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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
73126 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136325 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77714 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
262915 Views
157 replies
13 likes
My daughter created an account and used my debit card. Now she doesn't remember what email she used. Isn't there some way to cancel by using the card number being charged?
My daughter created an account and used my debit card. Now she doesn't remember what email she used. Isn't there some way to cancel by using the card number being charged?
Roadie
524 Views
1 replies
0 likes
Hello! I am trying to activate my premium membership from being a Starbucks parter, but I just keeep getting errors? Is there a time frame from date of hire I should wait before I register? I have verified all the information is correct. Thanks!
Hello! I am trying to activate my premium membership from being a Starbucks parter, but I just keeep getting errors? Is there a time frame from date of hire I should wait before I registe...
Roadie
649 Views
1 replies
0 likes
I have tried on numerous occasions to subscribe to Premium 30 day trial, using my Visa credit card. My information is correct and my card is in good standing. I have tried all of the online suggestions but my payment for subscription will not go thro...
I have tried on numerous occasions to subscribe to Premium 30 day trial, using my Visa credit card. My information is correct and my card is in good standing. I have tried all of the online suggestio...
Roadie
505 Views
1 replies
0 likes
I just signed up for premium expecting to get the first month free as advertised, then start the student discount subscription, but i've been charged for the first month straight up. How do i get my first month free?
I just signed up for premium expecting to get the first month free as advertised, then start the student discount subscription, but i've been charged for the first month straight up. How do ...
Roadie
402 Views
1 replies
0 likes
Hi,I noticed I am being charged twice. I think when I first had Premium account, I was logging in with Facebook. Then when I switched to Student account, I logged in with an email address. Now I am being charged twice : the premium and the student fe...
Hi, I noticed I am being charged twice. I think when I first had Premium account, I was logging in with Facebook. Then when I switched to Student account, I logged in with an email address. N...
Roadie
438 Views
1 replies
0 likes
I have been trying for three days to get the free 30 day trial and it still says failed can someone plz help me I have tried everything that was suggested in other posts and nothing is working
I have been trying for three days to get the free 30 day trial and it still says failed can someone plz help me I have tried everything that was suggested in other posts and nothing is working
Casual Listener
663 Views
2 replies
0 likes
I have been trying to repurchase Spotify Premium for 3 days.I have literally tried everything. I've;- logging out and back in-Different credit cards-Another web browser-Going incognito Can someone please help me.
I have been trying to repurchase Spotify Premium for 3 days. I have literally tried everything. I've; - logging out and back in -Different credit cards -Another web browser -Going incognito &nb...
Casual Listener
29234 Views
6 replies
12 likes
Assinei o Spotify premium no dia 25 de dezembro e foi cobrado 16,90 do cartao. Um mes depois, no dia 26 de janeiro minha assinatura foi cancelada e minha conta constava como FREE. Gostaria que o problema fosse resolvido ou meu dinheiro reembolsado!
Assinei o Spotify premium no dia 25 de dezembro e foi cobrado 16,90 do cartao. Um mes depois, no dia 26 de janeiro minha assinatura foi cancelada e minha conta constava como FREE. Gostaria que o prob...
367 Views
0 replies
0 likes
My father has a premium Spotify account and listens to music on his iPhone. Today he received a pop up telling him if he wanted to listen up to midnight he had to pay £1. I thought premium was 24/7 is this not correct?
My father has a premium Spotify account and listens to music on his iPhone. Today he received a pop up telling him if he wanted to listen up to midnight he had to pay £1. I thought premium was 24/7 i...
Community Legend
478 Views
1 replies
0 likes
Hi,I'm Federico, I'm from Argentina and I've been trying to purchase Spotify Premium without any credit or debit card because I don't have any of these.Is there any way to get Spotify Premium without a credit card? I just want to give you my money bu...
Hi, I'm Federico, I'm from Argentina and I've been trying to purchase Spotify Premium without any credit or debit card because I don't have any of these. Is there any way to get Spotify Premium wit...
Moderator
2608 Views
1 replies
1 likes
Out of nowhere, Spotify activated my 7-day free trial subscription but I want to get out of it. I've gone on multiple sites and it says to do the same thing but none of the things it tells me to do pops up. All it shows is the premium plan THAT I WAN...
Out of nowhere, Spotify activated my 7-day free trial subscription but I want to get out of it. I've gone on multiple sites and it says to do the same thing but none of the things it tells me to...
Community Legend
1540 Views
1 replies
0 likes
I have a premium family account but it is only one person that can listen at a time.I need advice.BestPeter Andren
I have a premium family account but it is only one person that can listen at a time. I need advice. Best Peter Andren
Community Legend
307 Views
1 replies
0 likes
I've tried all my credit cards but it always says "payment is failed".I've tried for 2 days.I thought that could be a problem at the web site.Because my cards is avaliable.There is not a problem with that and I tried on pc,mobile(android).It still do...
I've tried all my credit cards but it always says "payment is failed".I've tried for 2 days.I thought that could be a problem at the web site.Because my cards is avaliable.There is not a problem with...
Casual Listener
587 Views
4 replies
0 likes
I just purchased the Premium pack online, and also loaded it to my phone. However, the Phone app has it as the Free version ( inc. ads). Why are there 2 version on the one account ?
I just purchased the Premium pack online, and also loaded it to my phone. However, the Phone app has it as the Free version ( inc. ads). Why are there 2 version on the one acc...
Community Legend
396 Views
1 replies
0 likes
I upgraded to premium and have been charged two months in a row but cannot access it please help ?
I upgraded to premium and have been charged two months in a row but cannot access it please help ?
Roadie
836 Views
3 replies
0 likes
I never started an account w spotify until today. Pretty upset I've been charged for 3 months now for something I never signed up for. I need to be reimbursed for the charged that I do not know how you got my account information. AND it's rediculos t...
I never started an account w spotify until today. Pretty upset I've been charged for 3 months now for something I never signed up for. I need to be reimbursed for the charged that I do not know how y...
Roadie
1080 Views
4 replies
0 likes
Hi both my mother and I have recently received this scam message. My mother clicked the link and got scammed.
Hi both my mother and I have recently received this scam message. My mother clicked the link and got scammed.
Roadie
595 Views
1 replies
0 likes
I have a premium account but my payment has failed twice. Due to this matter i cant find sogs that are new on the app. So im gettin pretty anxious about this issue...i dont know if theres anything i could do. I have an international card and many fri...
I have a premium account but my payment has failed twice. Due to this matter i cant find sogs that are new on the app. So im gettin pretty anxious about this issue...i dont know if theres anything i ...
Regular
489 Views
3 replies
0 likes
Does it allow more than one person on the same account to listen to music simultaeously?
Does it allow more than one person on the same account to listen to music simultaeously?
Music Fan
392 Views
1 replies
0 likes
My premium account got cancelled due to my lost credit card. I’ve been trying to pay with different credit cards and it’s impossible. This is so frustrating and there’s nowhere to ask for assistance.
My premium account got cancelled due to my lost credit card. I’ve been trying to pay with different credit cards and it’s impossible. This is so frustrating and there’s nowhere to ask for assistance....
Newbie
712 Views
5 replies
0 likes
