Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 163494 Views
- 109 replies
- 12 likes
- 163494 Views
- 109 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18437 Views
- 27 replies
- 4 likes
- 18437 Views
- 27 replies
- 4 likes
Trial subscription. I stsrted a 99 cent trial subscription on the 4th of december 2017
I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer please email me at
- I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer plea...
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- Songwriter
- 346 Views
- 1 replies
- 0 likes
- 346 Views
- 1 replies
- 0 likes
Credit Card Being used without my knowledge
apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to work spotify. I had to make an account just to try and...
- apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to wor...
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- Songwriter
- 485 Views
- 1 replies
- 0 likes
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fraudlawyersued
- 485 Views
- 1 replies
- 0 likes
Double billed on my very first payment...No Customer Service area?????
Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find. Posting a message on a public forum is a rather ancient...
- Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find.&nb...
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- Spotify Star
- 375 Views
- 1 replies
- 1 likes
- 375 Views
- 1 replies
- 1 likes
I can’t cancel my subscription
Please help. Whenever I go to my Apple ID to cancel my subscriptions Spotify Premium doesn’t show up therefore I cannot cancel it and I need it to be cancelled TODAY. And I am 100% sure I have the premium because when I checked the account on Spotify...
- Please help. Whenever I go to my Apple ID to cancel my subscriptions Spotify Premium doesn’t show up therefore I cannot cancel it and I need it to be cancelled TODAY. And I am 100% sure I have the pr...
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- Spotify Star
- 559 Views
- 1 replies
- 0 likes
- 559 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Subscription Device **bleep** Offer
I received a notification via my Spotify mobile app concerning a **bleep** offer for an in-car device to stream music. It was subscription based. I was interested, but could not commit at the moment, as I was driving. I closed the app and lost the wi...
- I received a notification via my Spotify mobile app concerning a **bleep** offer for an in-car device to stream music. It was subscription based. I was interested, but could not commit at the moment,...
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- Spotify
- 9639 Views
- 5 replies
- 0 likes
- 9639 Views
- 5 replies
- 0 likes
Changing to family
I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What do I do now???
- I have premium but want to get premium for family. I contacted my mobile provider who cancelled it from their end. Spotify still says it’s associated with the provider and to contact them. What ...
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- Spotify Star
- 777 Views
- 3 replies
- 0 likes
- 777 Views
- 3 replies
- 0 likes
Cant use premium
I've cancelled my premium account. But I should use it until 04.03. Although I can't use it. It says get premium. What should I do now?
- I've cancelled my premium account. But I should use it until 04.03. Although I can't use it. It says get premium. What should I do now?
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- Casual Listener
- 411 Views
- 2 replies
- 0 likes
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AccountPremium
- 411 Views
- 2 replies
- 0 likes
Je ne suis pas capable de payer mon abonnement premium
Ca fait deux jours que j’essaie de me reabonner au premium, j’ai rentrer deux carte de credits prepayer differentes et ca ne fonctionne pas, a chaque fois ca me dis que il y a une erreur et de ressayer,et ca marche pas j’ai suvis les « conseils »du c...
- Ca fait deux jours que j’essaie de me reabonner au premium, j’ai rentrer deux carte de credits prepayer differentes et ca ne fonctionne pas, a chaque fois ca me dis que il y a une erreur et de ressay...
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- 249 Views
- 0 replies
- 0 likes
- 249 Views
- 0 replies
- 0 likes
cant update my payment details
Hi, so i have enough money in my account but i cant pay. I called the bank they say that the credit card has no problem. but i still get the unsuccesful error. what should i do
- Hi, so i have enough money in my account but i cant pay. I called the bank they say that the credit card has no problem. but i still get the unsuccesful error. what should i do
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- Regular
- 269 Views
- 1 replies
- 1 likes
- 269 Views
- 1 replies
- 1 likes
I can't buy Premium
Hello, why can't i buy Premium? I bought a VCC ONLY dor Spotify and it **bleep**ing suck that I can't get my premium i'm so mad right now. What do I do? My credit Card is VALID. Thanks ( not english im french )
- Hello, why can't i buy Premium? I bought a VCC ONLY dor Spotify and it **bleep**ing suck that I can't get my premium i'm so mad right now. What do I do? My credit Card is VALID. Thanks ( not e...
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- Casual Listener
- 304 Views
- 2 replies
- 0 likes
- 304 Views
- 2 replies
- 0 likes
subscription
I applied for a subscription by credit card, the money was withdrawn but I still do not subscribe. I want the money back, please.
- I applied for a subscription by credit card, the money was withdrawn but I still do not subscribe. I want the money back, please.
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- Community Legend
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Can’t pay suscription
I want to pay my monthly subscription but I can’t.. when I register my credit card it says it doesn’t match to a pay method from my country.
- I want to pay my monthly subscription but I can’t.. when I register my credit card it says it doesn’t match to a pay method from my country.
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- Community Legend
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Premium on ps4 but not phone
I have a spotify premium account on my ps4 that I've been using for about 6 months now, but when i tried using it on my phone its just standard spotify
- I have a spotify premium account on my ps4 that I've been using for about 6 months now, but when i tried using it on my phone its just standard spotify
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- Community Legend
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Transfer from iTunes premium to Spotify family
I stopped standard payment via itunes (as proposed) to enable transfer to spotify familty. Reply I got that premium will be stopped and set back to free account.Does this mean I lose all my playlists? I have invested tons of time to create them and I...
- I stopped standard payment via itunes (as proposed) to enable transfer to spotify familty. Reply I got that premium will be stopped and set back to free account. Does this mean I lose all my playlis...
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- Newbie
- 656 Views
- 2 replies
- 0 likes
- 656 Views
- 2 replies
- 0 likes
Codes
Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
- Ive just signed up with family. Ive been emailed 2 codes for son and daughter. How do they put the codes in on their mobile phones
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- Casual Listener
- 246 Views
- 2 replies
- 0 likes
- 246 Views
- 2 replies
- 0 likes
Unwanted switch from Student Premium to Premium + Headspace
I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have woken up to a £15 charge for a service that I neve...
- I was previously on the Student Premium subscription. Since Spotify stopped accepting NUS, I was automatically moved on to the Premium + Headspace subscription, which I was not notified about. I have...
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Unwanted Cancellation of Premium
Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but nothing changed. I also have recently cancelled a SIM card and re...
- Hello Everyone, I've had the premium subscription for more than a year and discovered that it was suddenly cancelled without my knowledge. I've tried logging in and out a few times but...
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- Community Legend
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Unwanted switch from family to premium
I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. Today though I found out my subscription wasn't for ...
- I am having problems with my family account. This month I've had problems with the payment because my card wasn't working. After resolving the issue I changed my payment method and paid for family. T...
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- Community Legend
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Student discount problem
After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend?
- After 7 months, my student discount has disappeared and the standard payment has been collected... Why it happend? <removed screenshot>
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- Community Legend
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
issue chaging the address
Hello All,I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the following message: Your Spotify account must be registered i...
- Hello All, I have an issue changing my country in Spotify from GB to France. To change the country in your profile, you need to update your billing data. But when i try to do that I have the fo...
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- Newbie
- 462 Views
- 3 replies
- 0 likes
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Account
- 462 Views
- 3 replies
- 0 likes