Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6140 Views
  • 23 replies
  • 2 likes
  • 6140 Views
  • 23 replies
  • 2 likes

Superuser Contribution Jak dostać zwrot pieniędzy za spotify premiom

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik wil mijn spotify weer opnieuw aboneren maar krijg alleen maar 2 maanden

ik heb voorheen spotify gratis gehad na 6 maanden ben ik ermee gestopt en spotify met reclame geluisterd nu wil ik weer opnieuw gaan betalen maar dit lukt niet omdat ik telkens weer 2 maanden gratis krijg en als ik dit accepteer dan krijg ik weer de ...

  • Visitor
  • ik heb voorheen spotify gratis gehad na 6 maanden ben ik ermee gestopt en spotify met reclame geluisterd nu wil ik weer opnieuw gaan betalen maar dit lukt niet omdat ik telkens weer 2 maanden gratis ...
  • Joan
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find account/new phone

Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old one. How do I find or cancel these accounts? Why isn’...

  • Visitor
  • Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old on...
  • Joan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 2 veces

PlanDe primera calidadpaisArgentinaDispositivoiPhone 7sistema operativoiOSMi pregunta o problemaEl día de hoy 23/06/2023 al intentar abonar mi suscripción con la tarjeta de debito se realizo 2 veces el cobro, necesito recuperar el dinero que se debit...

  • Visitor
  • Plan De primera calidad pais Argentina Dispositivo iPhone 7 sistema operativo iOS Mi pregunta o problema El día de hoy 23/06/2023 al intentar abonar mi suscripción con la tarjeta de debito s...
  • Lyubka
  • Moderator
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Changing country

PlanPremium CountryColombiaDeviceIphone 11Operating SystemiOS 16 My Question or IssueHello, i have tried to change the country of spotify from US to Colombia because im on vacation here for a couple months and i need to pay my subscription with the l...

  • Regular
  • Plan Premium  Country Colombia Device Iphone 11 Operating System iOS 16   My Question or Issue Hello, i have tried to change the country of spotify from US to Colombia because im ...
  • Keanu_C
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con el cobro de mi cuenta premium

HolaAlguien me puede ayudar, me están cobrando dos veces la cuenta premium, necesito saber cómo hacer para que me hagan el reembolso en mi cuenta de banco. Agradezco quien me pueda ayudar.

  • Newbie
  • Hola Alguien me puede ayudar, me están cobrando dos veces la cuenta premium, necesito saber cómo hacer para que me hagan el reembolso en mi cuenta de banco.  Agradezco quien me pueda ayudar.
  • AlejaR
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja pagar

Buenas tardes quiero volver a pagar mi plan primium pero no me deja porque me dice q ya pace la prueba del mes gratis pero no tengo ninguna opción para pagar son tener el mes como puede hacer??

  • Visitor
  • Buenas tardes  quiero volver a pagar mi plan primium pero no me deja porque me dice q ya pace la prueba del mes gratis pero no tengo ninguna opción para pagar son tener el mes  como puede...
  • AlejaR
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium KPN stopped payment

Hi, I had a premium subscription within my Telfort mobile phone payments, but then KPN took over Telfort. Now I have stopped the payment for premium because I want to switch to spotify DUO and this cannot be arranged with KPN. So I wanted to end the ...

  • Casual Listener
  • Hi,   I had a premium subscription within my Telfort mobile phone payments, but then KPN took over Telfort. Now I have stopped the payment for premium because I want to switch to spotify DUO a...
  • Eni
  • Moderator
  • 333 Views
  • 5 replies
  • 0 likes
  • 333 Views
  • 5 replies
  • 0 likes

Cannot upgrade subscription via App nor via Web

I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no nothing. Why on earth can I not select plan via the websit...

  • Casual Listener
  •  I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no n...
  • Maxim
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Duo new person invite not working

I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live with now here in Sweden (previous person is removed)....

  • Casual Listener
  • I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live wi...
  • Maxim
  • Spotify Star
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Money deducted from bank account but premium was taken off my account.

PlanPremiumCountryIndiaDeviceSamsung galaxy J8 and a windows laptop.Operating SystemAndroid 10, windows 11 My Question or IssueIts been more a bit over three years since I have been using spotify premium and about 2 years with the monthly (previously...

  • Newbie
  •   Plan Premium Country India Device Samsung galaxy J8 and a windows laptop. Operating System Android 10, windows 11   My Question or Issue Its been more a bit over three years si...
  • Aplesiespi
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged $16.99 for next billing when premium is only $14.99?

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that on the next billing, I will be charged $16.99. Is there ...

  • Newbie
  • I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that ...
  • Lyubka
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium and premium duo

Hi, I signed up for premium duo and it has been working fine however my account still states I am on pri, I have been billed the 9.99 for it but also now have a pending transaction for 13.99 for duo too. Any ideas on what is going on? TIA

  • Newbie
  • Hi, I signed up for premium duo and it has been working fine however my account still states I am on pri, I have been billed the 9.99 for it but also now have a pending transaction for 13.99 for duo ...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment was done and money transferred but premium not reflecting

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

  • Visitor
  • I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]
  • Elena
  • Moderator
  • 149 Views
  • 2 replies
  • 1 likes
  • 149 Views
  • 2 replies
  • 1 likes

horribly lacking support

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this is 2002 and hope that some random stranger takes pi...

  • Visitor
  • why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this ...
  • casp4
  • Casual Listener
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Solved!! Why isn’t my gift card code working

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and r...

  • Casual Listener
  • For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used bef...
  • Maxim
  • Spotify Star
  • 332 Views
  • 5 replies
  • 0 likes
  • 332 Views
  • 5 replies
  • 0 likes

Can't pay for premium

It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on mobile and on PC even in inkognito mode through the...

  • Visitor
  • It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on ...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes