Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 173326 Views
- 114 replies
- 12 likes
- 173326 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19293 Views
- 27 replies
- 4 likes
- 19293 Views
- 27 replies
- 4 likes
I have Spotify Premium Individual, but can't get access to audio books
I have spotify Premium Individual, paying monthly, but still can't get access to the 15h of free audio books. I've spent forever, trying to figure out why! I live in Brazil. But even with setting my VPN to the US, it doesn't help.
- I have spotify Premium Individual, paying monthly, but still can't get access to the 15h of free audio books. I've spent forever, trying to figure out why! I live in Brazil. But even with setting my ...
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- Spotify Star
- 406 Views
- 1 replies
- 0 likes
- 406 Views
- 1 replies
- 0 likes
Fake EMAIL asking to update "address"
Hi- I received an email from " spoty" no reply address asking me to update the address of one of the users I have under my premium profile. Has anybody received something similar ? towards the end, the email says that if I don't update the 'address",...
- Hi- I received an email from " spoty" no reply address asking me to update the address of one of the users I have under my premium profile. Has anybody received something similar ? &nbs...
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- Spotify Star
- 479 Views
- 1 replies
- 0 likes
- 479 Views
- 1 replies
- 0 likes
Using a promotional offer as a gift to another account?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I received a promo offer for 2 months free premium and would like to apply it to my daughte...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I recei...
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- Spotify Star
- 382 Views
- 1 replies
- 0 likes
- 382 Views
- 1 replies
- 0 likes
II forgot to cancel my premium subscription. How can I issue a refund?
I forgot to cancel my premium subscription. How can I issue a refund?
- I forgot to cancel my premium subscription. How can I issue a refund?
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- Spotify Star
- 514 Views
- 1 replies
- 0 likes
- 514 Views
- 1 replies
- 0 likes
I paid for individual premium plan the money was deducted but it not workin
I paid for individual premium plan and the money was deducted from my bank account but it still hasn’t worked, I didn’t get an email about the payment either
- I paid for individual premium plan and the money was deducted from my bank account but it still hasn’t worked, I didn’t get an email about the payment either
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- Spotify Star
- 511 Views
- 1 replies
- 0 likes
- 511 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo address issue
Hi, I just created a Premium Duo as my wife wanted to join. I invited her and was prompted to enter our address. She enters the very same address and we get a message that she is trying to register from another country. I thought it is her cell phone...
- Hi, I just created a Premium Duo as my wife wanted to join. I invited her and was prompted to enter our address. She enters the very same address and we get a message that she is tryin...
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- Visitor
- 726 Views
- 2 replies
- 0 likes
- 726 Views
- 2 replies
- 0 likes
Unlink Hulu and Spotify
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
- How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
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- Visitor
- 15495 Views
- 6 replies
- 0 likes
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Account
- 15495 Views
- 6 replies
- 0 likes
Return the money
Дата 21 лип. 2024 р. Номер замовлення 2391742940320104-1-2 Спосіб оплати Card (############ 3287) Роздрібний продавець Spotify AB Вулиця й номер будинку Regeringsgatan 19, SE-111 53 Stockholm, Sweden VATID 880021207 Продукт Spotify Premium PDV (ПДВ) ...
- Дата 21 лип. 2024 р. Номер замовлення 2391742940320104-1-2 Спосіб оплати Card (############ 3287) Роздрібний продавець Spotify AB Вулиця й номер будинку Regeringsgatan 19, SE-111 53 Stockholm, Sweden...
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- Spotify Star
- 338 Views
- 3 replies
- 1 likes
- 338 Views
- 3 replies
- 1 likes
IDENTIFICAR MINHA CONTA ASSINATURA
Boa Noite, Não consigo encontrar minha conta assinatura, porque não lembro do e-mail cadastrado, nem da senha. Todo mês vem debitado no meu cartão sem eu usar. Gostaria de identificar a conta assinatura que eu pago todo mês.
- Boa Noite, Não consigo encontrar minha conta assinatura, porque não lembro do e-mail cadastrado, nem da senha. Todo mês vem debitado no meu cartão sem eu usar. Gostaria de identificar a ...
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- Spotify Star
- 1945 Views
- 1 replies
- 0 likes
- 1945 Views
- 1 replies
- 0 likes
Why was the credit not applied to this months billing cycle
I was charged more than the Student Premium fee last month and was told that I would be credited the extra charge to this billing cycle but I was still charged for this month.
- I was charged more than the Student Premium fee last month and was told that I would be credited the extra charge to this billing cycle but I was still charged for this month.
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- Spotify Star
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Payment went up without notifying me
PlanPremium (Family)Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI agreed to paying for the $16.99 price for family premium and it shot ip to $20.00. I di...
- Plan Premium (Family) Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I a...
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Unable to redeem Paytm gift card
Hi, I received a Paytm gift card, however, I am unable to redeem it. Can anyone guide me?
- Hi, I received a Paytm gift card, however, I am unable to redeem it. Can anyone guide me?
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Spotify premium subscription disappeared
I buy individual subscribe for 1 year 21 january 2024 Today 22 july my subscribe is disappeared help me please, in my order spotify same disappeared
- I buy individual subscribe for 1 year 21 january 2024 Today 22 july my subscribe is disappeared help me please, in my order spotify same disappeared
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- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
I need to recover a receipt from longer than 2 years ago
PlanPremiumCountryUnited States of AmericaDeviceMacbook Air 2018Operating SystemiOS Sonoma 14.5My Question or IssueI need to recover a receipt from longer than 2 years ago. Who do I talk to and how do I get in touch with them?
- Plan Premium Country United States of America Device Macbook Air 2018 Operating System iOS Sonoma 14.5 My Question or Issue I need to recover a receipt from longer than 2 years ago. Who do I...
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- Spotify Star
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
can't upgrade from premium individual to premium duo
Trying to upgrade my plan from premium individual to premium duo but it gives me the message "errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."
- Trying to upgrade my plan from premium individual to premium duo but it gives me the message "error Unable to change plans. This could be because you're not eligible for this plan, you're already ...
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- Spotify Star
- 572 Views
- 1 replies
- 0 likes
- 572 Views
- 1 replies
- 0 likes
Superuser Contribution My payment got through but I didn't get the premium subscription
I paid the full amount but still didn't get the subscription PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- I paid the full amount but still didn't get the subscription Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Androi...
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- Moderator
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Trouble with payment for Student Premium
PlanPremium StudentCountryUkraineDeviceiPhone 13 Pro MaxOperating SystemiOS 17.5.1 My Question or IssueHello! I have some troubles with a payment. So, I paid 10th of July for Student Premium (2.49$) and today (21 of July) I got an email which saying ...
- Plan Premium Student Country Ukraine Device iPhone 13 Pro Max Operating System iOS 17.5.1 My Question or Issue Hello! I have some troubles with a payment. So, I paid 10th of July for...
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- Spotify Star
- 415 Views
- 1 replies
- 0 likes
- 415 Views
- 1 replies
- 0 likes
Why I can not pay?
It says that I can't pay BC my country doesn't match... What? The card is worldwide... PlanFamiliar PremiumCountryEcuadorDeviceSamsung galaxy s20feOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- It says that I can't pay BC my country doesn't match... What? The card is worldwide... Plan Familiar Premium Country Ecuador Device Samsung galaxy s20fe Operating System (iOS 10,...
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- Spotify Star
- 488 Views
- 1 replies
- 1 likes
- 488 Views
- 1 replies
- 1 likes
Went to update payment info and entire account looks lost
PlanFamilyCountryUSDevice(iPhone)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy credit card was lost & I've been trying to get everything updatedI just had to recover & reset my password to my Spotify account because I...
- Plan Family Country US Device (iPhone) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card was lost & I've been trying to get everyt...
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- Spotify Star
- 431 Views
- 1 replies
- 0 likes
- 431 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution With spotify duo can myself and my partner listen to different playlists at the same time?
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- Moderator
- 101546 Views
- 34 replies
- 0 likes
- 101546 Views
- 34 replies
- 0 likes