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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72380 Views
  • 25 replies
  • 5 likes
  • 72380 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41992 Views
  • 19 replies
  • 2 likes
  • 41992 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29966 Views
  • 16 replies
  • 3 likes
  • 29966 Views
  • 16 replies
  • 3 likes

Solved!! Is there annual plan for spotify?

PlanPremiumCountryRomania My Question or IssueHello there. I was wondering if there is annual plan for spotify. I remember last year I subscribed to an annual plan but I can't see it anymore it only shows the monthly plan.

  • Casual Listener
  • Plan Premium Country Romania    My Question or Issue Hello there. I was wondering if there is annual plan for spotify. I remember last year I subscribed to an annual plan but I can't...
  • vaajy
  • Roadie
  • 13515 Views
  • 4 replies
  • 0 likes
  • 13515 Views
  • 4 replies
  • 0 likes

Unable to Make payments.

Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue. Does this happen to anyone? What can I do?

  • Visitor
  • Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue.    Does this ...
  • Maxim
  • Spotify Star
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please help me

Deleted my Facebook which was attached to my spotify that I had for almost a decade. My whole life was on that spotify account. I'm devastated it's gone. I miss my spotify playlists daily. And it is SALT IN THR WOUND that I am ALSO being charged ever...

  • Visitor
  • Deleted my Facebook which was attached to my spotify that I had for almost a decade. My whole life was on that spotify account. I'm devastated it's gone. I miss my spotify playlists daily. And it is ...
  • OscarDC
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Subscription Error

My card has been getting charged for months now for spotify premium but I don't have spotify premium when I login

  • Visitor
  • My card has been getting charged for months now for spotify premium but I don't have spotify premium when I login      
  • Luan
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Premium

My Question or IssueWhen I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no further context.

  • Newbie
  •   My Question or Issue When I try to buy premium and fill out everything needed and I finally press buy, it just says “something went wrong. Please try again.” Every single time with no furthe...
  • Billy-J
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Quitting a subscription / Telia

Hi! I have subscribed to Spotify through teleoperator Telia with a family subscription. Now I'd like to switch to a single subscription as a student. The Spotify website says to contact Telia and they say I don't have a subscription at all. What migh...

  • Newbie
  • Hi! I have subscribed to Spotify through teleoperator Telia with a family subscription. Now I'd like to switch to a single subscription as a student. The Spotify website says to contact Telia and the...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como canjear el plan de estudiante

Ya habia ingresado mis datos para poner el plan estudiante y fui verificado pero no lo contrate, ahora lo quiero contrartar pero me aparece que ya habia canjeado ese plan

  • Visitor
  • Ya habia ingresado mis datos para poner el plan estudiante y fui verificado pero no lo contrate, ahora lo quiero contrartar pero me aparece que ya habia canjeado ese plan
  • Eni
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought a subscription for someone else...

Hi everyone, A while ago I bought a subscription for my partner and she no longer uses it. Problem is, she doesn't remember the email password so I can't cancel (I, being dumb, made the account using a newly made "happy birthday" gmail and wrote the ...

  • Newbie
  • Hi everyone,   A while ago I bought a subscription for my partner and she no longer uses it. Problem is, she doesn't remember the email password so I can't cancel (I, being dumb, made the acco...
  • Eni
  • Moderator
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution change my payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm now a Spotify premium user until 2021-10-02. I want to change my previous payment for nex...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm now...
  • AndresM
  • Spotify
  • 21008 Views
  • 10 replies
  • 0 likes
  • 21008 Views
  • 10 replies
  • 0 likes

After payment premium spotify not acivated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 150 Views
  • 3 replies
  • 0 likes
  • 150 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pay by PayPal ?

I have PayPal account, required balance, but when i select PayPal payment method for Spotify subscription, i have to input my credit card data. If i'd like to pay by credit card i would not select PayPal. Is this some BUG or something ?

  • Newbie
  • I have PayPal account, required balance, but when i select PayPal payment method for Spotify subscription, i have to input my credit card data. If i'd like to pay by credit card i would not select Pa...
  • SHELLXR
  • Casual Listener
  • 23144 Views
  • 9 replies
  • 3 likes
  • 23144 Views
  • 9 replies
  • 3 likes

Subscription credit card

my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already associated with the account and that I should use anothe...

  • Casual Listener
  • my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already assoc...
  • tonymorton
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Solved!! Advice with setting up Sonos - want a “master account” plus our two individual duo accounts

I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my account and therefore messes with my recommendations, f...

  • Casual Listener
  • I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my acco...
  • Maxim
  • Spotify Star
  • 516 Views
  • 3 replies
  • 0 likes
  • 516 Views
  • 3 replies
  • 0 likes

Mi esposa no ouede usar "premium duo" hace un mes

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 269 Views
  • 1 replies
  • 0 likes

Hulu and Spotify Bundle

PlanPremiumCountry USA DeviceIphone - LaptopOperating System(iOS, Windows 10) My Question or IssueI've had the Spotify and Hulu bundle for a while now and today I updated my payment and I can't log into my Hulu. Is there a reason for this? Please hel...

  • Visitor
  • Plan Premium Country USA   Device Iphone - Laptop Operating System (iOS, Windows 10)   My Question or Issue I've had the Spotify and Hulu bundle for a while now and today I update...
  • Luan
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Can't add partner to duo account. Premium didn't get upgraded to duo

My Question or IssueI have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading

  • Newbie
  • My Question or Issue I have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
  • Luan
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not recognizing payment

Hi I have updated my credit card but the app is not recognizing that I did

  • Visitor
  • Hi I have updated my credit card but the app is not recognizing that I did 
  • OscarDC
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Migrate playlist to a family member account

Dear All, I would like to migrate some of my playlist to a family member account. Is it possible? Thanks a lot.

  • Newbie
  • Dear All,  I would like to migrate some of my playlist to a family member account. Is it possible?  Thanks a lot.    
  • sufiyand1988
  • Newbie
  • 482 Views
  • 4 replies
  • 0 likes
  • 482 Views
  • 4 replies
  • 0 likes

Concession for Charities

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi , we are a charity and want to create playlists to share with the families we support, do...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Re: Update Credit Card Information

I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist

  • Visitor
  • I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes