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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5340 Views
  • 23 replies
  • 2 likes
  • 5340 Views
  • 23 replies
  • 2 likes

Yearly discount and family subscription

I was thinking about upgrading to a family package for £15 a month but then saw the £99 individual yearly offer, saving two months costs - is there any way to get this offer but pay the extra towards a family subscription somehow?

  • Newbie
  • I was thinking about upgrading to a family package for £15 a month but then saw the £99 individual yearly offer, saving two months costs - is there any way to get this offer but pay the extra towards...
  • Tom
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Premium Deal Onetime payment of € 99

Hi,I am already a spotify premium member (with monthly payment). However, I wanted now to activate the offer for one year of spotify premium for € 99. Is this offer also available for current members? Thanks

  • Newbie
  •   Hi, I am already a spotify premium member (with monthly payment). However, I wanted now to activate the offer for one year of spotify premium for € 99.  Is this offer also available fo...
  • Tom
  • Community Legend
  • 806 Views
  • 3 replies
  • 0 likes
  • 806 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Clarification on subscription end date

I recently cancelled my Premium subscription. It says that my subscription will end on 11/29/17.Does this mean that 29 November is:a. The last day of my subscription ORb. The first day of my Free Spotify (Premium ends on the 28 November)

  • Visitor
  • I recently cancelled my Premium subscription. It says that my subscription will end on 11/29/17. Does this mean that 29 November is: a. The last day of my subscription OR b. The first da...
  • Spotify_User_2
  • Newbie
  • 2598 Views
  • 2 replies
  • 0 likes
  • 2598 Views
  • 2 replies
  • 0 likes

no ingresa mi tarjeta de regalo

compre una tarjeta de regalo spotify para poder seguir disfrutando de premium ya queno recibio mi tarjeta de credito, la compre y se hio el pago de manera efectiva, pero funciono por tres dias y ahora no me deja reproducir nada y dice que mi suscribc...

  • Newbie
  • compre una tarjeta de regalo spotify para poder seguir disfrutando de premium ya que no recibio mi tarjeta de credito, la compre y se hio el pago de manera efectiva, pero fu...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

99€ for yearly PREMIUM

I saw just when I opened Spotify (I have premium) that there was an offer that I could have a subscription for 99 euros per year. After 12 months this would be converted again to 9.99 euros per month. Then I got into my page but couldn't find the act...

  • Newbie
  • I saw just when I opened Spotify (I have premium) that there was an offer that I could have a subscription for 99 euros per year. After 12 months this would be converted again to 9.99 euros per month...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Premium 3 meses

Hola. Contrate Spotify premium por 3 meses, pero en la cuenta aparece que solo tengo premium por 1 mes. Como soluciono esto?Gracias

  • Newbie
  • Hola. Contrate Spotify premium por 3 meses, pero en la cuenta aparece que solo tengo premium por 1 mes. Como soluciono esto? Gracias
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student Premium changed to family premium in June. Anyway to get refunded?

I had the student premium discount since last october. In June I was having some trouble with someone being on my spotify account but changed the passwords and used the sign off everywhere to solve it. Now I see that at the beginning of June, around ...

  • Newbie
  • I had the student premium discount since last october. In June I was having some trouble with someone being on my spotify account but changed the passwords and used the sign off everywhere to solve i...
  • SergioDavid
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get in contact with Spotify

How can I talk to somebody about money being tooken off my card for an account I have but can’t even download the app to my phone? Please respond as soon as possible thanks

  • Newbie
  • How can I talk to somebody about money being tooken off my card for an account I have but can’t even download the app to my phone? Please respond as soon as possible thanks 
  • SergioDavid
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

£99 for the year charge

Hi, ive just signed up for £99 for a year subscription. However as I was only charged my normal monthly subscription a couple of days ago will I get it refunded or am basically paying twice for December? cheers

  • Casual Listener
  • Hi,   ive just signed up for £99 for a year subscription. However as I was only charged my normal monthly subscription a couple of days ago will I get it refunded or am basically paying twice ...
  • AndiT
  • Casual Listener
  • 483 Views
  • 6 replies
  • 2 likes
  • 483 Views
  • 6 replies
  • 2 likes

Superuser Contribution Canceled my premium subscription yet still being charged- NOT HAPPY

How do I contact someone about getting my money back? I have no other account apart from this account and am definitely on the free membership- NOT HAPPY.

  • Newbie
  • How do I contact someone about getting my money back? I have no other account apart from this account and am definitely on the free membership- NOT HAPPY.
  • SergioDavid
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Charges

Hello i have been charges 0.99 on my credit card over a week ago and there is no indication on my account that I have purchased anything or have seen subscribed to Premium

  • Newbie
  • Hello i have been charges 0.99 on my credit card over a week ago and there is no indication on my account that I have purchased anything or have seen subscribed to Premium
  • SergioDavid
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount not working

Hi! I am a sophomore student at American University. When I went to renew my student discount, it wasn't working. I realized this was because I recently got issued a new debit card by my bank. I then went to start a new subscription, but started a re...

  • Newbie
  • Hi! I am a sophomore student at American University. When I went to renew my student discount, it wasn't working. I realized this was because I recently got issued a new debit card by my bank. I then...
  • SergioDavid
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

upgrade

Can I upgrade from premium to family premium? Where and how?

  • Newbie
  • Can I upgrade from premium to family premium? Where and how?
  • kejt_
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Canceling subscription

If I cancel my subscription after paying for it will I still have my premium until it runs out?

  • Casual Listener
  • If I cancel my subscription after paying for it will I still have my premium until it runs out? 
  • kejt_
  • Community Legend
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Payment Error

I'm trying to get a premium subscription, but nothing seems to be working. I've tried a couple prepaid visas as well as my debit visa, but nothing is working. I keep getting the message "Payment failed. Try again, or use a different payment method". ...

  • Newbie
  • I'm trying to get a premium subscription, but nothing seems to be working. I've tried a couple prepaid visas as well as my debit visa, but nothing is working. I keep getting the message "Payment fail...
  • m_broady
  • Newbie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Two accounts, can‘t even use one

So I have two spotify Accounts. My first one was connected to my facebook profil and now I can‘t log in anymore, because I deleted my Facebook account four years ago. Yesterday I used a gift card for the first time and they said that they send my an ...

  • Newbie
  • So I have two spotify Accounts. My first one was connected to my facebook profil and now I can‘t log in anymore, because I deleted my Facebook account four years ago. Yesterday I used a gift card for...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Didn't complete subscription however money still taken

I went to upgrade to premium with the student discount, right before verifying with SheerID chrome had crashed. I looked in my bank account where it has still deducted the $5.99 yet I am unable to use premium due to not verifying my account. All I wa...

  • Newbie
  • I went to upgrade to premium with the student discount, right before verifying with SheerID chrome had crashed. I looked in my bank account where it has still deducted the $5.99 yet I am unable to us...
  • Bakrsukeik
  • Newbie
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Can’t buy offer, says not allowed

I got an offer for 12 month and pay for 10 month. But when I logg I it says that I’m not allowed to buy it. How to solve it or how to contact Spotify?Thanks in advance Mats

  • Casual Listener
  • I got an offer for 12 month and pay for 10 month. But when I logg I it says that I’m not allowed to buy it. How to solve it or how to contact Spotify? Thanks in advance  Mats
  • nicol-pastore
  • Newbie
  • 154 Views
  • 1 replies
  • 2 likes
  • 154 Views
  • 1 replies
  • 2 likes

premium deal vs normal premium problem

Hey guys, since there was a deal recently for spotify users to get premium, i decided to go for this exact deal. However i still have my subscription running until the 14th of december. i canceled paying the 14th of december for another subscription ...

  • Newbie
  • Hey guys, since there was a deal recently for spotify users to get premium, i decided to go for this exact deal. However i still have my subscription running until the 14th of december. i canceled pa...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes