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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128903 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57329 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232517 Views
144 replies
13 likes
Preciso renovar minha assinatura, todavia a opcao de pagar no boleto bancario sumiu.Como proceder? Considerando que nao tenho cartao de credito.
Preciso renovar minha assinatura, todavia a opcao de pagar no boleto bancario sumiu. Como proceder? Considerando que nao tenho cartao de credito.
Spotify Star
36811 Views
5 replies
9 likes
Hi All,I currently have a Spotify Premium account via Dutch phone/internet/TV provider KPN. I am leaving them, so my subscription will be downgraded to a Free account at least temporarily I guess.... after which I want to upgrade to premium directly ...
Hi All, I currently have a Spotify Premium account via Dutch phone/internet/TV provider KPN. I am leaving them, so my subscription will be downgraded to a Free account at least temporarily I guess.....
Spotify Star
768 Views
3 replies
0 likes
Buenos dias, El dia de ayer me llego un mail diciendo que no habian podido realizar el cobro este mes de mi tarjeta.El dia de hoy ingreso en mi cuenta y vuelvo a cargar los datos de la tarjeta qeu se encuentra vigente y vuelve a insistir con lo mismo...
Buenos dias, El dia de ayer me llego un mail diciendo que no habian podido realizar el cobro este mes de mi tarjeta. El dia de hoy ingreso en mi cuenta y vuelvo a cargar los datos de la tarje...
266 Views
0 replies
0 likes
I'm currently subscribed to premium for 3 months and planning to get the student discount, if I bought that and got approved, will it cancel my current 3 months subscription or will it add 12 months to my current subscription so total of 15 mos.
I'm currently subscribed to premium for 3 months and planning to get the student discount, if I bought that and got approved, will it cancel my current 3 months subscription or will it add 12 months ...
235 Views
0 replies
0 likes
I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made note of the email and password, but would like to ca...
I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made n...
Visitor
624 Views
5 replies
0 likes
I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page didn´t accept it, it made me go back to the free accou...
I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page did...
Newbie
414 Views
2 replies
0 likes
I already made a payment for premiumtoday, just an hour before coz I am really excited to use Spotify., I paid using reference number that Spotify provided but until now its not working. I have reference number. I hope i could get a response as soon ...
I already made a payment for premiumtoday, just an hour before coz I am really excited to use Spotify., I paid using reference number that Spotify provided but until now its not working. I have...
Roadie
212 Views
1 replies
0 likes
I am wanting to take advantage of the Student Discount with Hulu. I already have the required Hulu account and while trying to merge the two, I discovered that I have to cancel my current Hulu plan and sign up through Spotify. My issue is that I JUST...
I am wanting to take advantage of the Student Discount with Hulu. I already have the required Hulu account and while trying to merge the two, I discovered that I have to cancel my current Hulu plan a...
Roadie
769 Views
3 replies
0 likes
Hi, I started the 99p 3 month premium deal on the 3rd of December but weirdly it has suddenly stopped and wiped all of the downloads on my account this morning. At first, when trying to open the Spotify app I had trouble logging in but when I did eve...
Hi, I started the 99p 3 month premium deal on the 3rd of December but weirdly it has suddenly stopped and wiped all of the downloads on my account this morning. At first, when trying t...
Roadie
239 Views
1 replies
0 likes
I was paying monthly but had to cancel the credit card that was being charged. Spotify informed me of this payment failure. At the same, I got an email about switching to annual so I purchased and was charged $99 for that with my new card. However, S...
I was paying monthly but had to cancel the credit card that was being charged. Spotify informed me of this payment failure. At the same, I got an email about switching to annual so I purchased and wa...
Casual Listener
345 Views
3 replies
0 likes
Hi, We have a Premium for Family subscription and the details are fine in the website. The app is showing “Premium Trial” though. How do I change this to “Premium”? Thanks!
Hi, We have a Premium for Family subscription and the details are fine in the website. The app is showing “Premium Trial” though. How do I change this to “Premium”? T...
197 Views
0 replies
0 likes
Can I use my HK Spotify account (App) in Thailand?
Can I use my HK Spotify account (App) in Thailand?
Spotify Star
335 Views
1 replies
0 likes
Recently moved from the UK to NZ. I'm trying to update my subscription to my NZ bank card, however the web app won't let it proceed instead stating "It looks like your card is from a non-Spotify country. Spotify isn't available in your country yet. C...
Recently moved from the UK to NZ. I'm trying to update my subscription to my NZ bank card, however the web app won't let it proceed instead stating "It looks like your card is from a non-Spotify coun...
Spotify Star
208 Views
1 replies
0 likes
HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are correct. Is there a customer service chat or phone numbe...
HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are...
Spotify Legend
610 Views
3 replies
1 likes
I’ve been cancelled by the Preminim Subscription. I want to re-join and I also receive the invitation code. But I still failed
I’ve been cancelled by the Preminim Subscription. I want to re-join and I also receive the invitation code. But I still failed
Spotify Star
341 Views
1 replies
0 likes
So I’ve been a customer for Spotify for a while now. Even before the student discount. At first the discount worked fine but now it says that i can’t use it anymore. I am a student and I have proof. I tried to do it again today and it say that it cou...
So I’ve been a customer for Spotify for a while now. Even before the student discount. At first the discount worked fine but now it says that i can’t use it anymore. I am a student and I have proof. ...
Casual Listener
244 Views
1 replies
0 likes
I was offered 6 months of Premium free from Rogers. When I tried to sign up, I was denied because Spotify says I have used Premium before, which I have not. I have used Spotify Free, but have never had a paid subscription. Can't contact Spotify to ge...
I was offered 6 months of Premium free from Rogers. When I tried to sign up, I was denied because Spotify says I have used Premium before, which I have not. I have used Spotify Free, but have never h...
Spotify Star
208 Views
1 replies
0 likes
I'm moving to another country and I'd like to stay compliant with Spotify policies, say, all family members at the same address. But if I change the country, I must change to a payment method in that country. My problem: My credit card remains in my ...
I'm moving to another country and I'd like to stay compliant with Spotify policies, say, all family members at the same address. But if I change the country, I must change to a payment method ...
Spotify Star
245 Views
1 replies
0 likes
Hi!So, I just tried to get premium with the student's discount and my school wouldn't show up in the place where I had to choose. Anyways the problem is that Spotify actually charged me the 3,49$ and i didn't get to have premium because of my school ...
Hi! So, I just tried to get premium with the student's discount and my school wouldn't show up in the place where I had to choose. Anyways the problem is that Spotify actually charged me the 3,49$ a...
Spotify Star
338 Views
3 replies
0 likes
Ik heb Spotify Premium met een activeringscode geactiveerd maar er staat nu dat ik weer Spotify-Free. Ik vind dit niet frappant en ik zou graag willen dat dit opgelost wordt.
Ik heb Spotify Premium met een activeringscode geactiveerd maar er staat nu dat ik weer Spotify-Free. Ik vind dit niet frappant en ik zou graag willen dat dit opgelost wordt.
Roadie
289 Views
1 replies
0 likes
