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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14564 Views
  • 27 replies
  • 2 likes
  • 14564 Views
  • 27 replies
  • 2 likes

Spotify in the Classroom

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...

  • Casual Listener
  • Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...
  • Kennysarmy
  • Casual Listener
  • 9600 Views
  • 3 replies
  • 1 likes
  • classroom
    School
    teacher
  • 9600 Views
  • 3 replies
  • 1 likes

Не отменил оплату подписки и оно сняло деньги, могу ли я вернуть деньги?

Хочу вернуть деньги за подписку, потому что не нуждаюсь в ней

  • Visitor
  • Хочу вернуть деньги за подписку, потому что не нуждаюсь в ней
  • Nurislam
  • Casual Listener
  • 824 Views
  • 2 replies
  • 0 likes
  • 824 Views
  • 2 replies
  • 0 likes

It doesn't allow me to change country

I need to change billing to US, as I want to pay with my US card (company benefit) however It didn't have US as a country when I was a paid account. I reverted to free and now it doesn't show ANY countries.

  • Visitor
  • I need to change billing to US, as I want to pay with my US card (company benefit) however It didn't have US as a country when I was a paid account. I reverted to free and now it doesn't show ANY cou...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

cannot load my premium account to new phone

We have Duo, but the phone I used to use for Spotify is no longer in use, and with my new phone I can only seem to get Spotify free when I download the app via my Spotify account. How do I get Spotify Duo on my new phone?

  • Visitor
  • We have Duo, but the phone I used to use for Spotify is no longer in use, and with my new phone I can only seem to get Spotify free when I download the app via my Spotify account. How do I get Spoti...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Métodos de pagamento

Gostaria de saber o porquê de existir o método de pagamento premium por paysafecard ser atribuído apenas a alguns usuarios em Portugal e não a todos.por não existir esta opção temos pena não vou aderir ao premium, por motivos de segurança não vou ins...

  • Newbie
  • Gostaria de saber o porquê de existir o método de pagamento premium por paysafecard ser atribuído apenas a alguns usuarios em Portugal e não a todos. por não existir esta opção temos pena não vou ad...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Gift cards for Ghana

I will like to know if Spotify Gift cards is available for Ghana or only for selected countries. Also if it is available for ghana, kindly list the sites where it can be purchased.

  • Casual Listener
  • I will like to know if Spotify Gift cards is available for Ghana or only for selected countries. Also if it is available for ghana, kindly list the sites where it can be purchased.
  • Eni
  • Moderator
  • 692 Views
  • 3 replies
  • 0 likes
  • 692 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My redeem code is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

Estou apagar um plano premium sem ser utilizadora. Cancelar subscrição já

Pretendo saber quem é o usuário que utiliza a minha conta bancária indevidamente sem autorização e há quanto tempo?Que precisam para identificar a minha conta da qual todos os meses me retiram dinheiro. Como é possível sem eu autorizar??

  • Visitor
  • Pretendo saber quem é o usuário que utiliza a minha conta bancária indevidamente sem autorização e há quanto tempo? Que precisam para identificar a minha conta da qual todos os meses me retiram dinh...
  • ribezaz
  • Spotify Star
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
  • 1 replies
  • 1 likes

Não consigo criar atalhos para tela inicial do celular, app travando direto

Não consigo criar atalhos para tela inicial do celular, app travando direto, demorando muito para carregar playlists, mesmo estando online diz que estar offline e que não pode resolver o problema.

  • Visitor
  • Não consigo criar atalhos para tela inicial do celular, app travando direto, demorando muito para carregar playlists, mesmo estando online diz que estar offline e que não pode resolver o problema.
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Switch from Duo to Individual

I think the Duo subscription is a rip off and would like to switch to Individual plans for myself and my partner.I am having trouble switching my partners account from a Duo member (I am the manager).I have removed him from the Duo, however it is say...

  • Newbie
  • I think the Duo subscription is a rip off and would like to switch to Individual plans for myself and my partner. I am having trouble switching my partners account from a Duo member (I am the manage...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenas quiero volveré a pagar Spotify pero me dice que ya utilicé el mes

Quiero pagarlo pero en plan individual pero como ya use el mes gratis no me deja es otra cuenta individual a la que tenía antes

  • Visitor
  • Quiero pagarlo pero en plan individual pero como ya use el mes gratis no me deja es otra cuenta individual a la que tenía antes
  • OscarDC
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me descontaron el pago de la suscripción del mes pero no se me ve reflejado

Me descontaron el pago de mi tarjeta pero al ingresar a la aplicación Spotify me dice que actualice mi pago cuando ya está causado

  • Casual Listener
  • Me descontaron el pago de mi tarjeta pero al ingresar a la aplicación Spotify me dice que actualice mi pago cuando ya está causado
  • Vasil
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution MILITARY/FIRST RESPONDERS DISCOUNT PETITION

SPOTIFY,I have been a LOYAL customer since 2014. I have asked since then if you offer a military discount. The response I constantly receive is currently only have a student discount (which is funny you couldn't apply the discount to military and fir...

  • Casual Listener
  • SPOTIFY, I have been a LOYAL customer since 2014. I have asked since then if you offer a military discount. The response I constantly receive is currently only have a student discount (which is funn...
  • willmoney21
  • Casual Listener
  • 4434 Views
  • 6 replies
  • 20 likes
  • 4434 Views
  • 6 replies
  • 20 likes

Superuser Contribution Spotify Premium Not Working On TV

I have bought 1 day of Spotify Premium by Play Store balance and the premium isn't working on my TV (it is a 1 ay plan I need it fixed as soon as possible if not I need an refund)

  • Visitor
  • I have bought 1 day of Spotify Premium by Play Store balance and the premium isn't working on my TV (it is a 1 ay plan I need it fixed as soon as possible if not I need an refund)
  • Vasil
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can non-credit card users pay for subscriptions

Many people in Africa struggle to make payment because they don't have credit card or no Paypal account. Is it possible to adoption mobile money or another third party payment that works in most part of Africa? This will increase subscriptions and re...

  • Regular
  • Many people in Africa struggle to make payment because they don't have credit card or no Paypal account. Is it possible to adoption mobile money or another third party payment that works in most part...
  • IbraAdam
  • Regular
  • 1061 Views
  • 9 replies
  • 1 likes
  • 1061 Views
  • 9 replies
  • 1 likes

Can’t change my plan - oops error

I’m on the premium duo plan and I’m trying to switch to premium individual. When I select the individual plan, I get the following error: Oops! Something went wrong, please try again.My credit card is up to date, so it’s not a payment issue. i tried ...

  • Newbie
  • I’m on the premium duo plan and I’m trying to switch to premium individual. When I select the individual plan, I get the following error:  Oops! Something went wrong, please try again. My credi...
  • Not applicable
  • 469 Views
  • 2 replies
  • 2 likes
  • 469 Views
  • 2 replies
  • 2 likes

Solved!! I got a gift code from another country

PlanPremiumCountryFrance My Question or IssueI got a Spanish gift code, but being based in France, I can't activate it. Any way I can get it?

  • Regular
  • Plan Premium Country France     My Question or Issue I got a Spanish gift code, but being based in France, I can't activate it. Any way I can get it?
  • thomasbnt
  • Regular
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

If a member of a duo plan leaves, will the accounts owner get affected?

I am currently in a dual plan and I was wondering if the member leaves the plan (me the member), will account owner (my partner I) get affected as well for this change? Or will they continue to have a duo plan? And will they get notified if a member ...

  • Casual Listener
  • I am currently in a dual plan and I was wondering if the member leaves the plan (me the member), will account owner (my partner I) get affected as well for this change? Or will they continue to have ...
  • Maxim
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes