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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • 6350281638
  • Visitor
  • 11121 Views
  • 25 replies
  • 2 likes
  • 11121 Views
  • 25 replies
  • 2 likes

Superuser Contribution 12 month prepaid card

PlanFree/PremiumCountryUnited StatesDeviceiphone 12Operating System(iOS 17.2.1 My Question or IssueI got a prepaid 12 months gift card for Christmas. I went to spotify.com/redeem and entered the code on the back of the card. It said it was processed ...

  • Casual Listener
  • Plan Free/Premium Country United States Device iphone 12 Operating System (iOS 17.2.1   My Question or Issue I got a prepaid 12 months gift card for Christmas. I went to spotify.com/re...
  • Yordan
  • Moderator
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

How long for refund

Hello, I canceled my premium one day after being charged. How long will it take for my refund to be deposited? PlanPremiumCountry

  • Visitor
  • Hello, I canceled my premium one day after being charged. How long will it take for my refund to be deposited?  Plan Premium Country    
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Paid for 3 months but still have free Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Can't update payment meyhod, can't change country

PlanPremiumCountryFrance My Question or Issue Hello, I have moved to another country. I want to update my payment method with a card from my current country of residence ; however, whenever I try to do that, I am informed that the Premium Solo plan i...

  • Newbie
  • Plan Premium Country France   My Question or Issue   Hello,   I have moved to another country. I want to update my payment method with a card from my current country of reside...
  • Not applicable
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! How to gift spotify premium to a friend in another country.

I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work? Thanks

  • Newbie
  • I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work?   Thanks
  • scraft162
  • Visitor
  • 3891 Views
  • 3 replies
  • 0 likes
  • 3891 Views
  • 3 replies
  • 0 likes

Native tax exemption ontario

I have a native status card in Ontario. I am looking to see how to get it applied to my account. Any help would be amazing!

  • Visitor
  • I have a native status card in Ontario. I am looking to see how to get it applied to my account. Any help would be amazing! 
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mise à jour du paiement

Bonjour, Je dois mettre à jour mon mode de paiement, cependant cela fait deux jours que « La chaîne ne correspondait pas au modèle attendu » apparaît lorsque je clique sur mettre à jour.J’ai attendu entre chaque tentatives, et je n’aimerai pas que mo...

  • Visitor
  • Bonjour,    Je dois mettre à jour mon mode de paiement, cependant cela fait deux jours que « La chaîne ne correspondait pas au modèle attendu » apparaît lorsque je clique sur mettre ...
  • Joan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working

Spotify is so fake I had taken 3 months premium for 119rs but in just 15 days ads are coming again and facing so much problems but didn’t get any solution from Spotify not trustable app and accept this if this can help that will very grateful

  • Visitor
  • Spotify is so fake I had taken 3 months premium for 119rs but in just 15 days ads are coming again and facing so much problems but didn’t get any solution from Spotify not trustable app and accept th...
  • Novy
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Is it really not possible to charge mobile balance for a year.

Sorry if it doesn't make sense english is not my first language but i read that i cannot pay with mobile balance for a year after i let spotify use my mobile balancePlanFree/PremiumCountryEgyptDeviceIphone 11Operating SystemIOS 17.2 My Question or Is...

  • Casual Listener
  • Sorry if it doesn't make sense english is not my first language but i read that i cannot pay with mobile balance for a year after i let spotify use my mobile balance Plan Free/Premium Country Egy...
  • Maxim
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como posso pedir reembolso?

Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.

  • Visitor
  • Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.
  • FCLowSince1
  • Newbie
  • 752 Views
  • 2 replies
  • 0 likes
  • 752 Views
  • 2 replies
  • 0 likes

Spotify account linked to Paypal Payment

How can I check what Spotify Account is linked to my Paypal payments (Mastercard)?Seems like I've been paying double. When I check my account I also see automatic bank transfers.

  • Casual Listener
  • How can I check what Spotify Account is linked to my Paypal payments (Mastercard)? Seems like I've been paying double. When I check my account I also see automatic bank transfers.
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Upgraded to Premium but not able to play premium, payment also debited

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium page doesn't load

I want to upgrade free plan, but when I go to premium page, It keeps showing a green screen with " Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again."So I can't access anything, seem like 500 e...

  • Casual Listener
  • I want to upgrade free plan, but when I go to premium page, It keeps showing a green screen with " Something's gone wrong. Refresh this page or try again later. It may take some time to get thin...
  • Lyubka
  • Moderator
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Spotify Premium Duo Pans is not working

I purchased the Spotify Premium Duo Plan but not playing on 2 nd device its showing Free account i am not changed any email adderess or anything please look into this asap Premium duo link was not totatly and there is no any contact number for spotif...

  • Newbie
  • I purchased the Spotify Premium Duo Plan but not playing on 2 nd device its showing Free account i am not changed any email adderess or anything please look into this asap   Premium duo link...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Spotify Duo - Retain Music History on Associated Account

PlanDuo My Question or IssueI have been using a Spotify Duo account with another family member for year or so. The co-user on the plan recently was logged out of their account and are unable to log back in due to the email address that is associated ...

  • Visitor
  •   Plan Duo     My Question or Issue I have been using a Spotify Duo account with another family member for year or so.  The co-user on the plan recently was logged out of th...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Combine two Individual Trial accounts into DUO premium

PlanFree/PremiumCountry DeviceiPhone 14Operating SystemiOS My Question or IssueIs it possible to combine two Individual Trial accounts into a DUO premium after the 3 month trial perios?

  • Newbie
  • Plan Free/Premium Country   Device iPhone 14 Operating System iOS   My Question or Issue Is it possible to combine two Individual Trial accounts into a DUO premium after the 3 mon...
  • Anyk17
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downgrade to duo from family not possible?

Hi there, after the prices will increase I checked my needs. I only need "Duo" and not "Family" anymore.How can I downgrade to Duo?In the web version of spotify under "subscription - change subscription" I just find Family and "free" to choose. No op...

  • Casual Listener
  • Hi there,   after the prices will increase I checked my needs. I only need "Duo" and not "Family" anymore. How can I downgrade to Duo? In the web version of spotify under "subscription - cha...
  • Maria
  • Moderator
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

spotify premium

Hi i’m trying to use my cashapp card on spotify.com to get a premium account. I have more than enough money for it and i’m putting in my card information correct yet it’s still saying “The payment failed. Please try again, use a different payment car...

  • Visitor
  • Hi i’m trying to use my cashapp card on spotify.com to get a premium account. I have more than enough money for it and i’m putting in my card information correct yet it’s still saying “The payment fa...
  • Maxim
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

I accidently reedemed premium on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes