Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183685 Views
- 116 replies
- 12 likes
- 183685 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20846 Views
- 28 replies
- 4 likes
- 20846 Views
- 28 replies
- 4 likes
36/5000 Chat center for customer service
I would like to provide a Chat Center service for attention to premium users, and that is in sight, it is not will complicated to be able to communicate with you. It is difficult for me to have to be searching by topic, there are issues that have to ...
- I would like to provide a Chat Center service for attention to premium users, and that is in sight, it is not will complicated to be able to communicate with you. It is difficult for me to have to be...
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- Community Legend
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Como solucionar problema de pago de Spotify
Hola spotfy me cobra 198 pesos al mes por solo una cuenta como lo soluciono
- Hola spotfy me cobra 198 pesos al mes por solo una cuenta como lo soluciono
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- Music Fan
- 256 Views
- 1 replies
- 0 likes
- 256 Views
- 1 replies
- 0 likes
can't pay my premium subscription via paypal
My old Spotify account has been closed about a month ago, and since then I tried to subscribe for a premium subscription via Paypal.I all seems kinda normal until I get linked to Paypal where I have to confirm the deal. After the confirmation I alway...
- My old Spotify account has been closed about a month ago, and since then I tried to subscribe for a premium subscription via Paypal. I all seems kinda normal until I get linked to Paypal where I hav...
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- Music Fan
- 407 Views
- 1 replies
- 0 likes
- 407 Views
- 1 replies
- 0 likes
Superuser Contribution subscription failed
Hola, no puedo utilizar mi tarjeta de dobito como medio de pago para mi subscripcion de Spotify premium. pd: Soy de Colombia
- Hola, no puedo utilizar mi tarjeta de dobito como medio de pago para mi subscripcion de Spotify premium. pd: Soy de Colombia
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- Newbie
- 514 Views
- 2 replies
- 0 likes
- 514 Views
- 2 replies
- 0 likes
Superuser Contribution Charged for cancelled student premium
Hi I tried to apply for student premium but cancelled the university selection since wrong country in settings but yet been charged on my credit card and still have no premium..
- Hi I tried to apply for student premium but cancelled the university selection since wrong country in settings but yet been charged on my credit card and still have no premium..
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- Casual Listener
- 411 Views
- 3 replies
- 1 likes
- 411 Views
- 3 replies
- 1 likes
My creditcard got hacked and my bank mistakenly asked back the money for Spotfiy
Like the title said my creditcard got hacked and my bank mistakenly asked back the money for Spotfiy. I have subsequently rectify this mistake and my bank has since returned the money. The problem is my account is still closed and I have send spotfiy...
- Like the title said my creditcard got hacked and my bank mistakenly asked back the money for Spotfiy. I have subsequently rectify this mistake and my bank has since returned the money. ...
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- Casual Listener
- 334 Views
- 2 replies
- 0 likes
- 334 Views
- 2 replies
- 0 likes
Solved!! if I cancel premium now and it has already charged me for the upcoming month will I not get Spotify
HELP PLEASE
- HELP PLEASE
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- Spotify Star
- 434 Views
- 1 replies
- 0 likes
- 434 Views
- 1 replies
- 0 likes
Premium user and today spotify started to play advertisments??? what????
Ive been premium user since jun 2017, and just today Spotify play an advertisment between two songs? Anyone else is having this issue? If this continue I will downgrade to free user again.... Spotify devs...hope you solve this quickly!
- Ive been premium user since jun 2017, and just today Spotify play an advertisment between two songs? Anyone else is having this issue? If this continue I will downgrade to free user again.... Spotify...
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- Casual Listener
- 532 Views
- 2 replies
- 0 likes
- 532 Views
- 2 replies
- 0 likes
Superuser Contribution Paid for a year in advance but still being charged per month
Hi,I accepted an offer to pay in advance for a year and also paid for that on 21/12/2017. But in december and January I am also charged monthly. Please correct this.Cheers,Richard
- Hi, I accepted an offer to pay in advance for a year and also paid for that on 21/12/2017. But in december and January I am also charged monthly. Please correct this. Cheers, Richard
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- Newbie
- 656 Views
- 3 replies
- 0 likes
- 656 Views
- 3 replies
- 0 likes
Solved!! Can't add any more songs
Is there any way of getting more space to add songs to my library, after Spotify has told me I need to un-add songs to make room?
- Is there any way of getting more space to add songs to my library, after Spotify has told me I need to un-add songs to make room?
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- Community Legend
- 457 Views
- 1 replies
- 0 likes
- 457 Views
- 1 replies
- 0 likes
Superuser Contribution Payment issue
Want to get premium without the trial. I already used my trial and cancelled it; however, id like to get it back but it won't let me use my card. I don't have another payment method. Please help.
- Want to get premium without the trial. I already used my trial and cancelled it; however, id like to get it back but it won't let me use my card. I don't have another payment method. Please help.&nbs...
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- Spotify
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Superuser Contribution Help me
Hi, I'm sorry if my English is confusing, I'm using the translator, but basically I paid my ticket to sign the Premium, but when I signed it he asked for an email, and as my account and through Facebook there was no email , so I'm worried if the emai...
- Hi, I'm sorry if my English is confusing, I'm using the translator, but basically I paid my ticket to sign the Premium, but when I signed it he asked for an email, and as my account and through Faceb...
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- Spotify
- 407 Views
- 1 replies
- 0 likes
- 407 Views
- 1 replies
- 0 likes
Superuser Contribution Payment problem
I received money from my account but my membership did not start.I am waiting for a solution
- I received money from my account but my membership did not start.I am waiting for a solution
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- Spotify
- 379 Views
- 1 replies
- 0 likes
- 379 Views
- 1 replies
- 0 likes
Superuser Contribution Won't allow all family members to be on at the same time
I have the Premium subscription, and have invited family members to join. Isn't the idea to be able to have all your family members use their Spotify access at the SAME time??? One of my family members can't even get access, while one other can. We'v...
- I have the Premium subscription, and have invited family members to join. Isn't the idea to be able to have all your family members use their Spotify access at the SAME time??? One of my ...
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- Spotify
- 441 Views
- 1 replies
- 0 likes
- 441 Views
- 1 replies
- 0 likes
Superuser Contribution Delete one of my accounts and maintain premium plan
Dear Pls, I need to delete one of my accounts because the email with which it was created is no longer used. When I delete it, it indicates the system that I will go to plan free and I want to maintain the premium plan, what can I do?Thank you!
- Dear Pls, I need to delete one of my accounts because the email with which it was created is no longer used. When I delete it, it indicates the system that I will go to plan free and ...
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- Spotify
- 314 Views
- 1 replies
- 0 likes
- 314 Views
- 1 replies
- 0 likes
Superuser Contribution Payment not working for premium
Hello, I have a premium subscription for one or two years. I have changed my payment card one or two month ago, and I worked correctly (the money was taken, and I had my premium account).For the payment of end of January, the payment is not working a...
- Hello, I have a premium subscription for one or two years. I have changed my payment card one or two month ago, and I worked correctly (the money was taken, and I had my premium account). F...
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- Spotify
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Superuser Contribution I want my premium cancelled
I am the owner of a Family Premium subscription. I want it cancelled. I cant find anywhere an option to do it in my account page. It all says go to owner and I am the Owner. HELP!!
- I am the owner of a Family Premium subscription. I want it cancelled. I cant find anywhere an option to do it in my account page. It all says go to owner and I am the Owner. HELP!!
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- Spotify
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
Premium is not Verified and changes to free User
Hello Community, I use a family account (Premium User) for over a month.Today I got an email that my account was not verified and I'm currently a free user again.What could be the reason ?
- Hello Community, I use a family account (Premium User) for over a month. Today I got an email that my account was not verified and I'm currently a free user again. What could be the reason...
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- Newbie
- 311 Views
- 1 replies
- 1 likes
- 311 Views
- 1 replies
- 1 likes
I paid for premium but it says my payment failed
The new deal on the Spotify app said to pay for the entire year, when I paid for the subscription it still says my payment failed and I will lose premium soon. The payment came out of my account and now I'm out 120 dollars for no product.
- The new deal on the Spotify app said to pay for the entire year, when I paid for the subscription it still says my payment failed and I will lose premium soon. The payment came out of my account and ...
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- Community Legend
- 391 Views
- 1 replies
- 0 likes
- 391 Views
- 1 replies
- 0 likes
I have premium now and want to switch to the 4 member family for the same price
How do I add family members if I am already paying for premium?
- How do I add family members if I am already paying for premium?
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- Community Legend
- 381 Views
- 4 replies
- 0 likes
- 381 Views
- 4 replies
- 0 likes