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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69871 Views

18 replies

94 likes

  • 69871 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133985 Views

69 replies

10 likes

Premium for Family
  • 133985 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

71758 Views

89 replies

4 likes

  • 71758 Views
  • 89 replies
  • 4 likes

Charged Twice

I recently tried to switch to student discount and I got charged for both at once. looking for refund

Newbie

I recently tried to switch to student discount and I got charged for both at once.  looking for refund 

Maxim

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Spotify ogrenci uyeligi

Spotify ogrenci premium uyeligi icin bugun odeme yaptim fakat ogrenci oldugumu dogrulama linkine girip islemi yapamadim ve bu yuzden 6.99 TL ucret kesildigi halde hala free hesaptayim ve uyeligim gerceklesmedi yardim istiyorum

Newbie

Spotify ogrenci premium uyeligi icin bugun odeme yaptim fakat ogrenci oldugumu dogrulama linkine girip islemi yapamadim ve bu yuzden 6.99 TL ucret kesildigi halde hala free hesaptayim ve uyeligim ger...

Jackie505

Newbie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Student Spotify

I originally was going to try out the Spotify Student Program, but it seemed that the Spotify database couldntc find me. I had already entered my card information and tried to get an account twice, thus having Spotify charge my card twice. An error b...

Newbie

I originally was going to try out the Spotify Student Program, but it seemed that the Spotify database couldntc find me. I had already entered my card information and tried to get an account twice, t...

Maxim

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo sumarme al plan familiar

me llego un mail de que he sido invitada a sumarme al plan premium pero no me accepta los datos siendo que son los mismos que puso el titular coloco

Newbie

 me llego un mail de que he sido invitada a sumarme al plan premium pero no me accepta los datos siendo que son los mismos que puso el titular coloco

Kikisangie

Newbie

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Subscriptions

Problem with unsubscription How do I unsubscribe, or change to the free subscription?¿?!

Newbie

Problem with unsubscription How do I unsubscribe, or change to the free subscription?¿?!

JoseAlarcon

Regular

681 Views

6 replies

0 likes

  • 681 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't add artists that I like after joining premium

I joined the premium yesterday and i lost the feature to add more artists that I like like I did before I joined the premium. Also I can't choose several artists to play their playlists combined like I did in the free version.Is there a reason for th...

Casual Listener

I joined the premium yesterday and i lost the feature to add more artists that I like like I did before I joined the premium. Also I can't choose several artists to play their playlists combined like...

GiladK

Casual Listener

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes

Ininal kart ile odeme sorunu

Hello,I was in the family membership for 3 months then i quit. Now i want to pay my premium puchase but when i use mu Ininal card it doesnt work. I am sure that the card information is all true and have the money needed. Thank you for your support..

Newbie

Hello, I was in the family membership for 3 months then i quit. Now i want to pay my premium puchase but when i use mu Ininal card it doesnt work. I am sure that the card information is all true and...

puppybiebs

Newbie

1039 Views

1 replies

2 likes

  • 1039 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problemas Premium Estudiante

Anoche contraté el spotify para estudiantes, ya me llegó el correo de que confirma de que soy estudiante y hasta se hizo el cobro correspondiente pero sigo teniendo el spotify free. Ya inicié sesión de nuevo en la app y sigue igual.

Newbie

Anoche contraté el spotify para estudiantes, ya me llegó el correo de que confirma de que soy estudiante y hasta se hizo el cobro correspondiente pero sigo teniendo el spotify free. Ya inicié sesión ...

Carlos6264

Newbie

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

Solved!! Moving to Qatar: will Spotify be available?

I am considering a student subscription or a premium, but I need to know that it will work when I move in 4 mos from the US to Qatar.Thanks.

Newbie

I am considering a student subscription or a premium, but I need to know that it will work when I move in 4 mos from the US to Qatar. Thanks.

Maxim

Spotify Star

3529 Views

1 replies

0 likes

  • 3529 Views
  • 1 replies
  • 0 likes

Superuser Contribution zip code

I live in israel and when i put my zip code spotify app won't let me proceed to the next step pls help

Casual Listener

I live in israel and when i put my zip code spotify app won't let me proceed to the next step pls help

SergioDavid

Roadie

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong account

So I apparently have two accounts, one is a random one and the other is my Facebook (main) one and I didn’t realize I had two. I accidentally paid for premium on the other account that I have never used. What do I do? Can I get premium on my main wit...

Newbie

So I apparently have two accounts, one is a random one and the other is my Facebook (main) one and I didn’t realize I had two. I accidentally paid for premium on the other account that I have never u...

SergioDavid

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charhed twice

My credit card is getting charged twice a month. I am using one account wich i sti) l want to pay for but the otjer cjarge is from a old account i no lonher use or remember

Newbie

My credit card is getting charged twice a month. I am using one account wich i sti) l want to pay for but the otjer cjarge is from a old account i no lonher use or remember 

SergioDavid

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancellation

I want to cancel Spotify premium but it’s nit letting me

Newbie

I want to cancel Spotify premium but it’s nit letting me

SergioDavid

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a subscription, but Premium was deactivated out of sudden

I have a subscription on monthly base. I have receipts of all payments that they are done on time without problems. Since two days, I am not able to use the premium functions of Spotify. I looked in the account and found that I am downgraded to "Free...

Newbie

I have a subscription on monthly base. I have receipts of all payments that they are done on time without problems. Since two days, I am not able to use the premium functions of Spotify. I looked in ...

SergioDavid

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Country Settings

I'm trying to change the country settings (from New Zealand to Canada) of my Premium account so that I can update my payment information but have had no luck. The country is currently greyed out (set to New Zealand) and I am unable to change it throu...

Newbie

I'm trying to change the country settings (from New Zealand to Canada) of my Premium account so that I can update my payment information but have had no luck. The country is currently greyed out (set...

SergioDavid

Roadie

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment being charged in two cards

i have a family subscription that i initially started paying with one card, but then spotify told me that the pyment wasn't going through, so i payed with another card and now it looks like i'm paying with both cards, because i have the charge made o...

Newbie

i have a family subscription that i initially started paying with one card, but then spotify told me that the pyment wasn't going through, so i payed with another card and now it looks like i'm payin...

SergioDavid

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Canje de tarjeta de prepago

Ingrese el PIN de la tarjeta de prepago, me lo canjearon, pero no tengo servicio y no puedo descargar musica.

Casual Listener

Ingrese el PIN de la tarjeta de prepago, me  lo canjearon, pero no tengo servicio y no puedo descargar musica.

ambro_guti

Casual Listener

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Change free account to premium

HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I change my app to premium?

Newbie

HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I c...

Luke

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Payment options that doesn't require credit card/paypal?

Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And apparently I can't use Visa gift cards as well. Is there ...

Visitor

Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And appare...

Maxim

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Student discount problem

I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?

Newbie

I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes