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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75548 Views

20 replies

101 likes

  • 75548 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140508 Views

69 replies

10 likes

Premium for Family
  • 140508 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

81041 Views

89 replies

4 likes

  • 81041 Views
  • 89 replies
  • 4 likes

Superuser Contribution Duo plan member still getting adds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hi I pay for Spotify duo. My Spotify is fine but the other duo member is still getting adds....

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Eni

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

1 account with 2 family plans

PlanFamily PlanCountrySingaporeDeviceiPhoneOperating SystemiOS My Question or IssueI have a Spotify account with a family plan currently, I would like to add another family plan within the same account as I have maxed out the 6 users, and I need to a...

Visitor

Plan Family Plan Country Singapore Device iPhone Operating System iOS   My Question or Issue I have a Spotify account with a family plan currently, I would like to add another family p...

Bittencourt

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

HULU with Premium?

PlanPremiumCountryUSADeviceROKU TVOperating System My Question or IssueHi,Several years ago I got a premium plan. It came with access to HULU. On my account page, it says I still have access, but when I click "start watching", it asks me to log in wi...

Visitor

Plan Premium Country USA Device ROKU TV Operating System     My Question or Issue Hi, Several years ago I got a premium plan. It came with access to HULU. On my account page, it ...

Maxim

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

My spotify subscription was declined even though I still have enough money on my account

PlanFree Now I guessCountryPhilippinesDeviceVivoOperating SystemAndroid My Question or IssueHello! Recently, my Spotify was suddenly turned back to free mode which came as a shock to me. I thought I forgot to add money into my Gcash account, but when...

Newbie

Plan Free Now I guess Country Philippines Device Vivo Operating System Android   My Question or Issue Hello! Recently, my Spotify was suddenly turned back to free mode which came as a ...

Justus_HB

Regular

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Can't access my email account to reset password but still paying

I can't access my email to get a password reset for my account but my PayPal is still being billed and I want to cancel the payments and close my old account.

Visitor

I can't access my email to get a password reset for my account but my PayPal is still being billed and I want to cancel the payments and close my old account.

Justus_HB

Regular

519 Views

1 replies

1 likes

  • 519 Views
  • 1 replies
  • 1 likes

Connexion

J’ai payé l’abonnement premium étudiants pour un an, j’ai eu la confirmation d’achat, mais maintenant, sur l’application Spotify, impossible d’accéder à premium, j’ai beau me déconnecter et me reconnecter ça ne marche pas.PlanPremiumCountryFranceDevi...

Visitor

J’ai payé l’abonnement premium étudiants pour un an, j’ai eu la confirmation d’achat, mais maintenant, sur l’application Spotify, impossible d’accéder à premium, j’ai beau me déconnecter et me reconn...

Justus_HB

Regular

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Premium individual plan to basic individual not working within manage your subscription

PlanPremiumCountryNZDevice(Macbook Pro late 2018)Operating System(iOS 10.) My Question or IssueI am trying to use the change plan facility in my 'manage subscription'. My current plan is premium individual subscription and it says that an individual ...

Newbie

Plan Premium Country NZ Device (Macbook Pro late 2018) Operating System (iOS 10.)   My Question or Issue I am trying to use the change plan facility in my 'manage subscription'. My cur...

Vasil

Moderator

696 Views

1 replies

0 likes

  • 696 Views
  • 1 replies
  • 0 likes

Activating Hulu with student account

Plan student premiumFree/PremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemiOS 18 My Question or IssueI recently switched from my regular Spotify subscription to a student subscription as I am back in school full time and it saves me money as we...

Newbie

Plan student premium Free/Premium Country US Device iPhone 14 Pro Max Operating System iOS 18   My Question or Issue I recently switched from my regular Spotify subscription to a stude...

Maxim

Spotify Star

411 Views

1 replies

1 likes

  • 411 Views
  • 1 replies
  • 1 likes

How do I pay now?

PlanPremiumCountryUSADevice Operating System My Question or IssueHow can I pay now for my subscription instead of waiting for my payment date? I don't want to wait until the end of the month to pay for my plan. How can I just pay it now?

Visitor

Plan Premium Country USA Device   Operating System     My Question or Issue How can I pay now for my subscription instead of waiting for my payment date? I don't want to wait...

Maxim

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! I want to switch from premium to free instantly to join another premium plan and avoid the wait

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

1736 Views

3 replies

0 likes

  • 1736 Views
  • 3 replies
  • 0 likes

Music is playing softly

Over the past couple of months, the sound has deteriorated a lot, the music is playing quieter, even though I have a subscription and it promises improved sound

Casual Listener

Over the past couple of months, the sound has deteriorated a lot, the music is playing quieter, even though I have a subscription and it promises improved sound

Dagerot

Casual Listener

1308 Views

4 replies

0 likes

  • 1308 Views
  • 4 replies
  • 0 likes

Payment failed issue

I tried at least 10 different cards to pay subscription and it still doesn't work. Help me. Nigerian region

Visitor

I tried at least 10 different cards to pay subscription and it still doesn't work. Help me. Nigerian region

Billy-J

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Solved!! How to gift spotify premium to a friend in another country.

I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work? Thanks

Newbie

I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work?   Thanks

Elcaminoparati

Visitor

8147 Views

4 replies

0 likes

  • 8147 Views
  • 4 replies
  • 0 likes

How will I get my money back by cancelling

I have cancelled my subscription when will I get my money back

Visitor

I have cancelled my subscription when will I get my money back

Maxim

Spotify Star

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Se puede pagar dos cuentas diferentes con la misma tarjeta?

Me quierode suscribir con la promo de estudiantes, pero al parecer como ya esta registrada la tarjeta en otra cuenta, me dice que no es posible.

Visitor

Me quierode suscribir con la promo de estudiantes, pero al parecer como ya esta registrada la tarjeta en otra cuenta, me dice que no es posible.

Yordan

Moderator

2994 Views

3 replies

0 likes

  • 2994 Views
  • 3 replies
  • 0 likes

6 month giftcard not working

PlanFreeCountryAustraliaDeviceSamsung galaxy A32 My Question or IssueI bought a 6 month giftcard yesterday (16/10) at woolworths and tried using it, i made the mistake of think a capital I was the letter 1, and had to wait the 24 hours, I went to try...

Casual Listener

Plan Free Country Australia Device Samsung galaxy A32   My Question or Issue I bought a 6 month giftcard yesterday (16/10) at woolworths and tried using it, i made the mistake of think a...

Maxim

Spotify Star

827 Views

3 replies

0 likes

  • 827 Views
  • 3 replies
  • 0 likes

Solved!! Downgrade immediately before billing date but no refund

I'm in Australia, I change my Individual plan to Student plan before next billing date (19/10/2024), it was immediately downgraded to the student plan. I pay for Individual plan and it didn't expire, so why was it downgraded immediately instead of th...

Casual Listener

I'm in Australia, I change my Individual plan to Student plan before next billing date (19/10/2024), it was immediately downgraded to the student plan. I pay for Individual plan and it didn't expire...

Maxim

Spotify Star

1811 Views

3 replies

1 likes

  • 1811 Views
  • 3 replies
  • 1 likes