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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52293 Views
  • 23 replies
  • 4 likes
  • 52293 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32806 Views
  • 19 replies
  • 2 likes
  • 32806 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22105 Views
  • 8 replies
  • 1 likes
  • 22105 Views
  • 8 replies
  • 1 likes

Cancelar conta premium

Estou tentando IMPACIENTEMENTE cancelar a minha assinatura premium, porém, quando acesso o site e vou em "Assinatura" não aparece nenhuma opção para o cancelamento. É como se eu fosse assinante free, porém eu não sou. Está vindo a conta para eu pagar...

  • Newbie
  • Estou tentando IMPACIENTEMENTE cancelar a minha assinatura premium, porém, quando acesso o site e vou em "Assinatura" não aparece nenhuma opção para o cancelamento. É como se eu fosse assinante free,...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Signed up and paid for premium yesterday but I can not use it.

Yesterday I signed up for premium and paid for it. I am unable to click the next song feature or add songs to my queue. I get errors that say "you discovered a premium feature" and "can't queue while connected to another device."I only have ever used...

  • Newbie
  • Yesterday I signed up for premium and paid for it. I am unable to click the next song feature or add songs to my queue. I get errors that say "you discovered a premium feature" and "can't queue while...
  • Mrbossy
  • Casual Listener
  • 116 Views
  • 3 replies
  • 0 likes
  • 116 Views
  • 3 replies
  • 0 likes

Solved!! Playstation Premium Deal Question

Hi, Does the $2 for 2 months Premium deal for Playstation apply to each device linked to your account? Thanks!!

  • Casual Listener
  • Hi,   Does the $2 for 2 months Premium deal for Playstation apply to each device linked to your account?   Thanks!!
  • evryenhoek
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Premium subscription cancelled before 3 months

Hi,On June 24th I paid for the promotion of 3 months for 9 pesos (Argentina)Today I used Spotify and it says I don't have the Premium subscriptionIt looks that you cancelled my subscription one month earlierPlease fix it Thanks

  • Newbie
  • Hi, On June 24th I paid for the promotion of 3 months for 9 pesos (Argentina) Today I used Spotify and it says I don't have the Premium subscription It looks that you cancelled my subscription one...
  • user-removed
  • Not applicable
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Il ne m'ont pas activé la bonne offre d'essais

Je viens tout juste ce 24 aout de m'inscrire au premium, voulant profiter de 60 jours d'essais à partir du moment où l'on s'inscrit en aout. (d'habitude c'est 30 jours). Je m'inscrit donc et je vois que j'ai droit à 30 jours. J'essaye de contacter sp...

  • Newbie
  • Je viens tout juste ce 24 aout de m'inscrire au premium, voulant profiter de 60 jours d'essais à partir du moment où l'on s'inscrit en aout. (d'habitude c'est 30 jours). Je m'inscrit donc et je vois ...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Cant subscribe to spotify premium using smart load

"i cant upgrade my spotify to premium using smart it keep saying "oops something went wrong" this is my 5th day trying to register using my smart load

  • Newbie
  • "i cant upgrade my spotify to premium using smart it keep saying "oops something went wrong" this is my 5th day trying to register using my smart load
  • RenKaShiMe
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Overcharged again'!!!!!!

I am on premium but for the last 3 months 2 payments have been taken out of my bank account one at the start of the month for 9.99 which is what I have signed up for and another 2 weeks later for 14.99 , last month I posted a message and was told it ...

  • Casual Listener
  • I am on premium but for the last 3 months 2 payments have been taken out of my bank account one at the start of the month for 9.99 which is what I have signed up for and another 2 weeks later for 14....
  • Caroline0749
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Cancellation of premium

Alright so this sounds weird, but I had added card to my old Spotify account and I don't have any more access to it and now they are charging me every month which I want to terminate. How do i do that? Ps : I don't have access to my previous email ne...

  • Newbie
  • Alright so this sounds weird, but I had added card to my old Spotify account and I don't have any more access to it and now they are charging me every month which I want to terminate. How do i do tha...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Overcharged and not sure what to do - what is the process?

Dear Spotify, I was charged the non-student rate for my student account. Not sure what to do to rectify the issue. Noticed other boards posted solutions of calling the credit card company, but I also read that you would be issued penalties. I am othe...

  • Newbie
  • Dear Spotify,    I was charged the non-student rate for my student account. Not sure what to do to rectify the issue.  Noticed other boards posted solutions of calling the credit car...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Sales taxes or licensing fees?

I have just subscribed to the trial 30 days of Premium. I am very likely to keep the service. We may add an account for my wife under the Family option. BUT--what other charges can I expect? I see I will pay sales tax--no big surprise there; but a ce...

  • Casual Listener
  • I have just subscribed to the trial 30 days of Premium.  I am very likely to keep the service.  We may add an account for my wife under the Family option.  BUT--what other charges can ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Premium not working

Just bought premium but don't have unlimited skips and always have to shuffle songs. I can still download songs though. I have signed out multiple times and I have a college subscription.

  • Newbie
  • Just bought premium but don't have unlimited skips and always have to shuffle songs. I can still download songs though. I have signed out multiple times and I have a college subscription.
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!! Update to Family suscription

HelloI am a premium customer and I want to change to a family plan for my wife and me. But I just paid the monthly fee. I want to know if I select the family plan. Spotify will charge me 8.99 or 2 USD because I just made my payment. Thanks

  • Newbie
  • Hello I am a premium customer and I want to change to a family plan for my wife and me. But I just paid the monthly fee. I want to know if I select the family plan. Spotify will charge me 8.99 or ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Family Subscription change Country

Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card.However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card.Question.1. If I changed the country from Malaysia to Thail...

  • Newbie
  • Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card. However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card. Ques...
  • Maxim
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • country
    family
  • 504 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas con el mismo correo

Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Facebook y traspasar la suscripción premium a esa?

  • Newbie
  • Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Fac...
  • 1966 Views
  • 0 replies
  • 6 likes
  • 1966 Views
  • 0 replies
  • 6 likes

Solved!! Pague premium y no tengo acceso a todas las funciones.

He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento saltar más de 4 veces me sale el siguiente mensaje adjun...

  • Newbie
  • He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento salta...
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

premium not working

I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work . Can someone help me

  • Newbie
  • I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work .  Can someone help me 
  • Gayilluminati
  • Roadie
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Upgrade não funciona

Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desistalar e reinstalar o aplicativo e não obtivemos suces...

  • Casual Listener
  • Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desista...
  • luanlima
  • Casual Listener
  • 219 Views
  • 4 replies
  • 0 likes
  • 219 Views
  • 4 replies
  • 0 likes

Two accounts tied to one email address

I think I signed up for free spotify through facebook, and then set up premium through the web site. Now when I try to acccess the account on my tablet I can only seem to access the free account, even though I have confirmation from spotify if my hav...

  • Casual Listener
  • I think I signed up for free spotify through facebook, and then set up premium through the web site.  Now when I try to acccess the account on my tablet I can only seem to access the free accoun...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • AC DC
    Account Facebook
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution SIN OPCIÓN A PREMIUM

Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO Ya solamente se puede adquirir premium comprando las tarjetas en las tiendas? Gracias po...

  • Newbie
  • Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO 😕   Ya solamente se puede adq...
  • MonicaM_Bogota
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 99
    Help
    Pago
    Spotify Premium
    Subscripción
  • 288 Views
  • 1 replies
  • 0 likes