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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59349 Views
  • 25 replies
  • 5 likes
  • 59349 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution não vou receber meu período de teste grátis?

Oi, estou com um problema na cobrança. Sexta-feira eu entrei numa promoção de 7 dias de teste grátis, que terminaria dia 15/09, mas hoje (11/09) eu fiz minha assinatura premium definitiva e está escrito que a cobrança começará a partir de 15/09, poré...

  • Newbie
  • Oi, estou com um problema na cobrança. Sexta-feira eu entrei numa promoção de 7 dias de teste grátis, que terminaria dia 15/09, mas hoje (11/09) eu fiz minha assinatura premium definitiva e está escr...
  • RodrigoPalma
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Já paguei o premium pelo boleto há mais de 5 dias e minha conta continua free. O que posso fazer?

  • Newbie
  • Já paguei o premium pelo boleto há mais de 5 dias e minha conta continua free. O que posso fazer?
  • RodrigoPalma
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

A mi correo llego que se realizó el débito de la suscripción con mi tarjeta de crédito, pero no tengo la suscripción premium aún, que puedo hacer?

  • Visitor
  • A mi correo llego que se realizó el débito de la suscripción con mi tarjeta de crédito, pero no tengo la suscripción premium aún, que puedo hacer?
  • RodrigoPalma
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo realizar o pagamento

Por volta das 20h de ontem (08/09/2017) estou tentando atualizar os dados de pagamento, pois o meu plano premium vence na data de hoje (09/09/2017), porém o site informa que esta em manutenção e com isso não consigo atualizar o pagamenfo.Aguardo um r...

  • Newbie
  • Por volta das 20h de ontem (08/09/2017) estou tentando atualizar os dados de pagamento, pois o meu plano premium vence na data de hoje (09/09/2017), porém o site informa que esta em manutenção e com ...
  • RodrigoPalma
  • Roadie
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Superuser Contribution De Premiun normal a Premiun Familiar

Si he adquirido una cuenta premiun en éstas fechas y quiero solicitar el cambio al plan familiar. ¿Cuánto sería lo que tengo que en concepto de éste mes?

  • Visitor
  • Si he adquirido una cuenta premiun en éstas fechas y quiero solicitar el cambio al plan familiar. ¿Cuánto sería lo que tengo que en concepto de éste mes? 
  • RodrigoPalma
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo inscribir mi tarjeta de crédito

Hola, el problema que tengo es que quiero volver mi cuenta premium pero no me permite registrar mi tarjeta que es "American express" porque dice lo siguiente: "Parece que tu tarjeta es de un país donde no hay Spotify." Yo soy de Colombia, y tengo spo...

  • Newbie
  • Hola, el problema que tengo es que quiero volver mi cuenta premium pero no me permite registrar mi tarjeta que es "American ...
  • RodrigoPalma
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cambiar mi suscripción

Hola!A través de una promoción de la compañia teléfonica PERSONAL fui suscripta a una cuenta premium, la cual no puedo dar de baja. Me comuniqué con la compañia teléfonica y me dicen que mi suscripción fue dada de baja en diciembre 2016, hoy intento ...

  • Newbie
  • Hola! A través de una promoción de la compañia teléfonica PERSONAL fui suscripta a una cuenta premium, la cual no puedo dar de baja. Me comuniqué con la compañia teléfonica y me dicen que mi suscrip...
  • RodrigoPalma
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAMBIÉ DE TARJETA, ME HICIERON EL CARGO Y AÚN TENGO SPOTY EN PAUSA

Buenas, cambié la tarjeta con la que pagaba Spoty y cuando se iba a realizar el cargo Spoty se puso en pausa porque la tarjeta inscrita ya no era valida. Fui e inscribí una nueva tarjeta, Spoty me hizo el cargo del mes, pero sigue en pausa.Cómo soluc...

  • Newbie
  • Buenas, cambié la tarjeta con la que pagaba Spoty y cuando se iba a realizar el cargo Spoty se puso en pausa porque la tarjeta inscrita ya no era valida. Fui e inscribí una nueva tarjeta, Spoty me hi...
  • RodrigoPalma
  • Roadie
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium pausada

Boa tarde Gostaria De saber pq a minha conta esta pausada n estavaa assim ja efetuei o pagamento dia 26 e estava funcionando até dia 6 e do nada parou gostaria que resolvessem isso pfacho injusto eu estar pagando e n poder usar. Grato

  • Newbie
  • Boa tarde  Gostaria De saber pq a minha conta esta pausada  n estavaa assim  ja efetuei o pagamento dia 26 e estava funcionando até dia 6 e do nada parou  gostaria que resolve...
  • RodrigoPalma
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium Familiar

Tínhamos a conta Familiar Premium e resolvemos cancelar, pouco tempo depois resolvemos voltar e adquirir a conta Prenium Familiar, todos os usuários voltaram normalmente a usar, porém quando o titular da conta me envia convite por e-mail, após preenc...

  • Visitor
  • Tínhamos a conta Familiar Premium e resolvemos cancelar, pouco tempo depois resolvemos voltar e adquirir a conta Prenium Familiar, todos os usuários voltaram normalmente a usar, porém quando o titula...
  • RodrigoPalma
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Cancellation

My old spotify account kicked me off and won't let me log back in. I need to cancel this account so I am not paying for an account that I am not able to use. Help ?

  • Newbie
  • My old spotify account kicked me off and won't let me log back in. I need to cancel this account so I am not paying for an account that I am not able to use. Help ?
  • RodrigoPalma
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Canceling premium account after payment had done

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i see the payment on my credit card extract. I cance...

  • Newbie
  • Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i...
  • SpotCreated
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

premium not showing

Ordered premium, charged september 13th, still not showing. any ideas? have tried logging out and back in, restarting app

  • Newbie
  • Ordered premium, charged september 13th, still not showing.  any ideas?  have tried logging out and back in, restarting app
  • SpotCreated
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

MOBILE PAYMENT OPTION DOES NOT APPEAR IN MY ACCOUNT

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

  • Newbie
  • HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.
  • SpotCreated
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Student membership

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name and birthday as well, but it keep saying it cannot ve...

  • Newbie
  • Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name an...
  • SpotCreated
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Charged after canceling premium

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

  • Newbie
  • I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?
  • SpotCreated
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Premium randomly stopped

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. it's like Spotify cancelled my premium. I called Rog...

  • Newbie
  • I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. i...
  • SpotCreated
  • Roadie
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Took money for subscription and i Got no premium

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln). Now the 0.99 time is over and Spotify took 19.99 from by bank account but i have no premium and i cant unsubcribe anyth...

  • Newbie
  • I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln).  Now the 0.99 time is over and Spotify took 19.99 from by bank ...
  • SpotCreated
  • Roadie
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes