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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5298 Views
  • 23 replies
  • 2 likes
  • 5298 Views
  • 23 replies
  • 2 likes

Superuser Contribution Part of a premium duo but it says payment failed for me but not for my partner

PlanPremium duo I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to update it sends me to the page saying im a part of a premium ...

  • Newbie
  • Plan Premium duo   I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to...
  • MihailY
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Can't confirm same address for DUo

PlanDuoCountrySpain Operating SystemMe: Windows 10Her: MacBook Pro My Question or IssueHello,So me and my girlfriend are living together in Spain and decided to change to the Duo premium to save money. I've used the address we both live in and its be...

  • Casual Listener
  • Plan Duo Country Spain   Operating System Me: Windows 10 Her: MacBook Pro   My Question or Issue Hello, So me and my girlfriend are living together in Spain and decided to change...
  • Maxim
  • Spotify Star
  • 264 Views
  • 5 replies
  • 0 likes
  • "Premium"
    Duo
  • 264 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium issue

Plan3 months free PremiumCountryDenmark DeviceiPhone 11Operating SystemApple My Question or IssueI “bought” 3 months free premium, but today when I opened Spotify, my premium was not there? I got the premium may 9th, so it would end august 9th? What ...

  • Visitor
  • Plan 3 months free Premium Country Denmark  Device iPhone 11 Operating System Apple   My Question or Issue I “bought” 3 months free premium, but today when I opened Spotify, my pr...
  • Dian
  • Spotify Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did I extend my subs if I switch from monthly subscribtion to Prepay ?

Like question said , I just subs to family plan for spotify monthly , what happen if I do a prepay for 6 month , did It going to extend my family plan ? or it going to replace my old one ? and did I need to add my family again if I switch payment lik...

  • Visitor
  • Like question said , I just subs to family plan for spotify monthly , what happen if I do a prepay for 6 month , did It going to extend my family plan ? or it going to replace my old one ? and did I ...
  • Susan_GP
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryUnited States My Question or IssueI went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for the $9.99 I was billed.

  • Newbie
  • Plan Premium Country United States     My Question or Issue I went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for ...
  • Lyubka
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution MI INVITADO NO PUEDE ACCEDER A DUO POR LA DIRECCION ERRONEA

PREMIUM DUOARGENTINA necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube

  • Visitor
  • PREMIUM DUO ARGENTINA   necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube  
  • Alex
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution The offline music option doesn't work on the Premium profil.

Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe? Thank you

  • Visitor
  • Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe?    Than...
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution do u wanna keep ur membership in the premium duo?

My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortunately we could not renew ur membership". How to re...

  • Regular
  • My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortu...
  • tonka123
  • Regular
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague la promo de tres de 3 meses. Solo funcionó 1 mes

Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente.PlanPromoción 3 mesespaisColombiaDispositivoXiaomi 8sistema operativoAndroide Mi pregunta o problema

  • Visitor
  • Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente. Plan Promoción 3 meses pais Colombia Dispositivo ...
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hice el pago pero sigo sin poder accesar a mi cuenta.

Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer?PlanFree/PremiumCountryMariate Rodriguez Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer? Plan Free/Premium Country Mariate Rodriguez    Device (iPho...
  • Joan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium gift card if not working

I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...

  • Visitor
  • I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I wait...
  • Alex
  • Spotify Legend
  • 383 Views
  • 3 replies
  • 1 likes
  • 383 Views
  • 3 replies
  • 1 likes

Superuser Contribution can't open my account in a new device

PlanpremiumCountryturkeyDeviceamazon kindleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep** i listwn spotify in my mobilephone & notebook but I can not open my library in amazon kindle although i use my e mail and...

  • Visitor
  • Plan premium Country turkey Device amazon kindle Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue **bleep** i listwn spotify in my mobilephone &...
  • Lyubka
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Re: Cobro doble

Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber porqué? Necesito comunicarme con alguien que me dé ...

  • Visitor
  • Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber ...
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

How cancell the payment??

Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i change the card but the bank said that i need contact s...

  • Visitor
  • Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i chan...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Info about the date I can be memb of a spotify family again, after 12 month

Where can I find the date I was last time a member of a spotify family?Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become member of a new spotify family, I still receive the rejec...

  • Visitor
  • Where can I find the date I was last time a member of a spotify family? Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become memb...
  • Susan_GP
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué Spotify Duo pero no se activó

PlanPremium DuoCountryArgentinaDeviceMoto e6 PlusOperating SystemAndroid 9 My Question or IssueHoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no me activaron el premium y tampoco aparece en la lista de recibos en la pagin...

  • Newbie
  • Plan Premium Duo Country Argentina Device Moto e6 Plus Operating System Android 9   My Question or Issue Hoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no ...
  • Yordan
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! I want to switch payment method to Google Play

I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?

  • Casual Listener
  • I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?
  • Maxim
  • Spotify Star
  • 915 Views
  • 5 replies
  • 0 likes
  • 915 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have been charged but it’s showing I have a free account

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India Device (iPhone 13) Operating System (iOS 16.1.1) My Question or Issue I have been charged for premium for...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India  Device (iPhone 13) Operating Syste...
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Superuser Contribution No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8

  • Newbie
  • En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8   
  • Alex
  • Spotify Legend
  • 476 Views
  • 4 replies
  • 1 likes
  • 476 Views
  • 4 replies
  • 1 likes