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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70645 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134436 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73205 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256655 Views
156 replies
13 likes
Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get Premium and Try out. It's a loop. Even when I have a look o...
Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get...
Not applicable
296 Views
2 replies
0 likes
Hi,please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if you don't bring back (including me) Thanks
Hi, please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if yo...
Casual Listener
389 Views
1 replies
0 likes
Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
Spotify Star
533 Views
1 replies
0 likes
I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...
I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
Spotify Star
768 Views
1 replies
0 likes
My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...
My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
Spotify Star
613 Views
3 replies
0 likes
is there any way you can change the payment method to the debit for the student premium pack?
is there any way you can change the payment method to the debit for the student premium pack?
Not applicable
286 Views
1 replies
0 likes
Spotify has been charging me twice each month how do I fix it
Spotify has been charging me twice each month how do I fix it
Not applicable
267 Views
1 replies
0 likes
Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English credit card. As the online guide indicates, I change ...
Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English cr...
Roadie
363 Views
1 replies
0 likes
Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium service, however, for Hulu I don’t. It all works wel...
Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium s...
Roadie
286 Views
1 replies
0 likes
Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i already connect my account to three device. I try to re...
Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i alre...
Roadie
347 Views
1 replies
0 likes
Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account is still free which means I didn't get the upgrade ( I alr...
Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account ...
Roadie
296 Views
1 replies
0 likes
Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...
Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
Roadie
406 Views
1 replies
0 likes
Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...
Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old co...
Roadie
347 Views
1 replies
0 likes
Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to make a payment. The issue is, I don't have a credit card. Is it stil...
Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to ma...
Regular
522 Views
3 replies
0 likes
Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me manda al menu de PayPal para concretar el pago le doy a don...
Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me ma...
Newbie
417 Views
1 replies
0 likes
I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’s just refreshes/loops back to the same screen. I m...
I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’...
Casual Listener
306 Views
1 replies
1 likes
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
Roadie
267 Views
1 replies
0 likes
Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso de que cobren luego?
Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso ...
Roadie
1557 Views
1 replies
1 likes
Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
Roadie
3949 Views
1 replies
1 likes
U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.
U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof. <removed sensitive info>
Community Legend
433 Views
3 replies
1 likes
