Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130739 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62579 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242056 Views
149 replies
13 likes
Tenho um plano premium ativo, pago mes a mes.Se assinar o plano anual yearly por 169,00, a cobranca mensal sera automaticamente suspensa?
Tenho um plano premium ativo, pago mes a mes. Se assinar o plano anual yearly por 169,00, a cobranca mensal sera automaticamente suspensa?
Casual Listener
556 Views
2 replies
0 likes
I've used 8 different credit cards with enough balance to support premium's fees. Every time I plugged in the card, I receive a message saying "Payment Method Declined" I know for certain that waiting and waiting and waiting to try again isn't workin...
I've used 8 different credit cards with enough balance to support premium's fees. Every time I plugged in the card, I receive a message saying "Payment Method Declined" I know for certain that waitin...
Community Legend
945 Views
1 replies
1 likes
Subscribed S$0.99 for 3 months(still 2 months left) , now want to purchase S$99 a Year subscription. Now, do I get premium benefits for 14 months or just 12 months
Subscribed S$0.99 for 3 months(still 2 months left) , now want to purchase S$99 a Year subscription. Now, do I get premium benefits for 14 months or just 12 months
Community Legend
228 Views
1 replies
0 likes
Hello, i have a question. If my premium period has expired (3 months) my account will simply be reset to Spotify Free. Did I understand this correctly? Because I paid with a paysafecard. I ask for short feedback. LG
Hello, i have a question. If my premium period has expired (3 months) my account will simply be reset to Spotify Free. Did I understand this correctly? Because I paid with a paysafecard. I ask for ...
Spotify Star
225 Views
1 replies
0 likes
After being a Spotify Member for over a year I recently had deal with the hot topic, vanishing offline tracks. This happened weekly. I eventually decided to close my account and move to a new 3 month trial, all was going well, then wollop I hit maxim...
After being a Spotify Member for over a year I recently had deal with the hot topic, vanishing offline tracks. This happened weekly. I eventually decided to close my account and move to a new 3 month...
511 Views
0 replies
0 likes
I've recently paid for premium for one year. I have a receipt on my mail and on my account at spotify.com but when I go on Spotify it tells me the payment didn't work out(?). Help, please.
I've recently paid for premium for one year. I have a receipt on my mail and on my account at spotify.com but when I go on Spotify it tells me the payment didn't work out(?). Help, please.
Community Legend
360 Views
1 replies
0 likes
I have been double charged for several months on premium.
I have been double charged for several months on premium.
Community Legend
375 Views
1 replies
0 likes
I just started the 3 month trial for $0.99. I also have an ecard for 6 months that I received as a gift. I would like to redeem my ecard now so that it is on my account, but I am wondering if that will cancel the trial or if it will simply start usin...
I just started the 3 month trial for $0.99. I also have an ecard for 6 months that I received as a gift. I would like to redeem my ecard now so that it is on my account, but I am wondering if that wi...
Spotify Star
207 Views
1 replies
0 likes
I have already payed for the service but when I try to use it I can’t, it continue working like free Spotify
I have already payed for the service but when I try to use it I can’t, it continue working like free Spotify
204 Views
0 replies
0 likes
Hallo.Ich habe eine frage. Wenn ich mir jetzt ein Spotify Gutschein kaufe und mein Konto auflade, kann ich dann damit das Angebot 3Monate nur fuer 0.99c holen? Oder muss ich unbedingt mit PayPal etc. Zahlen?
Hallo. Ich habe eine frage. Wenn ich mir jetzt ein Spotify Gutschein kaufe und mein Konto auflade, kann ich dann damit das Angebot 3Monate nur fuer 0.99c holen? Oder muss ich unbedingt mit PayPal et...
Newbie
329 Views
1 replies
0 likes
My payment won't go through no matter how many times I do it, even though it says it's $0.99, and I have $1.40 in my balance.
My payment won't go through no matter how many times I do it, even though it says it's $0.99, and I have $1.40 in my balance.
Spotify Star
217 Views
1 replies
0 likes
yesterday i signed up for premium because i saw it was only 99 cent for the first three months i did not realize you couldnt have multiple accounts until today so i upgraded to family premium but my problem was it would't go into affect until Februar...
yesterday i signed up for premium because i saw it was only 99 cent for the first three months i did not realize you couldnt have multiple accounts until today so i upgraded to family premium but my ...
249 Views
0 replies
0 likes
Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've got already ! How is that possible? Please need help ...
Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've go...
Community Legend
298 Views
1 replies
0 likes
I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in Novem...
I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was ca...
Spotify Star
325 Views
1 replies
0 likes
Im trying to cancel my subscription on my sons account but he can not remember the email or password link to the account. How would I be able to cancel?
Im trying to cancel my subscription on my sons account but he can not remember the email or password link to the account. How would I be able to cancel?
Regular
318 Views
1 replies
0 likes
I rang Vodafone a few times. This time the link worked for accessing the free Spotify . But then although I cancelled my own premium Spotify account..it keeps saying that I can't have the Vodafone free Spotify because I 'already have a premium accoun...
I rang Vodafone a few times. This time the link worked for accessing the free Spotify . But then although I cancelled my own premium Spotify account..it keeps saying that I can't have the Vodafone fr...
Newbie
431 Views
2 replies
0 likes
Hi, I have upgraded to Spotify Family. I have made the invitations and my family members receive the Email with code. When clicking on the link for accepting invitation or the link to enter code, I only come to the website asking if I want to update ...
Hi, I have upgraded to Spotify Family. I have made the invitations and my family members receive the Email with code. When clicking on the link for accepting invitation or the link to enter code...
Spotify Star
326 Views
1 replies
0 likes
This morning Spotify will not allow me to log in to my account because it says my account does not exist, even though I log in through Facebook. I searched for my name from another account, and my profile showed up. I'm confused by the discrepancy of...
This morning Spotify will not allow me to log in to my account because it says my account does not exist, even though I log in through Facebook. I searched for my name from another account, and my pr...
147 Views
0 replies
0 likes
I got spotify premium on the $.99 for 3 months deal but it won't allow to go off line and listen. I need to know why or if there is a way to activate it.
I got spotify premium on the $.99 for 3 months deal but it won't allow to go off line and listen. I need to know why or if there is a way to activate it.
147 Views
0 replies
0 likes
Hi,I`ve got an offer some time ago that I could subscribe for one year but only pay for 10 moths. How do I accept the offer?(I`m currently a premium-client)-Jannis
Hi, I`ve got an offer some time ago that I could subscribe for one year but only pay for 10 moths. How do I accept the offer? (I`m currently a premium-client) -Jannis
Spotify Star
323 Views
1 replies
0 likes
