Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19103 Views
  • 27 replies
  • 4 likes
  • 19103 Views
  • 27 replies
  • 4 likes

Solved!! Spotify Premium Annual Discount and Family

Hi, last month I recently took advantage of the offer to pay for my premium subscription upfront for one year - getting it at the discounted price of 99 GBP. Now that my profile says I won't be charged my on-going monthly subscription until January 2...

  • Newbie
  • Hi, last month I recently took advantage of the offer to pay for my premium subscription upfront for one year - getting it at the discounted price of 99 GBP. Now that my profile says I won't be ...
  • Bethany_Dawn
  • Community Legend
  • 5397 Views
  • 1 replies
  • 0 likes
  • 5397 Views
  • 1 replies
  • 0 likes

Payment is not successful

Payment is not successful even though there is no limit or resctrictions from the bank accounts, tried another credit cards for it but result is the same.

  • Newbie
  • Payment is not successful even though there is no limit or resctrictions from the bank accounts, tried another credit cards for it but result is the same. 
  • KarolaRz
  • Newbie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Free on iOS despite having Premium status

Hi Guys! Today I started Family subscription after a year and half of having premium on my own. Everything works fine on desktop. The problem is my iOS Spotify app. When checking account status in settings, it clearly says 'PREMIUM', but in fact it's...

  • Casual Listener
  • Hi Guys!   Today I started Family subscription after a year and half of having premium on my own. Everything works fine on desktop. The problem is my iOS Spotify app. When checking account sta...
  • Alex1982
  • Newbie
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Can't change country or subscription details

I moved from Argentina to Spain and I can't change the payment information (or the country) from the argentinian credit card. When I go to change country the drop down is disabled and I cannot click it. When I go to change subscription and payment de...

  • Newbie
  • I moved from Argentina to Spain and I can't change the payment information (or the country) from the argentinian credit card.   When I go to change country the drop down is disabled and I...
  • JeroenvanEersel
  • Newbie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

I accepted a family subscription and they told me is not the same adress, and that is not true

I accepted a family subscription, and I have the same adress as the person who created the plan. But spotify inactivated my premium account becouse it was not the same adress, and is not true, we have the same adress and we live actualy together.

  • Newbie
  • I accepted a family subscription, and I have the same adress as the person who created the plan. But spotify inactivated my premium account becouse it was not the same adress, and is not true, we hav...
  • phan_times
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I'm getting charged for Spotify when I shouldn't be

Hi would like to know why am i getting charged every month when i am suppose to be getting it free .

  • Visitor
  • Hi would like to know why am i getting charged every month when i am suppose to be getting it free  . 
  • phan_times
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Changing to premium from free but on the same account and same spark phone number

**bleep** how do I upgrade to premium without putting my credit card details in? I have a free subscription through spark mobile

  • Newbie
  • **bleep** how do I upgrade to premium without putting my credit card details in?  I have a free subscription through spark mobile 
  • phan_times
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Cannot Activate Hulu. How Can i Contact somebody about this?

When i go to activate hulu, my account claims to have trouble authorizing my account with spotify. It mentions contacting spotify but that seems near impossible.

  • Newbie
  • When i go to activate hulu, my account claims to have trouble authorizing my account with spotify. It mentions contacting spotify but that seems near impossible.
  • phan_times
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Creditcard debited but no subscription into my account

Hi,A friend has a problem. He's got a spotify account and each month he pays 12.95 but when he logs in, the premium option is not activated on his account. He has only one account. but he also tried to log in with the facebook account. Also no premiu...

  • Casual Listener
  • Hi, A friend has a problem.   He's got a spotify account and each month he pays 12.95 but when he logs in, the premium option is not activated on his account.   He has only one account...
  • bocaj_naej
  • Casual Listener
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Rogers free trial ends - now what?

Hi I had the two year free trial through Rogers but it is now expiring. Rogers says they will keep my account going and charge me $9.99 but that they cannot upgrade me to a family plan. How do I disconnect my account from Rogers without losing all my...

  • Casual Listener
  • Hi    I had the two year free trial through Rogers but it is now expiring.  Rogers says they will keep my account going and charge me $9.99 but that they cannot upgrade me to a famil...
  • phan_times
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Premium subscribed but not working6

Hi, I've subscribed to spotify premium but it's still showing as a free account. The €0.01 for the first free 30 days have however been booked off my paypal. I've tried everything.Help?

  • Visitor
  • Hi,  I've subscribed to spotify premium but it's still showing as a free account. The €0.01 for the first free 30 days have however been booked off my paypal. I've tried everything. Help?
  • user-removed
  • Not applicable
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Solved!! Spotify through Rogers

Hi, So I received a message from my carrier the other day saying my premium (it was included as a promo) ends 2017-11-06 and to contact my carrier to continue my subscription. I contacted Rogers who cancelled it for me, but I still cannot sign up thr...

  • Newbie
  • Hi,   So I received a message from my carrier the other day saying my premium (it was included as a promo) ends 2017-11-06 and to contact my carrier to continue my subscription.   I con...
  • Maxim
  • Spotify Star
  • 773 Views
  • 5 replies
  • 0 likes
  • 773 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charged but not working

I already paid my Spotify for 1 year and charged last Dec 22 as posted in my credit card. Spotify is not working asking for update. I don't want to be charged twice. Can somebody help me what to do. I paid 1290 in Philippine peso. . Thanks.

  • Casual Listener
  • I already paid my Spotify for 1 year and charged last Dec 22 as posted in my credit card. Spotify is not working asking for update. I don't want to be charged twice. Can somebody help me what to do. ...
  • Cielob
  • Casual Listener
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reactivate premium with Mobile Phone Plan Promotion

Several years ago I switched phone plans with Fido (a Canadaian carrier) and they had a promotion for spotify premium for 2 years. That promotion has not expired and I am now using a free account. I have recently upgraded phone plans again, and again...

  • Newbie
  • Several years ago I switched phone plans with Fido (a Canadaian carrier) and they had a promotion for spotify premium for 2 years.   That promotion has not expired and I am now using a free ac...
  • SergioDavid
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I use PayPal to pay for premium?

Spoiler (Highlight to read)I don't see an option anywhere to add PayPal, and when I go to checkout with pay pal it brings me to a log in page for PayPal then asks me for the recipients email. What am I missing or doing wrong, how do I pay for it?I do...

  • Newbie
  • I don't see an option anywhere to add PayPal, and when I go to checkout with pay pal it brings me to a log in page for PayPal then asks me for the recipients email. What am I missing or doing wrong, ...
  • SergioDavid
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Loss of facebook deleting spotify account.

Hi there, my facebook account was disabled recently and as I was logged into my spotify premium with it I dont seem to be able to relog back into my spotify account. I have since made a new facebook, email and premium spotify account but I want to ma...

  • Newbie
  • Hi there, my facebook account was disabled recently and as I was logged into my spotify premium with it I dont seem to be able to relog back into my spotify account. I have since made a new facebook,...
  • IguanaSetup
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Can't close account

I was having horrible problems with my account, so I closed it and opened a new one using a different email address. Now I am getting email notices for the old account like "Welcome to Spotify for Family." What can I do to make sure the old account i...

  • Newbie
  • I was having horrible problems with my account, so I closed it and opened a new one using a different email address. Now I am getting email notices for the old account like "Welcome to Spotify for Fa...
  • IguanaSetup
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Family account: one member kicks out another when listening at the same time

Our Family premium accout doesn't allow two members of the family to play music at the same time. When one is listening to Spotify on her mobile phone and the other starts Spotify in order to listen too, the first one will be constantly kicked out.Wh...

  • Newbie
  • Our Family premium accout doesn't allow two members of the family to play music at the same time. When one is listening to Spotify on her mobile phone and the other starts Spotify in order to li...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Being double charged by iTunes and Spotify for 1 account

Reciently notice my credit card statement has charges from Itunes for my spotify subscription, but for the last 5 months I have also been getting charged by spotify as well. This customer support system is terriable and completely unhelpful. I can no...

  • Casual Listener
  • Reciently notice my credit card statement has charges from Itunes for my spotify subscription, but for the last 5 months I have also been getting charged by spotify as well.  This customer suppo...
  • IguanaSetup
  • Community Legend
  • 874 Views
  • 3 replies
  • 1 likes
  • 874 Views
  • 3 replies
  • 1 likes

cant pay !!?

cant pay the money for the family plan .it keeps saying the payment is failed.how come??

  • Casual Listener
  • cant pay the money for the family plan . it keeps saying the payment is failed. how come??
  • Luke
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes