Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130860 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62960 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242989 Views
149 replies
13 likes
I am a PREMIUM member and I had my father under my account. Well it appears I am not able to log him into his account anymore. For this reason, I tried to add him again to my family plan and it did not work. This resulted in me accidently signing him...
I am a PREMIUM member and I had my father under my account. Well it appears I am not able to log him into his account anymore. For this reason, I tried to add him again to my family plan an...
Music Fan
220 Views
1 replies
0 likes
my problem is im having a hard time going premium using my prepaid sim. i already have prepaid load and the system keeps telling me that i dont have any when i sent the PIN code for getting premium. im availing the 9 PHP for 3 months promo.
my problem is im having a hard time going premium using my prepaid sim. i already have prepaid load and the system keeps telling me that i dont have any when i sent the PIN code for getting premium. ...
405 Views
0 replies
0 likes
Hi. Need help here. I'd purchased Spotify premium Christmas offer for 3 months via PlayStation store before I confirmed my account in my email. On my ps4, it's premium. However it still shows ads, and when I checked my account via android, it's still...
Hi. Need help here. I'd purchased Spotify premium Christmas offer for 3 months via PlayStation store before I confirmed my account in my email. On my ps4, it's premium. However it still shows ads, an...
164 Views
0 replies
0 likes
I had Spotify Premium for while last year. This year, I decided to get it back. So I had a premium subscription. Unfortunately, the rewind dot to skip forward or back to a song is grey. It only lets me go to the next song without any ads, lets me dow...
I had Spotify Premium for while last year. This year, I decided to get it back. So I had a premium subscription. Unfortunately, the rewind dot to skip forward or back to a song is grey. It only ...
335 Views
0 replies
0 likes
Hello, I opened the website from my smartphone and the information on the Spotify form was the wrong account info. How can I fix this problem because I don’t want to be adding all my songs and play lists again!!!
Hello, I opened the website from my smartphone and the information on the Spotify form was the wrong account info. How can I fix this problem because I don’t want to be adding all my songs and play l...
239 Views
0 replies
0 likes
Cancele mi cuenta pero sigo teniendo los mismos beneficios. Aunque cancele desde mi iPhone y desde la pagina de spotify. no se si me cobraron de nuevo.
Cancele mi cuenta pero sigo teniendo los mismos beneficios. Aunque cancele desde mi iPhone y desde la pagina de spotify. no se si me cobraron de nuevo.
216 Views
0 replies
0 likes
I can't pay with my paypal for the 0.99 offer.. the paypal of my friend doesn't work too. and the paypal of my brother too.. any help?
I can't pay with my paypal for the 0.99 offer.. the paypal of my friend doesn't work too. and the paypal of my brother too.. 😕 any help?
Spotify Star
297 Views
1 replies
0 likes
Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
Community Legend
236 Views
1 replies
0 likes
Me obsequiaron un codigo de regalo el cual ya aparece activo (Premium), puedo escuchar mi musica offline pero no me deja saltar/pasar canciones , no funciona totalmente como Premium que puede ser lo que pasa ?
Me obsequiaron un codigo de regalo el cual ya aparece activo (Premium), puedo escuchar mi musica offline pero no me deja saltar/pasar canciones , no funciona totalmente como Premium que puede s...
235 Views
0 replies
0 likes
I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an account but says theres no subscription...anf wanti...
I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an ...
Community Legend
233 Views
1 replies
0 likes
I just signed up for spotify premium and was thinking that I get the three months for 0,99 cents naturally. But I just received the bill for the first months for 4,99 (student). Does anyone know what I did wrong there?
I just signed up for spotify premium and was thinking that I get the three months for 0,99 cents naturally. But I just received the bill for the first months for 4,99 (student). Does any...
Spotify Star
311 Views
1 replies
0 likes
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did purchase this one-time payment and it cost me a total...
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did pu...
Spotify
822 Views
4 replies
0 likes
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did purchase this one-time payment and it cost me a total...
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium.&nb...
Not applicable
896 Views
3 replies
1 likes
ben vodafoneden 3 ay ucretsiz spotify premium kampanyasini aldim. en basta onay kodu istedi girdim. en son sayfadan 1 onceki sayfa da ise tekrar onay kodu istedi girdim. ''aktiflestirilince sms gelecek'' dedi. 4 saat oldu gelmedi. 2 kez musteri temsi...
ben vodafoneden 3 ay ucretsiz spotify premium kampanyasini aldim. en basta onay kodu istedi girdim. en son sayfadan 1 onceki sayfa da ise tekrar onay kodu istedi girdim. ''aktiflestirilince sms gelec...
244 Views
0 replies
0 likes
Hello, I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using a free account although I am paying for it?
Hello, I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using ...
Community Legend
519 Views
1 replies
0 likes
2 kez ucret alindi ama uyeligim baslamadi. odeme sorunu var dendi fakat ucret alindi. yardimci olursaniz sevinirim para iadesi ve uyeligimi istiyorum.
2 kez ucret alindi ama uyeligim baslamadi. odeme sorunu var dendi fakat ucret alindi. yardimci olursaniz sevinirim para iadesi ve uyeligimi istiyorum.
240 Views
0 replies
0 likes
Got email to say I’d loose Spotify premium in 2 days from no reply@spotify , last months payment went through ok and card in date until 2020 - I can usually spot a scam a mile off but this looks authentic and the links within it too - how can I check...
Got email to say I’d loose Spotify premium in 2 days from no reply@spotify , last months payment went through ok and card in date until 2020 - I can usually spot a scam a mile off but this looks auth...
224 Views
0 replies
0 likes
I need to know who i can talk to about my cancellation. Someone deducted the monthly subscription when i cancelled it before it was due. Is there a phone number or email some that i can reach someone.
I need to know who i can talk to about my cancellation. Someone deducted the monthly subscription when i cancelled it before it was due. Is there a phone number or email some that i can reach someone...
Spotify Star
246 Views
1 replies
0 likes
I want to buy spotify premium for someone who has an account. Where can I go to do this?
I want to buy spotify premium for someone who has an account. Where can I go to do this?
Casual Listener
226 Views
1 replies
0 likes
Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up as free version not premium. Many playlist I had sav...
Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up a...
Community Legend
229 Views
1 replies
0 likes
