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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5932 Views
  • 23 replies
  • 2 likes
  • 5932 Views
  • 23 replies
  • 2 likes

Payed for a Single payment for Premium and hasn't gone through.

Hello!I was wondering if someone could help me.I had recently payed for a single payment to have my premium as my card wouldn't pay and that was the only option shown to me (I had been paying monthly).I payed on the 15th of December and it is still s...

  • Newbie
  • Hello! I was wondering if someone could help me. I had recently payed for a single payment to have my premium as my card wouldn't pay and that was the only option shown to me (I had been paying mon...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

3 Months Premium not working with paysafecard.

SoI have just bought Spotify Premium with the 3 Months for 0,99€ with PaySafeCard. I know that I had to pay 10€ But I only go 1 Month and not 3 Months Premium.or does it just not show up on my Profile?

  • Casual Listener
  • So I have just bought Spotify Premium with the 3 Months for 0,99€ with PaySafeCard. I know that I had to pay 10€ But I only go 1 Month and not 3 Months Premium. or does it just not show up on ...
  • OviiiOne
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Transfer acct playlist

Hi. Can you help me transfer my playlist from my previous acct to this new acct?

  • Newbie
  • Hi. Can you help me transfer my playlist from my previous acct to this new acct?
  • Tom
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

double payment for subscription

I would like to check with Spotify as I am a user who had a Spotify premium account prior to signing onto a year contract with my service provider (Singtel) and currently I am being charged twice, both on my debit card and also from my service provid...

  • Casual Listener
  • I would like to check with Spotify as I am a user who had a Spotify premium account prior to signing onto a year contract with my service provider (Singtel) and currently I am being charged twice, bo...
  • Tom
  • Community Legend
  • 605 Views
  • 6 replies
  • 0 likes
  • 605 Views
  • 6 replies
  • 0 likes

Student discount

I currently have the premium account, I am a student at a university. The email I use for my account is my student email but I am not allowed to sign up for the student discount premium becuase it says that I am not enrolled. Even though I am. I am n...

  • Newbie
  • I currently have the premium account, I am a student at a university. The email I use for my account is my student email but I am not allowed to sign up for the student discount premium becuase it sa...
  • kejt_
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Paying for premium without having premium

Hello everyone. I have a huge problem. This month Spotify has brought me 9,99 Euro. I checked If I subscribed to Premium, however it doesn't result. Consequently I pay 9,99 Euro for having no Spotify and I cannot withdraw the "subscription" because i...

  • Newbie
  • Hello everyone. I have a huge problem. This month Spotify has brought me 9,99 Euro. I checked If I subscribed to Premium, however it doesn't result. Consequently I pay 9,99 Euro for having no Spotify...
  • Grumpyu
  • Newbie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Problemi con acquisto abbonamento premium

Sto provando ad acquistare la versione Premium, ma una volta che inserisco i dati di paypal e accetto, non succede nulla.. Cosa potrei fare? Grazie!

  • Casual Listener
  • Sto provando ad acquistare la versione Premium, ma una volta che inserisco i dati di paypal e accetto, non succede nulla.. Cosa potrei fare? Grazie!
  • Gorboroth
  • Casual Listener
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Yearly payments for family account?

Can I pay for family account on a yearly basis (not by month)?

  • Casual Listener
  • Can I pay for family account on a yearly basis (not by month)?
  • joshuakkk
  • Newbie
  • 326 Views
  • 3 replies
  • 1 likes
  • 326 Views
  • 3 replies
  • 1 likes

Solved!! Cant buy 3 Months Premium

Hello,so today I wanted to buy Spotify Premium (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal) But whenever I go to my paypal and press pay I will just get redirected back. I get no message no error or whatever. I also h...

  • Casual Listener
  • Hello, so today I wanted to buy Spotify Premium (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal) But whenever I go to my paypal and press pay I will just get redirected ...
  • Maxim
  • Spotify Star
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

yearly offer paid but want to change to Spotify family

hi, I just paid a yearly offer to spotify premium but would like to change to spotify family. Is there a way to do that and will I be re-funded for the money I paid for my yearly subscription to spotify premium? Thanks for your help,

  • Newbie
  • hi,  I just paid a yearly offer to spotify premium but would like to change to spotify family. Is there a way to do that and will I be re-funded for the money I paid for my yearly subscription ...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Refund

I need a refund for 2 months. I didn’t know I was being charged or signed up to be charged until I looked at my statement. It just allowed me to cancel my subscription. Can I please get some assistance.

  • Newbie
  • I need a refund for 2 months. I didn’t know I was being charged or signed up to be charged until I looked at my statement. It just allowed me to cancel my subscription. Can I please get some assistan...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Still paying after cancel

About 5 month ago I cancelled my premium membership and for some reason they charged me for this months

  • Visitor
  • About 5 month ago I cancelled my premium membership and for some reason they charged me for this months 
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Canceling Subscription

I do not know the acount username and i dont have access to the email adress anymore. Is there a way to cancel the subscription without being logged into my account?

  • Newbie
  • I do not know the acount username and i dont have access to the email adress anymore. Is there a way to cancel the subscription without being logged into my account?
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

My credit card was not accapted

I want to give my daughter Spotify Premium for Christmas. All though I am sure that all the credit card details are correct, and the card is valid, Spotify will not accept my payment details. What can be the problem?

  • Newbie
  • I want to give my daughter Spotify Premium for Christmas. All though I am sure that all the credit card details are correct, and the card is valid, Spotify will not accept my payment detail...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Just bougth premium promo for 3 months. What if I cancel the suscription today?

Hi People, I just bougth a premium promo for 3 months for my gf from her acc. but I dont want that spotify "automatically" charges the monthly value after the 3 months so... If I cancel the suscription today, will she have anyway the 3 months premiun...

  • Casual Listener
  • Hi People,   I just bougth a premium promo for 3 months for my gf from her acc. but I dont want that spotify "automatically" charges the monthly value after the 3 months so... If I cancel...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Double billing

I recently signed up for rogers cell service and am paying for Spotify through my rogers account.hace recently changed my debit card and now you guys are saying I haven't paid for my subscription this month but I am paying through my cell phone bill ...

  • Newbie
  • I recently signed up for rogers cell service and am paying for Spotify through my rogers account.hace recently changed my debit card and now you guys are saying I haven't paid for my subscription thi...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

I pay premium but without my account

Hi, I was seen the "3 months for 9 MXN"And I Made the payment but my account wasn't in the payment, Is there any way I can recover or cancel the payment?

  • Newbie
  • Hi, I was seen the "3 months for 9 MXN" And I Made the payment but my account wasn't in the payment, Is there any way I can recover or cancel the payment?
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

"3 months for the price of 1"

Well was fooled by this add and after the payment was done my account has only 1 month premium. Any fix on this matter would be cool but if not I would love a refund.

  • Newbie
  • Well was fooled by this add and after the payment was done my account has only 1 month premium. Any fix on this matter would be cool but if not I would love a refund.
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Subscription

Hi, I'm from Vietnam.Yesterday, when I was using Spotify, I saw this advertisement: So I wondered:1. Does this mean Spotify will be available in Vietnam soon? It was in Vietnamese and contained an image of a Vietnamese, which points out that Spotify ...

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  • Newbie
  • Hi,  I'm from Vietnam. Yesterday, when I was using Spotify, I saw this advertisement:  So I wondered: 1. Does this mean Spotify will be available in Vietnam soon? It was in Vietname...
  • therealgabriel
  • Newbie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes