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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131033 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63500 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243708 Views
149 replies
13 likes
Hi! I just paid .99 for the premium trial but I’m not getting it. I logged out and logged back in and nothing, checked the subscription page and “I’m using free spotify”. I don’t know what to do
Hi! I just paid .99 for the premium trial but I’m not getting it. I logged out and logged back in and nothing, checked the subscription page and “I’m using free spotify”. I don’t know what to do
Community Legend
243 Views
1 replies
0 likes
When I opened the Spotify app, it gave me a pop up that said $99 for the year (promotion). I clicked on the link and it took me to a website, but there was nothing on the website about signing up for that promotion. How do I get the $99 per year rate...
When I opened the Spotify app, it gave me a pop up that said $99 for the year (promotion). I clicked on the link and it took me to a website, but there was nothing on the website about signing up for...
Spotify Star
269 Views
1 replies
0 likes
Hello, i had spotify connected With facebook, but i did DELETE (not deactivate) account without canceling subscription. Now i cant log in to it. What is more, im still beeing charged for every month without possibility to cancel!!! How can i do it? I...
Hello, i had spotify connected With facebook, but i did DELETE (not deactivate) account without canceling subscription. Now i cant log in to it. What is more, im still beeing charged for eve...
Spotify Star
258 Views
1 replies
0 likes
My account was charged 2 times for the month of December, the charges were a day apart from eachother. We only have 2 users on one premium family account. How can I get this issue resloved? We love spotify but seem to be having issues with the premiu...
My account was charged 2 times for the month of December, the charges were a day apart from eachother. We only have 2 users on one premium family account. How can I get this issue resloved? We love s...
166 Views
0 replies
0 likes
Hi! My business has been being charged for spotify for some time now, and I would like to find out what account it is linked to! I've tried every email we have, but cannot find it! Is there any phone number I can call for billing support.
Hi! My business has been being charged for spotify for some time now, and I would like to find out what account it is linked to! I've tried every email we have, but cannot find it! Is th...
Not applicable
198 Views
1 replies
0 likes
Hi, I accidentally bought spotify premium on a different account and I canceled it and it told me than it was going to cancel 3 months by now. I don’t use that account and I want my money back
Hi, I accidentally bought spotify premium on a different account and I canceled it and it told me than it was going to cancel 3 months by now. I don’t use that account and I want my money back
218 Views
0 replies
0 likes
At my profile it says Panama and I’m at different country. When I go to subscription to update payments details, doesn’t appear to change the country.
At my profile it says Panama and I’m at different country. When I go to subscription to update payments details, doesn’t appear to change the country.
Not applicable
433 Views
1 replies
0 likes
I can't suscribe to the student account because it says that I live in Quebec, but I don't and I study in Toronto. I checked my postal code, it is right. The only thing I can see is that I have a old Quebec phone number from when I was living there, ...
I can't suscribe to the student account because it says that I live in Quebec, but I don't and I study in Toronto. I checked my postal code, it is right. The only thing I can see is that I have a old...
Community Legend
493 Views
1 replies
0 likes
Hi, I have pre paid for a premium account one year. I can see the oayment on my account but on the prenumerationtab it still shows my old one 99 sek/month.It also stats that you will charge my credit card 99 sek mid January. Do I need to do something...
Hi, I have pre paid for a premium account one year. I can see the oayment on my account but on the prenumeration tab it still shows my old one 99 sek/month. It also stats that you will charg...
Newbie
317 Views
1 replies
0 likes
hello, today i was trying to buy premium(the option of 0.5 dollars) and it says that i have already buy a similar deal and i didn,t. please help.
hello, today i was trying to buy premium(the option of 0.5 dollars) and it says that i have already buy a similar deal and i didn,t. please help.
Not applicable
224 Views
1 replies
0 likes
I’ve canceled my subscription to premium and keep getting requests for charges!!! This is not cool! And I’ve been using free Spotify since canceling so I don’t understand. You also charged me twice two times for the month of October and September. Yo...
I’ve canceled my subscription to premium and keep getting requests for charges!!! This is not cool! And I’ve been using free Spotify since canceling so I don’t understand. You also charged me twice t...
Community Legend
620 Views
1 replies
0 likes
I was browsing my bank account & noticed that Spotify charged me for regular premium instead of student. I updated my account and everything & nothing has changed.
I was browsing my bank account & noticed that Spotify charged me for regular premium instead of student. I updated my account and everything & nothing has changed.
186 Views
0 replies
0 likes
Hi I am spotify premium user currently residing in Germany. I am going to India in the month of January 2018. I was wondering if I could still use spotify there and be able to listen to New Songs or download some music for my playlists to listen offl...
Hi I am spotify premium user currently residing in Germany. I am going to India in the month of January 2018. I was wondering if I could still use spotify there and be able to listen to New Songs or ...
176 Views
0 replies
0 likes
Hi,I've tried to buy a Student Subscription. When Spotify sent me to SheerID I enterd the files requested. As I dind't see any mail coming I tried to subscribe a couple of times more, because it was written that the wouldn't have took money, then I s...
Hi, I've tried to buy a Student Subscription. When Spotify sent me to SheerID I enterd the files requested. As I dind't see any mail coming I tried to subscribe a couple of times more, because it wa...
150 Views
0 replies
0 likes
ACTIVE LA SUSCRIPCION PREMUIM Y DESEO SABER CUANTO SE DEMORA EN VERSE REFLEJADA EN MI CUENTA GRACIAS
ACTIVE LA SUSCRIPCION PREMUIM Y DESEO SABER CUANTO SE DEMORA EN VERSE REFLEJADA EN MI CUENTA GRACIAS
1972 Views
0 replies
2 likes
Quiero aprovechar la promocion de 3 meses de premium por $9 pesos, me desilusiona no pode aprovechar una buena promocion por causas ajenas a mi, la promocion termina el 31 de diciembre. Soy nuevo en spotify y escuche cosas buenas de la calidad de mus...
Quiero aprovechar la promocion de 3 meses de premium por $9 pesos, me desilusiona no pode aprovechar una buena promocion por causas ajenas a mi, la promocion termina el 31 de diciembre. Soy nuevo en ...
Newbie
390 Views
3 replies
1 likes
Hi, I don't mind a commercial offering, especially when it's about a good pricing (12 months Premium for 99). But why do I keep on receiving e-mails and alerts in the app on this offering, even long after having purchased it. It's annoying and unprof...
Hi, I don't mind a commercial offering, especially when it's about a good pricing (12 months Premium for 99). But why do I keep on receiving e-mails and alerts in the app on this offering, e...
181 Views
0 replies
0 likes
YA LLEVO DOS DIAS INTENTANDO ACTIVAR SPOTIFY PREMIUM Y ME RECHAZA LA TARJETA DE DEBITO Y YA PROBE CON DOS DIFERENTES
YA LLEVO DOS DIAS INTENTANDO ACTIVAR SPOTIFY PREMIUM Y ME RECHAZA LA TARJETA DE DEBITO Y YA PROBE CON DOS DIFERENTES
165 Views
0 replies
0 likes
I need help to get this setup - what I want is a Premium account setup for Canada. What I have is a free account setup as US. I live in Canada. On a recent trip to the US I setup a free Spotify account as I was thinking of using the service. My free ...
I need help to get this setup - what I want is a Premium account setup for Canada. What I have is a free account setup as US. I live in Canada. On a recent trip to the US I set...
Community Legend
319 Views
1 replies
0 likes
