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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129342 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58379 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234256 Views
144 replies
13 likes
Como debo hacer si quiero el pago anual? Soy Premium, no hay ningun enlace. Y no, no quiero el plan familiar, simplemente quiero pagar mi cuenta anual.Alguien pudo? Es posible?
Como debo hacer si quiero el pago anual? Soy Premium, no hay ningun enlace. Y no, no quiero el plan familiar, simplemente quiero pagar mi cuenta anual.Alguien pudo? Es posible?
1252 Views
0 replies
6 likes
Hello, We have been using premium for family but yesterday my payment failed and premium was cancelled, then i made the payment again and started premium for family again but family members can not use it now. Do i need to send invivations again to r...
Hello, We have been using premium for family but yesterday my payment failed and premium was cancelled, then i made the payment again and started premium for family again but family members ...
Spotify Star
200 Views
1 replies
0 likes
Hello Spotify personel, Early this morning the 6th of jaunuary 2018, I had sent money to spotify to resubscribe to premium account status. Unknowingly I had forgotten to put in the discription what I was paying for. Spotify glady took the payment, un...
Hello Spotify personel, Early this morning the 6th of jaunuary 2018, I had sent money to spotify to resubscribe to premium account status. Unknowingly I had forgotten to put in the discripti...
Spotify Star
242 Views
1 replies
0 likes
Did a factory reset on my phone, I did try search thru every last I e of my accounts and subscriptions and receipts tabs but can not find the subscription that I paid for and shows on my bank statement. I know I'm not crazy, I was JUST listening to i...
Did a factory reset on my phone, I did try search thru every last I e of my accounts and subscriptions and receipts tabs but can not find the subscription that I paid for and shows on my bank stateme...
Roadie
208 Views
1 replies
0 likes
I migrated my collection and play list from Microsoft groove Music yo spotify. Though the process was simple and successful, I didn't get the 2 months free premium that was offered so I contacted Spotify support. They had me verify some details of my...
I migrated my collection and play list from Microsoft groove Music yo spotify. Though the process was simple and successful, I didn't get the 2 months free premium that was offered so I contacted Spo...
158 Views
0 replies
0 likes
I have been trying to change my country from Australia to UK and my payment card from a AU to UK one...I live in the UK now and need to cancel my aussie debit card. I don’t want to lose all my songs and playlists on Spotify... on numerous occasions I...
I have been trying to change my country from Australia to UK and my payment card from a AU to UK one...I live in the UK now and need to cancel my aussie debit card. I don’t want to lose all my songs ...
Newbie
187 Views
1 replies
0 likes
So I signed up for my 7 day free trial of Spotify premium and it was supposed to end on the 3rd of January 2018. Then on the 29th of December 2017 I payed for a 3 month gift card and redeemed it while on the trial. I waited till the trial ended and n...
So I signed up for my 7 day free trial of Spotify premium and it was supposed to end on the 3rd of January 2018. Then on the 29th of December 2017 I payed for a 3 month gift card and redeemed it whil...
Spotify Star
627 Views
5 replies
0 likes
I was invited to my family plan by my dad. I joined fine but now it is not updating in the spotify app. I log into the website just fine and it says I am premium, but if I log in and out of the app Im still on free. Have tried all options I can find ...
I was invited to my family plan by my dad. I joined fine but now it is not updating in the spotify app. I log into the website just fine and it says I am premium, but if I log in and out of the app I...
Spotify Star
1178 Views
1 replies
0 likes
Spoiler (Highlight to read) hello,I paid the price to upgrade my account, but its not working. i can see that in my bank account. here is a receipt. how i can solve the problem?
hello, I paid the price to upgrade my account, but its not working. i can see that in my bank account. here is a receipt. how i can solve the problem?
Spotify Star
323 Views
3 replies
0 likes
Im trying to find out a solution to this situation, yesterday I update my credit card and it didn´t work but today I just received an email that spotify take my money from my account but I dont have the spotify premiun active . Can someone help me or...
Im trying to find out a solution to this situation, yesterday I update my credit card and it didn´t work but today I just received an email that spotify take my money from my account but I dont have ...
Spotify Star
227 Views
1 replies
0 likes
Heya- my boyfriend and I want to keep the same account, with all the same suggestions, playlists, discover playlist, etc in one account, but were wondering if we can purchase the option of using the account in two locations. We don't want all new acc...
Heya- my boyfriend and I want to keep the same account, with all the same suggestions, playlists, discover playlist, etc in one account, but were wondering if we can purchase the option of using the ...
Spotify Star
255 Views
1 replies
0 likes
I recently upgrade to Premium for $9.99/mo AND want to change to the annual $99.99 rate. How can this be done? I looked on my account settings & there are no options. thanks
I recently upgrade to Premium for $9.99/mo AND want to change to the annual $99.99 rate. How can this be done? I looked on my account settings & there are no options. 😞 thanks
Spotify Star
7225 Views
1 replies
0 likes
I have logged out and in, I have checked that payment has been made, can anyone help please?thanks
I have logged out and in, I have checked that payment has been made, can anyone help please? thanks
Spotify Star
219 Views
1 replies
0 likes
I dumped my preium account recently because I could not access the family set up. Have just rejoined (paid) and seems my olkd account details are there...fine. But now cannot invite anyone in the family. Can't access premium myself as key account hol...
I dumped my preium account recently because I could not access the family set up. Have just rejoined (paid) and seems my olkd account details are there...fine. But now cannot invite anyone in the fam...
Roadie
248 Views
1 replies
0 likes
Hey everyone, I am currently trying to change the credit card I am using to pay for my subscription from an Australian card to a Canadian one, where I am currently living. I have gone through the process by entering my new Canadian card into the syst...
Hey everyone, I am currently trying to change the credit card I am using to pay for my subscription from an Australian card to a Canadian one, where I am currently living. I have gone throug...
Spotify Star
233 Views
1 replies
0 likes
They have charged me premium subscription without having requested it, they have also charged me twice the university discount without even having finished requesting it.
They have charged me premium subscription without having requested it, they have also charged me twice the university discount without even having finished requesting it.
Spotify Star
214 Views
1 replies
0 likes
i'm trying to get premium with credit card but spotify not taking my credit card it works on amazon and netflix but not spotify
i'm trying to get premium with credit card but spotify not taking my credit card it works on amazon and netflix but not spotify
Spotify Star
405 Views
1 replies
0 likes
I've been a long time user of Spotify Premium. I've always used either hardwired or bluetooth speaks to play music from the app, so I could stream music in my office and living room at the same time with one offline. I've recently invested heavily in...
I've been a long time user of Spotify Premium. I've always used either hardwired or bluetooth speaks to play music from the app, so I could stream music in my office and living room at the same...
Roadie
297 Views
1 replies
0 likes
Hello, since before Christmas I am trying to purchase a gift card. The payment fails no matter which of various credit cards I use. The error states "Ha ocurrido un error en el pago. Intentalo de nuevo o usa una forma de pago distinta. Recibir ayuda"...
Hello, since before Christmas I am trying to purchase a gift card. The payment fails no matter which of various credit cards I use. The error states "Ha ocurrido un error en el pago. Intenta...
Spotify Star
222 Views
1 replies
0 likes
I'm trying to connect my echo dot to my account. I paid the special offer of .99 for three months for the premium upgrade and it's telling me.. and so is my app.. that I'm not a premium member. However, Spotify took my .99.. so am I not premium??
I'm trying to connect my echo dot to my account. I paid the special offer of .99 for three months for the premium upgrade and it's telling me.. and so is my app.. that I'm not a premium member. Howev...
Roadie
207 Views
1 replies
0 likes
