Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 185461 Views
- 116 replies
- 12 likes
- 185461 Views
- 116 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 21081 Views
- 28 replies
- 4 likes
- 21081 Views
- 28 replies
- 4 likes
changing payment
I have to change my cc info but its not working. "Update" is not working just refreshing page...
- I have to change my cc info but its not working. "Update" is not working just refreshing page...
-
-
- Newbie
- 586 Views
- 3 replies
- 3 likes
-
Payment
- 586 Views
- 3 replies
- 3 likes
Payment problems
Hello all.I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, It says that: Payment failed. Try again, or use a dif...
- Hello all. I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, ...
-
-
- Newbie
- 346 Views
- 2 replies
- 0 likes
- 346 Views
- 2 replies
- 0 likes
using multiple gift cards
was given six $10 gift cards and was able to enter four of them, got to the last two and got 'something went wrong'. tried refreshing and waited a few hours to come back and try again, still getting the same message. there's a link that directs me to...
- was given six $10 gift cards and was able to enter four of them, got to the last two and got 'something went wrong'. tried refreshing and waited a few hours to come back and try again, still getting ...
-
-
- Regular
- 613 Views
- 2 replies
- 0 likes
- 613 Views
- 2 replies
- 0 likes
SPOTIFY WONT ACCEPT MY CREDIT CARD
So I've tried to sign up premium (with the student offer, I have been verified) and it keeps telling me "my bank is having a bad day or to check if my credit card is ok". My credit card has more than enough room for a 5$ charge, I even called the ban...
- So I've tried to sign up premium (with the student offer, I have been verified) and it keeps telling me "my bank is having a bad day or to check if my credit card is ok". My credit card has more than...
-
-
- Newbie
- 736 Views
- 4 replies
- 2 likes
- 736 Views
- 4 replies
- 2 likes
Cancelled premium and then was charged again
I cancelled my premium subscription and even asked the live support to have my credit card information removed from the account, but for absolutely no reason whatsoever the next day I find out that my subscription has been activated again with absolu...
- I cancelled my premium subscription and even asked the live support to have my credit card information removed from the account, but for absolutely no reason whatsoever the next day I find out that m...
-
-
- Casual Listener
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Getting the 60 day free trial
hola¿como estas?la verdad es que siempre spotify ha hecho el anuncio de 30 dias gratis y no 60 por lo que puede que ta hayan desinformado por otro medio.espero te haya servido.
- hola ¿como estas? la verdad es que siempre spotify ha hecho el anuncio de 30 dias gratis y no 60 por lo que puede que ta hayan desinformado por otro medio. espero te haya servido.
-
-
- Roadie
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
6 month Fido Trial ended early?
Got a 6 month trial with Fido (pulse plan) and it ended early, I didn’t cancel it, and it’s only been one week since I’ve started the trial.
- Got a 6 month trial with Fido (pulse plan) and it ended early, I didn’t cancel it, and it’s only been one week since I’ve started the trial.
-
-
- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Solved!! "Update" to change payment isn't bringing me to the right page
I've recently changed my credit card and needed to update my payment information. However, whenever I click "Update" on the subscription page, it stays on the same page instead of the page where I update my information. Any alternate ways to change p...
- I've recently changed my credit card and needed to update my payment information. However, whenever I click "Update" on the subscription page, it stays on the same page instead of the page where...
-
-
- Casual Listener
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Zipcode does work
Hey im trying to enter my zipcode in the 30days trail but it says my zipcode is wrong"Enter a valid zip or postal code."I tripled checked it and the zipcode is fine even tried some of my friends...
- Hey im trying to enter my zipcode in the 30days trail but it says my zipcode is wrong "Enter a valid zip or postal code." I tripled checked it and the zipcode is fine even tried some of my friends....
-
- 172 Views
- 0 replies
- 0 likes
- 172 Views
- 0 replies
- 0 likes
Payment while overseas
I'm an Aussie traveling in South America. I recently paid the $140 or so to subscribe for a year. The money has left my bank account, but I am receiving a scary, red message saying my account will be cancled if I don't update my details. What's the g...
- I'm an Aussie traveling in South America. I recently paid the $140 or so to subscribe for a year. The money has left my bank account, but I am receiving a scary, red message saying my account will be...
-
- 133 Views
- 0 replies
- 0 likes
- 133 Views
- 0 replies
- 0 likes
2 times take me for premium but still free
Iki kez para cekildi ama hala premium olamadm
- Iki kez para cekildi ama hala premium olamadm <removed sensitive info>
-
-
- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
pagamento effettuato account non attivo
salve, volevo effettuare l'upgrade per studenti, mi sono stati prelevati i soldi dallacarta (ho il messaggio della banca), ma al momento di inserire i documenti dell'università, il sistema è andato in tilt e non mi è stato effettuato l'aggiornamento....
- salve, volevo effettuare l'upgrade per studenti, mi sono stati prelevati i soldi dallacarta (ho il messaggio della banca), ma al momento di inserire i documenti dell'università, il sistema è andato i...
-
-
- Newbie
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
60 days free + family?
How do we sign up to the 60 days free trial under a family subscription?
- How do we sign up to the 60 days free trial under a family subscription?
-
-
- Spotify Star
- 465 Views
- 3 replies
- 0 likes
- 465 Views
- 3 replies
- 0 likes
Subscription problem
Hi, I'm from Israel but I recently started studying abroad in Ukraine.Spotify is recently available in Israel but stil not in Ukraine.Can I still manage a Spotify subscription using an Israeli debt card and use it in Ukraine?
- Hi, I'm from Israel but I recently started studying abroad in Ukraine. Spotify is recently available in Israel but stil not in Ukraine. Can I still manage a Spotify subscription using an Israeli de...
-
- 182 Views
- 0 replies
- 0 likes
- 182 Views
- 0 replies
- 0 likes
Solved!! Full year payment combined with a family subscription.
Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sybscription from single Premium til Family Premium, ...
- Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sy...
-
-
- Casual Listener
- 878 Views
- 5 replies
- 1 likes
- 878 Views
- 5 replies
- 1 likes
when spotify will be available in israel?
when spotify will be available in israel?
- when spotify will be available in israel?
-
-
- Community Legend
- 817 Views
- 1 replies
- 0 likes
- 817 Views
- 1 replies
- 0 likes
Associated premium account won't show as cancelled
I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscription. When I try signing up for a family premium ac...
- I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscrip...
-
-
- Newbie
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Free Spotify No Premium
How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.
- How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.
-
-
- Regular
- 275 Views
- 2 replies
- 0 likes
- 275 Views
- 2 replies
- 0 likes
Pagamento PayPal non funziona
Un saluto a tutti, non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del pagamento di Spotify.Tengo a precisare che ho gia' utilizzat...
- Un saluto a tutti, non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del ...
-
-
- Community Legend
- 4267 Views
- 6 replies
- 1 likes
- 4267 Views
- 6 replies
- 1 likes
Student but charged full price
I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again.I would like to speak to a Spotify Employee as soon as possible as I am very disappointed with the service...
- I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again. I would like to speak to a Spotify Employee as soon as possib...
-
- 145 Views
- 0 replies
- 0 likes
- 145 Views
- 0 replies
- 0 likes