Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 166308 Views
- 110 replies
- 12 likes
- 166308 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18577 Views
- 27 replies
- 4 likes
- 18577 Views
- 27 replies
- 4 likes
Solved!! premium
I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium
- I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium
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- Spotify Star
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
How to know if I had premium before
HelloFirst of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know if I can apply to that offer because I don't remember if I ha...
- Hello First of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know...
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- Community Legend
- 4423 Views
- 5 replies
- 0 likes
- 4423 Views
- 5 replies
- 0 likes
Can't subscribe using paymaya
I can't use paymaya to buy premium plz help
- I can't use paymaya to buy premium plz help
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- 318 Views
- 0 replies
- 0 likes
- 318 Views
- 0 replies
- 0 likes
Google home playlist on spotify
Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google.I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will play on my Google home but not by asking Google home to pla...
- Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google. I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will...
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- 182 Views
- 0 replies
- 0 likes
- 182 Views
- 0 replies
- 0 likes
Superuser Contribution 2 trials at the same time
I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? Like would I only be able to do the week or get that...
- I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? L...
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- Regular
- 367 Views
- 2 replies
- 0 likes
- 367 Views
- 2 replies
- 0 likes
Superuser Contribution My mother is deleting her facebook account
My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebook account.Thanks in advance- Jonas
- My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebo...
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- Roadie
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Superuser Contribution Tengo premium y no puedo cambiar a universitario
Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago.". ya lo intente var...
- Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intent...
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- Roadie
- 870 Views
- 1 replies
- 0 likes
- 870 Views
- 1 replies
- 0 likes
Superuser Contribution I am premium for free
Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...
- Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Y...
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- Roadie
- 479 Views
- 1 replies
- 0 likes
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FreePremiumSpotify
- 479 Views
- 1 replies
- 0 likes
Superuser Contribution Ads in Premium
I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this. I'm expecting a reply and solution from someone within the ...
- I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this....
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- Roadie
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Superuser Contribution Me cobraron dos veces y no se refleja en mis recibos
Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente.No me fue devuelta la cantidad y tampoco me compensaro...
- Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente. N...
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- Roadie
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Already paid and have invite code, but code is not accepted
I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect you were supposed to do, but it said that the code ...
- I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect ...
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- Casual Listener
- 475 Views
- 2 replies
- 0 likes
- 475 Views
- 2 replies
- 0 likes
Superuser Contribution My partner can't join my Spotify family subscription
Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've invited her using the website, she received the e-mail. However after ...
- Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've i...
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- Roadie
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Superuser Contribution How to get student discount when you already have premium?
I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
- I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
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- Roadie
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution Lost my premium subscription...
Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?
- Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
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- Roadie
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
CANCEL MY ACCOUNT
I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am still being charged. I checked every email i have and n...
- I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am stil...
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- Community Legend
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
my 2 year free subscription
Hi there,I just passed the one year mark in my free trial, the term was for 2 years.I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. G.
- Hi there, I just passed the one year mark in my free trial, the term was for 2 years. I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. &nb...
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- Spotify Star
- 418 Views
- 1 replies
- 0 likes
- 418 Views
- 1 replies
- 0 likes
Vergeten ! :(
ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...
- ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
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- 300 Views
- 0 replies
- 0 likes
- 300 Views
- 0 replies
- 0 likes
Premium
After your premium ends, can you still hear offline if you've downloaded the songs?
- After your premium ends, can you still hear offline if you've downloaded the songs?
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
After premium ends, can you still hear offline?
After you're subscription ends, are you still able to hear offline if you downloaded songs?
- After you're subscription ends, are you still able to hear offline if you downloaded songs?
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Subscription payment
Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...
- Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
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- Newbie
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes