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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69569 Views

18 replies

94 likes

  • 69569 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133833 Views

69 replies

10 likes

Premium for Family
  • 133833 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

71215 Views

89 replies

4 likes

  • 71215 Views
  • 89 replies
  • 4 likes

Superuser Contribution Change country and it doesnt work! Help me!

I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am still using the Japanese version of Spotify. It would be very ...

Casual Listener

I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am s...

ZulHarith

Casual Listener

324 Views

2 replies

0 likes

  • 324 Views
  • 2 replies
  • 0 likes

"Unfortunately, we couldn't confirm that you're a student"

Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.

Newbie

Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.

amirism

Roadie

996 Views

1 replies

0 likes

  • 996 Views
  • 1 replies
  • 0 likes

Records of billing by Spotify

I am trying to compile a list of all of my previous bills from Spotify but I can't find any. Does Spotify send e-mails when your card is charged on a monthly basis or not?

Newbie

I am trying to compile a list of all of my previous bills from Spotify but I can't find any. Does Spotify send e-mails when your card is charged on a monthly basis or not?

YvhiR

Newbie

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution different subscription on phone and computer

Hi, I do have a premium account included with my phone compagnie for few years. Today, spotify on my computer tell me that my subscription is expired. I asked my phone compagnie for a new access code and it work on my phone. My premium account is bac...

Newbie

Hi,  I do have a premium account included with my phone compagnie for few years.  Today, spotify on my computer tell me that my subscription is expired. I asked my phone compagnie fo...

Alfredo

Roadie

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Paid subscription via Rogers

Hi there, I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the customer through paid subscription with Spotify he is getting a ...

Newbie

Hi there,   I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the cust...

Alfredo

Roadie

1069 Views

1 replies

0 likes

Spotify Premium
  • 1069 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscription

I have a premium subscription, account was opened in Singapore, I now live in Australia. I have changed countries however when I log in spotify it tells me I am not a premium member and keeps asking me to upgrade, however I have full premium spofity ...

Newbie

I have a premium subscription, account was opened in Singapore, I now live in Australia.  I have changed countries however when I log in spotify it tells me I am not a premium member and keeps a...

Alfredo

Roadie

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Paid for Students Subscription now it’s gone?

My subscription isn’t working now Hulu and Spotify just stopped working a day ago and it’s acting like I never had premium an I now have a free version of Spotify and can’t access my Hulu account I really don’t understand what is going on an is there...

Newbie

My subscription isn’t working now Hulu and Spotify just stopped working a day ago and it’s acting like I never had premium an I now have a free version of Spotify and can’t access my Hulu account I r...

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

Gift Card with no destinatary

We are a company, who always buys gift card (with no name on it) so we can give ir as a reward to our sales team. But I can't find in Spotify that, the gift card has to have a name with a mail. Anyone knows if there is something like a "normal" gift ...

Casual Listener

We are a company, who always buys gift card (with no name on it) so we can give ir as a reward to our sales team. But I can't find in Spotify that, the gift card has to have a name with a mail. ...

Scarlet87

Casual Listener

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Processing

Hello! I just paid my 3 month subscription a while ago and i was wondering if how will i know if its processed already???

Newbie

Hello! I just paid my 3 month subscription a while ago and i was wondering if how will i know if its processed already???

Aimee_T

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant play offline

My account is up to date on premium but all of a sudden i cant play off line..i just re downloaded all songs but its telling me there not downloaded whem im offline. .I logged out and back in again and still nothing

Casual Listener

My account is up to date on premium but all of a sudden i cant play off line..i just re downloaded all songs but its telling me there not downloaded whem im offline. . I logged out and back in again...

harry2612

Casual Listener

272 Views

2 replies

0 likes

  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution missing playlist and missing premium subscription

Good day, yesterday I am having a problem logging in with facebook it says error 404.. so tried resetting my password but using my username in facebook.. i just followed some instruction in forum. after resetting I am now able to logged in but all my...

Newbie

Good day, yesterday I am having a problem logging in with facebook it says error 404.. so tried resetting my password but using my username in facebook.. i just followed some instruction in forum. af...

Aimee_T

Roadie

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount not being applied

Hi, i asked for a student discount about 3 months ago and i still havn't got it,... is this normal ? my school is in the list i've got proof the i'm at that school... what else do you need ???

Casual Listener

Hi, i asked for a student discount about 3 months ago and i still havn't got it,... is this normal ? my school is in the list i've got proof the i'm at that school... what else do you need ??? ...

glennmckenna

Casual Listener

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Losing Student Discount?

I currently have Spotify Premium for Students + Hulu, and am charged 4.99 a month. However, my account now says that my next bill will be 9.99 and I’ll have a Spotify Premium Account? Why is my account switching when my student status has not, and ho...

Casual Listener

I currently have Spotify Premium for Students + Hulu, and am charged 4.99 a month. However, my account now says that my next bill will be 9.99 and I’ll have a Spotify Premium Account? Why is my accou...

phan_times

Community Legend

965 Views

3 replies

0 likes

  • 965 Views
  • 3 replies
  • 0 likes

US premium account while abroad

I have a US premium account and just moved abroad to a country that does have Spotify. Can i use my US account here indefinitely? Or i will need a VPN?

Casual Listener

I have a US premium account and just moved abroad to a country that does have Spotify. Can i use my US account here indefinitely? Or i will need a VPN?  

amirism

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Premium

Hi i have a big Problem i bought myself 2x 10€ Cards for Spotify Family after i opend the Key code i noticed that its only working for normal Premium can i somehow get my money back or still use Family with it ? Germany

Newbie

Hi i have a big Problem i bought myself 2x 10€ Cards for Spotify Family after i opend the Key code i noticed that its only working for normal Premium can i somehow get my money back or still use Fami...

Maxim

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Payment Cancelation

If I cancel Spotify premium before my next payment, would I still be able to use Spotify offline up until the time my next payment was due, or would it just cancel it right away? I would like to know before I cancel it because I don't want to have wa...

Casual Listener

If I cancel Spotify premium before my next payment, would I still be able to use Spotify offline up until the time my next payment was due, or would it just cancel it right away? I would like to...

Maxim

Spotify Star

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

NO PUEDO PAGAR CON LAS TARJETAS

Lo que pasa es que estoy tratando de comprar spotify premium universitarioy he tratado con 3 visas y 2 mastercard y me saleerror del pago, intentelo de nuevo o busque otra opcion de pago.En todas mis tarjetas me sale lo mismo. Que hago?Sera problema ...

Newbie

Lo que pasa es que estoy tratando de comprar spotify premium universitario y he tratado con 3 visas y 2 mastercard y me sale error del pago, intentelo de nuevo o busque otra opcion de pago. En tod...

Gara12345

Newbie

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Cancelling my Spotify Premium - Spotify has lost focus and gone too political

Today we open Spotify and we see this playlist called "We the people". Just noticed that it is mostly full of Leftwing ideologies and views. You can't find not much diversity of opinon or thoughts.We ignored all the political thngs Spotify did throug...

Newbie

Today we open Spotify and we see this playlist called "We the people". Just noticed that it is mostly full of Leftwing ideologies and views. You can't find not much diversity of opinon or thoughts. ...

E_T

Music Fan

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes