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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131205 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63979 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244520 Views
150 replies
13 likes
Hi, I've just upgraded to premium and when i log on on my phone i can't ang get the message I can only log on abroad for 14 days which makes no senseany ideas? Matt
Hi, I've just upgraded to premium and when i log on on my phone i can't ang get the message I can only log on abroad for 14 days which makes no sense any ideas? Matt
Community Legend
364 Views
1 replies
0 likes
I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.
I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan. &...
Spotify Legend
1450 Views
1 replies
0 likes
Good afternoon guys, I just payed for my suscription an ammount but it charged me more than it said it was going to be charged. Why does this happen?
Good afternoon guys, I just payed for my suscription an ammount but it charged me more than it said it was going to be charged. Why does this happen?
Roadie
407 Views
1 replies
0 likes
Hello all, my student membership is about to expire and change to regular premium. But I am still a student (for 2 more years actually) how can I extend it
Hello all, my student membership is about to expire and change to regular premium. But I am still a student (for 2 more years actually) how can I extend it
Newbie
539 Views
1 replies
0 likes
I was signing up for student Spotify, while it was reloading it charged me about 5 times which it should of only charged me once... now it took 25$ from my account.
I was signing up for student Spotify, while it was reloading it charged me about 5 times which it should of only charged me once... now it took 25$ from my account.
Community Legend
564 Views
1 replies
0 likes
Buenos dias le informo que ya realice el pago en oxxo el dia de ayer, el numero de referencia es 59598159574685622018011800099000, pero no tengo el servicio Premium disponible. Gracias.
Buenos dias le informo que ya realice el pago en oxxo el dia de ayer, el numero de referencia es 59598159574685622018011800099000, pero no tengo el servicio Premium disponible. Gracias.
Roadie
792 Views
1 replies
0 likes
hi i paid for 3 months premium by cash a while ago with cebuana lhuiller but my account is still in free subscription i tried logging in and out my account even reinstalling the app but its still the same HEEELLPP
hi i paid for 3 months premium by cash a while ago with cebuana lhuiller but my account is still in free subscription 😞 i tried logging in and out my account even reinstalling the app but its still ...
Spotify Star
248 Views
1 replies
0 likes
I queued up "Rock This" radio and every so often I get a video about some idot talking about potato tacos. I went premium to get away from music interruptions what is this?
I queued up "Rock This" radio and every so often I get a video about some idot talking about potato tacos. I went premium to get away from music interruptions what is this?
Not applicable
760 Views
3 replies
0 likes
Last year I have applied for the 3 months £1.99 promotion. I have received a code to apply, however there isn’t a visible place at Spotify mobile where I can add it on. Please help? thanks, Erica
Last year I have applied for the 3 months £1.99 promotion. I have received a code to apply, however there isn’t a visible place at Spotify mobile where I can add it on. Please help? ...
249 Views
0 replies
0 likes
I have a good friend in the US and for her birthday I really wanted to buy her a 6 month membership for spotify online through their website. Spotify isn't available in my country at the moment (I live in the Cayman Islands but used to use the servic...
I have a good friend in the US and for her birthday I really wanted to buy her a 6 month membership for spotify online through their website. Spotify isn't available in my country at the moment (I li...
208 Views
0 replies
0 likes
I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
Spotify Star
630 Views
1 replies
0 likes
Went to sign up for student discount but my friend was logged in so it gave it to him. He cancelled my card but it still says my name is being used when I try to sign up for a membership on my own.
Went to sign up for student discount but my friend was logged in so it gave it to him. He cancelled my card but it still says my name is being used when I try to sign up for a membership on my own.
194 Views
0 replies
0 likes
Hallo ich komme aus Bayern (Deutschland) Also ich habe mir eine Spotify Premium Monats Aufladung verkauft und habe 5-10 Minuten nach der Aktivierung den Pin oder auch premiumcode eingegeben und das einzige was kommt ist eine Fehlermeldung was mir die...
Hallo ich komme aus Bayern (Deutschland) Also ich habe mir eine Spotify Premium Monats Aufladung verkauft und habe 5-10 Minuten nach der Aktivierung den Pin oder auch premiumcode eingegeben un...
Community Legend
434 Views
1 replies
0 likes
Getting charged twice for the past six months for premium service. How do I contact someone? The help pages keep saying Error 404 on the Spotify website.
Getting charged twice for the past six months for premium service. How do I contact someone? The help pages keep saying Error 404 on the Spotify website.
Roadie
783 Views
1 replies
0 likes
Are there restrictions regarding the number of users of Spotify Small Businesses?/Anette
Are there restrictions regarding the number of users of Spotify Small Businesses? /Anette
Spotify Star
268 Views
1 replies
0 likes
I do not know what to do I just wanted to get premium and I paid two times by mistake and nothing happened yet.
I do not know what to do I just wanted to get premium and I paid two times by mistake and nothing happened yet.
Not applicable
256 Views
1 replies
0 likes
I tried going premium but I cant it says it is "Payment failed. Try again, or use a different payment method." Why is that?? Please someone help. Using Paymaya and a newbie
I tried going premium but I cant it says it is "Payment failed. Try again, or use a different payment method." Why is that?? Please someone help. Using Paymaya and a newbie
394 Views
0 replies
0 likes
Hi, I subcribed the Spotify premium on the 24/09/2017 and I payed in one solution euro 119,88 by credit card. But in the month of october, november and december I see you have charge on my credit card also euro 9,99 each month. Please could you contr...
Hi, I subcribed the Spotify premium on the 24/09/2017 and I payed in one solution euro 119,88 by credit card. But in the month of october, november and december I see you have charge on my cr...
Not applicable
939 Views
1 replies
0 likes
So firstly I love the Spotify platform, I reallt enjoyed the 7 days trial of the premium working in conjunction with my google home device.However i find it a little backward that I am unable to pay for premium from China? I am an expat from the UK w...
So firstly I love the Spotify platform, I reallt enjoyed the 7 days trial of the premium working in conjunction with my google home device. However i find it a little backward that I am unable to pa...
Newbie
2186 Views
3 replies
10 likes
I have been a basic user paying $11.99, and suddenly when I opened the app this morning, I noticed my subscription had changed from basic to free. Can anyone tell me why this has happened? Do I need to re-subscribe? Please advise.
I have been a basic user paying $11.99, and suddenly when I opened the app this morning, I noticed my subscription had changed from basic to free. Can anyone tell me why this has happe...
Casual Listener
199 Views
1 replies
0 likes
