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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21936 Views

28 replies

4 likes

  • 21936 Views
  • 28 replies
  • 4 likes

Premium is not Verified and changes to free User

Hello Community, I use a family account (Premium User) for over a month.Today I got an email that my account was not verified and I'm currently a free user again.What could be the reason ?

Newbie

Hello Community,   I use a family account (Premium User) for over a month. Today I got an email that my account was not verified and I'm currently a free user again. What could be the reason...

monicaT

Newbie

312 Views

1 replies

1 likes

  • 312 Views
  • 1 replies
  • 1 likes

I paid for premium but it says my payment failed

The new deal on the Spotify app said to pay for the entire year, when I paid for the subscription it still says my payment failed and I will lose premium soon. The payment came out of my account and now I'm out 120 dollars for no product.

Newbie

The new deal on the Spotify app said to pay for the entire year, when I paid for the subscription it still says my payment failed and I will lose premium soon. The payment came out of my account and ...

phan_times

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Solved!! I cant join Family Premium

i have an invitation from the host. But as i put the details (address etc.), it said, i cant join the family premium.

Casual Listener

i have an invitation from the host. But as i put the details (address etc.), it said, i cant join the family premium.

solidisc

Casual Listener

712 Views

2 replies

0 likes

  • 712 Views
  • 2 replies
  • 0 likes

Switching to premium

I don’t know how to switch from free subscription to paid

Newbie

I don’t know how to switch from free subscription to paid

AtlantaG

Music Fan

312 Views

2 replies

0 likes

  • 312 Views
  • 2 replies
  • 0 likes

Cant cancel membership

I am trying to cancel my husbands premium membership but we have a few problems. The first is that he doesn't have the option on his phone to cancel and the second is that he does not have access to the email he set up the account with so we can't lo...

Casual Listener

I am trying to cancel my husbands premium membership but we have a few problems. The first is that he doesn't have the option on his phone to cancel and the second is that he does not have access to ...

phan_times

Community Legend

679 Views

3 replies

0 likes

  • 679 Views
  • 3 replies
  • 0 likes

Family plan doesn't work for one of the members that used premium before

My oldest son used my old premium account until I changed to family plan. Now he is the one that cannot enter family plan with the invitation code. He used my old account and connected it to his own facebook. That may be one problem. What should I do...

Newbie

My oldest son used my old premium account until I changed to family plan. Now he is the one that cannot enter family plan with the invitation code. He used my old account and connected it to his own ...

phan_times

Community Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Me estan cobrando mas de lo debido

Tengo contratado el plan familiar desde el 2 de noviembre, su precio es de 28.90 soles pero cuando hace el cobro en los movimientos de mi cuenta bancaria es de 31.90 soles. He llamado al banco y me dijeron que Spotify estaba cobrando esa cantidad y q...

Newbie

Tengo contratado el plan familiar desde el 2 de noviembre, su precio es de 28.90 soles pero cuando hace el cobro en los movimientos de mi cuenta bancaria es de 31.90 soles. He llamado al banco y me d...

joshva77

Newbie

429 Views

1 replies

2 likes

  • 429 Views
  • 1 replies
  • 2 likes

I have family plan but family cant listen

I recently upgraded to the family plan because my wife and I listen to while we're at work. However, when she listens to music, I cant. I added her to the family plan, and it says she's active, but the problem is still there. The reason I upgraded wa...

Casual Listener

I recently upgraded to the family plan because my wife and I listen to while we're at work. However, when she listens to music, I cant. I added her to the family plan, and it says she's active, but t...

phan_times

Community Legend

900 Views

3 replies

0 likes

  • 900 Views
  • 3 replies
  • 0 likes

Spotify won't let me change countries OR update payment method

Hey, So I moved to England from The Netherlands last year. I changed my address and got with a new bank. Now, I want to get Spotify family for me and my boyfriend. I managed to update my premium to family, but I cannot change my payment details. When...

Casual Listener

Hey,    So I moved to England from The Netherlands last year.  I changed my address and got with a new bank.  Now, I want to get Spotify family for me and my boyfriend. I ma...

phan_times

Community Legend

1467 Views

7 replies

0 likes

  • 1467 Views
  • 7 replies
  • 0 likes

Changing countries from AU to NZ

I am trying to change my subscription country and am not able to firstly do it in my profile page as Australia greyed out and their is no dropbox availabel and when i attempt to change my credit card to a NZ one it does not allow me too as the countr...

Casual Listener

I am trying to change my subscription country and am not able to firstly do it in my profile page as Australia greyed out and their is no dropbox availabel and when i attempt to change my credit...

phan_times

Community Legend

818 Views

3 replies

0 likes

  • 818 Views
  • 3 replies
  • 0 likes

Doble cobro

Hola, me han cobro dos veces en dos meses seguidos, espere que lo regularicen y veo que lo volvieron hacer

Newbie

Hola, me han cobro dos veces en dos meses seguidos, espere que lo regularicen y veo que lo volvieron hacer

MattSuda

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

$99 One Time Payment - Switching to Family Plan

HiRecently I authorized Spotify to charge me $99 for 12 months of Premium. My girlfriend and I want to have separate accounts and want to switch over to the Premium for Family option. If I cancel my current (Premium) subscription in order to make thi...

Casual Listener

Hi Recently I authorized Spotify to charge me $99 for 12 months of Premium.  My girlfriend and I want to have separate accounts and want to switch over to the Premium for Family option.  I...

Sneezbini

Casual Listener

1113 Views

3 replies

0 likes

  • 1113 Views
  • 3 replies
  • 0 likes

My gift card destroyed

Hi I can not read the code on the gift card what I should do now?

Newbie

Hi I can not read the code on the gift card what I should do now?

MattSuda

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Switched to Family, still getting billed for premium

Hello!In October last year I switched from a Premium account to a Family account. This worked out nicely, and in my account it indeed shows as 'Premium for Family'. However, on January 1st 9,99 euro was charged on my credit card, as if I still have a...

Casual Listener

Hello! In October last year I switched from a Premium account to a Family account. This worked out nicely, and in my account it indeed shows as 'Premium for Family'.   However, on January 1st...

Tom

Community Legend

251 Views

2 replies

0 likes

  • 251 Views
  • 2 replies
  • 0 likes

Having trouble resubscribing to family plan

Hi, I'm having trouble to renew the family plan. Updated payment details and tried to resubsribe but it keeps telling me that payment failed. Contacted the bank and they said that my card is working functionally. What else can I do?

Newbie

Hi, I'm having trouble to renew the family plan. Updated payment details and tried to resubsribe but it keeps telling me that payment failed. Contacted the bank and they said that my card is working ...

Tom

Community Legend

206 Views

2 replies

0 likes

  • 206 Views
  • 2 replies
  • 0 likes

spotify premium payment, cash pay

why i can't get notification to my email about spotify premium payment for cash pay ?

Newbie

why i can't get notification to my email about spotify premium payment for cash pay ? 

Tom

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Started free trial premium and money taken out straight away from visa

Started free trial premium 28/1/2018. Spotify took the money out of visa straight away but emailed me to say that it would come out 27/2/2018. Spotify also emailed me a receipt for $0.00. They took out $14.99.... I am in one mth free trial and Spotif...

Newbie

Started free trial premium 28/1/2018. Spotify took the money out of visa straight away but emailed me to say that it would come out 27/2/2018. Spotify also emailed me a receipt for $0.00. They took o...

Tom

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Christmas Event Issues

I paid 10 Euros for the Spotify Christmas Event for 3 months, but it only worked for 1 month and now I´m just a free-user. The day i paid was around 29-30th december 2017 and just last till this day.

Newbie

I paid 10 Euros for the Spotify Christmas Event for 3 months, but it only worked for 1 month and now I´m just a free-user. The day i paid was around 29-30th december 2017 and just last till this day.

Tom

Community Legend

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

Family to premium

Hi! I had a family account and when I updated my payment info I got back to premium. How do I do to change back into family without having to wait so long as I did last time? Thanks

Newbie

Hi!  I had a family account and when I updated my payment info I got back to premium.  How do I do to change back into family without having to wait so long as I did last time?  &nb...

Tom

Community Legend

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes