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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 183896 Views
  • 116 replies
  • 12 likes
  • 183896 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20870 Views
  • 28 replies
  • 4 likes
  • 20870 Views
  • 28 replies
  • 4 likes

Changer d'abonnement

Bonjour,J'ai actuellement un abonnement Premium basique sur spotify, et j'aimerais passer a un abonnement family sur ce meme compte, quelle demarche dois-je suivre?Merci d'avance

  • Newbie
  • Bonjour, J'ai actuellement un abonnement Premium basique sur spotify, et j'aimerais passer a un abonnement family sur ce meme compte, quelle demarche dois-je suivre? Merci d'avance 
  • Erkuspwn
  • Music Fan
  • 3513 Views
  • 1 replies
  • 0 likes
  • 3513 Views
  • 1 replies
  • 0 likes

Pedro Gross

Paguei a minha assinatura e ta dizendo que nao paguei. E nao esta com o premium ativo. O que faco?

  • Newbie
  • Paguei a minha assinatura e ta dizendo que nao paguei. E nao esta com o premium ativo. O que faco?  
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO PAGAR MI SUSCRIPCION

Recientemente he intentado pagar mi suscripcion a premium pero siempre me manda error de pago haga lo que haga, he probado con diferentes tarjetas de credito. ayuda

  • Casual Listener
  • Recientemente he intentado pagar mi suscripcion a premium pero siempre me manda error de pago haga lo que haga, he probado con diferentes tarjetas de credito. ayuda
  • Neidanx
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

No puedo adquirir la suscripcion de mas de un mes y tampoco pagarla con dinero real via baloto etc.

Obtener el spotify premium me da opcion a solo 1 mes "aparte del plan familiar etc.." y solo con tarjeta de credito.

  • Newbie
  • Obtener el spotify premium me da opcion a solo 1 mes "aparte del plan familiar etc.." y solo con tarjeta de credito. 
  • 256 Views
  • 0 replies
  • 1 likes
  • 256 Views
  • 0 replies
  • 1 likes

Trying to subscribe to premium

Ok so in trying to get premium but when i use my visa which is a registerd gift card and works on phone but when i try to suvsribe says failed even tried buying a 1 month gift card no luck

  • Newbie
  • Ok so in trying to get premium but when i use my visa which is a registerd gift card and works on phone but when i try to suvsribe says failed even tried buying a 1 month gift card no luck
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Subscription question.

I love Spotify.But cant afford the $10 bucks a month.How come i cant get it for $5 bucks a month?I understand that plan is for college students.Thats not really fair for other customers who dont go to college.Just a thought.

  • Newbie
  • I love Spotify.But cant afford the $10 bucks a month.How come i cant get it for $5 bucks a month?I understand that plan is for college students.Thats not really fair for other customers who dont go t...
  • phan_times
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update Credit Card for Yearly Premium Subscription

I signed up for the yearly premium subscription a couple of months ago with my old credit card. I just activated a new credit card, which deactivated my old credit card. So, I signed in to update my payment info and found that my option to update my ...

  • Casual Listener
  • I signed up for the yearly premium subscription a couple of months ago with my old credit card. I just activated a new credit card, which deactivated my old credit card. So, I signed in to update my ...
  • Alfredo
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • Credit Card Update
    Payment
    Premium
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium SIgnaure

I'm trying to buy the premium version but everytime i type the card information it shows that an error occured.I did it over and over again in different browsers, using wi fi and mobile data, always checking the card information but still doesn't wor...

  • Newbie
  • I'm trying to buy the premium version but everytime i type the card information it shows that an error occured.I did it over and over again in different browsers, using wi fi and mobile data, always ...
  • Alfredo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Paid for premium but i still not working as premium

Hello! Today i bought spotify premium via paypal,and i got one month for free. I did that 4hours ago and on my account it says that i have active spotify premium account but when i log into application on my desktop i still see that i have exceeded m...

  • Casual Listener
  • Hello! Today i bought spotify premium via paypal,and i got one month for free. I did that 4hours ago and on my account it says that i have active spotify premium account but when i log into applicati...
  • 1924HOTROD
  • Newbie
  • 1036 Views
  • 9 replies
  • 2 likes
  • 1036 Views
  • 9 replies
  • 2 likes

Spotify premium

Hi there, I've been using spotify for a while and I want to try out the 7 days premium trial, it won't let me, it says I can try the 30 days one

  • Regular
  • Hi there, I've been using spotify for a while and I want to try out the 7 days premium trial, it won't let me, it says I can try the 30 days one
  • CryticalAce
  • Rising Star 4
  • 380 Views
  • 5 replies
  • 0 likes
  • 380 Views
  • 5 replies
  • 0 likes

I pay subscription and the last 8 weeks I have had to download all my playlists over and over again

The last 8 weeks I have had to download all my playlists over and over again which eats away at my data which has cost me over $50 in my data .I'm love using Spotify but I am getting fed up with having to download all my music again.Can this problem ...

  • Casual Listener
  • The last 8 weeks I have had to download all my playlists over and over again which eats away at my data which has cost me over $50 in my data . I'm love using Spotify but I am getting fed up with ha...
  • rockout1
  • Casual Listener
  • 325 Views
  • 4 replies
  • 0 likes
  • 325 Views
  • 4 replies
  • 0 likes

Downgraded to free

I can't access Spotify premium on my phone. I've contacted iTunes and there is no problem with my account or subscription. When I accessed Spotify it said my payment had failed and downgraded me to free Spotify.

  • Newbie
  •  I can't access Spotify premium on my phone. I've contacted iTunes and there is no problem with my account or subscription. When I accessed Spotify it said my payment had failed and downgraded m...
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

opkrevning

skulle lige se hvad krav der var for studenter premium, og efter de tog de 50 kr selvom jeg ikke har foet premium hvad kan jeg gore?

  • Newbie
  • skulle lige se hvad krav der var for studenter premium, og efter de tog de 50 kr selvom jeg ikke har foet premium hvad kan jeg gore?
  • TheBrickSlayer
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

I am being double billed for my Spotify account. How can I cancel one? I do have the accounts.

I am beng double billed monthly from Spotify for $14.99 How do I cancel one? From my visa bill I have two different numbers from Spotify. Kim

  • Newbie
  • I am beng double billed monthly from Spotify for $14.99   How do I cancel one?   From my visa bill I have two different numbers from Spotify.   Kim
  • TheBrickSlayer
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Valentine's Promo

Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscribed after that trial, but l really don't appreciate...

  • Casual Listener
  • Hi, l signed up for the Spotify 60 days trial yesterday. I had premium until this afternoon. l don't know what happened but now my account says free with no record of it. I would have totally subscri...
  • Erkuspwn
  • Music Fan
  • 669 Views
  • 5 replies
  • 0 likes
  • 669 Views
  • 5 replies
  • 0 likes

Solved!! Ads shown for premium users

After the new spotify update, when I opened Spotify, I got this ad for the new James Bay album. It also happened to a friend of mine, she got the exact same ad. I wouldn't mind it, but the problem is, that I have a premium subscription. So I'm not ha...

  • Newbie
  • After the new spotify update, when I opened Spotify, I got this ad for the new James Bay album. It also happened to a friend of mine, she got the exact same ad. I wouldn't mind it, but the problem is...
  • Maxim
  • Spotify Star
  • 542 Views
  • 1 replies
  • 0 likes
  • advertisement
    Premium
  • 542 Views
  • 1 replies
  • 0 likes

Insufficient funds charge

Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund

  • Newbie
  • Was charge the day before because my bank didn't have enough funds when the payment was scheduled for the next day !! I want a refund
  • bailey_31red
  • Newbie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Billed Twice for a number of months

Hi, I have just noticed I have been billed twice and this goes back for a numbner of months. How do I resolve this as quickly as possible? Thanks

  • Casual Listener
  • Hi, I have just noticed I have been billed twice and this goes back for a numbner of months.  How do I resolve this as quickly as possible?  Thanks 
  • Bittencourt
  • Spotify Star
  • 394 Views
  • 4 replies
  • 0 likes
  • 394 Views
  • 4 replies
  • 0 likes

Cancelled family Subscription, still being charged

I cancelled family subscription, yet a $14.99 Spotify charge keeps showing up on my credit card statement. My subscription status says I am Spotify Free, but when receipts is checked, you can see I am still receiving charges. Please let me know how t...

  • Casual Listener
  • I cancelled family subscription, yet a $14.99 Spotify charge keeps showing up on my credit card statement. My subscription status says I am Spotify Free, but when receipts is checked, you can see I a...
  • CryticalAce
  • Rising Star 4
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes