subscribed to Premium Individual and have paid till the beginning of 2022. I would like to change to a...
  • Billy-J
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Duo
    Individual
    Subscription
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo not staying as Duo

Edit: apparently I complained enough through the day that it actually fixed itself! Apologies! PlanPremium, trying for DuoCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid? My Question or IssueSo I've been trying to get my s/o and I on d...

  • Visitor
  • Edit: apparently I complained enough through the day that it actually fixed itself! Apologies!   Plan Premium, trying for Duo Country USA Device Samsung Galaxy Note 10+ Operating System ...
  • Alex
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! [iOS][Partnership] Simultaneous listening on Duo not working

I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan. However, when they are listening on their phone I can't listen on mine and vice-...

  • Visitor
  • I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan.    However, when ...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for a year for Premium Individual and a few days later was unsuccessful upgrading to Duo

Ok, so why do I have to lose the $99 I paid for a year's worth of Premium Individual (on July 2, 2021) before Spotify will let me upgrade to the Premium Duo plan...tried to do so just a few days after paying for Premium Individual. I thought I could ...

  • Casual Listener
  • Ok, so why do I have to lose the $99 I paid for a year's worth of Premium Individual (on July 2, 2021) before Spotify will let me upgrade to the Premium Duo plan...tried to do so just a few days afte...
  • Eni
  • Moderator
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Have premium but still get ads

I have premium but still get ads but only on jre. Im about to unsubscribe if this can't be fixed. I used to just skip them at the start but now they are intrusive in the middle of the podcast. If this isn't fixed ill just torrent the show one of the ...

  • Casual Listener
  • I have premium but still get ads but only on jre. Im about to unsubscribe if this can't be fixed. I used to just skip them at the start but now they are intrusive in the middle of the podcast. If thi...
  • MikeFi
  • Casual Listener
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscribed to Premium, and still get ads in podcasts

PlanPremium CountryUS Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueI've been listening to the JRE podcast and noticed that before and during episodes I will get an ad. After speaking to someone from support chat, I was infor...

  • Newbie
  •   Plan Premium   Country US   Operating System (iOS 10, Android, Windows 10,etc.)   My Question or Issue I've been listening to the JRE podcast and noticed that before ...
  • MikeFi
  • Casual Listener
  • 1074 Views
  • 3 replies
  • 6 likes
  • 1074 Views
  • 3 replies
  • 6 likes

Different countries. Países diferente

Hello, does anyone know if I buy spotify premium duo and I am in one country and the other person in another country can still use it? Hola, alguien sabe si compro duo premium y estoy en un país y la otra persona en otro país lo puede usar igual??

  • Visitor
  • Hello, does anyone know if I buy spotify premium duo and I am in one country and the other person in another country can still use it?   Hola, alguien sabe si compro duo premium y estoy en un ...
  • TreyAnastasio
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Globe Prepaid Payment Method is gone?

Plan Student PremiumCountry Philippines DeviceRedmi Note 7Operating System My Question or IssueGood day all,I'm currently on student premium plan (charges me 65 php monthly), and my payment method is Globe Prepaid (an additional 10 php is charged) bu...

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  • Regular
  •   Plan  Student Premium Country  Philippines   Device Redmi Note 7 Operating System     My Question or Issue Good  day all, I'm currently on student pr...
  • Ver
  • Spotify Legend
  • 454 Views
  • 5 replies
  • 0 likes
  • globe
    ph
  • 454 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payment approved and premium suspended

I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?

  • Visitor
  • I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why? 
  • Elena
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 1 replies
  • 0 likes

3 month free trail

My Question or IssueI just started my free 3 month trail of Premium a couple of weeks ago. What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wait until the free trail is over?

  • Newbie
  •   My Question or Issue I just started my free 3 month trail of Premium a couple of weeks ago.  What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wa...
  • TreyAnastasio
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes