Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89015 Views
- 54 replies
- 5 likes
- 89015 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11123 Views
- 25 replies
- 2 likes
- 11123 Views
- 25 replies
- 2 likes
Superuser Contribution Payment
Hey guys, I didn’t release that I didn’t have enough money in my bank account to pay for Spotify premium, I instantly transferred some money over when I realised but Spotify wants me to change my bank details even though there is enough in there now,...
- Hey guys, I didn’t release that I didn’t have enough money in my bank account to pay for Spotify premium, I instantly transferred some money over when I realised but Spotify wants me to change...
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- Roadie
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Superuser Contribution Cant upgrade to Premium. Wont accept payment
My premium subscription lapsed since it had my old payment details. I tried to update payment options but it wouldnt accept payment. Country location is accurate. Funds are available. I tried cancelling premium and then starting new premium subscrpti...
- My premium subscription lapsed since it had my old payment details. I tried to update payment options but it wouldnt accept payment. Country location is accurate. Funds are available. I tried ca...
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- Roadie
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution Student Premium isn’t working
I signed up for spotify premium with the student discount about an hour ago. Everything was fine and I was enjoying my premium account until spotify began to stop work out of nowhere. I tried closing the app, loggging off, then back it. The app is co...
- I signed up for spotify premium with the student discount about an hour ago. Everything was fine and I was enjoying my premium account until spotify began to stop work out of nowhere. I tried closing...
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- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Charged for the free trial
I was charged 3.49 the day i signed up for the "free trial". The receipt page says that I haven't been charged yet, but my bank account says otherwise. I tried to make the student account, but my school wasn't listed, and when I went back to choose t...
- I was charged 3.49 the day i signed up for the "free trial". The receipt page says that I haven't been charged yet, but my bank account says otherwise. I tried to make the student account, but my sch...
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- Roadie
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Solved!! Rogers 2 yr free
My Rogers 2 yr - 3 line - free trial is about to expire. Rogers has told me that I can continue with Spotify and will be charged 9.95 per line per month on my rogers bill. But I noticed that through spotify I can have a family plan for the 5 phones w...
- My Rogers 2 yr - 3 line - free trial is about to expire. Rogers has told me that I can continue with Spotify and will be charged 9.95 per line per month on my rogers bill. But I noticed that th...
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- Casual Listener
- 424 Views
- 4 replies
- 0 likes
- 424 Views
- 4 replies
- 0 likes
Transfer from premium account to family account but still charged for the
Hello,My children had their own spotify accounts. End of December, I created a family account, sent them an invitation to join (they have both accepted) and now in January, I discover that I'm still charged for their individual accounts + the new fam...
- Hello, My children had their own spotify accounts. End of December, I created a family account, sent them an invitation to join (they have both accepted) and now in January, I discover that I'm stil...
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- 168 Views
- 0 replies
- 0 likes
- 168 Views
- 0 replies
- 0 likes
Errei o plano selecionado para o pagamento
Troquei o cartao de credito e o meu plano premium familiar do spotify foi suspenso. Quando acessei a conta, achando que renovaria automaticamente o plano familiar, fui redirecionado para o plano premium, o qual assinei por 6 meses no boleto, sem perc...
- Troquei o cartao de credito e o meu plano premium familiar do spotify foi suspenso. Quando acessei a conta, achando que renovaria automaticamente o plano familiar, fui redirecionado para o plano...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Spotify Premium in Vodafone not working
Last month I started a new plan with Vodafone that included 12 free months of Spotify Premium. I've made sure my phone number, service provider, and country all match between my Vodafone account and Spotify account, and cancelled my previous Premium ...
- Last month I started a new plan with Vodafone that included 12 free months of Spotify Premium. I've made sure my phone number, service provider, and country all match between my Vodafone account and ...
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- Casual Listener
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
Free trial. Family Subscriptions.
Hi. I am happy with the subscription. But got 2 problems. 1. I thought I got 1 mth free trial but I didn't. 2. I wish to upgrade to Family subscription. I paid for 12 mths apparently. Can help to give me the 1 mth free trial and change to Family. I c...
- Hi. I am happy with the subscription. But got 2 problems. 1. I thought I got 1 mth free trial but I didn't. 2. I wish to upgrade to Family subscription. I paid for 12 mths apparently.&n...
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- 250 Views
- 0 replies
- 0 likes
- 250 Views
- 0 replies
- 0 likes
Spotify Family
I've just setup a family sharing account for someone, and everthing appered to be ok, but when one of the six shared accounts goes to download any of the playlists, it says you have to upgrade to a premium account.I've checked, and the account is reg...
- I've just setup a family sharing account for someone, and everthing appered to be ok, but when one of the six shared accounts goes to download any of the playlists, it says you have to upgrade to a p...
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- 237 Views
- 0 replies
- 0 likes
- 237 Views
- 0 replies
- 0 likes
Changing country to Latvia
Hello. I have been using Spotify Premium in GB, however I have permanently moved to Latvia. I tried to add my Latvian card as a payment method, and it says that Spotify is not available in this country, to adding another card.Could you please help me...
- Hello. I have been using Spotify Premium in GB, however I have permanently moved to Latvia. I tried to add my Latvian card as a payment method, and it says that Spotify is not available in this count...
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- 266 Views
- 0 replies
- 0 likes
- 266 Views
- 0 replies
- 0 likes
transfer the subscription to right account.
I recently upgraded to spotify premium and added to incorrect account. How can I transfer to current account?
- I recently upgraded to spotify premium and added to incorrect account. How can I transfer to current account?
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- Community Legend
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Me cobraron dos veces spotify
Hola, el 28/12 pague spotify premium anual y ese mismo dia me ingreso en la tarjeta el cargo de spotify mensual. Quiero saber como cancelar ese cargo adicional. En mi cuenta de spotify figuran los dos recibos.Muchas gracias
- Hola, el 28/12 pague spotify premium anual y ese mismo dia me ingreso en la tarjeta el cargo de spotify mensual. Quiero saber como cancelar ese cargo adicional. En mi cuenta de spotify figuran los do...
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- 233 Views
- 0 replies
- 0 likes
- 233 Views
- 0 replies
- 0 likes
Cannot find Dragonpay option
I want to renew my subscription before my premium expires, but I cannot find the Dragonpay payment option anymore. The only payment options are through Credit Card, Paypal and the mobile networks in my country. Has the Dragonpay payment option been r...
- I want to renew my subscription before my premium expires, but I cannot find the Dragonpay payment option anymore. The only payment options are through Credit Card, Paypal and the mobile networks in ...
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- Newbie
- 628 Views
- 1 replies
- 0 likes
- 628 Views
- 1 replies
- 0 likes
can't access to any payment mode
hi there!I've been trying to subscribe for premium since January 3 till now but I cannot pay to any payment method given. Also tried to access payment mode thru incognito window in my desktop but still it doesn't work.it's my first time that I cannot...
- hi there! I've been trying to subscribe for premium since January 3 till now but I cannot pay to any payment method given. Also tried to access payment mode thru incognito window in my desktop but s...
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- Roadie
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Premium doesn't work anymore
I've had the Premium Version for 6 months now but for some reason it stopped out of nowhere. When I log into my account it says that I have a free version even tho I even paid for premium this month. Everything was normal until now. What can I do? I ...
- I've had the Premium Version for 6 months now but for some reason it stopped out of nowhere. When I log into my account it says that I have a free version even tho I even paid for premium this month....
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- Roadie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
From Spotify Premium to Spotify Family -- Problem
Hey everyone! I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I have added the address common for the family, but,it s...
- Hey everyone! I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info...
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- 179 Views
- 0 replies
- 0 likes
- 179 Views
- 0 replies
- 0 likes
can't renew my subscription
my spotify premium ended some days ago and i want to renew it. i tried 3 different cards but all three failed. the error message is something like "payment failed. try again or use a different payment method" (my spotify is in turkish so error messag...
- my spotify premium ended some days ago and i want to renew it. i tried 3 different cards but all three failed. the error message is something like "payment failed. try again or use a different paymen...
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- Casual Listener
- 486 Views
- 5 replies
- 1 likes
- 486 Views
- 5 replies
- 1 likes
Receipt and Bank statement price are different
Hi, Spotify receipt shows my payment is S$14.98, but Spotify deducted S$15.40 from my bank account. Is there some error going on, please advise. Thank you,Kristy
- Hi, Spotify receipt shows my payment is S$14.98, but Spotify deducted S$15.40 from my bank account. Is there some error going on, please advise. Thank you, Kristy
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- 250 Views
- 0 replies
- 0 likes
- 250 Views
- 0 replies
- 0 likes
30 day trial?? or 7?
I signed up for the 30 day premium trial on my computer, but then my app notified me that I had just signed up for the 7 day trial. Which one is it?
- I signed up for the 30 day premium trial on my computer, but then my app notified me that I had just signed up for the 7 day trial. Which one is it?
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- 162 Views
- 0 replies
- 0 likes
- 162 Views
- 0 replies
- 0 likes