Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 172583 Views
- 114 replies
- 12 likes
- 172583 Views
- 114 replies
- 12 likes
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Help categories
Account & Payment
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19105 Views
- 27 replies
- 4 likes
- 19105 Views
- 27 replies
- 4 likes
I cancelled my subscription but I'm still premium
I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...
- I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I do...
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- Spotify Star
- 1052 Views
- 1 replies
- 0 likes
- 1052 Views
- 1 replies
- 0 likes
Student premium
Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?
- Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Superuser Contribution PROBLEMA DE PAGO
Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...
- Hola! Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio don...
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- Newbie
- 950 Views
- 8 replies
- 4 likes
- 950 Views
- 8 replies
- 4 likes
Account
How do you cancel something someone bought? There is a random person on my account.
- How do you cancel something someone bought? There is a random person on my account.
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- Not applicable
- 10091 Views
- 1 replies
- 0 likes
- 10091 Views
- 1 replies
- 0 likes
Student discounts and over-billing
Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...
- Hi there, I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 wa...
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- Not applicable
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Premium Student Not Working
I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...
- I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix...
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- Not applicable
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Mobile Subscription Failed
How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
- How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
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- Not applicable
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Solved!! Cancelled subscription
I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...
- I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12t...
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- Community Legend
- 812 Views
- 3 replies
- 0 likes
- 812 Views
- 3 replies
- 0 likes
Solved!! Problema con pago con tarjeta
Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...
- Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la q...
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- Newbie
- 3480 Views
- 7 replies
- 4 likes
- 3480 Views
- 7 replies
- 4 likes
Paid for Year-Long Subscription - Can I Change to Family Plan?
In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't want to end up paying the monthly amount on top of the $100...
- In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't...
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- Not applicable
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes
Tidak bisa login dengan facebook, padahal ID dan password sudah benar.
Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
- Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
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- 1309 Views
- 0 replies
- 0 likes
- 1309 Views
- 0 replies
- 0 likes
Payed for Premium still in Trial modus
I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.
- I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.
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- Regular
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Credit Card/ Country Change
Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, can't get further than "Subscription" and "Update"....
- Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, ...
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- Newbie
- 301 Views
- 2 replies
- 0 likes
- 301 Views
- 2 replies
- 0 likes
Started a trial but also payd
Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only took a free trial for 30 days and need to pay afte...
- Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only...
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- 181 Views
- 0 replies
- 0 likes
- 181 Views
- 0 replies
- 0 likes
Active Duty Military Discount
Is there and active duty discount just like the students?
- Is there and active duty discount just like the students?
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- Newbie
- 20091 Views
- 4 replies
- 0 likes
- 20091 Views
- 4 replies
- 0 likes
Solved!! Updating Credit Card Information
Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) page. Now, when I first got this account I was recei...
- Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) p...
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- Newbie
- 782 Views
- 3 replies
- 0 likes
- 782 Views
- 3 replies
- 0 likes
Superuser Contribution Payment for premium increased
Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
- Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
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- Spotify
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Unable to update my credit card info
I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page just refreshes.
- I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page ...
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- Newbie
- 266 Views
- 2 replies
- 0 likes
- 266 Views
- 2 replies
- 0 likes
Superuser Contribution spotify + hulu accounts won't link
So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, but something still went wrong in the signup proces...
- So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, ...
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- Spotify
- 359 Views
- 1 replies
- 0 likes
- 359 Views
- 1 replies
- 0 likes
pagamento nao registrado
Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo esse problema pra conseguir renovar meu premium?Ob...
- Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo...
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- Spotify Star
- 313 Views
- 3 replies
- 0 likes
- 313 Views
- 3 replies
- 0 likes