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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130854 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62947 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242931 Views
149 replies
13 likes
So i have spotify family premium which my wife shares. Our 3 year old son loves his lullilbies, so everynight we run lullibies on spotify on an old ipad we have. I didnt realise until i got my yearly summary email that the lullibies have been playing...
So i have spotify family premium which my wife shares. Our 3 year old son loves his lullilbies, so everynight we run lullibies on spotify on an old ipad we have. I didnt realise until i got my yearly...
Roadie
315 Views
1 replies
0 likes
I got the 3 months for 99p deal before Christmas and have been billled £9.99 - this wasn't the price that was advertised and I'm wondering how I can get the extra £9 refunded?
I got the 3 months for 99p deal before Christmas and have been billled £9.99 - this wasn't the price that was advertised and I'm wondering how I can get the extra £9 refunded?
Casual Listener
261 Views
2 replies
0 likes
I had a free trial of Premium, and yesterday was automatically charged for my first paid month of Premium. I actually want to upgrade to Family account as my husband also uses free trial at the moment, but will I be charged again, or will it already ...
I had a free trial of Premium, and yesterday was automatically charged for my first paid month of Premium. I actually want to upgrade to Family account as my husband also uses free trial at the momen...
Roadie
261 Views
1 replies
0 likes
I have a Girftcard which is not readable anymore any solutions?
I have a Girftcard which is not readable anymore any solutions?
Newbie
4910 Views
4 replies
0 likes
I have premium now, but I’m a College student wanting the discount. When trying to be verified by SheerId, they couldn’t do it initially for some reason(honestly if this company can’t verify students maybe you should look into getting a different ver...
I have premium now, but I’m a College student wanting the discount. When trying to be verified by SheerId, they couldn’t do it initially for some reason(honestly if this company can’t verify students...
Spotify Star
206 Views
1 replies
0 likes
I have spotify premium for students and I am supposed to get charged 7.490$ a month, however I have been getting charged twice, i try to contact for the fb service but no ones aswering, give me a refund, even in the web site its only appaering one pa...
I have spotify premium for students and I am supposed to get charged 7.490$ a month, however I have been getting charged twice, i try to contact for the fb service but no ones aswering, give me ...
Casual Listener
227 Views
2 replies
0 likes
I have spotify premium for students and I am supposed to get charged 4.99 a month, however I have been getting charged 9.99 a month for the last 2 months. Please fix this and give me a refund. < moderator snip - screenshot removed for security >
I have spotify premium for students and I am supposed to get charged 4.99 a month, however I have been getting charged 9.99 a month for the last 2 months. Please fix this and give me a refund. ...
Roadie
297 Views
1 replies
0 likes
I’ve just cancelled my premium subscription, which I thought ended it immediately, however, it says it will end in May. Any ideas if I will continue to be charged until then and if so why?
I’ve just cancelled my premium subscription, which I thought ended it immediately, however, it says it will end in May. Any ideas if I will continue to be charged until then and if so why?
Spotify Star
376 Views
3 replies
0 likes
The app and website have paused my subscription saying my payment did not go through. However, I am still being billed $12.99 through Apple. If I update my payment info (which will be the same card), will I be charged again?
The app and website have paused my subscription saying my payment did not go through. However, I am still being billed $12.99 through Apple. If I update my payment info (which will be the same card),...
Newbie
269 Views
2 replies
0 likes
I'm assuming, based on the other thread about this topic I've read. This combo deal has never worked and was only used to get students like myself to sign up. I believe this is called fraud.
I'm assuming, based on the other thread about this topic I've read. This combo deal has never worked and was only used to get students like myself to sign up. I believe this is called fraud.
Roadie
326 Views
1 replies
0 likes
Hey guys. So, I'm off to India in a few weeks and I don't believe I can use Spotify while I'm there, hence there's no point paying for it. So, my question is... If I cancel my premium until I'm back in 5 months, can I then reactivate it when I'm back...
Hey guys. So, I'm off to India in a few weeks and I don't believe I can use Spotify while I'm there, hence there's no point paying for it. So, my question is... If I cancel my premium until I'...
Community Legend
372 Views
1 replies
0 likes
My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
Community Legend
212 Views
1 replies
0 likes
Hi, i have this problem throughout 2017. Im billed 2 subscrptions on my credit card, one is a family plan and the other is and individual premium account. I just canceled the family plan, but i cant cancel that plan because is whit a user that i do n...
Hi, i have this problem throughout 2017. Im billed 2 subscrptions on my credit card, one is a family plan and the other is and individual premium account. I just canceled the family plan, but i cant ...
Roadie
529 Views
1 replies
0 likes
I move to the US from Bulgaria a couple of months ago. Now my bulgarian credit card has expired and I have to transfer my account to a US credit card. When I try to change using the instruction here:https://support.spotify.com/us/account_payment_help...
I move to the US from Bulgaria a couple of months ago. Now my bulgarian credit card has expired and I have to transfer my account to a US credit card. When I try to change using the instruction here:...
Roadie
248 Views
1 replies
0 likes
I have a new bank account. How do I change this in my account. I tried update payment but I can't fill in my new number anywhere.
I have a new bank account. How do I change this in my account. I tried update payment but I can't fill in my new number anywhere.
Roadie
631 Views
1 replies
0 likes
In December I purchased Spotify’s one-year premium bundle for $100, yet I am still getting billed $12.99 a month for premium. How do I stop this monthly payment?
In December I purchased Spotify’s one-year premium bundle for $100, yet I am still getting billed $12.99 a month for premium. How do I stop this monthly payment?
163 Views
0 replies
0 likes
Disculpen mi mama no tiene cuenta de Spotify sin embargo le estan realizando un cargo a su tarjeta de credito, como podemos cancelar este cargo? Ya que no sabemos de que cuenta sea.
Disculpen mi mama no tiene cuenta de Spotify sin embargo le estan realizando un cargo a su tarjeta de credito, como podemos cancelar este cargo? Ya que no sabemos de que cuenta sea.
156 Views
0 replies
0 likes
Take me off Spotify premium free trial I didn’t mean to touch that button!!!!
Take me off Spotify premium free trial I didn’t mean to touch that button!!!!
Community Legend
186 Views
1 replies
0 likes
The family subscription my mom set up is not allowing me to join and per usual there is no contact us directly for spotify which is BS so thanks for that spotify. I already have my own account I have been paying on for 2 years now and my mom set up t...
The family subscription my mom set up is not allowing me to join and per usual there is no contact us directly for spotify which is BS so thanks for that spotify. I already have my own account ...
Newbie
314 Views
1 replies
1 likes
So this happens out of nowhere, around christmas time I opened my spotify app to listen for some christmas songs and realized that I've been logged out. I then tried to log back in but spotify treats me as if I created a new account. now my premium a...
So this happens out of nowhere, around christmas time I opened my spotify app to listen for some christmas songs and realized that I've been logged out. I then tried to log back in but spotify t...
Community Legend
774 Views
1 replies
0 likes
