Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 78565 Views
- 49 replies
- 3 likes
- 78565 Views
- 49 replies
- 3 likes
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Help categories
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9976 Views
- 23 replies
- 2 likes
- 9976 Views
- 23 replies
- 2 likes
Where can I see my address?
Hello, I have a family premium account and need to see the exact address I wrote down in order to give it to my family. Where can I see this information?
- Hello, I have a family premium account and need to see the exact address I wrote down in order to give it to my family. Where can I see this information?
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Can I get Spotify for $99/year once trial period has ended?
My Spotify trial period ends February 28, 2018. If I sign up today, can I get Spotify at $99 for 12 months starting March 1, as goes the current special promotion?
- My Spotify trial period ends February 28, 2018. If I sign up today, can I get Spotify at $99 for 12 months starting March 1, as goes the current special promotion?
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- 91 Views
- 0 replies
- 0 likes
- 91 Views
- 0 replies
- 0 likes
Switching from Monthly Subscription to Annual Subscription
Hey, I'm having trouble switching from my monthly subsciption to the annual subsciption. I've tried entering my payment information several times, and even cancelling my monthy subscription before adding the annual one but it still says there was an ...
- Hey, I'm having trouble switching from my monthly subsciption to the annual subsciption. I've tried entering my payment information several times, and even cancelling my monthy subscription before ad...
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- Casual Listener
- 361 Views
- 5 replies
- 0 likes
- 361 Views
- 5 replies
- 0 likes
normal premium switch to premium family
today i payed for 3 months of premium for 9.99 euros. All alright.Now i have 2 month of premium family? why???
- today i payed for 3 months of premium for 9.99 euros. All alright. Now i have 2 month of premium family? why???
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- 105 Views
- 0 replies
- 0 likes
- 105 Views
- 0 replies
- 0 likes
I Need Help with the premium subscription
Hi There. I had a problem with my credit card and ended up losing my premium subscription. Now I can´t get a new on. None of my credit cards are acepted by the system, and the other payment option available in my country doesn´t work as well. Can som...
- Hi There. I had a problem with my credit card and ended up losing my premium subscription. Now I can´t get a new on. None of my credit cards are acepted by the system, and the other payment ...
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- Casual Listener
- 199 Views
- 2 replies
- 0 likes
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Premium
- 199 Views
- 2 replies
- 0 likes
Charged £9.99 with a free account
I have been charged £9.99 for Spotify when I have a free subscription. How is do I get my money back and stop this from happening again?
- I have been charged £9.99 for Spotify when I have a free subscription. How is do I get my money back and stop this from happening again?
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- 93 Views
- 0 replies
- 0 likes
- 93 Views
- 0 replies
- 0 likes
Payment
My payment was charged twice
- My payment was charged twice
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- Newbie
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
i lost premium
hi, i bought premium for 3mounths and after week this premium was lost, what should i do whit it?
- hi, i bought premium for 3mounths and after week this premium was lost, what should i do whit it?
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Can't get starbucks free premium?
I recently started a job at a Starbucks corporate location so i ahould be able to get the free spotify. I waited until my payed month ended, but every time i enter my last name and partner number it gives me an error or says my information may ne inc...
- I recently started a job at a Starbucks corporate location so i ahould be able to get the free spotify. I waited until my payed month ended, but every time i enter my last name and partner number it ...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Change payment date for spotify family ?
If I want to pay spotify for family on a specifik date every month, how do i fix that? I mean if I do not want to restart my premium.
- If I want to pay spotify for family on a specifik date every month, how do i fix that? I mean if I do not want to restart my premium.
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
premium membership for one year
I paid the spotify premium subscriptions for one year but i get the red notification on the top on my phone's screen which that i should change the payment details. Moreover i get emails that i will loss premium membership in 2 days.
- I paid the spotify premium subscriptions for one year but i get the red notification on the top on my phone's screen which that i should change the payment details. Moreover i get emails that i will ...
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- 132 Views
- 0 replies
- 0 likes
- 132 Views
- 0 replies
- 0 likes
Payment issue
Hello, I used Spotify with student discount in US but I'm actually back in my country, South Korea.I have tried to change payment with my Korea VISA card, but there is the Spotify is not available with my country so I can't use my VISA card. My US ca...
- Hello, I used Spotify with student discount in US but I'm actually back in my country, South Korea. I have tried to change payment with my Korea VISA card, but there is the Spotify is...
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- 104 Views
- 0 replies
- 0 likes
- 104 Views
- 0 replies
- 0 likes
Spotify Connect - Multiple Speakers/Devices
How many devices can be put on a business premium account?? I've looked everywhere and can't seem to find out how many devices I can register under one business account. I'm in New Zealand so it's $50 for a business account for me and I think there s...
- How many devices can be put on a business premium account?? I've looked everywhere and can't seem to find out how many devices I can register under one business account. I'm in New Zealand so it's $5...
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- 128 Views
- 0 replies
- 0 likes
- 128 Views
- 0 replies
- 0 likes
Paid for yearly subscription but Spotify still wants to charge me monthly
I'm premium user for a long time, recently I've embraced yearly payment offer.Even I see new payment in 'my subscriptions', Spotify says that it is going to charge me for the next month. Is that expected behavior ?
- I'm premium user for a long time, recently I've embraced yearly payment offer. Even I see new payment in 'my subscriptions', Spotify says that it is going to charge me for the next month. Is that ex...
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- 133 Views
- 0 replies
- 0 likes
- 133 Views
- 0 replies
- 0 likes
Cancelled Premium, still had time, but immediately moved to Free
So I cancelled my spotify Premium. Had until 12/28. But on my device, I have no On Demand Music. Only shuffle. **bleep**?
- So I cancelled my spotify Premium. Had until 12/28. But on my device, I have no On Demand Music. Only shuffle. **bleep**?
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- 157 Views
- 0 replies
- 0 likes
- 157 Views
- 0 replies
- 0 likes
Solved!! "Update your payment details ASAP to keep your music" notification
Hi, I paid the spotify premium subscriptions for one year but i get the red notification on the top on my phone's screen which that i should change the payment details. In my profile, i can see i'm a premium user but still getting that notification.
- Hi, I paid the spotify premium subscriptions for one year but i get the red notification on the top on my phone's screen which that i should change the payment details. In my profile, i can ...
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- Casual Listener
- 6266 Views
- 2 replies
- 0 likes
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asapdetaisPaymentUpdate
- 6266 Views
- 2 replies
- 0 likes
Subscription change
I'm using monthly premium, now got a new plan which is yearly premium, if I want to subscribe now, should I unsubscribe current premium first then subscribe yearly premium or it will auto change me after my monthly premium is going to renew on 27/12?
- I'm using monthly premium, now got a new plan which is yearly premium, if I want to subscribe now, should I unsubscribe current premium first then subscribe yearly premium or it will auto change me a...
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- Regular
- 303 Views
- 2 replies
- 0 likes
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Subscription
- 303 Views
- 2 replies
- 0 likes
7 day free trial?
I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
- I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
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- Newbie
- 75519 Views
- 48 replies
- 16 likes
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Free
- 75519 Views
- 48 replies
- 16 likes
At login offered my premium for a year at $99.00
When I logged into my Spotify today I was offered my premium service at $99.00 for a year and I can't find the offer anywhere now ? How do I find and redeem this offer ?
- When I logged into my Spotify today I was offered my premium service at $99.00 for a year and I can't find the offer anywhere now ? How do I find and redeem this offer ?
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- Spotify Star
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Got charged for student offer.
I tried getting the student offer for 4.99 was unable to get it and i was still charged for it even though I don't have it. need help with a refund
- I tried getting the student offer for 4.99 was unable to get it and i was still charged for it even though I don't have it. need help with a refund
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- Newbie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes