Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Regular
- 183105 Views
- 117 replies
- 12 likes
- 183105 Views
- 117 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20764 Views
- 28 replies
- 4 likes
- 20764 Views
- 28 replies
- 4 likes
Wrong Payment location and subscription amount
Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.99 to £9.99 + Tax. I'm currently in El Salvador (nowhere near...
- Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.9...
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- Spotify Star
- 655 Views
- 3 replies
- 0 likes
- 655 Views
- 3 replies
- 0 likes
Superuser Contribution Por qué me cobraron ya el mes de prueba, cuando pone que es al finalizar!
No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple Music, esto es pura publicidad engañosa. Fue poner ...
- No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple ...
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- Casual Listener
- 8838 Views
- 3 replies
- 2 likes
- 8838 Views
- 3 replies
- 2 likes
Creating an account in a different country then the credit card
Hey everyone! It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the paiment! The reason must be that my Credit Card is from Switzerla...
- Hey everyone! It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Abonnement
Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
- Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
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- Regular
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Gift card
I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.
- I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.
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- Regular
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Superuser Contribution Can´t pay premium, spotify won´t accept my CC
I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page didn´t accept it, it made me go back to the free accou...
- I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page did...
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- Newbie
- 343 Views
- 2 replies
- 0 likes
- 343 Views
- 2 replies
- 0 likes
12 month paid at once
I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is still requesting me to update my credit card number but money ha...
- I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is ...
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- Regular
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Payment details won't go through.
For two weeks I've been trying to update my credit card info for my Student/Premium account and every time I put in the card info and hit update, a red bubble pops up and says payment failed try again. I've tried other browsers, different computers, ...
- For two weeks I've been trying to update my credit card info for my Student/Premium account and every time I put in the card info and hit update, a red bubble pops up and says payment failed try agai...
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- Newbie
- 282 Views
- 1 replies
- 1 likes
- 282 Views
- 1 replies
- 1 likes
Superuser Contribution Premium for family, 495:-/month?
I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..?//Jocke
- I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..? //Jocke
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- Casual Listener
- 279 Views
- 2 replies
- 0 likes
- 279 Views
- 2 replies
- 0 likes
Trying to change my payment method
I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page for a second then refreshes and nothing is changed. ...
- I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page f...
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- Casual Listener
- 366 Views
- 6 replies
- 1 likes
- 366 Views
- 6 replies
- 1 likes
Still paying premium and I can't unsubscribe!!
I'm still paying premium when I've got a different phone and can't remember when or what phone I started premium 2yrs ago!! I JUST WANT TO UNSUBSCRIBE!!!!
- I'm still paying premium when I've got a different phone and can't remember when or what phone I started premium 2yrs ago!! I JUST WANT TO UNSUBSCRIBE!!!!
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- Newbie
- 281 Views
- 1 replies
- 0 likes
- 281 Views
- 1 replies
- 0 likes
Using "family plan" while one member is travelling?
Hey everyone, Just a quick question here. My girlfriend and I live together and I just upgraded my spotify to include her as well. My main concern is that she's in Brazil for the next two weeks. If I give her access now while she's out there, will th...
- Hey everyone, Just a quick question here. My girlfriend and I live together and I just upgraded my spotify to include her as well. My main concern is that she's in B...
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- Community Legend
- 359 Views
- 3 replies
- 0 likes
- 359 Views
- 3 replies
- 0 likes
Superuser Contribution Being Charged Twice
I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.
- I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.
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- Spotify
- 289 Views
- 1 replies
- 0 likes
- 289 Views
- 1 replies
- 0 likes
Flagged for abnormal activity
Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! Just checking my account history and invoices would've bee...
- Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! ...
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- Composer
- 1012 Views
- 1 replies
- 0 likes
- 1012 Views
- 1 replies
- 0 likes
Upgraded to premium family without my consent
I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else???
- I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else???
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- Newbie
- 366 Views
- 2 replies
- 0 likes
- 366 Views
- 2 replies
- 0 likes
How do I cancel my subscription on my cell phone?
I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell phone?
- I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell p...
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- Not applicable
- 480 Views
- 3 replies
- 0 likes
- 480 Views
- 3 replies
- 0 likes
change country
This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?
- This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?
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- Casual Listener
- 320 Views
- 3 replies
- 0 likes
- 320 Views
- 3 replies
- 0 likes
Solved!! Are there Spotify Gift Cards around in Australia?
I've been looking around for spotify gift cards (the physical ones, not the e-cards) in Woolworths or Coles and I haven't found them anywhere! Are they here in Australia, and if so, do they still work?
- I've been looking around for spotify gift cards (the physical ones, not the e-cards) in Woolworths or Coles and I haven't found them anywhere! Are they here in Australia, and if so, do they still wor...
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- Newbie
- 30827 Views
- 4 replies
- 1 likes
- 30827 Views
- 4 replies
- 1 likes
Spotify's Bill
Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify
- Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify
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- Newbie
- 364 Views
- 1 replies
- 0 likes
- 364 Views
- 1 replies
- 0 likes
Refund for all months since Discord partnership
My Spotify pauses while I'm playing games with friends now, which isn't what I signed up for when I bought the product. Full money back please. If you want an agreement restricting users from streaming music through their mic make it actually *work*,...
- My Spotify pauses while I'm playing games with friends now, which isn't what I signed up for when I bought the product. Full money back please. If you want an agreement restricting users from streami...
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- Spotify Star
- 412 Views
- 1 replies
- 0 likes
- 412 Views
- 1 replies
- 0 likes