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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21935 Views

28 replies

4 likes

  • 21935 Views
  • 28 replies
  • 4 likes

Why wont Spotify let me change my payment method?

So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's changed.It wont let me do anything!

Visitor

So I go to the subscription part of my acount page on my desktop computer in Safari, and click "update" to edit my card details as I have a new one, and it just refreshes the page and nothing's chang...

HIDDENCHARMS

Newbie

419 Views

4 replies

0 likes

Payment
  • 419 Views
  • 4 replies
  • 0 likes

Solved!! PaySafeCard behaviour

Good morning everybody,I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the pin to complete the payment and then? What will happen? ...

Newbie

Good morning everybody, I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the p...

Maxim

Spotify Star

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Why does spotify keep advertising when I open the app?

I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music. The last weeks I keep getting pop ups when I open the app about some retarted music group or pop sensation. I don't need this bull**bleep** i j...

Casual Listener

I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music.   The last weeks I keep getting pop ups when I open the app about some retarted music...

stevenvos

Casual Listener

223 Views

2 replies

0 likes

  • 223 Views
  • 2 replies
  • 0 likes

Student premium problem

Dears, i have given my card card for upgrading to premium and the procedure with SheerID.Though, no reply from anyone.How can I see the status?

Newbie

Dears,    i have given my card card for upgrading to premium and the procedure with SheerID. Though, no reply from anyone. How can I see the status?

mato6666663

Newbie

176 Views

1 replies

1 likes

  • 176 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account issues

My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this forum, I still find it strange I can not call a helpdes...

Casual Listener

My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this foru...

Alfredo

Roadie

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

Student Discount Entered Wrong email address When signing up. Already Charged.

I signed up for the student discount, and while signing up I thought when it asked for my email I thought it wanted my school assigned email (As most student discounts do). So I filled out my application and attached my invoice and proof of enrollmen...

Newbie

I signed up for the student discount, and while signing up I thought when it asked for my email I thought it wanted my school assigned email (As most student discounts do).   So I filled out m...

user-removed

Not applicable

1579 Views

1 replies

0 likes

  • 1579 Views
  • 1 replies
  • 0 likes

premium gift

I received the 60-day premium fee gift and I was wondering if the offer would expire if I don't use it after a while?

Newbie

I received the 60-day premium fee gift and I was wondering if the offer would expire if I don't use it after a while?

user-removed

Not applicable

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased! Can someone please help me get them back?

Casual Listener

I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased!   Can someone...

user-removed

Not applicable

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

spotify premium

Se puede pagar spotify premium antes de los 30 dias de subscripcion?

Newbie

Se puede pagar spotify premium antes de los 30 dias de subscripcion?

emmanuel05

Regular

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Being charged for spotify premiun

Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the transactions where returned as i have never been a ...

Casual Listener

Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the ...

emmanuel05

Regular

236 Views

1 replies

1 likes

  • 236 Views
  • 1 replies
  • 1 likes

No lo entiendo

No entiendo por que , si he solicitado el Plan de Estudiante me han cargado 4,99€ antes de la verificacion. Y si por un casual deciden no aplicarme la tarifa, que pasa. No te lo devuelven? Se tendria que verificar y luego cobrar.

Newbie

No entiendo por que , si he solicitado el Plan de Estudiante me han cargado 4,99€ antes de la verificacion.  Y si por un casual deciden no aplicarme la tarifa, que pasa. No te lo devuelven? Se t...

emmanuel05

Regular

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

paysafecard junior

Hello, i just wanna know if I can subscribe with a paysafecard junior ?

Newbie

Hello, i just wanna know if I can subscribe with a paysafecard junior ?

emmanuel05

Regular

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

No puedo pagar

Pues hoy intente pagar el plan familiar premium pero no ingresa mi tarjeta. Siempre he usado la misma, es una de debito y solo deposito antes de pagar Spotify. No tuve problema para realizar el deposito pero a la hora de registrar los datos para el p...

Newbie

Pues hoy intente pagar el plan familiar premium pero no ingresa mi tarjeta. Siempre he usado la misma, es una de debito y solo deposito antes de pagar Spotify. No tuve problema para realizar el depos...

emmanuel05

Regular

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Using the Spotify app on TV via optical out

I'm not streaming -- I'm using the Spotify app on Samsung TV via optical out. If I upgrade to Spotify premium, will I get 320 kbps quality?

Casual Listener

I'm not streaming -- I'm using the Spotify app on Samsung TV via optical out. If I upgrade to Spotify premium, will I get 320 kbps quality?

usernameforspot

Casual Listener

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Premium werkt niet meer

HalloIk heb al meer dan een jaar een Premium abonnement.Plots krijg ik de melding dat ik geen abonnement meer heb...Maar ik weet van niks?Grtjs Vanessa

Newbie

Hallo Ik heb al meer dan een jaar een Premium abonnement. Plots krijg ik de melding dat ik geen abonnement meer heb... Maar ik weet van niks? Grtjs Vanessa 

Vanessaverkem1

Newbie

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

Payd premium but IT dosen't work

i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account

Newbie

i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account

Mistermx69

Casual Listener

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Update Credit Card

It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help.

Newbie

It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help. 

jeremygeist

Newbie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Change the country

Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?

Casual Listener

Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?

CzechFencer

Composer

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes